A roundup of this week's news in the end of life industry. Click here for complete show notes.

A new MP3 sermon from Covenant Reformed Presbyterian Church is now available on SermonAudio with the following details: Title: Joel Belz Funeral -- Sermon Speaker: Rev. Sean McCann Broadcaster: Covenant Reformed Presbyterian Church Event: Funeral Service Date: 2/10/2024 Length: 16 min.

A new MP3 sermon from Covenant Reformed Presbyterian Church is now available on SermonAudio with the following details: Title: Joel Belz Funeral -- Full Service Speaker: Rev. Sean McCann Broadcaster: Covenant Reformed Presbyterian Church Event: Funeral Service Date: 2/10/2024 Length: 53 min.

A new MP3 sermon from Covenant Reformed Presbyterian Church is now available on SermonAudio with the following details: Title: Polly Elniff Funeral -- Sermon Speaker: Rev. Sean McCann Broadcaster: Covenant Reformed Presbyterian Church Event: Funeral Service Date: 4/6/2024 Length: 22 min.

A new MP3 sermon from Covenant Reformed Presbyterian Church is now available on SermonAudio with the following details: Title: Eb Preuninger Funeral -- Sermon Speaker: Rev. Sean McCann Broadcaster: Covenant Reformed Presbyterian Church Event: Funeral Service Date: 4/27/2024 Length: 17 min.

A new MP3 sermon from Covenant Reformed Presbyterian Church is now available on SermonAudio with the following details: Title: Eb Preuninger Funeral -- Full Service Speaker: Rev. Sean McCann Broadcaster: Covenant Reformed Presbyterian Church Event: Funeral Service Date: 4/27/2024 Length: 80 min.

In this episode of Funeral Service Insider, we discuss how recent FTC and Department of Labor changes could affect funeral service, plus a roundup of funeral service news from the week. Click here for complete show notes.Oleh Tony Russo

A new MP3 sermon from Bible Baptist Hasbrouck Heights is now available on SermonAudio with the following details: Title: Natiello Celebration Speaker: Various Speakers Broadcaster: Bible Baptist Hasbrouck Heights Event: Funeral Service Date: 4/20/2024 Length: 78 min.

Click here for full show notes.Oleh Tony Russo

A new MP3 sermon from Christ Covenant Reformed Baptist Church is now available on SermonAudio with the following details: Title: Jennifer Denise Leonhart's Funeral Service Speaker: Ryan Hodson Broadcaster: Christ Covenant Reformed Baptist Church Event: Funeral Service Date: 3/27/2024 Length: 121 min.…

A new MP3 sermon from Omagh Free Presbyterian Church is now available on SermonAudio with the following details: Title: Service of Thanksgiving - Walter Ernest Monteith Speaker: Rev. Garth Wilson Broadcaster: Omagh Free Presbyterian Church Event: Funeral Service Date: 4/15/2024 Length: 41 min.

A new MP3 sermon from Grace Reformed Baptist Church is now available on SermonAudio with the following details: Title: Gordon Hall Memorial Service Speaker: Wayne Layton Broadcaster: Grace Reformed Baptist Church Event: Funeral Service Date: 4/20/2024 Bible: John 3:16 Length: 104 min.

A new MP3 sermon from Armagh Free Presbyterian Church is now available on SermonAudio with the following details: Title: Service of Thanksgiving for the Life of David Cassells Speaker: Rev. David McMillan Broadcaster: Armagh Free Presbyterian Church Event: Funeral Service Date: 4/20/2024 Length: 78 min.…

In this episode of Funeral Service Insider, Tom Nondorf, who joined Kates-Boylston Publications in late November as the new editor of American Cemetery & Cremation magazine. His responsibilities include finding and developing stories, as well as working closely with writers. Click here for complete show notes.…

Funeral director Madeline Lyles discusses the summer camp she and business partner Dana Taylor created for young individuals interested in funeral service. Click here for full show notes.

In this episode, we speak with writer and tour guide Allison Meier about burial practices, cemeteries, and her latest book, “Grave.” Meier shares her insights on the cultural and societal significance of graves, drawing from her experiences leading tours at New York City area cemeteries and her profound interest in the storytelling potential at the…

In this episode, we speak with Niki Wiedeman, call excellence facilitator for Dead Ringers, a secret shopper/phone etiquette consulting company, about the importance of impeccable customer service when answering the phone. Click here for full show notes.Oleh Tony Russo

Eric M. Bester talks about "Tranquility Cremation by Aquamation” which was the first standalone facility of its kind in North Carolina, possibly the country. Click here for complete show notes.Oleh Tony Russo

Bob Heidlage, president and managing partner of Global Recruiters of Batesville, discusses the ins and outs of recruiting and retaining employees in the funeral service profession. Click here for full show notes.Oleh Tony Russo

In this episode of Funeral Service Insider, we speak with Bill Ford, president of SESCO Management Consultants, about aspects of the Kates-Boylston Compensation Report, which collected a decade’s worth of data from funeral directors and funeral home owners. Click here for complete show notes.Oleh Tony Russo

Stan Goldstein, who writes for both American Funeral Director magazine and American Cemetery and Cremation magazine joins us for our inaugural Year In Review episode. Click here for full show notes.Oleh Tony Russo

Effie Anolik, co-founder and CEO of Afterword, talks about her decision to build a funeral home management platform that helps families arrange funerals online and shares her personal experience of arranging her father’s funeral in 2018. Click here for the full show notes.Oleh Tony Russo

An in-depth interview with the American Funeral Director magazine Funeral Director if the Year. Click here for detailed show notes.Oleh Tony Russo

In this episode, we speak with Tori Dixon about how to embrace diversity, equity and inclusion while also strengthening your business in the long term. Click here for complete show notes.Oleh Tony Russo

