Podcast Retail Transformation terbaik (2024)

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324: Uncovering The Blind Spots Of Innovation 38:48

17h ago38:48

38:48

In the fast-paced world of retail, it’s easy to miss important trends and signals that are caught in our blind spot. Those hidden challenges and unnoticed risks can catch even the most seasoned leaders off guard. In this episode, Oliver Banks sits down with Carl Boutet, author of the new book BlindSpot, to uncover why these unseen risks occur, thei…

1
AI, Robotics and the Human Experience 29:18

21d ago29:18

29:18

We're excited to present a session where Brian Walker, CEO of Retail Doctor Group, engages in conversation with Steve Sammartino of Macro3D. This episode includes: AI's evolution from isolated systems to interconnected neural networks The "dichotomy economy" split between luxury and budget retail The future of physical stores and human experiences …

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323: Conquering Change Fatigue 34:41

6d ago34:41

34:41

Change is an inevitable part of business, but too much change can create fatigue—leading to confusion, resistance, and burnout at every level of an organisation. In this episode, Oliver Banks dives into the concept of change fatigue, exploring how it impacts teams, leaders, and even end consumers. we explore the root causes of change fatigue, its e…

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322: Spotting The Warning Signs Of Distress 39:04

11d ago39:04

39:04

Retail is a tough business, and even the biggest brands can face distressing times. In this episode, Oliver Banks is joined by retail expert Rhea Fox to uncover the essential lessons from struggling and failing retailers. Together, they explore the common challenges that distressed businesses face, the warning signs that often go unnoticed, and the…

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321: The Hidden Neuro-Influences In Retail 30:29

18d ago30:29

30:29

Many aspects of retail success are underpinned by the complexities of human psychology. Every decision your customers make—whether it’s choosing a product, responding to a promotion, or choosing to shop in a store or recommending to friends —is influenced by subtle yet powerful neuro-influences. These cognitive strategies shape perceptions, drive a…

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320: Golden Nuggets From The Sixth Year Of The Podcast (part 2) 41:36

27d ago41:36

41:36

Catch up on the best bits from the last 12 months of the podcast. Join Oliver Banks and celebrate 6 years of the Retail Transformation Show with clips and key takeaways diving into AI, 'As A Service' offerings, sustainability, connectivity and great retailing examples from around the world. Listen into some of the best bits. Listen into this episod…

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319: Golden Nuggets From The Sixth Year Of The Podcast (part 1) 36:57

1M ago36:57

36:57

The strongest companies in the retail industry are those that continue to navigate the disruption and continually shift their focus on what matters most. The Retail Transformation Show continues to guide you to do that and the podcast is now celebrating it's 6th birthday. To celebrate, join Oliver Banks and take a look back at the past year and som…

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318: Expanding Your Retail Store Empire 25:49

1M ago25:49

25:49

Delve into the dynamic world of retail expansion. As the retail landscape evolves, we're exploring how savvy retailers are not just surviving but thriving by strategically growing their physical presence. From harnessing the power of omnichannel strategies to creating adaptable store formats, we'll uncover the secrets to building a profitable, sust…

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317: Is Retail As A Service Leveling the Playing Field? 34:28

2M ago34:28

34:28

The rise of Retail as a Service (RaaS) has opened up transformative opportunities for retailers, but it also poses serious challenges. In this episode, join Oliver Banks to dive deep into the evolving RaaS landscape and explore the key factors that are shaping its future. From data privacy concerns to expansion into new categories, we’ll dissect th…

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316: The Rise Of Retail As A Service (RaaS) 28:12

2M ago28:12

28:12

Retail-as-a-Service (RaaS) is a fast evolving segment of retail which offers new profit streams or the ability to quickly scale a new business or channel. Today, we're exploring how this model is reshaping the retail landscape. From the growth of global giants like Amazon, Ocado and THG to the rise of supply chain innovators like Shein, we unpack t…

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315: The 10-Second Customer Journey 38:32

2M ago38:32

38:32

In the digital world, consumers have an incredible volume of choice, with great visibility but also subject to near infinite distractions. So as retailers, when we have a moment of a customer's attention, we need to consider how to make the most of it. Todd Unger, the Chief Experience Officer of the American Medical Association and author of The 10…

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314: Reviewing Rufus, Amazon's New Chatbot 25:07

2M ago25:07

25:07

Amazon launched Rufus as its virtual shopping assistant, using Gen AI to support customers as they browse the ecommerce site. But is this a sign of the future of retail or just another chatbot? Join Oliver Banks as he reviews how Rufus performs and considers the longer term opportunities of this technology. Learn about the good and the bad of this …

