Podcast Technology Trends terbaik (2025)

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103. No Hype Just Stategy Real Lessons From Deploying AI in the Enterprise 46:15

11d ago46:15

46:15

In this episode of TECHtonic, host Thomas Lah is joined by Jeremy DelleTezze, TSIA’s Senior Vice President of Software Development and Analytics, for a grounded and insightful conversation about deploying AI inside a real enterprise. Lah and DelleTezze discuss the practical challenges TSIA has faced firsthand—deciding whether to build or buy AI cap…

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102. Quoting the Future: AI, CPQ, and the PS Profit Revolution 46:38

25d ago46:38

46:38

Join Thomas Lah, Executive Director and Executive Vice President of TSIA, and Steve De Marco, CEO of Provus, for a comprehensive look at the future of professional services quoting. In this episode of TECHtonic, Lah and De Marco explore how AI-powered Configure Price Quote (CPQ) tools are transforming outdated, spreadsheet-heavy quoting processes i…

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101. TSIA World INTERACT - Four Forces Changing Tech Business Models 39:13

1M ago39:13

39:13

In this high-impact episode, we're bringing you an exclusive recording from the TSIA World INTERACT 2025 conference, where Thomas Lah, Executive Director and Executive Vice President of TSIA, delivers a keynote that pulls no punches. Drawing from real-world experiences and TSIA’s latest research, Lah explores why legacy business models are on shaky…

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100. Highlights From the Best of TECHtonic 43:37

2M ago43:37

43:37

We can’t believe it — episode 100 of TECHtonic is here! To celebrate this milestone, we’re revisiting some of the most insightful conversations Thomas has had with guests over the years. This highlight reel features powerful clips that showcase just how far we’ve come — and the evolution of the conversations that are shaping our industry. Curious t…

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99. From Cost Center to Value Driver: The New ES Reality 43:24

2M ago43:24

43:24

In this eye-opening episode of TECHtonic, TSIA Executive Director and Executive VP Thomas Lah sits down with Janice Lee, the new Education Services researcher at TSIA, to unpack the seismic shifts shaking up the education services landscape in the tech industry. From the rise of generative AI to the increasing demand for measurable business outcome…

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98. IBM & AI: Redesigning Support for the Future 45:26

3M ago45:26

45:26

In this episode of TECHtonic, host Thomas Lah, sits down with IBM Fellow Bala Rajaraman to explore the revolutionary role of AI in enterprise support services. From IBM’s early AI milestones—beating world chess champion Garry Kasparov in 1997 and winning Jeopardy! in 2011—to today’s cloud-based AI models optimizing business workflows, IBM remains a…

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97. The Power of Ambient AI in Customer Support 39:39

3M ago39:39

39:39

The future of customer support is here—AI-powered, intelligent, and proactive. On this episode of TECHtonic, Thomas Lah chats with Krishna Raj Raja, CEO of SupportLogic, about how AI is reshaping support organizations. Krishna shares his story about founding SupportLogic, highlighting the power of AI-driven workflows, ambient intelligence, and pred…

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96. The AI-Powered Future of B2B Marketing 42:39

4M ago42:39

42:39

How is AI reshaping the relationship between marketing and sales? In this episode of TECHtonic, host Thomas Lah, EVP and Executive Director of TSIA, sits down with Kathy Macchi, EVP of Innovation at Inverta, to explore the seismic shifts happening in B2B marketing. Kathy breaks down how today’s buyers rely on self-education and independent research…

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95. AI-Driven Sales and Professional Services: Insights from ZoomInfo 45:12

4M ago45:12

45:12

In this episode of TECHtonic, host Thomas Lah sits down with Steve Hallowell and Millie Beetham from ZoomInfo to explore how AI is dramatically altering B2B sales and professional services. From transforming sales teams into data-driven powerhouses to leveraging AI for predictive modeling and customer insights, they dive into the real-world applica…

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94. Building a Business in a Competitive Market – Lessons from Specialty Coffee 37:14

5M ago37:14

37:14

In a world where competition is fierce, how do you stand out? On this episode of TECHtonic, host Thomas Lah sits down with Matt Kellso, Owner of Sagebrush Coffee, to explore what it takes to carve out a unique space in an overcrowded industry. Starting from his garage in 2012, Matt has grown Sagebrush Coffee into a beloved brand by leveraging fresh…

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93. How the Future of Competitive Analysis is Redefining Sales Strategy 42:26

