Podcast Press 1 For Nick terbaik (2024)

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Simplifying Customer Experiences, with David Avrin 34:35

3M ago34:35

34:35

Welcome to another episode of Press 1 For Nick! In today's episode, our special guest, David Avrin—renowned speaker, consultant, and author, talks about the complexities of crafting predictable customer journeys and the essential need for businesses to adapt to shifting customer preferences and conveniences. David shares personal anecdotes—like his…

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Effective Client Experience Strategies in Banking with Anton De Wet 27:48

6M ago27:48

27:48

Welcome to another episode of Press 1 For Nick! Today, we have an interesting conversation with the banking maestro himself, Anton de Wet, Chief Client Officer at Ned Bank Retail and Business Banking. With a career that dates back to 1986, Anton is no stranger to pioneering strategies that revolutionize customer experiences in banking. He unpacks t…

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Beyond the Buzz: Real Strategies for Thriving in Customer Experience with Chris Hood 43:00

8M ago43:00

43:00

Welcome to another episode of Press 1 For Nick! Today we have a treat for our listeners as we dive into the world of customer experience and strategy with Chris Hood, the mastermind business strategist and a recognized customer experience guru. In this episode, Chris shuns the allure of inflated titles, underlining the importance of achievements ov…

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Mastering Self-Worth Beyond Others' Opinions with Dr. Michael Gervais 42:42

11M ago42:42

42:42

Welcome back to another episode of "Press 1 For Nick"! In today's episode, we have the pleasure of having a special guest, Dr. Michael Gervais, Founder of Finding Mastery.Dr. Mike is a world-renowned psychologist and author of "The First Rule of Mastery," bringing two decades of experience working with the elite in sports and business. This episode…

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J.J. Peterson - Co-Author of the Book, Marketing Made Simple [Marketing] 43:50

11M ago43:50

43:50

J.J. Peterson - StoryBrand Chief of Teaching and Facilitation at StoryBrand and Co-Author of the Book, Marketing Made Simple [Marketing] ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: …

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Servant Leadership and Tribal Engagement with Garry Ridge [Servant Leadership] 26:51

11M ago26:51

26:51

Overview: In this episode, Garry Ridge discusses the importance of servant leadership and tribal engagement in achieving success. He talks about the attributes of tribalism, such as learning and teaching, belonging, values, and specialization, and how these can be applied in modern organizations. He also shares his thoughts on the role of a tribal …

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Strategies for Success at Ford Motor Company, with Geralyn Gaines 25:03

11M ago25:03

25:03

In today's episode, we have the pleasure of having a special guest, Geralyn Gaines, Guest Experience Immersion Manager at Ford Motor Company.Join us on this episode of the Press One podcast as we speak with Geraldine Gaines, the Guest Experience Immersion Manager at Ford Motor Company. Geraldine shares insights on enhancing the guest experience, th…

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Discovering Your Purpose: Living with Intention and Meaning, with Elizabeth Dixon 29:16

12M ago29:16

29:16

Episode Highlights: In today's episode, we have the pleasure of having a special guest, Elizabeth Dixon, President and CEO of Trilith Foundation.Join us as we dive into the importance of understanding and living out one's purpose in life, and how it can lead to personal and professional fulfillment.In this episode, you will also learn more about:• …

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Balancing Workload and Prioritizing Tasks: Insights from a Golf Industry Professional [Golf Experience] 31:41

1y ago31:41

31:41

Episode Highlights: In this episode, Michael Tingey will be sharing his insights and experiences in the golf industry. He began his journey in the golf industry while still in college. Working as a sales associate at Uinta Golf in Utah, he sold golf clubs while pursuing his degree. As he approached graduation, Michael had offers from various indust…

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Elevating Your Workforce: Unraveling the Employee Experience with Joey Coleman [Employee Experience] 37:39

1y ago37:39

37:39

Join us for a captivating discussion on employee experience, including 'The First 100 Days' framework, unique employee benefits, and mastering the art of balancing engagement and care. Tune in to unlock your organization's workforce potential! 🌟 🎬 Episode Highlights: Shift from Customer to Employee Experience: Join us as we explore why renowned cus…

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Mastering Video Content Creation: Tips and Strategies to Connect with Your Target Audience, with Alex Sheridan [Video Experience] 40:05