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313: The Most Exciting Part Of Retail 23:21

3M ago23:21

23:21

Retail is evolving at an incredible pace, with new innovations and trends constantly reshaping the landscape. But at its core, retail is still about one thing: connecting customers to their passions. In this episode, we dive deep into the most exciting aspects of retail today, including the role of content, stores and people. Discover why the true …

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The Human Connection in the Evolution of Data, AI, and Tech in Retail 28:36

3M ago28:36

28:36

We're excited to present a session where Brian Walker, CEO of Retail Doctor Group, engages in conversation with Dr. Jason Pallant of RMIT University. This episode includes: Insights on the impact of AI and emerging technologies on retail and human interaction. The evolving role of physical retail spaces as community hubs and experiential centers. T…

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The Impact of AI: Get Your Business Ready for the Future 30:48

3M ago30:48

30:48

We're excited to present a session where Brian Walker, CEO of Retail Doctor Group, engages in conversation with John Ball, the Managing Director of Google Customer Solutions AUNZ. This episode includes: How the current era is seen as a pivotal "technology revolution" that will transform industries and the workforce. Advancements in AI and machine l…

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312: Three Big Ideas For The Future Of Grocery 18:30

3M ago18:30

18:30

Envisaging the future of retail can feel confusing and potentially a waste of time. We often get stuck in today's problems and challenges, or we go to the other end of the spectrum and consider radical science fiction ideas. But what if we step back and allow ourselves to imagine what retail, and specifically grocery, could look like in 10 years? I…

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311: Beyond The Classic Retail Business Model (part 2) 27:55

3M ago27:55

27:55

Retail is evolving faster than ever before, and the traditional "buy and sell" model might not be enough to thrive in the future. In this episode, we’re continuing our exploration of new business models that will reshape the retail landscape by 2030. From retail media networks to resale programs, we'll break down the innovative strategies that reta…

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310: Beyond The Classic Retail Business Model (part 1) 27:22

3M ago27:22

27:22

With thin margins and fierce competition, sticking to the classic business model might not be viable enough to ensure future success. The next wave of retail profits will likely come from innovative and disruptive business models that go beyond the traditional "buy and sell" approach to wholesale and retail. In this episode, we're exploring some of…

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309: When Transformation Succeeds 24:14

4M ago24:14

24:14

Success in transformation isn’t just about reaching the finish line—it’s about what happens after. When a transformation project succeeds, the work isn't over. This episode dives into the critical steps required to ensure the change is sustainable, embedded, and truly delivers maximum value for your business in the long run. From transitioning owne…

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308: When Transformation Fails 25:54

4M ago25:54

25:54

A significant portion of transformation initiatives fail. But for this common outcome, why do we not have a defined or more considered approach to failure? Join Oliver Banks and explore the intentional actions that you must take when your transformation initiative crashes. From damage limitation through to the four types of lessons to learn, step t…

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307: Avoiding Transformation Failure 22:05

4M ago22:05

22:05

Transformation efforts are often fraught with risk, and research shows that many initiatives end in failure. But failure isn't a single, uniform outcome—it's a multi-dimensional challenge that can strike at different stages and in various forms. In this episode, we'll dissect the three different dimensions of transformation failure and explore stra…

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306: Stay Up To Speed With The Retail Show 26:58

4M ago26:58

26:58

The world of retail is always evolving and it can be hard to stay up to speed. Fortunately, the new podcast from Oliver Banks has you covered. The Retail Show is the weekly podcast with useful news and relevant views. Listen in to an episode of The Retail Show podcast and remember to subscribe on your usual podcast app. Alternatively, head over to …

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305: Winning At Continuous Improvement 28:17

4M ago28:17

28:17

In the fast-paced world of retail, staying ahead requires more than just reacting to changes; it demands a commitment to continuous improvement. In this episode of the Retail Transformation Show, Oliver Banks dives into the principles and practices that can help retailers thrive by fostering a culture of ongoing enhancement. From the roots of Lean …

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304: The Fragile Digital World: Lessons From The CrowdStrike Outages 21:08

5M ago21:08

21:08

In today's digital age, retail businesses heavily rely on technology to ensure smooth operations and customer experience. However, what happens when that technology fails? In this episode, we delve into the recent CrowdStrike outage that caused widespread disruptions, highlighting the importance of resilience and preparedness in the face of unexpec…

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303: Exploring Retail Around The World 32:56