5M ago42:26

42:26

During this episode of TECHtonic, TSIA’s Thomas Lah examines in detail the role AI is playing in transforming competitive analysis for sales teams. He is joined by Jason Smith, CEO and Co-founder of Klue, an AI-powered competitive intelligence platform. Together, they explore how machine learning and large language models (LLMs) are revolutionizing…

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92. Navigating the Next Phase of Your Tech Career 44:41

6M ago44:41

44:41

In this episode of TECHtonic, TSIA's Executive Director Thomas Lah sits down with longtime tech leader turned executive coach, Mary Cay Kosten, to explore the challenges and opportunities awaiting professionals in today’s AI-driven landscape. From maintaining a positive “energy” mindset to knowing when it’s time to pivot your role—or your entire ca…

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91. The Future of Field Services: Harnessing AI for Precision and Productivity 38:59

6M ago38:59

38:59

Join Thomas Lah as he speaks with Andy Chinmulgund, CEO of Bruviti, to reveal how AI is transforming the operating models of field service organizations. In this episode, find out how AI-driven solutions like predictive analytics, parts prediction engines, and dynamic triage agents are revolutionizing field operations. From reducing truck rolls and…

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Exploring the AI Vanguard: Top 50 Companies Shaping 2024 16:44

7M ago16:44

16:44

Joseph Raczynski's article, "Exploring the AI Vanguard," examines the top 50 artificial intelligence companies of 2024. The article highlights the diverse applications of AI, ranging from healthcare to autonomous vehicles and generative art, and the massive funding driving this growth. Ethical concerns surrounding AI bias and the potential for mono…

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90. Excellence in AI: How Small Victories Drive Major Success 41:56

7M ago41:56

41:56

Are we finally moving past the AI hype and into its real-world impact? In this episode of TECHtonic, Thomas Lah, Executive Director and EVP of TSIA, sits down with Ron Green, Co-founder and CTO of KUNGFU.AI, to explore the critical questions shaping AI adoption today. Together, they uncover why AI is no longer just a buzzword but an essential tool …

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89. Achieve Faster Deal Velocity Through Maximized Pricing Profitability 49:35

7M ago49:35

49:35

Host Thomas Lah engages with Chris Mele, Managing Partner at Software Pricing Partners, to explore the shifting paradigms of software pricing models. As AI and automation redefine the technological landscape, traditional user-based pricing is under scrutiny. Chris shares his extensive experience on why it's time to rethink legacy pricing strategies…

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88. AI and Revenue Generation - Transformative Use Cases for Tech Companies 23:30

8M ago23:30

23:30

Join us for a live, insightful keynote session from TSIA World Envision with Thomas Lah, Executive Director and Executive Vice President of TSIA. Thomas explores the transformative power of AI in revenue generation. Discover how cutting-edge AI use cases can supercharge your workflows, driving revenue growth and enhancing customer experiences. Lear…

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How Do We Keep AI Legit? The Intersection of AI and Blockchain 11:30

8M ago11:30

11:30

What are the most important ways that you see AI impacting crypto/Web3? Going back to 2017, I have always believed and spoken about the yin and yang of AI and blockchain in potential perfect union to advance both spaces for the good of all industries. How might this work? Fundamentally, we are talking about AI acting as the intelligence agent – new…

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Hitting the Trifecta for AGI: When Will We Hit Artificial General Intelligence? 21:11

8M ago21:11

21:11

AGI is likely around the corner. We need to mentally prepare for it. Here are three avenues as I see this unfold. Recently at a talk in Boston, I walked through these concepts with the audience. Quick Step Back: The adult brain has approximately 100 billion neurons, it orchestrates over 100 trillion connections—far outstripping the complexity of wh…

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87. How to Navigate The Future of B2B Software Pricing 51:37

8M ago51:37

51:37

Thomas sits down with Dan Balcauski, an expert in pricing strategy for enterprise software and the Founder of Product Tranquilty. Together, they examine the shifting landscape of B2B software pricing, particularly as traditional per-user models face new challenges due to the rise of AI and a growing emphasis on profitability. Dan shares his insight…

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FedNow, The Realtime US Payment System - One Significant Concern 8:13

9M ago8:13

8:13

"Now people have the ability to transfer money instantly, but FUD (Fear, Uncertainty, and Doubt) – pushed by social media and rapid communication, will, at some point, create runs on banks in a click of a mouse or at the touch of a screen… the Fed needs to force banks to increase reserves, now." Over the past seven years I have speaking and publish…

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The Conversation Not Enough Are Having 24:17

9M ago24:17

24:17

Honestly, no one wants to have this conversation… "Humanity is just a passing phase for evolutionary intelligence." This is a tough one to swallow, but this could absolutely change everything in your life. Your job is likely going away very soon. Seriously, that sounds ridiculous, and I know is painful to ponder. I believe this will happen in the c…

