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Konten disediakan oleh Roy H. Williams. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Roy H. Williams atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
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Tinfoil Swans


1 Tristen Epps and the Scrambled Egg Revelation 56:04
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Growing up in a military family, Tristen Epps moved around a lot. But no matter where he was living, Friday nights were sacred. He got to dress up, go to a restaurant, not order from a kids menu, and feel like he was getting to know the place he was living — for now. At home, when his mom taught him to scramble an egg, he was mesmerized by the alchemy; one simple ingredient could transform into so many things. It's that wonder and curiosity that transformed him into the leader, visionary, and Top Chef winner he is today. He joined Tinfoil Swans at the Food & Wine Classic in Aspen to talk about his mission to “un-colonize colonized food,” the freedom he feels cooking in Air Jordans, why it's important to him to celebrate oxtails with Michelin-level finesse, and his belief that cooking has power to correct history. Sponsor: Old Fitzgerald® Kentucky Straight Bourbon Whiskey. Bardstown, KY. 50% Alc./Vol. Think Wisely. Drink Wisely. Learn more about your ad choices. Visit podcastchoices.com/adchoices…
Wizard of Ads Monday Morning Memo
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Konten disediakan oleh Roy H. Williams. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Roy H. Williams atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Thousands of people are starting their workweeks with smiles of invigoration as they log on to their computers to find their Monday Morning Memo just waiting to be devoured. Straight from the middle-of-the-night keystrokes of Roy H. Williams, the MMMemo is an insightful and provocative series of well-crafted thoughts about the life of business and the business of life.
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1114 episode
Tandai semua (belum/sudah) diputar ...
Manage series 1171757
Konten disediakan oleh Roy H. Williams. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Roy H. Williams atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Thousands of people are starting their workweeks with smiles of invigoration as they log on to their computers to find their Monday Morning Memo just waiting to be devoured. Straight from the middle-of-the-night keystrokes of Roy H. Williams, the MMMemo is an insightful and provocative series of well-crafted thoughts about the life of business and the business of life.
…
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1 Outliers are Interesting, but They Rarely Matter 8:23
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A troubling statement makes us want to think of exceptions to it that would prove that statement to be wrong. “Outliers are interesting, but they rarely matter,” is a troubling statement, and you may already be thinking of exceptions to it. But it remains true nonetheless. This second statement is also true. “If there were no outliers, there would be no new inventions, no innovations, no progress. We would be trapped forever in the status quo.” These seemingly contradictory statements can both be true because there are two kinds of outliers. Leonardo da Vinci made marvelous art and filled fabulous sketchbooks with his insightful ideas, but he didn’t really change anything. He was just an interesting outlier whose mind was ahead of his time. Rare is the outlier who throws a pebble into the ocean of time and shifts the world off its axis. Electricity is harnessed. Computers are invented. Someone connects them and now everyone knows everything all the time. “What distinguishes the past from the present is not biology, nor psychology, but rather technology. If the world has changed, it is because we have changed the world.” – Ezra Klein & Derek Thompson in their new book, Abundance Technology changes the world, but persuasion changes hearts and minds. I am an ad writer. When I was in my 20s, I was told, “People never change their mind. If you give a person the same information they were given in the past, they will make the same decision they made in the past. When a person appears to have ‘changed their mind,’ what they have really done is made a new decision based on new information.*” Ten years later I realized that those people were trying to use logic to create “persuasion technology.” Their mistake was assuming that people make their decisions logically. But people do not trust new information when it disagrees with their belief system. New information may allow you to win the argument, but it rarely wins the heart. And a person convinced against their will, remains unconvinced, still. Wash away the opinions, bravado, and fluff, and you will find that most people are NOT seeking new information. They are seeking identity reinforcement. Bertrand Russell was a mathematician and a logician. He was awarded the Nobel Prize in Literature eight years before I was born. He said, “If a man is offered a fact which goes against his instincts, he will scrutinize it closely, and unless the evidence is overwhelming, he will refuse to believe it. If, on the other hand, he is offered something which affords a reason for acting in accordance with his instincts, he will accept it even on the slenderest evidence.” When your goal is persuasion, don’t begin with new information. Begin by agreeing with what they already believe. Meet them where they are. Only then can you hope to lead them to where you want them to go. Abraham Lincoln knew that persuasion is easier when you begin at a point of mutual agreement. “If you would win a man to your cause, first convince him that you are his sincere friend. Therein is a drop of honey that catches his heart, which, say what you will, is the greatest high-road to his reason, and which, when once gained, you will find but little trouble in convincing his judgment of the justice of your cause.” – Abraham Lincoln Lincoln knew that if you win the heart, the mind will follow. The mind will always create logic to justify what the heart has already decided. Abraham Lincoln understood relational marketing, which is the art of changing the beliefs of a person by shifting their perspective a little, rather than by introducing new facts. Do you want to persuade? Find an existing belief that you can agree with. Agreeing with your customer’s belief is far more effective than trying to convince them to accept new information that contradicts what they feel is true. When you ask a person to accept new information that will destroy their belief, you are asking them to admit they have been a fool. Relational ad writers learn to ignore the contrarians who say, “No one will be persuaded by your ad.” When these outliers say “no one,” what they really mean is, “Me and my friend.” Outliers never speak for the majority. This is why they are called “outliers.” “Outliers are interesting, but they rarely matter,” is the perspective of every relational ad writer. Most ads are not written to persuade; they are written not to offend. But those watered-down ads don’t have enough horsepower to pull a fat kid off the toilet! A persuasive ad will turn that kid into an astronaut. Persuasive ads move people, but not everyone will be moved in the direction that you want them to go. Don’t let this bother you. Outliers don’t matter, because you don’t need to win the hearts of everyone. You only need to win the hearts of the majority. Roy H. Williams * Those people from my 20’s would have spoken the truth if they had said, “People never change their mind. If a person maintains the same perspective they had in the past, they will make the same decision they made in the past. When a person appears to have ‘changed their mind,’ they are usually just looking at the old information from a new perspective.” Don’t try to change the information. Just illuminate that old information from a new angle. Speak to the heart, not the mind. Ken Banta believes there are times for “short-term thinking” and right now is one of those times. In this week’s conversation with roving reporter Rotbart, Ken explains why it is a mistake to create a corporate plan that projects three, five, or ten years into the future. Ken Banta believes that leaders should focus on the immediate horizon. Technology and world events are evolving at breakneck speed, so forecasting the future is like trying to predict the location the next lightning strike. Take a listen to this week’s episode at MondayMorningRadio.com and see if you agree.…
