Podcast From Software terbaik (2024)

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TDD and Generative AI - A perfect developer pairing with Bouke Nijhuis 21:22

4d ago21:22

21:22

Join Simon Maple as he sits down with Bouke Nijhuis, the Chief Technology Officer of CINQ, a consultancy based in Amsterdam. Bouke, an experienced Java developer and international speaker, delves into the world of Test-Driven Development (TDD) and the role of AI in modern software development. Throughout the episode, Bouke discusses his experiences…

1
From building CoPilot as GitHub CTO to building a code foundation model at Poolside: Jason Warner explores the AI Code Generation journey and where it leads 1:02:16

11d ago1:02:16

1:02:16

In this episode of AI Native Dev, Guy Podjarny sits down with Jason Warner, a veteran in software development and AI. Jason's impressive career includes roles such as CTO at GitHub, where he contributed to the creation of GitHub Actions and GitHub Copilot, GM at Heroku, and positions at Canonical and Redpoint Ventures. Now, as the founder of Poolsi…

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Boosting Developer Productivity with Q Developer: Hands on Insights from James Ward 18:19

18d ago18:19

18:19

In this follow-up episode, we welcome back James Ward, a seasoned software developer with extensive experience in cloud computing and AI. James shares his hands-on experiences with Q Developer, an AI assistant designed to integrate seamlessly with AWS services. This episode offers a practical look into using Q Developer to enhance coding productivi…

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Rethinking Software Development: James Ward on AI's Role in Software Testing and Coding 37:30

18d ago37:30

37:30

In this enlightening episode, Simon Maple is joined by James Ward, developer advocate at AWS, to explore the evolving role of AI in the realm of software testing and development. James shares his journey and experiences with AWS, delves into a provocative tweet about AI's potential to write code, and discusses the current capabilities and limitatio…

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Transforming Software Testing with AI: A Chat with Itamar Friedman from Codium AI 54:56

25d ago54:56

54:56

In this episode of the AI Native Dev Podcast, host Guy Podjarny sits down with Itamar Friedman, the co-founder and CEO of Codium AI, a leading company in the AI test generation space. Itamar brings a wealth of experience from his diverse background, including his work in chip verification at Mellanox. Before founding Codium AI, Itamar held signific…

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Monthly Roundup: AI Tool Effectiveness, Context, Fin, and AI Autonomy. 41:23

1M ago41:23

41:23

In this insightful episode of the AI Native Dev podcast, hosts Simon Maple and Guy Podjarny discuss the key themes and learnings from their recent podcast episodes. From evaluating the effectiveness of AI tools to understanding the critical role of context in AI code generation, Simon and Guy cover a wide range of topics that are crucial for develo…

1
Unpacking Dosu: AI's Role in Assisted Development 13:30

1M ago13:30

13:30

Join Simon Maple in this insightful episode as he continues his conversation with Devin Stein, the innovative mind behind Dosu, an AI-driven tool designed to assist developers with tasks outside the traditional IDE. Devin, a seasoned software engineer and entrepreneur, shares how Dosu helps developers by answering questions, triaging issues, and ma…

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Automating Development: AI Beyond Coding Assistants with Devin Stein from Dosu 34:00

1M ago34:00

34:00

Join Simon Maple as he chats with Devin Stein, the innovative founder of Dosu. In this episode, they delve into the evolving role of AI in software development, focusing on automating tasks outside the IDE. Devin shares his journey from early engineering roles at startups to founding Dosu, a company dedicated to alleviating developers' maintenance …

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Navigating AI for Testing: Insights on Context and Evaluation with Sourcegraph 52:09

1M ago52:09

52:09

In this episode, Simon Maple dives into the world of AI testing with Rishabh Mehrotra from Sourcegraph. Together, they explore the essential aspects of AI in development, focusing on how models need context to create effective tests, the importance of evaluation, and the implications of AI-generated code. Rishabh shares his expertise on when and ho…

1
Intercom Co-Founder on AI Autonomy, Adapting Dev to LLMs and what AI Native means: Insights from Des Traynor 1:04:07

1M ago1:04:07

1:04:07

In this enlightening episode of the AI Native Dev podcast, Des shares invaluable insights into the strategic decisions and challenges faced along the way of Intercom's AI journey, highlighting the pivotal moments that shaped Intercom's AI-first approach. The discussion delves into the evolution from AI-assisted tools to autonomous AI agents, organi…

1
The Dos and Don'ts of AI Knowledge Assistants 25:33

6M ago25:33

25:33

Got AI on the brain? You’d be forgiven if that answer is yes. Peek around just about any corner of the organization, and you’ll likely find a team exploring how AI can help in one fashion or another. But where do you draw the line, especially in your contact center? Our own Stephen Harley joins Pete Wright to help us define what that line might loo…

