Podcast Healthcare Experience terbaik (2025)

1
Code DARK: Protecting Healthcare From Cyber Threats | With Rebecca Cady, VP & Chief Risk Officer at Children’s National Hospital 29:05

4d ago29:05

29:05

“In a ransomware attack, your first priority is to get your infected devices off the network. We needed to make it dead simple for staff to know immediately what to do. So we made a code for a ransomware attack: code DARK.” Rebecca Cady, Vice President and Chief Risk Officer at Children’s National Hospital in Washington, D.C. joins us to discuss ho…

1
Why The Patient Experience Matters with Michelle “Missy” Moorhead, MSN 15:17

24d ago15:17

15:17

In this 'best-of' edition of the Healthcare Experience Matters Podcast, we are honored to present an encore presentation of this episode with Michelle “Missy” Moorhead, MSN. It is a lively discussion about why she is so passionate about the patient experience. We also discuss why excellent patient experiences matter today more than ever. With Lee H…

1
Smarter Healthcare Through Collaborative Intelligence | With Dr. Ami Bhatt, Chief Innovation Officer at American College of Cardiology 30:46

18d ago30:46

30:46

We’re thrilled to announce Season 2 of The Digital Healthcare Experience! Setting the bar high with Dr. Ami Bhatt, Chief Innovation Officer at the American College of Cardiology, who just spoke at The World Economic Forum last week in Davos. She’s also a TedX speaker and serves as Chair of the FDA’s Digital Health Advisory. We sat down with Dr. Bha…

1
Elevating Physician Engagement Through Effective Rounding 14:34

1M ago14:34

14:34

In this 'best-of' edition of the Healthcare Experience Matters Podcast, we are honored to present an episode that was originally released in 2021 and is more relevant than ever today. This episode of our podcast is about the importance of senior leaders rounding on physicians and providers. Our guest is Healthcare Experience Foundation (HXF) co-fou…

1
Enhancing Patient Experiences through Self-Reflection on Language and Demeanor 17:32

2M ago17:32

17:32

In this "best-of" edition of the Healthcare Experience Matters Podcast, we are honored to present an episode that was originally released about a year ago. When we look towards enhancing the patient’s experience, it's not always about the time spent with patients. Although more time would be appreciated, healthcare providers can often make a more s…

1
Creating Conditions to Motivate a Staff of Busy Clinicians 25:20

2M ago25:20

25:20

In this "best-of" edition of the Healthcare Experience Matters Podcast, we are honored to present an episode that was originally released around the holidays in 2022. In this popular episode, Healthcare Experience Foundation (HXF) Executive Coach, Deborah Zastocki, DNP, Ed.M., MA, RN, NEA-BC, FACHE, joins our program for a chat about creating condi…

1
BONUS! The Next Breakthrough in Future-Proofing Healthcare | With John Lynn, Founder & Chief Editor at Healthcare IT Today 34:49

2M ago34:49

34:49

“If your Electronic Health Record (EHR) goes down, that’s literally patients’ lives at risk- which is also why healthcare is more attacked. It’s very tempting to pay that ransom when there are lives at risk. And that’s the wake-up call so many healthcare organizations need. The question is what are you doing to create resiliency?" We're thrilled to…

1
Game On: Leveling Up Patient Engagement | With Kris Seymour, Transformation Director at WellStar Health System 43:14

2M ago43:14

43:14

"Patients are customers, so they have a choice. If you told me 10 years ago that you get reviewed as a healthcare system, I would have said that's not a thing! But we need to think holistically about the patient experience." In this episode, Kris Seymour, Transformation Director at WellStar Health System reveals how gamification and social interact…

1
The Importance of Gratitude with Katrina Coleman, BSN, MSN | Happy Thanksgiving! 17:53

3M ago17:53

17:53

In this "best-of" edition of the Healthcare Experience Matters Podcast, we are honored to present an episode that was originally released three years ago on Thanksgiving Day 2021. The importance of gratitude is something that should always be top of mind, but it is especially relevant to discuss around the holidays. Being released on the same day a…

1
BONUS! The Next Breakthrough in Engaging Family Caregivers | With Avanlee Christine, Founder & CEO of Avanlee Care 24:55

3M ago24:55

24:55

“The care economy is humanity’s most valuable asset, worth 6 times what the space economy is expected to yield in 2035. We have a massive aging population worldwide, and not enough people going into the healthcare system to care for them.” We’re thrilled to have Avanlee Christine, CEO and Founder of Avanlee Care, join us to discuss one of the most …

