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Are you stuck trying to grow a high-performance team for your business so you can focus on your business owner responsibilities? Welcome to the show that helps small business owners hire, grow, and develop a radically-engaged team that will run the business for you, reducing your stress, boosting your profits, and letting you fully enjoy being the business owner. You’ll discover techniques to attract and hire top talent, ways to transform your team into a powerhouse of engagement, and shift ...
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Welcome to the Ownership At Work Podcast, proven strategies you can use to improve your performance and those you lead. And if you are looking to create a culture of ownership where you work, download my free e-book, And you’ll discover the 3 Values of Being An Effective Person plus questions you can use with your team to increase personal responsibility. Visit EricPapp.com for your free Ebook.
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Are you striving to build a high-performing marketing team that accelerates growth for your organisation? Dive into the insights and strategies of award-winning former Chief Marketing Officer (CMO), Ty Hayes, and leading CMOs and experts. This podcast is designed for marketing leaders seeking to optimise their team's performance to drive unparalleled results. Tune in to: - Unlock secrets from top CMOs on how they’ve crafted dynamic marketing team structures and built modern capabilities - Di ...
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Does each of your Team Members know EXACTLY what is Expected of Them in their Current Position? Many business owners assume their team knows exactly what’s required—but in reality, unclear expectations can lead to frustration, mistakes, and low morale. In this episode, we dive into why business owners often fail to set clear expectations and how it…
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How satisfied are you with your progress toward Building a Winning Team? If so, you’re not alone. Many business owners find themselves stuck in the daily grind, unable to delegate effectively because they haven't unlocked the secret to assembling a winning team. In this episode, we dive into the 7 essential keys that every business owner needs to k…
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Are you truly empowering your team to take responsibility for their personal growth? In this week’s episode, we explore a vital topic for business owners: encouraging your team members to take ownership of their own development. Too often, leaders feel obligated to "make" their employees successful. But what if your role was simply to support and i…
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How much are you REALLY listening to your team, versus just talking? If you think your Talk-to-Listen ratio is in balance, think again! In this episode, we dive deep into why the more you talk, the less trusted and admired you might be—especially as a leader. The best leaders know that listening is the key to building trust and respect within their…
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Are you truly leading your team, or are you unknowingly micro-managing them? If you’ve found yourself stepping in to fix every problem, you may be falling into the trap of micromanagement, and it could be hurting your business. In this episode, we explore why micro-managing can be detrimental to a team's morale and performance, and how to adopt a l…
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Do your team meetings leave your team motivated, aligned, and ready to tackle the week ahead? In this episode, we dive into the critical role weekly team meetings play in transforming business performance. Drawing from a real-life story of a frustrated business owner, you'll discover how a simple yet structured approach to meetings can resolve chao…
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Does your Organization Structure inspire your team to grow with you for the long haul? You might think your current organizational chart is just a formality, but what if it could become a powerful tool to energize and retain your team? In today’s episode, we’ll dive into how to rethink your organizational structure to better motivate your people an…
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Is your compensation structure building teamwork and driving business success? Many business owners follow industry norms, but what if the key to unlocking your company’s potential lies in rethinking how you reward your team? In this episode, we’ll explore why traditional compensation models often fail to align with company goals and how you can cr…
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Are your new hires set up for success from day one? Last week, we covered how to avoid desperation hires—now let’s talk about what happens after they join the team. Many business owners struggle to build an effective onboarding process, leaving new employees unprepared and frustrated. In this episode, we break down five essential steps to help you …
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Are you prepared to avoid the desperation hiring trap when your team starts to outgrow its capacity? With the economy stabilizing after years of uncertainty, business owners are feeling more confident about hiring—but many are also rushing into decisions that can backfire. In this episode, we’ll explore how to make smarter hiring decisions and avoi…
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Are your team members truly aware of what you consider non-negotiable in your business? This week, we dive deep into a crucial aspect of leadership that can define your company’s culture and performance standards. Many business owners overlook the importance of setting clear expectations, but without them, you may be tolerating behaviors that under…
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Are you truly leading your team, or just managing them? Strong leadership can be elusive, but it’s vital for fostering a thriving workplace. In this episode, we delve into the essence of strong leadership, drawing insights from years of experience with small business teams. You’ll discover how to create an inspiring vision, surround yourself with t…
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How clear is your vision for the future of your business? In this week’s episode, we dive into a crucial yet often overlooked aspect of leadership: crafting a compelling vision that inspires your team. As a business owner, steering your company toward success is paramount, and having a strong vision acts as your guiding handlebars. By tuning in, yo…
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Have you ever wondered if your team could fully operate your business without your daily involvement? This week’s episode of The Ultimate Business Tune-Up Podcast dives into this crucial question for small business owners like you. Host Rich shares a significant pivot in his podcast’s focus, based on over two decades of experience, now zeroing in o…
