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In this week’s episode, Dr. Rich gives fifteen fantastic rules that will apply to your dental practice….and life! It’s kind of like summer reading for dental people. Then in our mystery shopper calls we throw up some real softballs – I’m a new patient, I need a few crowns, and I want to come in. Were any appointments made? Listen to find out.…
 
Successful case acceptance in dentistry can be so mysterious – but in this episode of The Dental Practice Fixers Dr. Rich reveals two “Obvious Secrets” that will help your patients get the dental treatment they need! Then on our secret shopper calls we go back to the basics of a potential new patient needing a cleaning. But… there’s a little twist …
 
Online reviews are the number one requirement for potential dental patients finding your dental practice online. In this episode of The Dental Practice Fixers dental podcast for dentists, Dr. Rich gives some quick tips on how your practice can get tons more reviews – and reveals the biggest no-no when asking patients for reviews. Then on our myster…
 
How do dental practices deal with inflation? Should I pay someone to cover my phones when the office is closed? Does scripting work? Is Dr. Rich a hypocrite? On this episode of The Dental Practice Fixers dental podcast for dentists we cover these listener questions and more! Plus, of course our usual mystery shopper calls – HOLD PLEASE!…
 
Can you actually get dental crowns at the local auto body shop? Hopefully not, but here’s an important dental lesson about dental ccown treatment acceptance Dr. Rich learned when he went to get an estimate for some car work. And then on our mystery shopper calls we do something we’ve never done before. Let’s put it this way – this week’s calls do N…
 
What’s YOUR Financial Policy? Does your dental practice have a written financial policy? Do you even need one? On this episode of The Dental Practice Fixers podcast, Dr. Rich talks about how purchasing a new pair of glasses made him realize that a proper financial policy can be summed up in two words! Then the theme continues with our mystery shopp…
 
How To Easily Confuse A Patient! We start with a great listener question about the proper way to handle a caller who is not ready to appoint. The theme continues on the mystery shopper calls where Dr. Rich poses as a patient who needs $20,000 worth of dental treatment. Surely the person on the phone tries to appoint him, or at least asks for some c…
 
Why Didn’t My Last Dentist Tell Me This? When a patient asks a tough question about their last dentist, we need the right answer and we need it right away! On this episode of The Madow Dental Podcast, Dr. Rich gives some great answers to a couple really tough patient questions. Then it just gets totally bizarre with our mystery shopper calls. You g…
 
My Patients Only Want What Insurance Covers! Is this really true, or is the practice subtly putting patients into this insurance mindset? We hear it from dentists and team members everywhere – “my patients are driven by insurance.” In this episode of The Madow Dental Podcast we dig a little deeper and discover that maybe it’s the practice itself th…
 
Sometimes dentists and team members let the little things drive ourselves crazy! On this episode of The Madow Dental Podcast we respond to a listener who is doing just that. It will help you deal with the day-to-day dental practice frustrations. Then on our mystery shopper calls Dr. Rich poses as a patient who wants $6000 worth of treatment but jus…
 
What’s the best piece of advice ever given by a dental consultant? In this episode of The Madow Dental Podcast, Dr. Rich reveals what that is, and what it means to your practice. Then our mystery shopper calls take a weird twist, and we wind up with instructions on how to have the perfect voicemail message in your practice! For more information on …
 
In dentistry, it’s super important to lead our patients to the next step, whether that is scheduling treatment, becoming a patient in your practice, or anything else. In this episode of The Dental Practice Fixers, Dr. Rich shares a story and a great quote that will demonstrate the importance of telling our patients what they need to do next. Then o…
 
One of the craziest things that dentists say is “my patients have a low dental IQ!” On today’s episode of The Madow Dental Podcast, we will find out why that phrase is not only ridiculous, but downright dangerous! Along those lines, Dr. Rich shares one of the big mistakes he made early on in his dental career. And then we go to our secret shopper c…
 
In this episode of The Madow Dental Podcast, Dr. Rich fields a great listener question that will give you a lot to think about if you are considering ways to grow your dental practice. The question refers to opening up a satellite office! Then in our mystery shopper calls, we ask a very simple question: “Do you do cosmetic dentistry?” This should r…
 