1y ago40:05

40:05

Episode Highlights: Alex Sheridan, Founder of Impaxs, a marketing company that helps B2B companies build world-class brands, and attract clients through video content. He is an expert in strategy training and coaching for small to medium-sized companies, as well as providing top-notch video editors for businesses. With a keen eye for identifying op…

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🍔 Crave-Worthy Burgers and Consistent Guest Experiences: The Secrets to Bobby's Burgers' Success. With Anne Pritz, CMO. [Guest Experience] 32:42

1y ago32:42

32:42

Anne Pritz, a former aspiring veterinarian, had her career aspirations change to focus on the food industry. Anne's career path has since been dedicated to working with various food brands, both domestically and internationally, with a focus on supporting franchisees in growing and establishing profitable businesses. She finds immense fulfillment i…

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The Power of Customer Experience: Insights from Kerry Bodine, Author and Global CX Expert [Customer Experience] 37:25

1y ago37:25

37:25

Kerry Bodine is the co-author of Outside In and a globally recognized customer experience expert. She founded Bodine & Co. in 2014 on the belief that unified and profitable customer experiences must be built from within — and that requires new ways of working and thinking. 0:41.206 People might know about you 2:45.090 - 5:17.354 Why CX must be buil…

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Unveiling Excellence with Horst Schulze: A Journey from The Ritz-Carlton to Personal Mastery [Hospitality] 46:23

1y ago46:23

46:23

In this episode, we delve into the remarkable life and wisdom of Horst Schulze, a true luminary in the hospitality industry and a founding member of The Ritz-Carlton Hotel Company. Horst Schulze's profound insights have not only shaped the luxury hospitality landscape but have also empowered individuals and organizations to strive for excellence in…

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Mastering the Sales Experience: Insights with Jason Cutter, CEO of Cutter Consulting Group [Sales] 38:08

1y ago38:08

38:08

Join us on this enlightening episode of Press 1 For Nick as we sit down with Jason Cutter, CEO of Cutter Consulting Group, a renowned expert in mindset and scalability. With an unconventional background in Marine Biology, Jason has not only defied expectations but also redefined success in sales and team building. Through his books, podcasts, and c…

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From Consultant to Chief Marketing Officer at Dave's Hot Chicken 23:15

1y ago23:15

23:15

Episode Highlights: Brad Haley, the Chief Marketing Officer at Dave's Hot Chicken shares his journey with Dave's Hot Chicken, from starting as a consultant to becoming the CMO. He discusses the challenges of maintaining the brand's unique identity and quality as it grows rapidly. Brad emphasizes the importance of authenticity and organic content in…

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Ron Kaufman - Author of the New York Times Bestseller "UPLIFTING SERVICE" [Service] 30:47

1y ago30:47

30:47

How to have Uplifting Service - Ron Kaufman, New York Times Bestselling Author "UPLIFTING SERVICE" [Service] ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/us…

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The Connection Between Mindset and Achievement in Business and Athletics, Jeff Dudan - CEO and Chairman of HomeFront Brands [Franchising] 55:28

1y ago55:28

55:28

Episode Highlights: Jeff Dudan is the CEO and Chairman of HomeFront Brands, a property service franchise platform that empowers entrepreneurs to create thriving franchised residential and commercial property service local businesses. A seasoned business builder and franchise executive, he has more than 30 years of experience building, operating and…

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Nurturing Success and Empathy in Business: A Conversation with Jane Grote Abell of Donatos Pizza [Heart] 36:19

1y ago36:19

36:19

In this episode, Nick Glimsdahl engages in an insightful discussion with Jane Grote Abell, Executive Chairwoman of Donatos Pizza. Jane shares lessons learned from her father, emphasizing integrity and customer focus as Donatos' cornerstones. Reflecting on her experience on Undercover Boss, Jane stresses the value of active listening and empathy in …

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Founding Principles and Exceptional Customer Experience at Christian Brothers Automotive [Customer Experience] 26:27

1y ago26:27

26:27

Episode Highlights: 1. The Unconventional Approach to Customer Service: Christian Brothers Automotive's journey started with a unique vision - to be more than just a repair shop. They've embraced the role of a guide, helping customers navigate their vehicle repair journey. By prioritizing transparency, trust, and informed decision-making, they've c…