Clarity and Brevity are the highest creativity. But “clear and brief” does not mean simple and predictable. One the most talented writers of advertising in the world would be surprised to hear me call him that. Jonathan Edward Durham is a novelist. He recently posted this random thought. “‘Why am I so sad today?’ I ask myself after staring at my little handheld sadness machine and clicking all the sad little things that will definitely make me sad.” You may not agree with Durham’s statement, but you will agree it was artfully crafted. What Durham gave us was clarity and brevity without predictability. This is the mark of a great ad writer. “Why am I so sad today?” immediately gets our attention. We are compelled to keep reading. We are surprised that he owns “a little handheld sadness machine.” But our cleverness allows us to translate it as “iPhone” and we receive a tiny spasm of delight. You have never heard of “a little handheld sadness machine” but you knew exactly what it was. His 30-word sentence demonstrated clarity, brevity, and creativity, but none of what Jonathan Edward Durham wrote was simple or predictable. Durham’s ability to bring us – his readers, his listeners, his customers – into active participation in a one-way conversation is pure genius. Jonathan Edward Durham causes us to become engaged with what he is saying. You can do it, too. “Time + Place + Character + Emotion.” That’s it. That’s how Stephen Semple turns a weak story into a powerful one in his famous TED-X talk. Here’s how Jonathan Edward Durham uses Time + Place + Character + Emotion to tell us a story in less than 30 seconds. “About two years ago, we moved across the country. It was a big, stressful move, and anxieties were high all around, and it had only been about six months since we rescued Jack, so he was really just beginning to adjust to having a forever home. Needless to say, Jack didn’t understand why a bunch of strangers were taking all of our things, and he was having a very, very ruff time with the whole process.” “We want Jack to live forever. That’s why we feed him The Wizard’s Magic dog food.” Jonathan Edward Durham’s wonderful story became an excellent ad with my addition of just 16 words. “We want Jack to live forever. That’s why we feed him The Wizard’s Magic dog food.” You already know how to write the 16 words. Now you need to learn how to tell a wonderful story in 76 words like Durham did. Time + Place + Character + Emotion. Give it a try. Roy H. Williams PS – Most people use too many words to make too small a point. The average writer wraps lots of words around a small idea. Inflated sentences are fluffy and empty like a hot air balloon. Good writers deliver a big idea quickly. Tight sentences hit hard. – Indy Beagle “Facts tell. Stories sell.” – Tom Schreiter Who do you call when you need your people to cooperate, innovate, and create? Meta, Google, Salesforce, and other big companies call a woman who has a golden reputation for legendary results. Her methods are unorthodox, unconventional, and irresistible. And her credentials are unique: she is an improv entertainer who trained to be a dancer at Juilliard. Her name is Melissa Dinwiddie and she can play the ukulele. Roving reporter Rotbart heard about this woman, sought her out, and convinced her to sit for an interview. Now take a deep breath, calm your mind, and go to MondayMorningRadio.com…
January 18, 1604: King James, a Protestant, announces that he will commission an English translation of the Bible. January 16, 1605: Miguel de Cervantes’ Don Quixote is published in Spain. It is considered to be the first modern novel. Every sophisticated storytelling device used by the best writers today made its initial debut in Don Quixote. February 28, 1605: A 41-year-old Italian named Galileo publishes an astronomical text written as an imagined conversation. A pair of Paduan peasants talk about Kepler’s Supernova. One says, “A very bright star shines at night like an owl’s eye.” And the other replies, “And it can still be seen in the morning when it is time to prune the grapevines!” The observations of the peasants clearly disprove the widely held belief that the earth is the center of the universe. The authorities take note. Uh-oh for Galileo. November 1, 1605: Shakespeare’s Othello is first performed for King James in the banqueting hall at Whitehall Palace in London. Meanwhile, a group of English Roman Catholics stack 36 barrels of gunpowder under the floor of the Palace of Westminster. Their plan is to blow up the king, his family, and the entire legislature on November 5, 1605. The Gunpowder Plot is discovered by a night watchman just a few hours before Guy Fawkes was to have lit the fuse. Shakespeare immediately begins writing a new play. In it, a ruler gives enormous power to those who flatter him, but his insanity goes unnoticed by society. “King Lear” is regularly cited as one of the greatest works of literature ever written. May 13, 1607: One hundred and four English men and boys arrive in North America to start a settlement in what is now Virginia. They name it “Jamestown” after King James. The American Experiment has begun. Don Quixote, Galileo, Shakespeare, the crisis of King James, and the founding of Jamestown in the New World… All of this happens within a span of just 28 months. Flash forward… May 2, 1611: The English Bible that will be known as the King James Version is published. April 23, 1616: Shakespeare and Cervantes – the great voices of England and Spain – die just a few hours apart. (Galileo continues until 1642.) July 4, 1776: The 13 colonies of the American Experiment light a fuse of their own and the Revolutionary War engulfs the Atlantic coast. November 19, 1863: Abraham Lincoln looks out over a field of 6,000 acres. He says, “Four score and seven years ago our fathers brought forth on this continent a new nation, conceived in liberty, and dedicated to the proposition that all men are created equal. Now we are engaged in a great civil war, testing whether that nation, or any nation so conceived and so dedicated, can long endure.” Lincoln ends his speech one minute later. His hope is that “government of the people, by the people, for the people, shall not perish from the earth.” Lincoln’s fear is that “the people” will not remain firmly united enough to resist the takeover of a tyrant. We know this because he opens his speech by referring to our 1776 Declaration which rejected crazy King George. America had escaped George’s heavy-handed leadership just –”four score and seven”– 87 years earlier. Five-and-a-half generations after Lincoln’s assassination, the American Experiment continues. Roy H. Williams Mitch Weisburgh can help you train your brain to 1. recognize impulsive reactions 2. set them aside, and 3. respond far more effectively. Find out how, right now, at MondayMorningRadio.com…