There is a word in dentistry that is so important your practice could sink without it, or at the very least, seriously underperform. On this episode of The Madow Dental Podcast, Dr. Rich reveals what that word is, and how a trip to buy some jeans made him realize how important that word is in dentistry. We close with three major lessons and three t…
 
Does everyone in your office truly understand why certain clinical decisions are made? For example, why would we do a crown instead of a two or three surface restoration? Scaling and root planing instead of a prophy? Do an endo in-house instead of referring? It’s something we might not think about too much, but every single person on our team (yes,…
 
[heading] Special Edition | How to Be Superbold with Guest Fred Joyal! [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] Bold individuals seize life in remarkable, almost unbelievable ways. They succeed in business, in careers, and in love, and they have a great time doing it. Would y…
 
[heading] Do You Take My Crappy Insurance [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] One of the toughest telephone calls to handle is from a potential new patient who is “in network” or crappy insurance company that you don’t participate with. On this episode of The Fixers we g…
 
What’s Your Office Elevator Pitch? Do you have an “elevator pitch” for your practice? Do you have a concise way to tell a potential new patient why they should come to your office over anyone else’s? Well, you should, and that’s what we talk about on this episode of The Dental Practice Fixers! The theme is continued with our “Mystery Shopper Calls”…
 
[heading] A Great Way to Get Referrals! [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] We all love referrals, but asking for them can make us feel so desperate! On this episode of The Dental Practice Fixers, Dr. Rich shares a great way he got tons of referrals into his practice whi…
 
Get Patients To Ask YOU For Whitening! Wouldn’t it be great if patients asked you to whiten their teeth? In this episode of The Dental Practice Fixers, Dr. Rich will show you exactly how to do just that, including a simple way to make your patient exams better and more complete. Then on our mystery shopper calls we continue a “back to the basics” t…
 
[heading] Retiring Hygienist Wreaks Havoc! [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] In this episode of The Dental Practice Fixers we start with a great listener question. A retiring hygienist “jots down” the names and contact info of some patients (without their permission) a…
 
[heading] The Answer is NO! [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] In this episode, Dr. Rich talks about a phenomenon he observes at way too many dental practices: “The answer is NO – now what’s the question?” Positive ways to frame potentially negative patient situations a…
 
[heading] Should We Ever Do This At The First Visit? [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] In this episode, Dr. Rich shares a question he got from an attendee at a recent seminar – is it ethical to do a prophy on the first visit? To answer, Rich shares an interesting event…
 
[heading] Does Your Office Pass The Dishwasher Test? [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] In this episode, Dr. Rich shares a valuable dental practice lesson he learned when his dishwasher “went up!” This leads to the very important question – does your office pass “The Di…
 
[heading] Ten Things A Dentist Should Never Say! [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] Dr. Rich has visited hundreds if not thousands of dental practices, and in this episode he shares ten things he has actually heard many dentists say – that should NEVER be said! Then we …
 
[heading] Missed Opportunities! [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] There are so many missed opportunities in the dental office, and in this episode of The Dental Practice Fixers podcast we give you a bunch. We start with something very simple in every hygiene exam that …
 
Your Breath Stinks! This episode “Your Breath Stinks” features some pretty crazy “mystery shopper calls.” A potential patient wants to know if their stink breath could be caused by a dental problem. Sounds like a no-brainer to schedule them for an appointment……but you won’t believe what happened! Plus we share an important lesson from an unlikely s…
 
[heading] Dr. Anonymous [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] This is one of the strangest episodes in the history of The Dental Practice Fixers. A dentist asks a question about his team and then appears as “Dr. Anonymous” to discuss it. Just how far can a dentist go to fo…
 
[heading] Schedule More New Patients With ALASKA! [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] In today’s episode we field a great listener question about the best way to get a new patient off the phone and into the appointment book. The answer? Take them to ALASKA! (It’s an acro…
 
[heading] Are You A Real Dentist Or Do You Just Work Here? [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] In today’s episode, we field a great listener question about the best way to get a new patient’s contact information and what to do if they don’t commit to an appointment time.…
 