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How confident are you in your business math skills? In this episode of The Ultimate Business Tune-Up Podcast, we revisit a critical lesson on growing a profitable, sustainable business. Host Rich Allen brings back the fundamentals of business math, reminding us how simple equations can lead to substantial growth. You may have heard it before, but l…
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How would you rate your personal development journey? In a world where business success often feels just out of reach, many entrepreneurs struggle to break free from habits that hold them back. Our podcast is here to help you identify and overcome those obstacles. This week, we’ll dive into the final ten habits from Marshall Goldsmith’s insightful …
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Are You Truly Aware of Your Personal Development Blind Spots? On this week's episode of the Ultimate Business Tune-Up Podcast, we’re diving into a critical self-assessment exercise that could unlock your next level of success. As a business owner, taking a hard look at your personal habits is crucial to moving beyond your current achievements and a…
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Are you struggling to get your long-tenured employees to embrace new training methods? Training team members, especially those who’ve been with you for years, is crucial yet often neglected. If you're only focusing on onboarding new hires, you're missing out on improving the skills and engagement of your seasoned staff, which can impact your busine…
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How Efficiently Does Work Get Done in Your Organization? This week I want to explore with you the different ways that work gets done in an organization. And more importantly, I want to encourage and inspire you to perhaps re-think how work is getting done in YOUR business. I believe that work gets done in any business or organization of any kind in…
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How Clearly and Precisely have you Defined Your Ideal Customer? This week I want to help you resolve one of the most frustrating challenges that face most business owners – having to deal with customers who are NOT their “ideal” customer. If you’re like most business owners I’ve met, you have a handful of customers who you would GLADLY see go away …
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What Promises Should You Be Making To Each and Every Customer? This week I want to challenge you about the promises you make – or should be making – to those who use your products or services. You see, I believe each of us, as business owners, owe it to our customers to make them a promise – or even several promises – of how we will conduct busines…
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Seth Matlin from Forbes CMO network joins us to share his marketing leadership lessons. Tune in to discover: Pivotal moments that shaped Seth's career, starting from his transformative first job at Evian to his entrepreneurial endeavours. Leadership mistakes, lessons learned, and the importance of prioritisation, focusing on what truly matters. The…
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Does Your Customer Service Make Your Customers Tell Everyone About It? This week I want to challenge you to “up your game” when it comes to your Customer Service. You don’t have to be a Sewell Cadillac or a Nordstroms to blow the socks off your customers. Just focus on them with your complete attention, make their issues bigger than your issues, an…
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Does your Team Culture nurture Individual Winners or Team Winners? This week I want to “geek out” on the Olympics for a bit – I hope that’s ok with you! If you’ve got a pulse you are probably aware that the 2024 Paris Olympics just finished up a week ago after 16 days of some of the most exciting sports competition you could ask for. Whether it’s i…
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How Do You Welcome New Team Members Who Join Your Team? This week our topic is one that will have a long-lasting impact on your team and your culture – the Process You Use to ON-BOARD NEW TEAM MEMBERS. We all know that when we first meet someone, our first impression lasts the longest. It’s why when we first meet a prospective customer, we put our …
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In this episode, Ty is joined by Seth Matlins, Managing Director of Forbes CMO Network, to delve into the Forbes Entrepreneurial CMO50 list. Learn how an entrepreneurial CMO mindset is not exclusively tied to start-ups or venture capital environments but is relevant to any CMO facing dynamic market conditions. Discover how CMOs from brands like The…
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Do Your Team Members Play The “I’m Right – You’re Wrong” Game? This week I want to address a situation that seems to come up far too frequently. This one has to do with how your team members react and respond to others on your team. This is the game where when two people disagree on how to handle a situation or they have different opinions on what …
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How Do You Respond When Your Customer is Dissatisfied? This week I want to talk about something that came up for a few of my clients over this past month that I thought was worth your time and attention. It has to do with how well we serve and support our customers – something that we are all very interested in – or SHOULD be very interested in. If…
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How Solid are Your Financials and How Strong is Your Team? This week is the third and final week of the three-week Business Tune Up we launched in honor of the 2024 Tour de France bike race. This week, we’re going deep into the engine and fuel for your business – your Financials and the Team you have assembled to execute your strategy and serve you…
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Grayson Campbell, Head of Digital Marketing & Growth at PaperCut returns to share his leadership experience and insights. In this episode Grayson shares: How he accidentally became a developer and how his engineering-focused background blends perfectly with marketing His mindset for tackling unconventional and challenging projects, and fostering re…
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Are Your Bike Tires Getting Good Traction On the Road? Today we’re covering your Business Tune Up – Part 2. We’re going to focus on the part of your business where the rubber LITERALLY meets the road – the front wheel and back wheel of your bike – your business. The front wheel of your bike represents your ABILITY TO WIN NEW CUSTOMERS. The back whe…
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Could Your Business Use a Tune Up Right About Now? This week and then for the next two consecutive weeks, I’ll walk you through the critical parts of your business that need to be looked at and “tuned up” from time to time to make sure your business – and YOU – stays in tip-top condition so you can RIDE HARD and RIDE FAST! As we go through each par…