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How to Dip Your Contact Center Toes into the Cloud with Fiona Vanderlinde 26:26

7M ago26:26

26:26

When it comes to contact centers, the stereotypical image most people have in mind are large offices with a lot of agents on the phone and a computer in front of them furiously trying to find the right answer to a customer’s problem. As we continue to see changes in the way people work, more organizations have shifted from on-premises to cloud-base…

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Destination CRM’s 2024 CX Megatrends to Watch Wrap Up with Samatha Middlebrook 28:57

7M ago28:57

28:57

Each year, Destination CRM magazine holds its Customer Experience Trends to Watch webinar. In fact, it’s the number one most popular roundtable topic they have each year. It’s where CX solution providers are invited to share what they believe are the 2024 trends to watch. This week, we’re talking all about trends of 2024 with our own Samantha Middl…

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Knowledge’s Impact on Change Management with Luke Jamieson and Michael Mattson 37:46

8M ago37:46

37:46

This week, we’re talking about change. Big change, small change, and all change in between. But here’s the thing... employees report the lowest willingness to accept enterprise change in years. What’s behind that so-called transformation deficit? Harvard Business Review says employees experienced an average of ten planned enterprise changes in 2022…

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How to Know if Your KMS Needs an Upgrade with Keith Berg 22:57

8M ago22:57

22:57

How do you know your knowledge management system is getting a bit long in the tooth? Are your people complaining about too many emails covering the same things? Are they struggling to keep their knowledge current as the organization changes around them? This week on the show, one of our own leaders is back to help us out. Keith Berg is senior vice …

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How Knowledge Management Guides Employee Journey Mapping with Luke Jamieson and Nate Brown 44:30

9M ago44:30

44:30

In this episode of Connected Knowledge, we explore how knowledge management can transform the employee experience and unlock greater engagement. Pete Wright is joined by CX experts Luke Jamison and Nate Brown, and together, they dive into the power of the employee journey map and why knowledge management should be at the heart. “Knowledge is the li…

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Keeping Your Knowledge Compliant with Ever-Changing Systems and Regulations with Rosemary Kirk 20:10

9M ago20:10

20:10

In this episode of Connected Knowledge, Pete talks with Rosemary Kirk, Senior Solutions Consultant at Upland Software, about how healthcare organizations can leverage knowledge management to improve compliance, training, and overall operations. With constantly shifting regulations and patient expectations, healthcare providers need agile systems to…

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#188: Bad for ROI - More Developers 23:29

9M ago23:29

23:29

Following on from the last two episodes that look at the dysfunctional and unexpected results that can from the seemly well intentioned call for "more planning", this week's episode takes a look at a similar paradox - the call for "more developers". We look at why "more developers" does not generally equal "greater output" - the unexpected operatio…

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Trends, Tools, and Human Centered AI at KMWorld with Stin Mattu 29:15

10M ago29:15

29:15

This week, Pete Wright sits down with Stin Mattu, Product Marketing Manager for Contact Center Productivity Solutions at Upland Software. The duo delve into the transformative influence of artificial intelligence (AI) in the realm of knowledge management, particularly in the ranks of the 27th annual KMWorld Live. Stin delves into the role of AI as …

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#187: Bad for ROI - More Planning - Part 2 23:37

10M ago23:37

23:37

In this episode, the second of two, I conclude the exploration of the dysfunctions and unexpected results that can occur from the seeming well intentioned call for "more planning". In last week's episode, I looking at the historical context of why the request for "more planning", and explored the high cost and dysfunctions that can arise from over-…

1
#186: Bad for ROI - More Planning - Part 1 20:04

10M ago20:04

20:04

In this episode, the first of two, I start to explore the dysfunctions and unexpected results that can occur from the seeming well intentioned call for "more planning". In this episode, I will start by looking at the historical context of why the request for "more planning", and an exploration of the high cost and dysfunctions that can arise from o…

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Highlights and Trends for Contact Center Success from Customer Contact West 2023 19:13

10M ago19:13

19:13

Pete Wright invites Shelly Lindstrom, Principal Customer Success Manager at Upland Software, to share key takeaways from the recent Customer Contact West conference. They explore the latest trends impacting contact centers today. Shelly provides an insider's perspective on the event, the shift away from trade show floors, and the meaningful convers…

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#185: Bad for ROI - Overemphasis on Perfection 22:16

10M ago22:16

22:16

In the last episode I the dysfunctions and unexpected results of a "feature factory" within Software Development. This week I look at what happens if the pendulum swings too far the other way - where an overemphasis on perfection leads again to dysfunction and unexpected results. ----- Find this episodes show notes at: https://red-folder.com/podcas…

