Podcast Digital Customer Experience terbaik (2024)

1
4: AI and ML in Marketing - Myths and Facts 24:11

3+ y ago24:11

24:11

Have you been thinking about AI and ML in Marketing? Then this is the episode for you. I talk about the basics, what are the differences in AI and ML, some myths, some facts such as what are the real applications in marketing and read a few lines of an essay written by an AI language generator! I also talk about some news in the area of Headless Co…

1
3. The "Messy Middle" of Purchase Decisions 14:36

4y ago14:36

14:36

Last week Google released a report called "Decoding Decisions: Making Sense of the Messy Middle". It's about understanding the complexities of the customer journey, studying purchase decision behaviour across 31 categories, at a time when e-commerce is growing as a result of COVID-19. If you didn’t read the 100 page report, worry not! I did and tha…

1
2. C For Transformation 13:59

4y ago13:59

13:59

You must have seen that meme: Who led the digital transformation of your company – CEO – CTO – Covid19. Well, there’s an important C that’s missing and that’s what I am talking about in this episode. If your organisation has people operating in silos or if you do not instill digital fluency in all departments, any transformation exercise is not goi…

1
1. Introducing the CX For CXOs Show 1:17

4y ago1:17

1:17

Hi and welcome to the CX For CXOs Show. How do you as a CXO keep track of all that’s going on in the world of Marketing and Customer Experience? Digital Transformation, Data, MarTech - there's a lot to keep track. That’s where I come in. In this weekly show, I talk about emerging themes and practical solutions around CX. I am a Digital and Customer…

1
Episode 9: The Semantics of Search | Brett Matson, Funnelback 46:20

5y ago46:20

46:20

In this episode of the Discussing Stupid podcast your host Virgil Carroll has a conversation with Brett Matson, the Managing Director of Funnelback Search Technology, about search, semantic search, knowledge graphs, artificial intelligence in search, and the related leverages and pitfalls. Brett shares that there are several big things coming in th…

1
Episode 8: Consistent UX across multiple channels | Kanwal Khipple, 2toLEAD 44:47

5y ago44:47

44:47

In this episode of the Discussing Stupid podcast, your host Virgil Carroll has a conversation with Kanwal Khipple about successful and consistent user experience (UX) across multiple channels. The question is how to design consistent user experience for people across different interfaces developed by different companies to provide different experie…

1
Episode 7: What's Old is New Again | Chad Heinle & Joel Baglien, High Monkey 44:41

5+ y ago44:41

44:41

In this episode of the Discussing Stupid podcast, the first in 2019, host Virgil Carroll and Principal Solutions Architect at High Monkey, has a conversation with Chad Heinle and Joel Baglien about how technology has changed due to people’s needs changing and how certain technology has been recycled to reflect a market that’s now ready to utilize i…

1
Episode 6: Reducing friction in your digital content creation | Martin Michalik, Kentico 43:45

5+ y ago43:45

43:45

In this episode of the Discussing Stupid podcast, host Virgil Carroll sits down with Martin MacCulloch from Kentico Cloud. Martin is a product manager at Kentico Cloud. Kentico Cloud is a cloud-based environment for content management and delivery. Martin joins Virgil to discuss content friction, common workflow problems, and how Kentico Cloud is h…

1
Episode 5: Making sense of diversity in digital messaging | Heather Newman, Creative Maven 51:16

5+ y ago51:16

51:16

The digital world of today challenges marketers to carefully craft their messaging or risk causing the type of public relations nightmare most don’t want to think about. Now, digital marketers have to not only appreciate the power of the words and imagery they use (or choose not to), but also recognize the need to elevate their messaging to tell a …

1
Episode 4: Creating inclusive digital experiences – getting your content contributors onboard | Doug Burgett, University of Illinois 38:25

6y ago38:25

38:25

In today’s digital world, creating an inclusive visitor experience is often discussed but never really implemented. One of the biggest challenges facing successful implementation is taming the behaviors of a large base of content contributors. In this episode, Virgil is joined by Doug Burgett of the University of Illinois, to discuss his first-hand…