I was whining to Clay Cary about the interest rate the bank was going to charge me to fund a real estate investment. I felt the percentage was way too high. Clay asked, “Is the deal you’re about to make a good deal? How much money will you make from it?” I answered his question conservatively. He said, “Now let’s calculate the total amount of interest that you will pay on the loan that makes this deal possible.” We calculated the dollar amounts. I was going to make hundreds of times more money on the real estate than I was going to pay in interest on the loan. Clay said, “As a rule of thumb, if the interest rate you are paying determines whether or not the deal you are making is good or bad, you are definitely making a bad deal. Don’t judge according to percentages. Judge according to dollars.” Here’s a thought. Why do banks never get angry about the huge profits that YOU make on deals using THEIR money? I have never heard a bank say, “We supplied the money, but you are keeping most of the profits. That’s not fair. You should give us more money than we originally agreed upon.” Banks never say that because banks always remember that YOU found the deal and decided to let THEM make some money on it with you. Here’s another example of how percentages can be misleading. Woody Justice had been in business for 6 years when I met him in 1987. His business was circling the drain. Woody’s biggest year had a top line of $350,000. His goal was to someday sell $1,000,000 worth of jewelry in a single year. That would put Woody in the top 10% of jewelers nationwide. I began working with Woody and we grew more than 100% a year for two years in a row. We blew past the $1,000,000 mark in the second year. About a dozen years later, Woody was grumpy. He said, “We used to grow by big percentages. But last year we only grew by ten percent. You need to get your shit together.” “Woody, how many dollars did our top line grow last year?” “We grew by a million dollars,” he said. “Woody, when we first began working together, a million-dollar jump from $350,000 to $1,350,000 would have been a 286% increase. We would have nearly quadrupled your best year ever and you would have wet your pants. Evaluate yourself by dollar growth, not percentage growth. Percentages will lead you to believe that you are doing better, or worse, than you really are.” Woody made a face but didn’t say anything, so I continued. “And by the way, we’re running out of people in this Dairy Queen town. If you want to grow by big percentages again, we’re going to need to open another store somewhere else.” I could say those things to him because we were close friends. Woody died unexpectedly 14 years ago but I still have his number on my cell phone. I tell myself that if I press that number, Woody will hear his phone ring. As long as I don’t delete that number from my phone, Woody Justice will never be gone. Roy H. Williams PS – “A Dairy Queen town” is Oklahoma slang for a place that is too small to have a McDonald’s. – Indy Beagle “Do it before you die.” Those five words sum up Carl Barney’s advice to wealthy individuals who want to experience a deeper level of satisfaction. “He who gives while he lives knows where it goes.” Barney believes in “pre-questing” meaningful gifts to individuals and institutions while you can still witness the impact of your generosity. Just this month, for example, Warren Buffett announced plans to donate another $6 billion to charity, bringing his total charitable giving to about $60 billion. (And most people would agree that Buffet is happier and more contented than the average billionaire.) Generosity brings happiness to every giver, no matter their financial condition. Get energized as Carl Barney shares his blueprint for happiness with roving reporter Rotbart and his deputy rover, Maxwell, at MondayMorningRadio.com…
Pain is a signal that something is wrong. Pain whispers, shouts, and screams, “Pay attention. Be careful. Something is wrong.” Jean Marzollo wrote a children’s poem in 1948 that romanticized Christopher Columbus. It inspired a generation of children during the Captain Kangaroo years. Her proud poem begins, “In fourteen hundred ninety-two Columbus sailed the ocean blue” Bill Bryson wrote an insightful summary of that famous voyage on page 205 of his book, “At Home.” “Columbus’s real achievement was managing to cross the ocean successfully in both directions. Though an accomplished enough mariner, he was not terribly good at a great deal else, especially geography, the skill that would seem most vital in an explorer. It would be hard to name any figure in history who has achieved more lasting fame with less competence. He spent large parts of eight years bouncing around Caribbean islands and coastal South America convinced that he was in the heart of the Orient and that Japan and China were at the edge of every sunset. He never worked out that Cuba is an island and never once set foot on, or even suspected the existence of, the landmass to the north that everyone thinks he discovered: the United States.” We learn the meaning of pain as children, but we train ourselves to ignore it as adults. Why do we do that? I’m talking to you about the pain of your Google spend. Is there a chance that you should pay attention – and be careful – because something is wrong? Twenty years ago, Google inspired and electrified American business owners with their promise of “holding ad budgets accountable” by making advertising results, “identifiable, measurable, and scalable.” Business owners romanticized Google by shouting, “Hooray! Advertising will now become just another mathematical equation! Hooray! Hooray! To double my customer count, all I will have to do is double my ad budget!” I watched a friend of mine raise his monthly Google budget from $20,000/mo. to $70,000/mo because he was convinced that he would get three-and-a-half times as many leads. When it didn’t work, I asked him to look closely at how many clicks he had purchased and compare that number to the total population of his trade area. Have you done that math? I watched another friend of mine elevate her Google budget until she was spending $90,000 a month. Her business was no longer profitable. I asked her to look at how many clicks she had purchased and compare that number to the total population of her trade area. Have you done that math? Have you ever raised your Google budget and had Google say to you, “We’re sorry, but it is not possible to spend that much money on your LSA. There simply aren’t enough people each day who are searching for what you sell.” Do the math. The past two decades have been the Captain Kangaroo years for millions of business owners. Bill Bryson wrote that Columbus was, “convinced that he was in the heart of the Orient and that Japan and China were at the edge of every sunset.” How many years have you been believing that your big payday from Google was at the edge of every sunset? Have you been saying, “All we need to do is tweak our plan a little. As soon as we figure out the Google algorithm, we’re going to be rich.” A business owner from a major American city recently spent a day with me. He had been spending $100,000 on Google ads each month for the past few years because he was convinced that he could not afford mass media in his city. His budget could easily have made his name a household word by using television or radio. I know the town well. I have had clients there for many years. His budget would reach more than 2 million people in his city who spend enough time listening to broadcast radio each week that each 0ne of those 2 million people would hear the ad 3 times each week for 52 weeks for a total of 156 repetitions per year. Do you sell a big-ticket item that has a long purchase cycle? You cannot win that game unless your name is the one that people think of first – and feel the best about – when they finally need what you sell. That is when the customer will type your name into Google. It is a cheap click with a high conversion rate because they have already chosen you. It takes time and patience, but it always works. Roy H. Williams Ruth Milligan is the public speaking trainer who was the driving force behind TEDxColumbus where she spent a decade observing good and bad presenters. Today she is helping people improve their presentation skills before large auditorium audiences, intimate groups of employees, and most importantly, customers. Ruth doesn’t tell people what they should talk about. She says that to produce the desired results, what you say is often less important than how you say it. Listen and learn as she explains it all to roving reporter Rotbart at MondayMorningRadio.com.…