1
#184: Bad for ROI - the Feature Factory 12:55

11M ago12:55

12:55

In the fast-paced world of software development, the “feature factory” model, with its promise of rapid growth and high ROI, can easily captivate businesses. This episode takes a dive into why the the feature factory is so alluring - and why beneath the allure, lies a multitude of hidden dysfunctions and potential for long-term damage. ----- Find t…

1
How to Maximize Knowledge Management for Agent Effort and Productivity Gain with Samantha Middlebrook 23:25

11M ago23:25

23:25

The last time our guest was on the show, she led us through the lessons she’s learned from a career working with contact center leaders. This week, she’s back to turn the tables: what’s it like working as an agent today? What are the resources they count on to be responsive and effective? And how are call center leaders best able to maximize knowle…

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#183: Bad for ROI - Performance measurements in software development 24:48

11M ago24:48

24:48

In this episode I look at another practice that can be bad for ROI - a practice that may commonly be considered good or common practice, but is actually causing dysfunctional, and unexpected, results. In this episode I want to explore the dangers of performance measurements in modern software development - how, while they are a useful and powerful …

1
How Connected Knowledge Enhances Patient Access and Experience with Rosemary Kirk 27:13

11M ago27:13

27:13

There are many moving parts in a healthcare facility. This requires healthcare professionals to provide great experience to satisfy any customer service needs. When your customer is the very same person who is in your facility with their health — and lives — in your hands, you face a heightened pressure to make sure customer satisfaction is great. …

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#182: Bad for ROI - Bonuses 23:08

11M ago23:08

23:08

We all know that a heft bonus improves productivity. Its a management stable - dangle the carrot and good results just roll it. But is that really true? In this episode, I look at the negative consequences of using bonuses for motivation - once again, leaning heavily on the work of Daniel Pink and his book "Drive" to explore the idea of extrinsic a…

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Behind the Knowledge-Centered Service Curtain with Lana Kosnik 27:56

12M ago27:56

27:56

What happens when you wire an organization to value knowledge, specifically, as a key asset. What happens to processes and systems when they are focused on creating, capturing, sharing, and reusing institutional knowledge in the work of the contact center? If you can get those things right, you might just be leading a Knowledge Centered Call Center…

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#181: Bad for ROI - RAG reporting 19:47

12M ago19:47

19:47

Occasionally I record an episode exploring something that may commonly be considered good, or common practice, but is actually causing dysfunctional, and unexpected, results in modern software development - and thus would be bad for ROI. This week I look at the RAG (Red Amber Green) status reporting and its impact on modern software development. --…

1
#180: Bad for ROI - the HiPPO 19:54

12M ago19:54

19:54

Occasionally I record an episode exploring something that may commonly be considered good, or common practice, but is actually causing dysfunctional, and unexpected, results in modern software development - and thus would be bad for ROI. This week I want to introduce you to a strange beast, found way too often in our organisations, the HiPPO. While…

1
The Importance of Integrations in the Telco Industry with Alex Baker 25:00

12M ago25:00

25:00

In this constantly evolving digital landscape, telcos face the perpetual challenge of upgrading technology while simultaneously maintaining a superlative customer experience. Today’s customers expect nothing short of excellence, and meeting these expectations is crucial for both customer acquisition and retention. This week, we’re going to hear fro…

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#179: Does the manager still have a role to play in the modern software development team? 21:12

1y ago21:12

21:12

In this episode I wanted to explore what it means to be a manager for a development team - and more importantly in the world of diverse, cross-functional, self-managing, value stream teams, does the manager still have a role to play? Picture this: You've successfully built a software development team that's as diverse as it is dynamic. They are cro…

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#178: Transaction-based costing - a wrap-up 18:28

1y ago18:28

18:28

In this episode I wrap up this series of episodes on transaction-based costing by looking at the common themes and revisiting some of my initial reasons for starting the series. For me the key takeaway is the common theme of constantly rethinking our best practice and adapting to the changing landscape of technology, our organisation, and our marke…

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Unpacking the Role of Generative AI for Knowledge Management with Keith Berg 24:26

1y ago24:26

24:26

This week on the show Pete Wright sits down with Keith Berg, senior vice president and general manager of contact center productivity solutions. They’re digging into the potentially decisive role of generative AI in knowledge management, and Keith helps us navigate the challenges organizations face that are ideally suited for AI support. Creating a…

1
#177: Transaction-based costing and Small Batch Sizes 11:58

1y ago11:58

11:58

In this episode I continue the discussion on transaction-based costing by looking at the relationship with Small Batch Sizes. I began by defining small batch sizes - the breaking of work down into more manageable tasks, which can improve the speed and quality of your output. I then explore how small batch sizes play a pivotal role in transaction-ba…

1
Connected Knowledge via Integrations, Delivery, and Self-Service with Stin Mattu 28:30

1y ago28:30

28:30

When you think about connected knowledge, what does that mean to you? Over here, we have a pretty specific definition, and our guest today lives right in the middle of it. Stin Mattu is a Product Marketing Manager here at Upland Software. He’s worked in knowledge management and customer service roles for more than 20 years, so he knows a thing or t…