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Unveiling the Power of StoryBrand: Conversation with J.J. Peterson, Co-Author of "Marketing Made Simple" 43:50

1y ago43:50

43:50

J.J. Peterson - StoryBrand Chief of Teaching and Facilitation at StoryBrand and Co-Author of the Book, Marketing Made Simple [Marketing] ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: …

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Mastering Customer Engagement: Insights from Marriott's Transformation Strategist, Ricardo Parodi [Customer Engagement] 18:24

1y ago18:24

18:24

Step into the dynamic world of hospitality where crafting unforgettable customer experiences is a finely tuned art, demanding precision, innovation, and a keen understanding of evolving trends. Meet Ricardo, a seasoned luminary at Marriott International, whose expertise shines through as he redefines customer engagement and elevates brand experienc…

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Mastering the Path to 1,000,000 Daily Cookies: Insights from Jason McGowan, CEO & Founder of Crumbl Cookies [Enhancing Customer Experience] 37:52

1y ago37:52

37:52

Embarking on the Journey to 1,000,000 Daily Cookies: Insights from Jason McGowan, CEO & Founder of Crumbl Cookies [Enhancing Customer Experience] Meet Jason McGowan, the visionary co-founder and esteemed CEO of Crumbl Cookies. For those not yet familiar, Crumbl Cookies stands as America's unparalleled gourmet cookie powerhouse, experiencing an expo…

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The Power of Deep Listening 👂: Transforming Leaders and Organizations, Oscar Trimboli [Listening] 54:20

1y ago54:20

54:20

In this episode, Oscar Trimboli shared his transformative journey through deep listening and how it impacts leaders and organizations. A pivotal wake-up call during a budget meeting made him realize he wasn't truly listening. This led him on a quest to uncover the profound impact of deep listening, which reveals the unspoken 86% of communication an…

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⚡ The JOLT Effect: How High Performers Master Indecision by Matt Dixon [Sales] 42:16

1+ y ago42:16

42:16

In "The JOLT Effect," sales expert Matt Dixon explores the art of overcoming indecision in the buying journey. He introduces the JOLT method, a powerful framework that empowers salespeople to guide customers toward making confident decisions. Let's delve into some key insights from the book: Understanding the Customer's Buying Journey: Did you know…

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🔑 Mastering Emotional and Unconscious Clue-Based Experience Design with Lou Carbone 🔓 [Customer Driven] 35:41

1+ y ago35:41

35:41

In this episode, we delve into the fascinating world of experience management and design with the renowned pioneer, keynote speaker, and expert, Lou Carbone. Join us as we unlock the power of emotional and unconscious clue-based experience design and learn how businesses can create profound connections with their customers. Key Points Discussed: Th…

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From Homeless to Vice President: The Remarkable Journey of Sean Ilenry at Dutchie [Self-Made Success] 32:54

1+ y ago32:54

32:54

In this inspiring episode, we sit down with Sean Ilenry, Vice President of Support at Dutchie, and delve into his incredible journey from homelessness at 19 to becoming a successful executive at 29. As a true self-made success story, Sean shares valuable insights and wisdom on career happiness, maximizing potential, and the profound role of custome…

1
The Big Chicken Journey: Exciting Growth and Memorable Experiences with Josh Halpern [Experiences] 30:50

1+ y ago30:50

30:50

In this podcast, we explore Josh Halpern's journey as the CEO of Shaquille O'Neal's restaurant franchise, Big Chicken, and his passion for creating unforgettable experiences in the hospitality industry. Key Points: Partnership and Collaboration: Josh's collaboration with Big Chicken stemmed from a previous partnership with Shaquille's restaurant gr…

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The Five Laws of Stratospheric Success - Bob Burg [Giving] 39:18

1+ y ago39:18

39:18

Bob talks about: · Your true worth is determined by how much you give in value than you take in payment · The Five Laws of Stratospheric Success · And the importance of communicating with tact and empathy ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouTube Find me on Twitter Find me on LinkedIn LISTENER SUPPO…

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Embracing Fulfillment in the Future of Work: Insights from Jenn Lim, Chief Happiness Officer [Happiness] 26:07

