In this episode, we discuss the importance of good working conditions in the hospitality industry and how they can improve the overall service and experience for customers. We also talk about the role of technology in hospitality and the balance between using it to enhance service without losing the personal touch. Additionally, we touch on the top…

In this debut episode of season 2 *Tales from the Pass*, hosts Marisa Bidois, Chief Executive of the Restaurant Association of New Zealand, and Gerrick Newman, Director of Millé, take listeners on a journey into the heart of hospitality. They share their personal stories of entering the industry, the lessons they've learned, and what makes hospital…

In this enlightening episode of our podcast, we delve into the profound changes reshaping the hospitality landscape in the wake of COVID-19. "Navigating the New Normal: The Suburban Shift in Hospitality Post-COVID" brings together a panel of renowned industry experts to dissect the burgeoning trend of suburban hospitality. We explore why more and m…

Join us backstage with the pannel from our The End of Veganism. We discuss sustainably in more depth along with a host of other topics.

As the world moves towards a greener future, the conversation surrounding sustainable eating habits continues to evolve. The hospitality industry has witnessed the rise of veganism, which has reshaped our understanding of plant-based diets. But as we delve deeper, new perspectives are emerging that challenge traditional notions of eco-conscious eat…

Gerrick Newman from Millé is here to talk with us today about renovating your restaurant on a budget. We chat about QR codes, self-ordering screens, and machine-readable menus make it easier for customers to order and checkout without interaction from restaurant staff. He speaks about how to design your Stuff to fit your brand, target market, and b…

Your business's reputation is everything. It's what potential customers see when they first research your company, and it can make or break a sale. In today's digital world, your reputation is more important than ever. So what do you do when a crisis hits? How do you protect your brand and maintain a positive reputation? In this episode, we talk to…

Just in time for Mental Health Awareness week, we present a discussion that took place in June at Hospo Hui 23. This is a long episode with a lot of insights into dealing with tough situations both in life and business - from mental health to insurance and business planning and a deeper back of house discussion once the panelists left the stage. Fe…

Gen Alpha are coming, and they're are expecting more technology in their lives and a change in how the restaurant industry operates. - Food will increasingly be customized to meet the individual needs of consumers in the future, driven by technologies such as alternative proteins, plant-based products, cellular agriculture, genomics, and synthetic …

Jesse from Bees Up Top joins us to dicuss urban beekeeping in NZ. Keeping and harvesting a bee hive can add a unique spin to your venue and be part of community supporting the environemnt. Learn about some of the myths of bees, how to get started and more. beesuptop.co.nzOleh Restaurant Association of NZ

This episode was rwecorded at Hospo Hui 2023. Join us for an insightful panel discussion on FOODPRENEURIALISM: The Rise of the Food Entrepreneur, as we discuss the ever-evolving world of food entrepreneurship. The hospitality industry is witnessing a culinary renaissance, fueled by innovative foodpreneurs who are challenging traditional norms and r…

In this episode of the podcast, we are joined by Chand Sahrawat, co-owner of successful restaurants and wife of Sid Sahrawat, who shares her insights on running successful businesses in the hospitality industry. Chand and Sid have faced numerous challenges, including weather-related disruptions, the pandemic, and more. Overcoming these obstacles re…

Welcome to Tales from the Pass, your insider's pass to the vibrant world of Aotearoa’s hospitality scene. In this trailer, we introduce you to our exciting new series, a platform that celebrates the voices and talent in New Zealand's dynamic hospitality industry. Hear about the discussions to come, with renowned chefs, innovative restaurateurs, inf…