1
#176: Transaction-based costing and Value Stream Teams 17:55

1y ago17:55

17:55

In this episode I continue the discussion on transaction-based costing by looking at the relationship with Value Stream Teams. I start by defining value stream teams - cross-functional groups that work towards delivering value from customer request to service delivery. I explore how they fit into the software development landscape, leveraging princ…

1
#175: Transaction-based costing and its relationship with serverless and cloud 16:01

1y ago16:01

16:01

In episode, I discuss the relationship between transaction-based costing models, serverless computing, and cloud computing in a dynamic business environment. I look at how this model offers flexibility, scalability, and cost-effectiveness by allowing businesses to pay only for the resources they use - and compare this model to the traditional capex…

1
#174: Transaction-based costing in Software Development 12:09

1y ago12:09

12:09

Are you struggling to track the true return on investment in your software development projects? Traditional CapEx and OpEx models may not be enough in dynamic environments. But don't worry, there's a solution! In this episode, I introduce transaction-based costing. By assigning a cost to each transaction within the software development process, yo…

1
#173: AI Coding Assistants - the future 12:39

1y ago12:39

12:39

In this episode, I discusses the potential benefits of organization-specific AI Coding Assistants. While AI won't replace developers, it can provide more refined and less generic answers, leading to improved code quality and enhanced productivity within the organization. By tailoring AI Coding Assistants to an organization, it can understand and ad…

1
#172: AI Coding Assistants - the potential negatives 13:00

1y ago13:00

13:00

In this episode I discuss the potential negatives of using AI Coding Assistants in software development. I cover topics such as: over-reliance and skill degradation, lack of creativity and innovation, false positives and incorrect suggestions, limitations with domain-specific knowledge, dependency on internet connectivity, adoption and learning cur…

1
Business Process Outsourcers and the True Value of Employee Engagement with Luke Jamieson 34:29

1y ago34:29

34:29

This week on the show, we’re talking about BPOs, Business Process Outsourcers, and the role they serve in customer support organizations. Now, once you pull back the curtain on using BPOs for customer support, you wouldn’t be blamed for conjuring stories of customer service frustration, long wait times, mysterious call routing, the works. This week…

1
#171: AI Coding Assistants - the benefits 10:59

1y ago10:59

10:59

In this episode, I discusses the expected benefits of using AI Coding Assistants in software development. These benefits include: increased productivity, code optimization, learning and knowledge enhancement, error detection and debugging, collaboration and coding consistency, code documentation, and code completion and suggestions. ----- Find this…

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#170: AI Coding Assistants - an introduction 8:16

1y ago8:16

8:16

In this episode I discuss the growing use of AI Coding Assistants in software development, particularly large language models like ChatGPT. I explain how AI Coding Assistants can greatly improve productivity and efficiency for developers, with examples of popular products in the market. AI Coding Assistants will not replace developers, but rather e…

1
#169: ChatGPT - initial conversation thoughts 15:28

1y ago15:28

15:28

In this episode, I review last weeks conversation with ChatGPT, an artificial intelligence language model developed by OpenAI. I discuss the technology behind ChatGPT, its potential risks and benefits, and the ethical and societal questions it poses. I also talks about my personal experience with ChatGPT and my intention to use it for podcast scrip…

1
#168: ChatGPT - my first conversation 12:34

1y ago12:34

12:34

In this episode, I aim to explain what ChatGPT is and its future for a non-technical managerial audience - and I do this through conversing with ChatGPT. I share this first chat I've had with ChatGPT - with a followup planned for next week to talk through my experience and initial thoughts. ----- Find this episodes show notes at: https://red-folder…

1
#167: Password Hygiene 9:48

1y ago9:48

9:48

In this episode, I discusses the LastPass breach that occurred last year and how it has prompted me to improve my password hygiene. I talk about why the breach has led me to move away from LastPass - and how it has provided an opportunity to clean up my password data and reset passwords for critical accounts. I also re-emphasizes the importance of …

1
#166: The value of certifications 8:01

1+ y ago8:01

8:01

In this episode, I discuss my personal experience with Microsoft Certifications and their value in the IT industry. I believe that certifications provide a wider breadth of knowledge that may not be obtained through day-to-day work - but is still no subsitute for experience when it comes to recruitment. ----- Find this episodes show notes at: https…

1
#165: Introduction to the Actor Model 13:51

1+ y ago13:51

13:51

In this episode, I introduce the Actor Model as a Design Pattern that can offer faster and more efficient processing by managing state in memory. I discuss potential use cases for the Actor Model, such as in online gaming and IoT sensors, but acknowledge that it is a different development model than traditional approaches. ----- Find this episodes …

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