1+ y ago26:07

26:07

Embracing Fulfillment in the Future of Work: Insights from Jenn Lim, Chief Happiness Officer [Happiness] In this podcast episode, Jenn Lim, Chief Happiness Officer at Delivering Happiness, shares valuable insights on the future of work and the pursuit of fulfillment in the post-COVID world. She emphasizes the need to go beyond superficial happiness…

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Heart-Centered Leadership: Unleashing Your Potential with Claude Silver, Chief Heart Officer at VaynerMedia [Culture] 31:52

1+ y ago31:52

31:52

What is one thing people might not know about you? Tell me about your Nana... 😊 Tell my listeners about Vayner Media. What does it mean to Lead from the Heart? What is the most important trait to look for when hiring? What does it mean to have Emotional Optimism? Tell me about this Honey Empire you have built at Vayner Media. Why do you focus on pe…

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Driving Innovation in the City of Las Vegas - Michael Lee Sherwood, Chief Innovation Officer [Innovation] 20:07

1+ y ago20:07

20:07

Introduction: In this episode, we have the privilege of speaking with Michael Lee Sherwood, an influential figure in driving technological innovation within the City of Las Vegas. As the former Chief Information Officer (CIO) of the city, Michael shares valuable insights and case studies highlighting the impact of technological implementations in e…

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Unleashing the Power of Hospitality: Insights from Chris Olexa, CEO/Founder at Aspire2B Hospitality Group [Hospitality] 37:02

1+ y ago37:02

37:02

Introduction: In this episode, we have the pleasure of speaking with Chris Olexa, the CEO/Founder of Aspire2B Hospitality Group. Chris is an esteemed figure in the hospitality industry, and in this conversation, he shares his valuable insights and experiences that have shaped his journey towards being hospitality-driven. Join us as we explore the i…

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Data Doesn't Help, BUT Storytelling Does - David Hutchens, Author, CEO at The Storytelling Leader [Storytelling] 40:53

1+ y ago40:53

40:53

David Hutchens, Author, CEO at The Storytelling Leader [Storytelling] How did you get into storytelling? How does storytelling help ideas move through the organization? Why do people get fearful of storytelling? How does Storytelling create an emotional connection? What are the stories we should bring to the CX and EX? Outlearning the wolves What b…

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Unlocking the Power of Difficult Conversations: Finding Confidence in Conflict with Kwame Christian - Founder and Managing Director for the American Negotiation Institute [Conflict] 29:25

1+ y ago29:25

29:25

In this episode, we dive into Kwame Christian's insightful book, "Finding Confidence in Conflict," as he shares valuable insights on various aspects of navigating difficult conversations. Kwame discusses the following key points: Compassionate curiosity: Kwame explores the concept of compassionate curiosity and its significance in engaging with oth…

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Unleashing the Power of Employee Experience: Insights from Joey Coleman [Employee Experience] 37:38

1+ y ago37:38

37:38

In this episode, we dive deep into the world of employee experience with renowned customer experience expert, Joey. We explore why Joey shifted his focus from customer experience to employee experience in his book and how his perspective on customer experience has evolved through this lens. Joey provides an overview of the eight phases of the emplo…

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The Power of Listening: Unveiling the Impact of Frontline Leaders with Jason Lippert, CEO at LCI Industries [Listening] 36:28

1+ y ago36:28

36:28

Jason Lippert, the CEO at LCI Industries, a company where he has held various roles for the past 28 years, starting as a management trainee. Lippert's leadership combines strategic manufacturing capabilities with a winning team culture, enabling LCI Industries to deliver unparalleled customer service, award-winning innovation, and premium products …

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Shaping the Future of Customer Service: A Conversation with Becky Ploeger, Head of Hilton Reservations and Customer Care [Contact Center] 20:49

1+ y ago20:49

20:49

Becky Ploeger, Hilton as the Head of Hilton Reservations and Customer Care Key Takeaways: Becky Ploeger's career took an unexpected turn, leading her to the contact center industry, which became her true passion. Agility, technology, people skills, and analytics are crucial in the contact center industry. Listening to customers and embracing proact…

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Mastering the Customer Journey: Strategies for Leveraging CEC Channels, Analytics, and Technology with Kacey Tolua, Senior Director of CEC Technology, Channels, and Self-Service at Marriott International ... 25:20