You want to succeed. But will you recognize success when it happens? What will be its indicators? How will you measure it? Most importantly, how long are you willing to pursue it? You probably overestimate what you can accomplish in a year, and underestimate what you can accomplish in ten years. How many years have you been pursuing your dream? Experience is the name you are allowed give to your mistakes, but only if you have learned from them. Some people have ten years of experience. Most people have one year of experience ten times. Ninety-nine percent of business owners* will continue to defend their marketing beliefs and management practices even when those beliefs and practices continue to underperform year after year. These business owners underperform because traditional wisdom often feels like common sense. The problem with traditional wisdom is that it is usually more tradition than wisdom. Here’s how that happens: Your goal is lead generation. You create an ad that mixes urgency – a limited-time offer – with a strong value proposition. The features-and-benefits of your limited-time-offer dramatically outweigh the price. Your plan is to upsell the customer after they allow you into their home. This is called “transactional advertising” because you are advertising a transaction. Here’s the problem: Transactional ads don’t differentiate you. In fact, they blur you into your category, making you indistinguishable from your competitors. This is Today’s Traditional Wisdom: STEP 1: Give Google most of your profits and keep your fingers crossed. Keep a sharp eye on your cost-per-lead, your conversion rate, and your gross profit per sale. STEP 2: Keep doing this, week after week, month after month. STEP 3: Once a year, calculate how much your cost-per-sale has increased. STEP 4: Contact the people in your peer group to see if their experience has been the same as yours. STEP 5: Yes. Their experience has been the same as yours. STEP 6: Tell yourself, “Everyone else in our category is experiencing exactly what we have been experiencing. This means that everything is under control.” STEP 7: Continue to do this. In 9 more years, you will have had one year’s experience 10 times. Roy H. Williams PS – A smart person makes a mistake, learns from it, and never makes that mistake again. But a wise person finds a smart person and learns how to avoid that mistake altogether. A wise person discovers relational marketing. *ADDENDUM We gathered data from 64 reputable sources. It can reasonably be estimated that there are about 117,000 companies in the US that provide HVAC services, 132,000 provide plumbing services, and 252,000 provide electrical services. (117,000 + 132,000 + 252,000 = 501,000) Let’s assume for the sake of this example that those numbers are elevated. A lot of home service companies offer two or more services. Let’s further assume that a lot of them are going to be commercial, not residential. So we will reduce the aggregate estimate of 501,000 companies down to just 100,000 companies competing for the opportunity to serve homeowners across America. Here is the fascinating part: we know for a fact that only 638 of those companies have a top line of $20,000,000 or more each year, and just 280 of the 638 will do $40,000,000 or more. Having worked with many of those over-performers, I can assure you that none of them were built on traditional wisdom. – RHW Jackie Lapin’s passion was for traveling the world and taking photos. But Jackie’s passion has now blossomed into a thriving business with an impressive community of members. She is providing blog posts, photos, curated reading lists, historical insights, and exclusive travel resources with people who share her wanderlust. In this marvelously candid interview with deputy roving reporter Maxwell Rotbart, Jackie will convince you that turning your passion into a thriving business isn’t just possible; it may be the most direct and rewarding path to a robust income stream. MondayMorningRadio.com…
The Muses of Greek mythology were nine goddesses associated with the arts, sciences, and memory. They were the source of inspiration for artists, thinkers, poets, dancers, musicians, and philosophers. They were the goddesses of knowledge, embodying the wisdom and creative power found in poetry, songs, and myths. This is the point: a muse is never an actual woman. When a man chooses a flesh-and-blood woman to be his muse, she becomes the symbol of something deeper, wiser, and much more mysterious than herself. A muse is a point of access that puts a man in touch with his feminine side while allowing him to pretend that he does not have a feminine side. A muse is essentially the Jungian anima, the perfect woman who exists only in the imagination of a man. Just now, my muse whispered to me, “The reader will want to ask you, ‘What is a woman’s muse?’” “What shall I tell them?” “Tell them to ask a woman,” she said. In his book, The Magic Synthesis, Silvano Arieti writes, “Creative products are always shiny and new; the creative process is ancient and unchanging.” Arieti believed that perception is not just binary, with logic on the left side and pattern recognition on the right. He believed that our minds can blend rational with irrational, sophisticated with primitive, conscious with subconscious to create a third type of perception known as “creativity.” Psychology Today begins their praise of Arieti with this paragraph: “Silvano Arieti’s book Interpretation of Schizophrenia was awarded the 1975 U.S. National Book Award in the Science category. More than 40 years later, it remains the most significant contribution to the psychological understanding of schizophrenia since Kraepelin and Bleuler. Contemporary psychiatrists and psychotherapists would be wise to review Arieti’s vast contributions to the field.” Silvano Arieti was born in 1914. When he died in 1981, Arieti was perhaps the world’s foremost authority on schizophrenia. He wrote an award-winning book about it. The other book he wrote was about creativity. Coincidence? Perhaps. But I am convinced that creativity is a mild form of schizophrenia. How else would you describe a marvelous blend of rational with irrational, sophisticated with primitive, conscious with subconscious? Creativity is a wild and spontaneous act employed by artists, thinkers, poets, dancers, musicians, and philosophers. It is that conflicted insanity to which our Muses give us access. I think that “mild schizophrenia” is the perfect description. But perhaps I am wrong. Roy H. Williams Today’s rabbit hole is as wacky as today’s memo. You should check it out. I’m Indy Beagle. Steven Gaffney’s client list reads like a “Who’s Who of America’s Best Corporations.” His clients include including Allstate, Amazon, American Express, Best Buy, Booz Allen Hamilton, and BP. And those are just the “A”s and “B”s. Steven Gaffney builds high-achieving teams that set brave goals and then exceed them. In this week’s amazing conversation with roving reporter Rotbart, Steven Gaffney shares big-picture insights and detailed actions that will help any business improve their results over the next 30 days. Get your running shoes on, because the race is about to begin at MondayMorningRadio.com…