5M ago32:56

32:56

The world of retail is ever-changing. But how does the retail industry change across the world. In this episode, Oliver is joined by fellow podcaster and retail expert, Paula Macaggi. Paula brings a wealth of experience of retail connections, events, and experiences from 5 continents. This experience highlights the similarities, differences and opp…

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302: The Democratisation Of Retail 29:51

5M ago29:51

29:51

Are we seeing the democratisation of retail right now? The barriers to entry are being crushed. All sectors of retail, supply chain, manufacturing, product design and commerce is essentially becoming open source and accessible to all. This welcomes a flood of competitive start-up businesses that can compete on a level playing field with established…

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301: Looking Inside 'Driving Retail Transformation' 29:40

5M ago29:40

29:40

Curious about what's inside Oliver Banks's book "Driving Retail Transformation"? In this episode, take a chapter-by-chapter journey through the book, to discover the insights, strategies, and tools you'll find in each section. Learn more about the style of the book and how this can be your guide to successful retail transformation. Tune in to get a…

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300: Reflections And Evolutions 19:49

6M ago19:49

19:49

There have been huge industry developments since the Retail Transformation Show podcast launched back in 2018. In this episode, the host, Oliver Banks shares his experiences of setting up the podcast and four key learnings from 300 episodes. He also reveals an exciting development to help keep you informed about the ever-evolving world of retail...…

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299: Why Simplifying Is Hard (And How To Approach It) 30:05

6M ago30:05

30:05

Operational simplification is a goal for many businesses. But simplification projects are not necessarily simple by themselves. There can be big implications and it's easy for the customer of the change to reject the new initiative altogether. Join Oliver Banks and discover the challenges of simplifying an operating model as well as five techniques…

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298: Flagship Stores: Strategic Play Or Vanity Project 26:57

6M ago26:57

26:57

Flagship stores are incredible shops - the epitome of excellence and offering customers a fantastic shopping experience. But they can be excessively lavish and hugely costly with no expense spared in a bid to worship the brand. In this episode, join Oliver Banks and consider if flagships are a viable strategic approach for you and your brand, or if…

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297: The Great Workplace Debate - WFH vs RTO 29:14

6M ago29:14

29:14

In 2020, the world shifted to WFH in response to the coronavirus pandemic. We learnt how to get things done remotely through necessity. But since then, there has been an ongoing tension between work from home (WFH) and the return to office (RTO). Different companies have announced different policies with staunch supporters on both sides of the argu…

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296: Reimagining The Role Of The Physical Store 24:42

7M ago24:42

24:42

Dive into the future of retail with this thought-provoking episode, where you'll explore the evolving role of stores far beyond traditional sales spaces. From showrooms and delivery hubs to sustainability centers and community hubs, stores are being reimagined as multifunctional spaces that enhance customer experience and foster lasting relationshi…

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295: Shift Customer Experiences Into Memories 37:29

7M ago37:29

37:29

If we focus only on creating a great customer experience in the moment, we're missing the opportunity for positive impact. This episode explores how to craft unforgettable customer interactions that forge long-term loyalty. Join Oliver Banks and discover why we must consider designing memories and how neuroscience reveals the opportunities to etch …

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294: The Inevitable Transformation Challenges 22:09

7M ago22:09

22:09

In the complex world of retail transformation, the journey is often fraught with obstacles and challenges. This episode dives deep into the reality that transformation initiatives frequently encounter setbacks, and how these stumbling blocks are not just barriers but crucial learning opportunities. Join Oliver Banks as he unravels the intricacies o…

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293: Becoming A Human Centric Company 34:41

7M ago34:41

34:41

Retail is one of the industries with the biggest workforces and with huge volumes of customers to match. People are a vital aspect of retail. Terms like "our people are our most important asset" or "we put the customer at the heart" are often proclaimed but are at risk of being overlooked. Classic business outcomes like profit tend to fight it's wa…

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292: Leaping The Transformation Gap 42:23

8M ago42:23

42:23

The world is changing, but are you changing fast enough and looking to go far enough? Plenty of companies thought they were, but they've since been consigned to the history books. Are we facing a mental block that prevents us from seeing the true transformation that's required? Retail expert and author of Leaders Leap Steve Dennis joins to explain …

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291: Cutting Edge Solutions To Counter Shrink 24:08

8M ago24:08

24:08

Dive into the dynamic world of shrink solutions to combat one of the industry's major challenges, the rapidly increasing levels of unknown loss and theft. As retail evolves, so does the challenge of managing shrink and minimising theft; from advanced detection technologies to innovative on-floor strategies, each solution offers a unique angle on pr…

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A Conversation with Judy Coomber 13:21