1
MonkeyByte 3.5: GDPR Readiness Scorecard 7:36

6y ago7:36

7:36

Join Virgil Carroll for Monkey Byte 3.5. Follow along as Virgil digs through some of the more popular tools in the world of customer experience and see how well these companies are prepared for the European Union's General Data Protection Regulation (GDPR). Virgil digs through tools like Facebook, LinkedIn, Hootsuite and even Mail Chimp to see what…

1
Episode 3: Being a HERO with your customer’s data (and understanding what you have) | Liam Cleary, SharePlicity & Rencore 36:03

6y ago36:03

36:03

Since Virgil knew you couldn’t get enough about good data practice regulations, he decided to do another episode on GDPR . . . yay! Where Episode 2 dealt with the collection of private data, this Episode focuses on how you handle your customer’s private data after you collect it. To assist him in telling this exciting story, Virgil recruited his lo…

1
MonkeyByte 2.5: GDPR and Your Consent 6:27

6y ago6:27

6:27

Join Virgil Carroll, in the second 'MonkeyByte' episode of the series, as he talks more about GDPR and more specifically containing consent. It is important when using user’s information that you've collected that you receive specific consent for the types of activities in which you plan to use their information. Whether that be newsletters, email …

1
Episode 2: Preparing your website for GDPR (or just because privacy matters) | David Komarek, Kentico 30:23

6y ago30:23

30:23

Join Virgil Carroll as he hashes over what has been one of the most over-talked about changes in global digital marketing in a very long time - the implementation of GDPR. The European Union’s General Data Protection Regulation rewrites the book on digital personal privacy and creates a new mandate for how organizations need to respect and protect …

1
MonkeyByte 1.5: AI & Machine Learning 5:50

6y ago5:50

5:50

Join Virgil, in his first 'MonkeyByte', as he dives a bit deeper into the concept of machine learning and discusses how it can be used and how it can be helpful and hurtful to your customer experiences.Oleh Virgil Carroll

1
Episode 1: The hype and sensibility of Artificial Intelligence in Search | Ben Tilley, Funnelback 34:33

6y ago34:33

34:33

On our very first podcast (episode 1 YEAH!!!), Virgil is joined by Ben Tilley from Funnelback, an Australian-based search company, to break through all the hype around the use of artificial intelligence in search and talk about real world implementations and pitfalls. Listening to this discussion, you will discover that implementing AI in search is…

Podcast Layak Disimak

Digital Customer Experience Podcast

Podcast Layak Disimak

1
Discussing Stupid: Talking Digital Customer Experience

Virgil Carroll

1
CX For CXOs: Customer Experience, MarTech and Digital Truths

Namrata Balwani

1
4: AI and ML in Marketing - Myths and Facts 24:11

1
3. The "Messy Middle" of Purchase Decisions 14:36

1
2. C For Transformation 13:59

1
1. Introducing the CX For CXOs Show 1:17

1
Episode 9: The Semantics of Search | Brett Matson, Funnelback 46:20

1
Episode 8: Consistent UX across multiple channels | Kanwal Khipple, 2toLEAD 44:47

1
Episode 7: What's Old is New Again | Chad Heinle & Joel Baglien, High Monkey 44:41

1
Episode 6: Reducing friction in your digital content creation | Martin Michalik, Kentico 43:45

1
Episode 5: Making sense of diversity in digital messaging | Heather Newman, Creative Maven 51:16

1
Episode 4: Creating inclusive digital experiences – getting your content contributors onboard | Doug Burgett, University of Illinois 38:25

1
MonkeyByte 3.5: GDPR Readiness Scorecard 7:36

1
Episode 3: Being a HERO with your customer’s data (and understanding what you have) | Liam Cleary, SharePlicity & Rencore 36:03

1
MonkeyByte 2.5: GDPR and Your Consent 6:27

1
Episode 2: Preparing your website for GDPR (or just because privacy matters) | David Komarek, Kentico 30:23

1
MonkeyByte 1.5: AI & Machine Learning 5:50

1
Episode 1: The hype and sensibility of Artificial Intelligence in Search | Ben Tilley, Funnelback 34:33

Panduan Referensi Cepat