1
How to Retain Great Nurses 23:10

3M ago23:10

23:10

In this "best-of" edition of the Healthcare Experience Matters Podcast, we are honored to present an episode that was released almost exactly one year ago to the day. Please enjoy this replay of one of our most popular episodes ever, featuring Ramonita Jiménez, DNP, MPA, RN, NEA-BC, Chief Nursing Officer at Hackensack University Medical Center, who…

1
MRIs: Not Just for Biohackers & Billionaires | With Dr. Dan Durand, Chief Medical Officer at Prenuvo Medical Group 36:48

3M ago36:48

36:48

“We have a tremendous access crisis in healthcare today. We also have a tremendous late-diagnosis crisis in healthcare today. Those two things are definitely related to one another.” Dr. Dan Durand, Chief Medical Officer at Prenuvo Medical Group explores how MRI technology could redefine the annual check-up by detecting a wide range of health issue…

1
Learning from The Painful Mistakes of Others to Advance Patient Experiences 8:27

4M ago8:27

8:27

Terry Mainous, MSN, RN, CMPE, Chief Nurse Executive and Vice President of Operations at Lee Physician Group in Fort Myers, Florida, joins our Healthcare Experience Matters Podcast this week to share an emotional story about learning from the mistakes of other people, and the role of empathy in delivering an unwaveringly excellent patient experience…

1
Personalizing the Patient Experience in a Digital Age | With Dr. Patrick McGill, Chief Transformation Officer at Community Health Network 31:05

4M ago31:05

31:05

Featuring Dr. Patrick McGill, Chief Transformation Officer at Community Health Network. In this episode, we dive into how Community Health Network is delivering on the digitally-driven, personalized experience that patients want, on par with the digital experience they get in virtually all other industries. Dr. McGill shares insights on: The powerf…

1
Elevating Care Experiences with HCAHPS 2.0: What CEOs and Boards Need to Know 40:13

4M ago40:13

40:13

This week on the Healthcare Experience Matters Podcast, we are rebroadcasting our recent live webinar dedicated to HCAHPS and hosted by the Healthcare Experience Foundation coaching team. Watch the video here: https://youtu.be/NF2zfUGvJ2k This webinar offers essential insights for CEOs and Boards regarding the upcoming HCAHPS 2.0 changes and how to…

1
Crucial Leadership Advice for Every Healthcare Professional to Embrace 10:32

4M ago10:32

10:32

This week, we’re gearing up for a November full of Leadership Certificate Program opportunities from the Healthcare Experience Foundation (HXF) by featuring this “best-of leadership” episode on the Healthcare Experience Matters Podcast. This episode features snippets from previous podcast guests that quickly dive right into the essence of what defi…

1
Building Trusted AI Solutions for Healthcare Providers | With Rhett Alden, CTO at Elsevier 28:21

4M ago28:21

28:21

Featuring Rhett Alden, Chief Technology Officer at Elsevier Health Markets. In this episode we explore how AI is transforming clinical decision support and discuss the critical balance between innovation and safety. Tune in as Rhett shares insights on: Leveraging trusted and ethical AI solutions at the point of care How to develop and implement res…

1
Building Effective Teams & Insights on Healthcare Leadership 13:13

4M ago13:13

13:13

In the latest episode of our Healthcare Experience Matters podcast, James Lonquist, MD, an accomplished cardiothoracic surgeon and expert in healthcare teamwork and leadership, joins us to explore the essential elements of teamwork in healthcare and their implications for leadership. Kathleen Lynam, RN, MPA, an Executive Coach and Senior Advisor wi…

1
BONUS: The Next Breakthrough in Solving Digital Burnout | With Dr. Kaushal Kulkarni, Co-Founder at meMR Health 20:39

4M ago20:39

20:39

Featuring Dr. Kaushal Kulkarni, Co-Founder of meMR Health. In this episode, Dr. Kulkarni shares his journey from neuro-ophthalmologist to health tech innovator. We explore key insights on overcoming healthcare data interoperability challenges, the role of AI in medical record retrieval, and how meMR Health is helping reduce physician burnout. Key T…

1
What Empowering Leadership Should Look Like in Healthcare 14:40

5M ago14:40

14:40

Ramonita Jiménez, DNP, MPA, RN, NEA-BC, Chief Nursing Officer with Hackensack University Medical Center is our guest on the Healthcare Experience Matters Podcast this week for timely conversation on leadership empowerment. Conducting today’s interview as our special guest host is Kathleen Lynam, RN, MPA, an Executive Coach and Senior Advisor with t…