8M ago13:21

13:21

In this podcast, Judy, the CEO of Peter Alexander, explores how teamwork and customer feedback fuel innovation, underscoring the necessity for innovation to deliver commercial outcomes. She also delves into cultivating a corporate culture that embraces risk-taking and discusses the supportive role of technology in business development. We hope you …

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290: Segmenting Shrink To Uncover The Real Challenge 30:07

8M ago30:07

30:07

Shrink in retail isn't just about hoping the number resolves itself; it's about understanding the intricate web of causes that lead to loss. While shrink has perennially been a concern for retailers, recent escalations in retail crime and aggressive incidents have thrust it into the spotlight with renewed urgency. In this episode, Oliver Banks expl…

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289: Igniting A Start-Up Spark In Big Business 26:02

8M ago26:02

26:02

When a company is first founded, it's full of life. There is a start-up spark that drives improvement and change, and challenges the norm. But when that same company grows into a big business and becomes recognised as a "corporate" rather than a "start-up", this spark is diluted or even extinguished completely which can be a dangerous position. So …

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288: How Our Own Brain Blocks Meaningful Work 25:56

8M ago25:56

25:56

In the fast-paced world of today, the tug-of-war between immediate tasks and strategic objectives is relentless. We know the tasks that need to get done. But why don't we do them? In this episode, Oliver Banks uncovers the psychology and neuroscience behind meaningful work and explains how our own brains can prevent us from the most important tasks…

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287: Why The Change Is Not Realising The Benefits 25:44

9M ago25:44

25:44

A transformation's business case shows a glittering alternative to the status quo of today. But after implementation, these benefits are never realised. They either don't exist or they can't be quantified. What happened? Was this a mirage? Were we being overly optimistic? In this episode of the Retail Transformation Show, Oliver Banks explores the …

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AI's Future: Hype or Humanity? 23:43

9M ago23:43

23:43

We are excited to present a session where Brian Walker, CEO of Retail Doctor Group, engages in conversation with Howard Saunders, the retail futurist and speaker. This insightful discussion covers: The evolving landscape of artificial intelligence: distinguishing between the hype and the real future potential. A comprehensive analysis of dystopian …

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286: The Department Store's Predicament 33:25

9M ago33:25

33:25

Department stores have played an enormous role in the retail landscape and often occupy large and important stores. However, in recent years, department store retailers have become increasingly challenged. While some have closed down, others continue to struggle in the face of increasing costs, intense competition, and faltering consumer demand. Gl…

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285: How Technology Is Changing The Role Of People 22:27

9M ago22:27

22:27

There is always debate about whether technologies like AI and robotics are destroying frontline jobs and "dehumanising" organizations. Or is the opposite true, where the argument is that these technologies are creating brand-new roles and opportunities? Join Oliver Banks as he considers 3 major technologies that have been connected to major job los…

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284: Building Momentum To Deliver - Book Launch Special 10:42

9M ago10:42

10:42

A transformation's ultimate success is reliant on progress and execution. Because, without these aspects, nothing changes and the status quo lives on. The transformation withers and invested time, money and effort is wasted. In our special series of episodes, join Oliver Banks to explore the fourth quadrant of the core framework from his new book, …

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283: The Human Side Of Change - Book Launch Special 8:30

9M ago8:30

8:30

The human aspects of transformation are among the hardest. They're often invisible, intangible and highly variable. But without facing into these factors, it's easy to veer off course and be blocked by obstacles. As we continue to celebrate the launch of Oliver Banks's new book, Driving Retail Transformation, this episode delves into aspects from t…

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282: Understanding The Solution - Book Launch Special 8:10

9M ago8:10

8:10

Once you understand the problem or challenge, then you can start to consider the options and opportunities that forge the solution. In this bonus episode of the podcast to celebrate the launch of Oliver's book, Driving Retail Transformation, explore the second quadrant of the Retail Transformation Steering Wheel and discover why documentation has m…

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281: Understanding The Problem - Book Launch Special 8:43

9M ago8:43

8:43

Perhaps you know to "start with why". But before you understand the "why" of the transformation, you must first understand the status quo. What challenges face the business, or opportunities could be seized? In this special launch week bonus episode of the podcast, explore the first quadrant of the Retail Transformation Steering Wheel. Find out mor…

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280: Driving Retail Transformation - Book Launch Special 9:42

9M ago9:42

9:42

Retail leaders face disruption on every side. But transforming in response, while necessary, is easier said than done. Oliver Banks's new book, Driving Retail Transformation gives you the strategies and techniques you need to lead your organization through the journey of transformation in an age of uncertainty. In this special episode, explore the …

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