[heading] Nervous Patients and Bad Reviews! [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] In today’s episode, we field a great listener question about responding to bad reviews and HIPPA compliancy in doing so. Also, is your dental office getting calls from a nervous patient wanti…
 
[heading] Don’t Forget to Re-“Member” This! [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] In-office membership plans are a hot topic these days, but are they for you? In today’s episode, we will learn a lesson from a great comedian to help you determine exactly that! Then, stickin…
 
[heading] Let’s Simplify Patient Payments! [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] We all want our patients to pay in full, right? So why make it so darn complicated for patient payments? In today’s episode of The Dental Practice Fixers Podcast, we give some simple tips for …
 
SEO or PPC - Which is Better? [divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] In today’s episode of The Dental Practice Fixers Podcast, we answer a great listener question – “Which is better for dental practice marketing – SEO (Search Engine Optimization) or PPC (Pay Per Click)?” For this que…
 
A Really Sensitive Topic! [divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] In today’s episode of The Dental Practice Fixers we do some secret shopper calls that deal with a very sensitive topic. It’s one that should IMMEDIATELY lead to an appointment being made. How do you think the offices di…
 
The Most Important Equation in Dentistry! [divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] In today’s episode of The Dental Practice Fixers we talk about THE MOST important equation in dentistry. It’s one that will totally change the way you think about your dental practice. Then, on to our se…
 
[heading] Do You Do What? [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] In today’s episode of The Dental Practice Fixers, we talk about a huge problem that most practices have when it comes to new patients. It’s probably not what you think! Do You Do What? Then we have some fun on…
 
The Key to Presenting Treatment? A newly minted dentist writes in with a great question: How do I answer a patient when they ask me how much experience I have in a procedure – when I don’t have any? Do you need the answer to the key to presenting treatment as well? This leads to a discussion of the two key things every dentist needs when presenting…
 
New Patient Telephone Flow Chart In 99% of our mystery shopper calls, things don’t end up very well. Well – don’t worry – in this week’s episode we present a new patient telephone flow chart guaranteed to get potential new patients off the phone and into the appointment book. It’s called “The ALASKA System” and you can’t afford to miss it! Then, yo…
 
[heading] The Core of the Problem [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] In this week’s episode we do some secret shopper calls that lead to “The Core of The Problem.” Yes – there are so many different questions that patients (or potential patients) ask on the phone, but th…
 
[heading] Are Your Patients Actually Fee Sensitive? [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] Ever wonder if your patients are actually fee sensitive? In this week’s episode we discuss a mysterious topic – setting our fees. Is there a true science to it, or does it depend on “…
 
[heading] Ransomware – It Can Happen To YOU! [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] In this week’s episode we discuss a very scary topic – ransomware. Cyberattacks are happening in dental practices all across the country, and we’ll give some tips so it doesn’t happen to you…
 
[heading] Want To Lose A Patient Forever Do THIS! [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] In this week’s episode we get back to basics with our secret shopper calls, asking the simplest of all questions a potential new patient would ask. Do you want to lose a patient forever…
 
[heading] Never Run Late! [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] If you run late, you are sending two messages to your patients: “We don’t respect your time” and “We can’t control our schedule.” Patients will absolutely leave your practice if you run late, although they won…
 
[heading] Doctor My Eyes! (Are You In Network?) [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] Getting an “in network” patient to come to your practice can be really difficult if you don’t participate with their insurance, but it can be done! On this week’s episode of The Dental Pr…
 
[heading] Do Specialists Refer Back To You? [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] If you are a general dentist, you probably have a great roster of specialists who gladly handle your referrals. But are the specialists referring back to you? Surely over the years people hav…
 
Recently we have had several requests to put together a playlist of only secret shopper calls. So for this week we are rebroadcasting an episode of just that – secret shopper calls as only The Dental Practice Fixers can do them! Enjoy – and we’ll be back next week with a brand new show!Oleh Dr. Richard Madow and Dr. David Madow
 
[heading] The Easiest Way To Lose New Patients! [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″] Have you ever wondered the easiest way to lose new patients? On this week’s edition of The Dental Practice Fixers podcast we make three Secret Shopper Calls and they all make the same mis…
 
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