1
How IT Leadership is Shaping Transformation Through Collaboration | With Bradd Busick, SVP & CIO at MultiCare 34:48

5M ago34:48

34:48

Featuring Bradd Busick, SVP & Chief Information Officer at MultiCare Health System. The future is now! In this episode Bradd shares how MultiCare is leveraging cutting-edge innovations like autonomous robots and drones to elevate care delivery (literally). We explore the pivotal role of IT partnerships in driving innovation and progress through col…

1
Advancing Health Equity for Improved Quality in Healthcare 11:32

5M ago11:32

11:32

Making a memorable repeat appearance on the Healthcare Experience Matters Podcast this week is Shari Gold. We dive into the extremely important topic of strengthening health equity to enhance healthcare quality. We also explore the nuances of how equity and quality are intertwined—and inseparable—in healthcare. Shari is a dedicated leader in the he…

1
Enhancing the Patient Experience by Choosing Our Words Wisely 12:33

5M ago12:33

12:33

We welcome Jody Thomas, PhD, the Chief Executive Officer of the Meg Foundation, to our Healthcare Experience Matters Podcast this week. As a licensed clinical psychologist and internationally recognized expert in pain and pediatric health, Dr. Thomas is making her first appearance on our weekly show. Words are powerful tools and should best be util…

1
Chain Reaction: The Future of Hospital Supply Management | With Randy Subramany, Dir of Supply Chain at New York Presbyterian 38:32

5M ago38:32

38:32

Featuring Randy Subramany, Director of Supply Chain at New York Presbyterian Hospital. In this conversation we dive deep into the role of technology in driving supply chain innovation. Randy shares his insights on how hospital logistics are evolving, creating a ripple effect throughout healthcare. Discover how leaders like Randy are integrating AI …

1
Engaging Healthcare Colleagues in Very Difficult Conversations 17:45

5M ago17:45

17:45

Denise Robinson, DNP, MPH, BSN, RN, WOCN, is a celebrated nursing executive with more than two decades of nursing experience. She joins the Healthcare Experience Matters Podcast this week to discuss effective strategies for navigating difficult conversations with healthcare colleagues. As a nursing executive, this subject matter is near and dear to…

1
A New Era of Operational Excellence in Healthcare | With Rob Carroll, Sr. Director of Business Ops at Kaiser Permanente 35:13

6M ago35:13

35:13

Featuring Rob Carroll, Senior Director of Business Operations & Performance Improvement at Kaiser Permanente. In this episode, we explore how AI and tech integration are transforming healthcare operations. Rob shares invaluable insights into how these innovations are boosting efficiency, optimizing workflows, and driving performance improvement acr…

1
BONUS: The Next Breakthrough in Virtual Nursing | With Bre Loughlin, RN, Founder & CEO of Nurse Disrupted 40:27

6M ago40:27

40:27

Featuring Bre Loughlin, MS, RN, Founder & CEO of Nurse Disrupted. The Digital Healthcare Experience presents a new bonus podcast series! The Next Breakthrough is where we spotlight entrepreneurs and digital pioneers on the leading edge in healthcare. Kicking it off with Bre’s journey from nurse to entrepreneur, driving innovation with her virtual n…

1
Embracing a Childlike Curiosity for Delivering Better Communication with Patients 14:43

6M ago14:43

14:43

Healthcare Experience Matters Podcast veteran Dr. Joshua Schwarzbaum returns to the program this week to share his wisdom and compassion as we explore harnessing childlike curiosity to provide better, more empathetic interactions with our patients. As a longtime emergency room physician in New York City, Dr. Schwarzbaum has spoken in-depth about st…

1
Cutting-Edge Innovations in Pediatric Care | With Dr. Ryan Cameron, EdD, VP of Technology & Innovation at Children's Nebraska 28:53

6M ago28:53

28:53

Featuring Dr. Ryan Cameron, EdD, VP of Technology & Innovation and Chief Digital Officer at Children’s Nebraska. In this episode, Dr. Cameron unveils the exciting launch of the new Mammel Pediatric Innovation Center at Children's Nebraska. He shares their groundbreaking initiatives to impact the lives of children and families across the region. If …