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The Potential of Predictive Markets 8:57

9M ago8:57

8:57

Predictive markets have long fascinated economists, investors, and curious minds alike. I have been following and investigating them for almost the last ten years. The first such market was called Augur. So, what are these predictive markets and why will they become increasingly important? Predictive markets offer a window into the future, harnessi…

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CRISPR - The Future of Humanity 9:56

9M ago9:56

9:56

If you have a baby today, it is highly likely the child will live until they are 125 years old. Many years ago, I used this teaser introduction slide in my presentations to shift the audience’s mindset about what incredible advances are to come overall with technology. Well, the technology is starting to align. In the next decade, humanity will cur…

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How Twitter… err, X Will Transform Everything 14:56

9M ago14:56

14:56

X is clearly official now - moving away from Twitter branding. The little blue birdie has departed. What does this mean for the future of Twitter and all of the various components around the business? There is much in-store for the future of X, but will it flourish or flop? It’s time to untangle X. Elon Musk has signaled via posts, Spaces, and medi…

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What in the World is Decentralized AI? 10:16

9M ago10:16

10:16

In the ever-evolving landscape of artificial intelligence, decentralization is emerging as a critical paradigm shift, promising to revolutionize how we handle data, privacy, and AI capabilities. At the "Decentralized AI" session, Ramesh Raskar, Associate Professor at MIT Media Lab, provided an illuminating and thought-provoking perspective on this …

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The Age of Addictive Intelligence 10:20

9M ago10:20

10:20

Soon: A world where your best friend is a chatbot, your therapist is an algorithm, and your romantic partner exists only in code. As AI becomes more sophisticated, it's not just enhancing our lives—it's entwining itself into our most intimate relationships, creating an addictive pull that’s hard to resist. Welcome to the era of Addictive Intelligen…

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What the... Liquid Neural Networks 10:00

9M ago10:00

10:00

In the ever-evolving landscape of artificial intelligence (AI), it's easy to be swept up by utopian dreams or dystopian fears. But what does the future of AI really hold? Srinivas Narayanan, Vice President of Applied AI at OpenAI, recently shared his insights at the "From the Labs of OpenAI" session, offering a nuanced perspective on where AI is he…

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What is a Photo Anymore, Anyways? 7:12

9M ago7:12

7:12

In an era where technology advances at breakneck speed, the concept of a "photo" is rapidly evolving. Once, a photograph was a static representation of a moment in time, a slice of reality captured by a lens. Today, however, the boundaries between reality and artificiality are becoming increasingly blurred, especially with the advent of AI-driven f…

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Oh Yes, NFT Paris Recap - It's Here! 8:28

9M ago8:28

8:28

Paris, France: Glistening, shimmering, and pulsating above the city of love, it’s as if the Eiffel Tower, a beacon of twinkling light at night, beckoned the global audience of over 18,000 people dedicated to art, community, and innovation to NFT.Paris, a conference focused on the emerging technology. Ask most normies, and they will likely still sco…

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86. Rapid AI-Powered Revenue Excellence 41:50

9M ago41:50

41:50

During this episode of TECHtonic, host Thomas Lah has a compelling conversation with Kelley Jarrett, SVP of Revenue Strategy, Operations, and Enablement at ThoughtSpot—an AI-powered analytics platform. They discuss how AI is transforming revenue generation workflows and operational efficiency within organizations. Kelly shares her unique insights o…

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85. The Metrics That Matter: How AI Is Reshaping Sales in Tech 42:24

9M ago42:24

42:24

In this episode, Thomas finally finds the person he’s been searching for: Mike Fouts, Chief Business Officer at ShareFile, who speaks to how AI and data are revolutionizing the sales function in technology companies. Mike shares his hands-on experience leading a digital-first, data-driven transformation at ShareFile, including detailing how AI is b…

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84. Applying the AI First Mentality to Revenue Generation 42:29

10M ago42:29

42:29

Are you effectively leveraging AI in your workflows? As Thomas continues the AI research journey, AI Use Cases for Generating Revenue, he reveals the power of AI in revenue generation. With TSIA’s latest paper, The Emerging 20, highlighting critical AI use cases, Thomas is on a mission to show how AI is a game-changer for businesses today. Joining …

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83. The Hard Truth About Mastering Change Management 42:38

