Hilltop Hoops Podcast: For SMU Men's Basketball Fans podcast

Hilltop Hoops Podcast: for SMU Men's Basketball Fans

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Menambahkan nine tahun yang lalu

Konten disediakan oleh Hilltop Hoops Podcast and Brent Turman. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Hilltop Hoops Podcast and Brent Turman atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Business Transformation Pitch with The CX Goalkeeper

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#251: Fans favorite: Mastering the Art of Customer Experience: Insights from the CEO of the CXPA 29:41

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29:41

Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and aligning internal operations to consistently deliver value across all touchpoints. He also stresses the need for cross-functional collaboration and leadership that models CX priorities. When hiring, Melia looks for individuals who demonstrate storytelling ability, problem-solving, and ownership—key traits for driving cultural transformation. His approach reinforces the idea that sustainable CX excellence requires intentional system design, emotionally intelligent talent, and unified leadership around customer-centric goals. About Greg Melia At the helm of CXPA, my focus revolves around championing the global customer experience profession through strategic communications and community building, honed over five transformative years in leadership. Our organization thrives on CX certification, publications, and community that empower customer experience professionals to excel. Resources Customer Experience Professional Association: https://www.cxpa.org/home https://www.cxpa.org/home Please, hit the follow button: Apple Podcast: http://cxgoalkeeper.com/apple Spotify: http://cxgoalkeeper.com/spotify We’d love to hear your thoughts — leave a comment and share your feedback! Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ About Gregorio Uglioni: Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions Listen to more podcasts on The Agile Brand network here: https://agilebrandguide.com/the-agile-brand-podcasts/…

Hilltop Hoops Podcast: for SMU Men's Basketball Fans

Beranda serial•Feed

Love SMU Men's Basketball? You came to the right place! Brent Turman and Kyle Snyder analyze the games, give a preview of what's to come, and bring you insight from guests. Tune in and Pony Up!

8 episode

#Sports #Brent Turman #Hilltop Hoops

Hilltop Hoops Podcast: for SMU Men's Basketball Fans

updated 5 tahun yang lalu

Beranda serial•Feed

Love SMU Men's Basketball? You came to the right place! Brent Turman and Kyle Snyder analyze the games, give a preview of what's to come, and bring you insight from guests. Tune in and Pony Up!

8 episode

#Sports #Brent Turman #Hilltop Hoops

Semua episode

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S5E04: My Name is Luka (aka visual poem from overseas) 6:47

5 years yang lalu6:47

6:47

Brent and Elliot give you an MST3K-esque play-by-play of the "My Name is Luka" music video (https://www.youtube.com/watch?v=0v9EIaN4Nzo).

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S5E03: The Chicken Wing Will Get You 29:47

6 years yang lalu29:47

29:47

The guys re-cap the last several games, Kyle tries to be optimistic, and Brent rants about Janky things.

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S5E02: Sunshine and Lollipops? 18:36

6 years yang lalu18:36

18:36

SMU beat some cupcakes in OOC play, but what does the Georgetown loss say about this season?

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S5E01: Season Five 27:50

6 years yang lalu27:50

27:50

The 2019-20 season is off to a nice start! Brent and Kyle re-cap the first five games and talk about the SMU debuts for Tyson Jolly and Kendric Davis.

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S4E10: The Carter (aka The Drake Show) 13:16

6 years yang lalu13:16

13:16

Elliot and Brent cover "The Carter Effect," a journey told by the rap game's softest emcee. Learn about how Vince Carter changed the game for not only the Toronto Raptors, but the future of basketball in Canada.

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S4E09: Six Months Later... 31:35

6 years yang lalu31:35

31:35

We're back! Kyle and Brent re-cap the SMU Basketball developments from the last several months.

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S4E08: "Thunderstruck" (aka Kevin Durant is a terrible actor) 18:33

6 years yang lalu18:33

18:33

In our break from conference play, we learn what happens when Kevin Durant hits a slump worse than the 2018-2019 SMU Mustangs. Brent and Elliot give a way-too-detailed review of Kevin Durant's acting debut in the 2012 basketball comedy, "Thunderstruck. "

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S4E07: Excuses 31:35

6 years yang lalu31:35

31:35

Well, that was a ROUGH 7-game stretch. Time to vent, talk about the state of the team, and talk about what gets our goat.

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