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What is it that is Holding You Back? This week I want to share a book recommendation that I found to be a resource I wish I had found many years ago. Each page of the book contained a single quotation and had lots of white space. He suggested it was a PERFECT book for a guy – someone who doesn’t really like to read novels or lengthy how-to books. T…
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Is Your Competition Using Your Business as the Benchmark Standard? This week I want to explore the concept of benchmarking and how to best use it to make your business better. It’s a common practice that most seasoned business owners use to measure how well they are performing against their toughest competition. Today I want to give you a simple 5 …
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In this episode, you will discover how the marketing team at PaperCut, a global B2B print management software company restructured its marketing team around the marketing funnel and implemented Agile Marketing. Grayson Campbell, Head of Digital Marketing and Growth at PaperCut reveals impressive results 9 months post-implementation. This includes t…
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Is Your Compensation Structure Promoting the Teamwork You Need in Your Business? One conclusion I’ve come to – with little reservation – is that commission-based compensation structures don’t work all that well for creating a business that will be successful over the long term. But you may be wondering – what SHOULD your compensation structure look…
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Have You Built a Firm Foundation for Your Business? Today I want to share with you the five (5) key elements that I believe go into creating the foundation for any business. You may want to grab a pen and paper so you can write these down – because when we’re done, you’re going to want to spend some time reflecting on your business and perhaps even…
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Bev Bury, Chief Marketing Officer (CMO) at Flinders University returns to share her invaluable leadership lessons and insights from her career. In this episode Bev shares: The pivotal moments that shaped her as a leader, including her time as an account manager at a London advertising agency, and the importance of simplifying complex problems. The …
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How effectively are you Qualifying your New Prospects? It’s not uncommon for me to hear that the biggest issue or challenge a business owner is facing is the need to gain new customers. Many businesses have their team assembled, they have their product or service ready to go, and all they need to make the business work is to find and secure more cu…
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How are Your Employees Feeling About the Impact Your Business is Having on Those You Serve? This week, I want to dive deeper into the LEVEL THREE – or as I call it GEAR THREE – statements that every employee is asking and assessing on a daily basis. These Gear Three statements are related to whether the business is serving their customers well and …
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In this episode, host Ty Hayes builds on a recent CMO Leadership Podcast interview with Sean Ellis, the author of Hacking Growth. Ty delves into the four-stage growth hacking process and shares how he applied them to boost metrics during his tenure as the CMO of Curtin University. Tune in as Ty reveals: The drivers for Growth Hacking at Curtin Univ…
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How are Your Employees Feeling About their Fellow Team Members and Their Future with Your Company? This week, I want to dive deeper into the LEVEL TWO – or as I call it GEAR TWO – statements that every employee is asking and assessing on a daily basis. These Gear Two statements are related to their supervisor and managers – the leadership of the bu…
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In this episode, you will discover: A game plan to approach your first 12 months in a CMO role. How Bev realigned the 60-person marketing team around the customer journey and which modern marketing and sales capabilities she's added to the team from CX to marketing automation, to outbound sales. The strategies and techniques Bev implemented to buil…
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How Can You Keep Your Employees WITHOUT Requiring a Signed Non-Compete? You’ve probably heard the reports that the Federal Trade Commission, better known as the FTC, has issued a ruling that is intended to promote competition by banning all non-compete clauses issued by companies to their employees. I’m going to recommend that every business owner …
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In this episode, host Ty Hayes uncovers the surprising #1 component required for high-performance marketing teams. Psychological Safety. This element is so powerful that it can supercharge creativity and innovation, enhance collaboration and create a team culture that enables you to attract, engage and retain top talent. From battling hierarchical …
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How Good are You at Catching People Doing Things Right? No matter how good they are at their job, the majority of employees feel that their immediate supervisor or direct line manager focus WAY MORE on the things they get wrong than those things they do well. Great talent is hard to find. And when you have great talent, the LAST thing you want is f…
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In this episode, Sarah Cutbush reveals the leadership lessons that have helped her succeed as Chief Marketing and Communications Officer at the University of South Australia (UniSA) Sarah leads a marketing and communications team of 80 people and we are delighted to have her back on the podcast to share her leadership experience and insights. Sarah…
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Why is it SO HARD to get your Team members to do things the way YOU want and need them to do it? Truth be told, it’s not impossible at all. In fact, it’s simply a math equation! That’s right. Getting someone to do what you need or want them to do is ALL about getting the math right. You get the math right, and the other person will do what you want…
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How Good are You at Generating New Leads when Networking? Over 91% of business owners surveyed said that Business Networking was a critical part of their marketing strategies and that Networking had been an integral part of how they grew their customer base. Since everyone is using business networking to grow their business, shouldn’t you take some…
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This episode dives into the University of South Australia's (UniSA) journey of implementing Agile Marketing with Sarah Cutbush (Chief Marketing and Communications Officer) and Tim Smedley (Manager, Market Insights). Tune in to discover: How a large university marketing and communications team of 80 staff implemented Agile marketing to gain strategi…
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