The Muses of Greek mythology were nine goddesses associated with the arts, sciences, and memory. They were the source of inspiration for artists, thinkers, poets, dancers, musicians, and philosophers. They were the goddesses of knowledge, embodying the wisdom and creative power found in poetry, songs, and myths. This is the point: a muse is never an actual woman. When a man chooses a flesh-and-blood woman to be his muse, she becomes the symbol of something deeper, wiser, and much more mysterious than herself. A muse is a point of access that puts a man in touch with his feminine side while allowing him to pretend that he does not have a feminine side. A muse is essentially the Jungian anima, the perfect woman who exists only in the imagination of a man. Just now, my muse whispered to me, “The reader will want to ask you, ‘What is a woman’s muse?’” “What shall I tell them?” “Tell them to ask a woman,” she said. In his book, The Magic Synthesis, Silvano Arieti writes, “Creative products are always shiny and new; the creative process is ancient and unchanging.” Arieti believed that perception is not just binary, with logic on the left side and pattern recognition on the right. He believed that our minds can blend rational with irrational, sophisticated with primitive, conscious with subconscious to create a third type of perception known as “creativity.” Psychology Today begins their praise of Arieti with this paragraph: “Silvano Arieti’s book Interpretation of Schizophrenia was awarded the 1975 U.S. National Book Award in the Science category. More than 40 years later, it remains the most significant contribution to the psychological understanding of schizophrenia since Kraepelin and Bleuler. Contemporary psychiatrists and psychotherapists would be wise to review Arieti’s vast contributions to the field.” Silvano Arieti was born in 1914. When he died in 1981, Arieti was perhaps the world’s foremost authority on schizophrenia. He wrote an award-winning book about it. The other book he wrote was about creativity. Coincidence? Perhaps. But I am convinced that creativity is a mild form of schizophrenia. How else would you describe a marvelous blend of rational with irrational, sophisticated with primitive, conscious with subconscious? Creativity is a wild and spontaneous act employed by artists, thinkers, poets, dancers, musicians, and philosophers. It is that conflicted insanity to which our Muses give us access. I think that “mild schizophrenia” is the perfect description. But perhaps I am wrong. Roy H. Williams Today’s rabbit hole is as wacky as today’s memo. You should check it out. I’m Indy Beagle. Steven Gaffney’s client list reads like a “Who’s Who of America’s Best Corporations.” His clients include including Allstate, Amazon, American Express, Best Buy, Booz Allen Hamilton, and BP. And those are just the “A”s and “B”s. Steven Gaffney builds high-achieving teams that set brave goals and then exceed them. In this week’s amazing conversation with roving reporter Rotbart, Steven Gaffney shares big-picture insights and detailed actions that will help any business improve their results over the next 30 days. Get your running shoes on, because the race is about to begin at MondayMorningRadio.com…
The greatest companies are the ones with the happiest customers. To create happy customers, you need to be customer-centric. Every company believes they are customer-centric. But while a great company keeps the happiness of their customer in the center of their thoughts, the average company puts their customer in the center of the cross-hairs of a rifle scope. Great companies ask, “How can we give our customers the buying experience that they would prefer?” They work at removing the friction from the customer experience. Average companies ask, “How can we get our customers to give us more money, more often?” Average companies tells their marketing teams, “Sales is just a numbers game. Bring us twice as many leads and we’ll make twice as many sales. You bring’em in. We’ll close’em.” But no matter what those marketing teams do, a decreasing number of people will respond to their ads. A negative customer experience drives customers away faster than marketing can bring them in. Do you want to see what real customer-centric thinking looks like? A client of mine recently wrote this email and sent it to all the people who work in his company. He forwarded it to me only as an afterthought. SUBJECT: Pricing Reflection — Serving the Everyday Working American Team, Today I had a realization around some of our pricing. I’m all for setting prices that protect our margins and keep the business strong – but I’m equally committed to making sure we have price point items that the everyday working American can actually afford. Let’s take a simple example: a toilet. Right now, most of our toilet installs are priced over $1,000. If we assume the median household income is $85,000, divided over 26 pre-tax paychecks, that’s $3,269 per check. A $1,000 toilet install is over 30% of that paycheck. That’s significant. We need to remember who we’re here to serve – the nurse, the police officer, the office worker, the firefighter. These are people raising families, keeping their homes together, and doing the best they can. We cannot price them out of basic service. If we do, we risk not only losing today’s job – but any future relationship with that customer. Let me be clear: I’m not trying to run a low-margin business. But I do want to make sure we have real options for real people. Today’s pricing structure on some of these essential services is a barrier – not just to customers, but to our own techs who are trying to present them. Because of this realization, I immediately asked Jacob to find a toilet that we could install at a price point of $699. Well, guess what – we found one today. And we’re bringing it in and adding it to the price book at $649 . This one change will give our team more confidence to present a basic toilet option. What I’ve heard from Will – and it’s been consistent – is that this has been a never-ending battle. Technicians don’t feel comfortable presenting a $1,000 toilet to customers, especially when many of them wouldn’t pay that themselves. That lack of confidence translates to lower conversions and frustrated customers. This reminds me of what we went through in HVAC when we had no system options below $15,000. We lost installs constantly – not because we weren’t good, but because we didn’t have a simple, no-frills option for people who just needed heating and air. Once we corrected that, we started closing more jobs and rebuilding our pipeline. We need to apply that same logic here. During times like this, let’s price effectively so we can keep building our customer base and generate revenue day by day. When the tide turns – and it will – we can always maximize margin percentage where appropriate. There’s an opportunity here. We can maintain strong margins where they make sense – but also have a few key products that are accessible. That builds trust, drives volume, and keeps us connected to the people we serve. Let’s make sure we’re building a business that works for our margins and for our community. The man who wrote that note to his employees owns a great company. His current sales volume is more than 10 times the amount the average business owner in his category hopes to do “some