1
What Can Be Done to Stop Disinformation in Healthcare? 10:57

6M ago10:57

10:57

In this week's episode of "Healthcare Experience Matters," we discuss disinformation in healthcare and provide tangible strategies for clinicians. Our guest is Geeta "Dr. G" Nayyar, MD, MBA. Dr. G is a globally recognized chief medical officer and technologist, as well as the Wall Street Journal bestselling author of "Dead Wrong: Diagnosing and Tre…

1
“Hearing vs. Listening”: The Impact of Hearing Loss on Providing Excellent Patient Experiences 9:51

6M ago9:51

9:51

What can be done when hearing loss impacts patient/provider communication and the overall patient experience? This week, Keith N. Darrow, Ph.D., CCC-A, is our guest on Healthcare Experience Matters to shed some light on this issue. He also provides key insights into the difference between “hearing” and “listening,” and how these distinctions affect…

1
Amped Up Access Through Tech-Driven Language Solutions | With Dylan Smith at Propio Language Services 29:20

6M ago29:20

29:20

Featuring Dylan Smith, Chief Client Officer at Propio Language Services. We explore how technology is enhancing language services in healthcare, breaking down barriers and improving access and equity for all patients. This episode is packed with insights for healthcare professionals and executives aiming to improve the patient experience from end-t…

1
Why Inclusive Leadership Education in Healthcare is More Essential Now Than Ever 6:56

7M ago6:56

6:56

As we are now just one week away from the start of our new cohort for the Foundations in Inclusive Leadership Certificate program, we are joined this week on our Healthcare Experience Matters podcast by Elisa Grace, VP of Coaching at the Healthcare Experience Foundation (HXF), and Physician Coach George Mayzell. They join us to provide a preview of…

1
Embracing A.I. Without Losing the Human Touch in Healthcare 11:38

7M ago11:38

11:38

In this week’s edition of the Healthcare Experience Matters Podcast, we invite Leslie Pagel to the show. Leslie is an expert in customer experience (CX) strategy, here to discuss navigating the great balancing act of embracing technology, such as conversational artificial intelligence (A.I.), as it evolves drastically, without losing the human touc…

1
Modernizing Care at the Bedside: A Nurse Informaticist's Perspective | With Stesha Selsky, DNP at UCLA Health 25:40

7M ago25:40

25:40

Featuring Stesha Selsky, DNP, Nurse Informaticist at UCLA Health. This episode explores digital health innovations that are modernizing patient care delivery at one of the most fundamental healthcare settings- the bedside. We discuss how UCLA Health leverages technology to enhance the patient experience, the impact of tech integration on healthcare…

1
Technology’s Evolving Role in Improving Patient Experiences 14:54

7M ago14:54

14:54

Craig Joseph MD, FAAP, FAMIA, is our guest this week on the Healthcare Experience Matters Podcast for a candid discussion on technologies’ evolving role in improving patient experiences and fighting burnout among healthcare workers. As an accomplished speaker on this topic, Dr. Joseph highlights the importance of designing technological solutions i…

1
How Storage Impacts Your Patients & Your Bottom Line | E. 116 23:35

7M ago23:35

23:35

Storage in healthcare is often seen as a low priority. Brad Fitzpatrick of FitzRight Storage Solutions explains why it plays a critical role for hospitals to Jim Cagliostro. Episode Introduction Brad explains why he is potentially in the business of ‘’life and death,’’ how Covid changed the storage landscape and the opposing views of storage as lux…

1
Inclusive Healthcare Leadership: Why Dignity, Respect, and Language Matters 12:15

7M ago12:15

12:15

Joining our Healthcare Experience Matters show for the second time in as many weeks is Elisa Grace, the vice president of coaching here at the Healthcare Experience Foundation (HXF). Elisa brings us insights on the power of embracing inclusion and belonging in healthcare while outlining the need for inclusive healthcare leadership and the challenge…

1
ChatGPT, MD: Empowering Patients and Doctors | With Dr. Robert Pearl, Physician Leader & Author 38:26

7M ago38:26

38:26

Featuring Dr. Robert Pearl, MD, named one of Modern Healthcare's 50 most influential physician leaders. Formerly the CEO of Kaiser Permanente, Dr. Pearl currently serves as Stanford faculty, Forbes contributor and author. His new book ChatGPT, MD debuted as #1 on Amazon's "New Best Seller" list. In this episode, Dr. Pearl discusses how Generative A…