1+ y ago25:20

25:20

Key Takeaways: Effectively leveraging CEC channels is essential for creating a powerful omnichannel strategy and enhancing the entire customer journey. Analytics plays a crucial role in driving decision-making and optimizing customer experience initiatives. Understanding customer intent is vital for prioritizing the customer experience and aligning…

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The Key to Scaling Success: Balancing People, Processes, and Tools - Lydia Clayton, AVP Contact Center Operations of Cox Automotive [Contact Center] 32:56

1+ y ago32:56

32:56

The Key to Scaling Success: Balancing People, Processes, and Tools - Lydia Clayton, AVP Contact Center Operations of Cox Automotive Key Takeaways: Establishing a strong foundation is crucial for scaling success. Identify core capabilities, processes, and tools that support your organization's growth goals. Striking the right balance between people,…

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Tony Amante Schepers - Director of Operations and Customer Experience Success at Curbside Kitchen. [Customer Experience] 34:31

1+ y ago34:31

34:31

Tony Amante Schepers is the Director of Operations and Customer Experience Success at Curbside Kitchen. Success in customer experience is defined by creating meaningful and memorable interactions that exceed customer expectations, build trust, and leave a lasting positive impression. When facing challenges in a CX leadership role, it's important to…

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Mastering the Art of Tactful and Strategic Focus in Customer Service with Christine McHugh a renowned Org Effectiveness Consultant, Coach, Board Member, and Published Author [Customer Service] 32:09

1+ y ago32:09

32:09

Christine McHugh is an executive coach, consultant, and former Fortune 200 leader with hands-on experience, including 27 years at Starbucks. As a coach, Christine partners with leaders looking to scale their organizations, bringing a wealth of experience in strategic planning, operations, and culture development. She is president of the board for t…

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Unleashing Customer Experience: Insights from Wayfair's GM on Analytics, Actionable Insights, and Customer Happiness [Customer Experience] 23:09

1+ y ago23:09

23:09

In this engaging podcast episode, join host Nick Glimsdahl as he sits down with Shantanu Das, the GM and Head of Global Frontline Customer Experience at Wayfair. Discover the secrets behind Wayfair's remarkable journey in delivering exceptional customer experiences and unlocking the true power of customer satisfaction. Customer Contact Week is the …

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Unleashing the Potential of E-Learning: Expert Insights with Marc Havercroft, President at Go1 [E-Learning] 34:28

1+ y ago34:28

34:28

How to Solve Problems with E-Learning - Marc Havercroft, President at Go1 [E-Learning] Their purpose (and passion) is to rekindle people’s love for learning, reigniting their childlike insatiability for new knowledge and experiences. They make learning simple, accessible, convenient, and comprehensive. Our platform consolidates all the types, topic…

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Unlocking the Power of Wonder Drug: Dr. Stephen Trzeciak Reveals the Secrets to Living Longer, Boosting Energy, and Finding Happiness through Compassion and Service [Compassion] 26:51

1+ y ago26:51

26:51

Stephen Trzeciak. He is a physician-scientist, Chief of Medicine at Cooper University Health Care, and Professor and Chair of Medicine at Cooper Medical School of Rowan University in Camden, New Jersey. Dr. Stephen Trzeciak is a specialist in intensive care medicine and a clinical researcher with more than 120 publications in the scientific literat…

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Why Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity] 39:27

1+ y ago39:27

39:27

Why Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity] She is a passionate customer-centricity advisor, author, and keynote speaker. She has been inspiring leaders and C-level executives of world-class organizations on embracing customer-centricity as the key to unlocking the future of business. Driven b…

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Revolutionizing Healthcare: The Power of Compassion and Patient Experience with Jennifer Carron, Patient Experience Officer at BJC Healthcare [Patient Experience] 31:53

1+ y ago31:53

31:53

Jennifer Karen is the Patient Experience Officer at BJC Healthcare and an industry leader in HealthCare experience strategy. Jennifer is an active member and advisor to national and international organizations and Boards. She is a fire starter inspiring a culture of service excellence, hospitality, ownership, and results across the globe. What does…

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Tom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer Experience Professionals [Education] 26:25

1+ y ago26:25

26:25

Tom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer Experience Professionals [Education] CXM@MSU: Conferences, Companies, Action Teams, Roundtables, Mentorship What is the role of the collaborative? What does the Master's Degree entail? What is the goal for enrollment? Who do you be…