day.” The average company hunts for customers, targets customers, and closes customers. Great companies use mass media to distribute the seeds of relationship far and wide. They continually shine the warm sunlight of humility and vulnerability on those seeds and water them with generosity. Great companies grow mighty orchards that produce happy fruit for generations. Are you willing to work with a shovel, a rake, and a hoe? Or do you prefer to carry a rifle? Roy H. Williams Johnny Molson can explain – in just 2 words – what it takes for an advertising campaign to soar above the campaigns of its competitors. Johnny is one of the elite Wizard of Ads partners. Employing the groundbreaking strategies developed by Roy H. Williams, he and his fellow Wizards of Ads craft powerful brand identities that turn a business owner’s financial dreams into financial realities. In today’s episode of Monday Morning Radio, Johnny Molson explains the difference between ads that drive immediate sales — and ads that build long-term customers and spectacular profitability. What is Johnny’s two-word formula? Listen and WIN as Johnny joins roving reporter Rotbart and his deputy, Maxwell, for a deep dive into magical advertising at Monday Morning Radio dot com.…

1 Alternate Realities & Brands with Personalities 16:27
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The strongest brands are the ones with the most distinctive personalities. But even a weak and faded personality is better than none at all. A brand with a personality is an imaginary character in the minds of the customers of that brand. It is similar to the characters in syndicated television shows, bestselling novels, and big movie franchises. Meryl Streep, Julia Roberts, and Robin Williams are actors, but they are also characters in your mind. Willie Nelson, Michael Jackson, and Taylor Swift are musicians. but they are also characters in your mind. Brands are like that. Two people are now going to tell us about books. Dear Person Reading This, A writer can fit a whole world inside a book. Really. You can go there. You can learn things while you are away. You can bring them back to the world you normally live in. You can look out of another person’s eyes, think their thoughts, care about what they care about. You can fly. You can travel to the stars. You can be a monster or a wizard or a god. You can be a girl. You can be a boy. Books give you worlds of infinite possibility. All you have to do is be interested enough to read that first page… Somewhere, there is a book written just for you. It will fit in your mind like a glove fits your hand. And it’s waiting. Go look for it. Neil Gaiman A Velocity of Being, Letters to a Young Reader, p. 22 Brands are like novels and movies and TV shows. Brands are like hit songs. Brands are like actors and musicians. Brands are like good books. Here is the second person. Dear Reader, When I was 12, I was given a scholarship to a private girl’s school in the town where I lived. All the other girls came from another – wealthier – town. They were driven to school in Jaguars and Mercedes Benzes. They ate artichokes. No way would I ever fit in. In the midst of my funk, the English teacher assigned A Member of the Wedding by Carson McCullers. As it happens, Frankie, the book’s heroine, is also 12 and also wants to belong. Her yearning is such that she wants to know everyone in the world and for everyone to know her – exactly what I wanted! That’s what stunned me, not just the intensity of the longing, but the specificity. It meant – it had to mean – there were other people in the world like me. Not just Frankie, a fictional character, but the author who had to have felt that way herself in order to give Frankie that longing. I felt such an intimate connection with her, as if she’d looked deep inside me and knew me in the way I wanted the world to know me. Reading didn’t just offer escape; it offered connection! All these years later, I just have to look at my copy of A Member of the Wedding on my bookshelf to experience again how I felt when I first read it and to feel the full force of that connection: to Frankie, to Carson McCullers, to the 12-year-old girl I was, and to 12-year-olds everywhere. Emily Levine A Velocity of Being, Letters to a Young Reader, p. 52 A brand with a personality is like A Member of the Wedding, written by Carson McCullers. Who was the first ad writer to give a brand a distinctive personality? That’s like asking, “Who built the first car?” To answer that question, we would first have to agree upon the defining characteristics of a car. For us to agree upon “Who was the first ad writer to give a brand a distinctive personality,” we would first have to agree upon a definition for the word “distinctive,” and then we would have to agree upon what constitutes a “personality.” We could do that, or you can just trust me when I say that Carl Benz built the first car in July of 1886 and Bill Bernbach created the first brand with a distinctive personality in 1958. The ad is not logical. It does not speak of features and benefits. It does not feel like an ad. Ads with personality are captivating and engaging because they give you a look at something through the eyes of someone else. In this case, we are listening to a catty cat, an obvious metaphor for a snobbish society matron. You might be thinking, “That ad isn’t special. I see ads like that all the time.” These are my responses: (1.) No, you see ads like that occasionally, perhaps 1 in every 1,000 ads you encounter. You only think that you see them “all the time” because when you do see one, it has an impact on you. Your mind has been ignoring the 999 others because they are uninteresting and predictable. (2.) Keep in mind that we are talking about 1958. In those days, this ad was revolutionary. A year after Bill Bernbach wrote that first Ohrbach’s ad, a group of Germans came to America and asked, “Where can we find the man who writes those ads for Ohrbach’s?” And thus the legendary “Think Small” campaign for Volkswagen was born. Volkswagen, a small car with an air-cooled engine from Germany, quickly became a powerful brand with a cult-like following. And this happened in America just 14 years after the end of WWII. Don’t tell me that ad writers don’t make a difference. I began this journey by accident. For many years, I have quoted Bill Bernbach’s famous statement, “I’ve got a great gimmick. Let’s tell the truth.” The truth is that he never said it, and he never claimed to have said it. Bill was searching for a new gimmick for Ohrbach’s Department Stores when his client Nathan Ohrbach looked at him and said, “I’ve got a great gimmick. Let’s tell the truth.” It is foolish to create a personality for a company that doesn’t already have one. Great ad writers perceive the personality that is already alive within the company. And then they amplify it. If you try to give a personality to a company that doesn’t already have one, the customers who respond to your ads will feel they have been deeply misled and betrayed. You can put lipstick on a pig, but everyone who encounters that pig will still recognize it as a pig. Bill Bernbach never did that. He found the truth, amplified the truth, and then proclaimed the truth. When I recently learned what Bill Bernbach really did say, it freaked me out a little. Things that I have discovered, developed, practiced, and written about for more than 40 years had been discovered by Bill Bernbach before I was born. This is Bill Bernbach: “A great ad campaign will make a bad product fail faster. It will get more people to know it’s bad.” “There is no such thing as a good or bad ad in isolation. What is good at one moment is bad at another. Research can trap you into the past.” “We are so busy