1
Coaching’s Measurable Impact On Improving Patient Experiences 10:53

8M ago10:53

10:53

This week on the Healthcare Experience Matters show, we’re interviewing Elisa Grace, the Vice President of Coaching at the Healthcare Experience Foundation (HXF). Elisa joins us to discuss coaching's role in elevating excellent patient experiences and showcasing some of its measurable impacts. We also explore into the common myths and misconception…

1
Fueling World-Class Performance | E. 115 38:44

8M ago38:44

38:44

Success in every industry is about effective leadership. Business coach and author Steve Lover explains how every organization can inspire world-class performance to Jim Cagliostro. Episode Introduction Steve explains why confidence is the #1 priority for every employee, outlines the five keys to effective hiring and the three factors to fuel world…

1
Healthcare Leadership and Moving from Colleague to “Boss” 15:03

8M ago15:03

15:03

Within a typical healthcare leader's journey and their rise in management ranks, it is not uncommon to transition from a colleague and friend to a position of authority. When navigated properly in healthcare, this transition can be seamless, fruitful, and mutually beneficial to all parties involved, including the parent organization and the patient…

1
Higher Education for Healthcare Leaders | E. 114 24:39

8M ago24:39

24:39

Higher education plays a vital role in preparing and developing healthcare leaders. Dr Giuseppina Pagnotta explains why to Jim Cagliostro. Episode Introduction Giuseppina shares her inspiration for going back to her doctorate during Covid, the importance of giving back to the world and how higher education can support career aspirations in nursing …

1
The Tangible Benefits of Cultural Inclusion Training in Healthcare 12:27

8M ago12:27

12:27

Shari Gold is our guest this week on the Healthcare Experience Matters Podcast. She currently serves as Senior Vice President for Regulatory Compliance and the Chief Quality & Equity Officer with Bergen New Bridge Medical Center in New Jersey. She is a Healthcare Quality and Regulatory Compliance Executive, and we are honored to have her join our s…

1
The Power of the Language We Use in Healthcare | E. 113 35:08

8M ago35:08

35:08

Language can have a powerful impact on the patient experience and our perspectives on illness. Claudia Cometa, author, pharmacist, and founder at Peace Advocacy Group explains why to Jim Cagliostro. Episode Introduction Claudia explains how her passion for advocacy arose following her father’s illness, and how moving away from images of a cancer ‘’…

1
Decoding Risks, Benefits & Bias of Digital Health | With Anne-Huben Kearney, Doris Fischer-Sanchez, DNP and Ben Wilburn 34:37

8M ago34:37

34:37

Featuring Anne Huben-Kearney, Patient Safety & Risk Consultant, Doris Fischer-Sanchez DNP, SVP of Clinical Risk at Marsh, and Ben Wilburn, Director of Inclusion & Belonging at Bottle Rocket. Join us as we explore the complex issue of implicit bias in digital health technologies such as Artificial Intelligence (AI), and the impact it has on patients…

1
Navigating The Important Future HCAHPS Survey Changes 51:26

8M ago51:26

51:26

This week on the Healthcare Experience Matters Podcast we are thrilled to share with you the rebroadcast of our HCAHPS 2.0 webinars covering the most important upcoming changes to the survey that will be headed our way in 2025. Last month the Healthcare Experience Foundation (HXF) team delivered two free webinars designed to prepare you and your te…

1
An Unwavering Mission to Empower All Patients 25:44

9M ago25:44

25:44

In this week’s Healthcare Experience Matters podcast episode we are honored to be joined by compassionate patient advocate, David Ezon, MD, a pediatric cardiologist and associate professor of pediatrics with Mount Sinai Hospital in New York. He's also the creator of The Patient Empowerment Workshop™, as well as the author of the new book Survive an…

1
Educating The New Supply Chain Workforce Via Social Media | E. 112 40:19

9M ago40:19

40:19

A competitive environment can prevent healthcare organizations from engaging online. Justin Poulin shares his insights into the untapped potential of social media with Jim Cagliostro. Episode Introduction Justin explains why the key to a successful podcast is consistency, how the pandemic masked issues with supply chain workforce shortages, and how…

1
How Telehealth is Changing the Game | With Dr. Rishi Sarna at Backline by DrFirst 39:00

9M ago39:00

39:00

Featuring Dr. Rishi Sarna, MD, Chief Clinical Officer at Backline by DrFirst. Dr. Sarna presents a deep dive into the world of telehealth, discussing advancements and innovations shaping the industry today. We address the evolving needs of healthcare providers and patients, and how perspectives towards telehealth have drastically shifted since 2020…

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