10M ago42:38

42:38

In this episode of TECHtonic, Thomas Lah welcomes Dr. Jessica Kriegel, Chief Scientist of Workplace Culture at Culture Partners. In light of today’s rapid shifts in technology business models, the conversation addresses head-on the challenges of change management. Jessica shares her insights on why traditional approaches fail, the importance of con…

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82. Practical Ways to Unlock Revenue Growth with AI 49:53

11M ago49:53

49:53

The transformative potential of AI in the technology industry is driving companies focus on growth without significantly increasing their sales and marketing spend. Thomas speaks with Brent Grimes, CEO of Reef.ai, about how to efficiently drive revenue growth by introducing AI into the process. Brent shares the journey of Reef.ai and its aim to pre…

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TSIA Takes: Gainsight on How to Redefine Customer Success 40:35

11M ago40:35

40:35

On this episode of TECHtonic, Thomas asks hard questions about the shifting landscape of customer success with Nick Mehta, CEO of Gainsight. Inspired by a provocative chapter in Frank Slootman's "Amp It Up" that questions the necessity of customer success, Thomas and Nick explore the current debates and future directions of this critical business f…

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81. Connecting the Dots: How Technology Providers Prove Their Business Value 45:39

11M ago45:39

45:39

Join Thomas Lah and Chad Quinn, CEO of Ecosystems in an engaging episode of the TECHtonic podcast. Chad shares his insights on helping technology providers prove the business value of their solutions through Ecosystems' collaborative web platform and AI-driven tools like ViViEN, the Virtual Value Engineer. Discover how focusing on common objectives…

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TSIA Takes: Salesforce and the Customer Success + Support Services Experiment 46:41

11M ago46:41

46:41

Join us for the first episode of TSIA Takes, a limited TECHtonic podcast series. During this series, Thomas Lah dives deep into the pivotal question: What is the value of customer success? This pressing question has turned the customer success organization upside down as it navigates what the future of its business looks like. In this episode, Thom…

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80. Infor’s Guide to Future-Proofing Your Customer Success 43:22

12M ago43:22

43:22

Join us for a captivating episode of TECHtonic, where Thomas Lah sits down with Mari Cross, Chief Customer Officer at Infor. In this insightful discussion, Thomas and Mari discuss the dynamic landscape of customer success and the crucial role of the chief customer officer. Discover how Infor navigates the challenges of transitioning from legacy sys…

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79. Transformation and Innovation with Maptek's CEO 41:37

12M ago41:37

41:37

In this episode host Thomas Lah sits down with Eduardo Coloma, the CEO of Maptek, a leading provider of software and hardware solutions for the mining industry. This episode delves into Maptek's journey from traditional business models to a subscription-based "as-a-service" transformation, highlighting the challenges and strategies involved. Eduard…

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78. Unleashing the Power of AI in Educational Content Creation 44:47

1y ago44:47

44:47

Join Thomas Lah in the latest episode of TECHtonic as he delves into the transformative power of AI in educational content creation. In this episode, Thomas engages in a thought-provoking conversation with Sarah Sedgman, CEO of LearnExperts, the AI tool that revolutionized OpenText's educational material production. Sarah shares her vision of democ…

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77. Executive Panel: Deploying AI to Optimize Customer Outcomes and Financial Results 57:47

1y ago57:47

57:47

Artificial Intelligence (AI) and Generative AI (Gen-AI) have the potential to transform insights, processes and provide a competitive edge for B2B technology firms. But in reality, few companies have developed a complete AI roadmap, and many have yet to begin evaluating opportunities for leveraging AI and Gen-AI across the enterprise. In this execu…

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76. Scaling Customer Success with AI: A Deep Dive with Microsoft 36:10

1y ago36:10

36:10

Host Thomas Lah welcomes David Judge, Partner, General Manager Global Customer Success at Microsoft, to explore the transformative impact of artificial intelligence on scaling customer success. As Microsoft leverages AI across its extensive service offerings, Judge provides an insider's view on how these technologies are improving customer interact…

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75. Informatica’s Digital First Customer Experience 39:25

1y ago39:25

39:25

This May, TSIA will host our INTERACT conference in Orlando, showcasing an engaging panel discussion on deploying and optimizing AI hosted by Thomas Lah. Pattabhi Raman, VP of Digital Experience at Informatica, will join the distinguished panel. Recently, Thomas had the privilege of conversing with Pattabhi, gaining exclusive insights into Informat…

1+ y ago40:16

40:16

In this episode of TECHtonic, Thomas Lah chats with Justin Cawood about the complex journey of integrating AI into the operations of a large technology services provider. Together, they explore the evolution of Managed Services platforms, the initial business case for AI, and the transformative impact of AI on service delivery and customer value pr…

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