measuring public opinion that we forget we can mold it. We are so busy listening to statistics, we forget we can create them.” “Our job is to bring the dead facts to life.” “An idea can turn to dust or magic depending on the talent that rubs against it.” “The real giants have always been poets, men who jumped from facts into the realm of imagination and ideas.” “If you stand for something, you will always find some people for you, and some against you. If you stand for nothing, you will find nobody against you, and nobody for you.” Richard Kessler owned an invisible little jewelry store in a sad little strip center in Menomonee Falls, Wisconsin. Everyone in Menomonee Falls was willing to drive 21 miles to Milwaukee, but no one in Milwaukee was willing to drive 21 miles to Menomonee Falls. But that’s exactly what we needed them to do. Richard had vision and courage, but so do a lot of other business owners. The reason I agreed to work with the Kess-Man is that he was willing to be vulnerable. The man had genuine humility. If a client doesn’t have humility, they won’t let you write ads that reveal their heart. We had a tiny little ad budget, so we ran weird radio ads late at night that ended with Richard saying, “Kesslers Diamonds, inconveniently located on Appleton Avenue in Menomonee Falls.” Humorless people assumed that Richard had misspoken. They called the radio stations and said, “He’s not saying ‘conveniently located.’ He’s saying ‘ in conveniently located.’ That man is saying ‘ in conveniently located!’ You need to correct that.” My goal was for you to feel that you knew Richard Kessler. I liked Richard and I wanted you to like him, too. To like him, you just needed to get to know him. We did it in 60-second increments. If you win the heart, the mind will follow. The mind will always create logic to justify what the heart has already decided. Kessler taught every employee to think and feel like they owned the store. He gave each of them his full authority. No employee at Kesslers ever had to “check with the boss” to make a decision. They were able to make gigantic decisions without having to check with him or with anyone else. That’s real vulnerability. When Richard Kessler had grown the company 70 times bigger than it was when we got started, he gave his employees the company. Kesslers Diamonds is the largest employee-owned jewelry store in America. They have 9 big stores across Wisconsin and Michigan with plans to open a lot more. I shared that story with you to make you understand a transformative truth: Passion, pride, and confidence are overrated. The world is full of idiots who are passionate, proud and confident. Untempered passion, pride, and confidence create a strutting peacock, a coarse cliché, a cardboard cut-out wearing an Armani suit. If you write ads for such a person, you must target people who want to be that person. Count me out. If you want to write successful ads that win the hearts and minds of millions, look for business owners who have humility, vulnerability, and generosity. America loves Warren Buffett – not because he has billions of dollars – but because he has humility, vulnerability, and generosity. Be like Warren Buffett. © Roy H. Williams Executives often make trade-offs, prioritizing wealth and recognition over family and a grounded life. But are the benefits of these trade-offs worth it? That question prompted Butch Meily to write a memoir about the years he spent as an aide to Reginald Lewis, the first African-American to build a billion-dollar company. Reginald reached extraordinary heights and brought Butch along with him. But the lives of these men provide a cautionary tale of the price each of them paid for their achievements. Spend a few minutes with Butch Meily and roving reporter Rotbart today and you will learn how to build boldly, lead wisely, and never forget to live. MondayMorningRadio.com.…
“Around the swimming beagles, bright stars danced on rippling waters like a thousand little fishes of light scurrying in a sea of darkness. Can there be a more beautiful sight than when sky meets ocean in the black of night?” The lawyer whispered to himself, the beagles, and the sea as the soft blanket of summer wrapped them all in her warm embrace. Night is a time of reflection. Not of stars in water only, but of times past and times to come. And such a night was this.” – Beagles of Destinae, chapter 4 Ideas pour into the dark waters of the unconscious mind, sparkling like reflected stars. As above, so below. The natives always said it was so. But as Gemini sat on the throne of Aquarius, a dragonfish was born. And thus our story begins. The twins did not mean to unleash a dragonfish, but they had never promised not to, either. And besides, a dragonfish is an adventure. Puff, the magic dragon lived by the sea, and frolicked in the autumn mist in a land called Honalee. Little Jackie Paper loved that rascal Puff, And brought him strings, and sealing wax, and other fancy stuff. Together they would travel on a boat with billowed sail, Jackie kept a lookout perched on Puff’s gigantic tail. Noble kings and princes would bow whenever they came, Pirate ships would lower their flags when Puff roared out his name. A dragon lives forever, but not so little boys, Painted wings and giant’s rings make way for other toys. One gray night it happened, Jackie Paper came no more, And Puff, that mighty dragon, he ceased his fearless roar. “Puff the Magic Dragon” with lyrics by Leonard Lipton and music by Peter Yarrow appears on the 1963 Peter, Paul and Mary album, “Moving.” An urban myth soon arose that the song was about drugs. It’s really a backward look at childhood, and all that was left behind. “The most beautiful things in the world cannot be seen or touched, they are felt with the heart. All grown-ups were once children… but only few of them remember it.” – Antoine de Saint-Exupéry “He saw two boats standing by the lake; but the fishermen had gone from them and were washing their nets. Then He got into one of the boats, which was Simon’s, and asked him to put out a little from the land. And He sat down and taught the multitudes from the boat. When He had stopped speaking, he said to Simon, ‘Launch out into the deep and let down your nets for a catch.'” – Luke, ch. 5 The book “Peter Pan” was written only after the 1904 play became a huge success. On opening night, Mrs. Snow spoke to the playwright and author, J.M. Barrie about her late husband… “And he would so have loved this evening. The pirates, and the Indians; he was really just a boy himself, you know, to the very end. I suppose it’s all the work of the ticking crocodile, isn’t it? Time is chasing after all of us. Isn’t that right?” “It is not true that people stop pursuing dreams because they grow old; they grow old because they stop pursuing dreams.” – Gabriel Garcia Marquez “The secret of The Muppets is they re not very good at what they do. Kermit’s not a great host, Fozzie’s not a good comedian, Miss Piggy’s not a great singer… Like, none of them are actually good at it, but they love it. They’re like a family, and they like putting on the show. And they have joy. And because of the joy, it doesn’t matter that they’re not good at it. That’s what we should all be. Muppets.” – Brett Goldstein “All the world is made of faith, and trust, and pixie dust… If growing up means it would be beneath my dignity to climb a tree, I’ll never grow up.” – Peter Pan, by JM Barrie In 1909, five years after the play “Peter Pan” was a huge success, ‘Goat’ Fowler decided to name his playful acapella musical group at Yale University after a mythical dragonfish named Whiffenpoof. The group has continued for the past 116 years. And He said: “Truly I tell you, unless you change and become like little children, you will never enter into heaven.” – Matthew, ch. 18 It is important that we retain childlike qualities. Next week I will show you how all of these things are essential when your goal is to build a brand that will win the hearts and minds of people. Aroo. Roy H. Williams Rob Kessler is a talented and ambitious entrepreneur. His company sells a brand of shirts with proprietary collar inserts designed to be worn without ties. Rob is the son of Richard Kessler who worked with the wizard for 35 years and became one of the most famous diamond jewelers in America before he retired. (Richard was one of the first guests that roving reporter Rotbart showcased when he launched Monday Morning Radio 13 years ago in June, 2012.) Rob’s path has been different than his dad’s, but the 12-year entrepreneurial journey he shares this week is a study in entrepreneurial persistence, innovation, and market adaptation. Rob and our roving reporter will get started the moment you arrive at MondayMorningRadio.com…