Jon O’Hara, CEO of the Great Lakes Family of Companies in Michigan, which supports funeral homes on their preplanning and marketing, talked about how he worked to change the law in Michigan to allow preneed insurance carriers to continue operating in the state. He said that it was important to have a local voice working on the issue, and that the r…

In this episode, journalist Jo Ciavaglia talks about the incredible journey she embarked upon with her colleagues to create an unclaimed remains program. From the initial curiosity sparked by stories of homeless individuals passing away, to the development of a comprehensive database and the impact it has had on families and communities, Ciavaglia’…

Greg Grabowski, hospice professional and co-author of "Engaging the Heart of Hospice,” a book about the relationship between hospice and funeral directors. Written in collaboration with funeral director Lacey Robinson, the book discusses the disconnets and taboos and how to break them. The book is available here. Click here for the show notes.…

In this episode we had the pleasure of speaking with Dr. Camelia L. Clarke, who shed light on the evolving landscape of social media and its impact on personal and business branding. She emphasized that it is crucial to define your personal brand, because otherwise someone else will define it for you. This rings especially true in the funeral indus…

In this episode of Funeral Service Insider, host Tony Russo welcomes Mike Dixon, a veteran funeral director and founder and executive director of Funeral Professionals Peer Support. Dixon is dedicated to addressing the mental health needs of professionals in the funeral service industry. Click here for the show notes.…

Danielle Burmeister, vice president of marketing for Homesteaders Life Company discusses the best ways to get and leverage earned media. Click here for more info and the transcript.

In this episode of Funeral Service Insider, Doak Marasco discusses the effect climate change has on cemetery landscapes. See full show notes here.Oleh Tony Russo

On this episode of Funeral Service Insider, Taelor Johnson of Interra Green Burial by Mueller Memorial talks about that firm’s unique approach to offering green options to their families. Johnson grew up in the funeral business and has seen how it has changed in the last 20 years. Listen to the show for discount a promo code to the Kates-Boylston F…

Barbara Kemmis, executive director of the Cremation Association of North America, joins host Tony Russo to discuss ways to navigate local opposition when opening a crematory. The Not-In-My-Back-Yard movement is often driven as much by ignorance and surprise as anything else. Working to assuage NIMBYs before they get all het up is easier than trying…

On this episode of Funeral Service Insider, host Tony Russo interviews Derek Maher - a fourth-generation funeral director, who grew up with death being a normal topic of conversation at the dinner table. Maher emphasizes the importance of having conversations about funeral arrangements well in advance, citing the lack of guidance often resulting in…

Tony Kumming, the new president of Pinnacle Funeral Service, joins Tony Russo to talk about his vision for growing the company and the shifting concerns surrounding the succession or sale of a funeral home. Kumming has been in the finance end of funeral service for 16 years. He started in 2007 with Keystone which was soon purchased by Service Corpo…

Samuel Perry, assistant lecturer of mortuary science at Southern Illinois University Carbondale, teaches green funeral practices to future funeral directors. Perry came to funeral service having started as a groundskeeper for his local funeral home in high school. It wasn’t until he started working as a funeral director, though, that he realized he…

Jennifer Wright-Berryman, associate professor of social work at the University of Cincinnati, was looking into death care in stigmatized circumstances when she turned her attention to how funeral homes interact with LBGTQ+ people. She found the industry lacking in her initial research into whether funeral home websites were LGBTQ+ friendly. FSI rep…

Tanya Scotece, program coordinator for the Funeral Service Education Program at Miami Dade College, discusses teaching adults and trends in mortuary education. While there are lots of things she thinks mortuary schools do well, she also recognizes there can be gaps. Scotece speaks at length about how she has made changes in her own program and how …

Death care is changing now more than it has in 100 years. Each episode features conversations with funeral directors, cemeterians and other death-care professionals working to navigate this traditional vocation as it transforms to continue meeting each family's needs. Funeral Service Insider: The Podcast is a Kates-Boylston production. Visit Kates-…

Bob Fells takes a look at the emerging non-transplant, for-profit, body part trade. He reviews how your funeral home needs to be aware of this topic and how you can protect your business.Oleh Funeral Service in Washington – Funeral Radio

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Bob Fells takes a look at the 2016 election and events from the past few decades that led us here.Oleh Funeral Service in Washington – Funeral Radio

Bob Fells tells a not-unlikely story that demonstrates the importance of developing critical thinking skills.Oleh Funeral Service in Washington – Funeral Radio

Bob Fells digs deeper into the recent FCA and CFA survey on prices.Oleh Funeral Service in Washington – Funeral Radio

In this episode Bob Fells talks about employee handbooks and the importance having one in place for your funeral home. He reviews disciplining an employee, privacy, harassment and social media and how you can increase your protection by having a clear employee handbook.Oleh Funeral Service in Washington – Funeral Radio

In this episode Bob Fells discusses how the public approval rating for Congress is only 9 percent, but the Congressional re-election rate is 97 percent. How is that? Fells looks at several well-known Congressional leaders and shows you some easy ways to check on how they really vote. You’ll be surprised at the things your favorite newspaper and new…

Bob Fells discusses how in more than 11 years big changes could take place in U. S. law around overtime pay. And how 4.6 million Americans will be affected by these new overtime pay changes.Oleh Funeral Service in Washington – Funeral Radio

Robert M. Fells discusses the law around disciplining employees for using social media as a bull horn. He gives examples of wrongful termination and how to navigate the new and changing legal landscape of social media in the workplace.Oleh Funeral Service in Washington – Funeral Radio

Robert M. Fells reviews the importance of being prepared for the worst. He talks about his presentation to the U. S. government and considerations that should be made as a funeral professional.Oleh Funeral Service in Washington – Funeral Radio