Pennie and I had a difficult week a long way from home. It began with a piece of gravel that cracked her windshield. Looking back, we should have just lived with it. But we didn’t know that at the time. We dropped her car off at the appointed time on the appointed day. When Pennie picked it up, the upper-left corner of her new windshield whistled loudly at speeds above 30mph. She called the windshield people. They gave her a new appointment. When we picked it up for the second time, the whistle was a little less loud than it had been, but she decided to live with it. There are a lot of things in life more annoying than a whistling windshield. We didn’t know it, but we were about to experience several of them. Driving for 4 hours in a rainstorm to see your mother in the hospital is not a bad experience unless your previously-whistling windshield is now pouring quarts of water into your car. Things went downhill from there for several days. I won’t bore you with the details because the real purpose of this note is to tell you what happened that turned everything around for us. We discovered a wonderful French cafe just two blocks from Clearfork Hospital in Ft. Worth. Halfway through the meal, I went to their website to see if they had a location in Austin. They don’t, but I’m sure they soon will. Meanwhile, Pennie went to romanticspotsfortworth.com to see if Clarissa had discovered and listed this amazing cafe. Of course, she had. Clarissa is really good at her job. Angela brought our next course to the table. I said, “We found out about you at romanticspotsfortworth.” To our delight, Angela said, “Yes! They sent us an award with the cutest logo on it! Everyone was excited.” Pennie and I chose not to mention that we own the romanticspots websites. When Angela departed, I scrolled all the way to the bottom of the cafe’s website where I encountered a carousel of remarkable quotes. “People who love to eat are always the best people.” – Julia Child “If more of us valued food and cheer and song above hoarded gold, it would be a merrier world.” – J.R.R. Tolkien, from “The Hobbit”, spoken by Thorin Oakenshield “No act of kindness, no matter how small, is ever wasted.” – Aesop, “The Lion and The Mouse” “Believe those who are seeking the truth. Doubt those who find it.” – Andre Gide Having been distracted by every bad thing that had happened since our 4-hour trip in a flooded car, these next two quotes hit me pretty hard. “You’ll miss the best things if you keep your eyes shut.” – Dr. Seuss “The flower that blooms in adversity is the most beautiful of all.” – Walt Disney Each of the remaining quotes at the bottom of that menu lifted me a little bit higher. “All grown-ups were once children… but only few of them remember it.” – Antoine de Saint-Exupéry, “The Little Prince” “Where you tend a rose, my lad, a thistle cannot grow.” – Frances Hodgson Burnett, “The Secret Garden” “True love is like a fine wine, the older the better.” – Fred Jacob “It is better to know how to learn than to know.” – Dr. Seuss “The most beautiful things in the world cannot be seen or touched, they are felt with the heart.” – Antoine de Saint-Exupéry And then this line lifted from “A Room of One’s Own” by Virginia Wolf made me smile and remember where I was. “One cannot think well, love well, sleep well, if one has not dined well.” And then Andre Gide encouraged me to quit looking at what was behind me. “Man cannot discover new oceans unless he has the courage to lose sight of the shore.” In the space of just a few minutes, a carousel of curated quotes at the bottom of a cafe menu convinced me to look beyond the windshield. As you read this, I am adding a 450-year-old quote from Michel de Montaigne to that transformative list of quotes from Rise cafe at the shops in Clearfork. Are you ready? This is it: “The surest sign of wisdom is continual cheerfulness.” Look beyond the windshield, friend. It’s a beautiful world out there. Roy H. Williams…
“If people were paid according to how hard they work, the richest people on earth would be the ones digging ditches with a shovel in the hot summertime.” That’s what my mother told me when I was a boy. When she saw the puzzled look on my face, she continued. “People who make a lot of money are paid according to the weight of the responsibility they carry and the quality of the decisions they make.” Second only to grief, the weight of responsibility is the heaviest burden that a person can carry. Compared to those, a shovel full of dirt feels as light as feathers on a windy day. When forced to choose between two evils, it brings a good person no joy to choose the lesser evil. Fewer people will be hurt, but the pain those people feel will be real. A person who is not wounded by the pain they cause others is a sociopath. Authority is power, and power is attractive. Tear away the tinsel. Scrape away the glitter and you will see that authority is just a fancy costume. You wear it when you are about to cause someone pain. Every good person in authority has scars on their heart, memories of the pain they know they have caused others. Sociopaths don’t care about the pain of others. They crave authority because they are weak, and the fancy costume lets them pretend they are strong. Things get ugly when a sociopath has power. “In the alchemy of man’s soul almost all noble attributes – courage, honor, love, hope, faith, duty, loyalty, etc. – can be transmuted into ruthlessness. Compassion alone stands apart from the continuous traffic between good and evil proceeding within us. Compassion is the antitoxin of the soul: where there is compassion even the most poisonous impulses remain relatively harmless.” – Eric Hoffer, “Reflections on the Human Condition” (1973) A person in authority who lacks compassion is a very small person wearing a badge. As a young man, I admired cleverness. But I have lived enough years and cried enough tears that now I see the world differently. Today, I admire goodness. This shift in perspective helped me understand what Viktor Frankl wrote in his book, “Man’s Search for Meaning.” “Freedom is only part of the story and half of the truth… In fact, freedom is in danger of degenerating into mere arbitrariness unless it is lived in terms of responsibleness. That is why I recommend that the Statue of Liberty on the East Coast be supplemented by a Statue of Responsibility on the West Coast.” Viktor Frankl was a medical doctor, a psychologist, and a survivor of the holocaust. He was imprisoned in four different concentration camps: Theresienstadt, Auschwitz where his mother was murdered, Dachau, and then Türkheim. Viktor Frankl believed in freedom, but he refused to see it as a license to do whatever you want. To him, freedom without responsibility was an idiotic idea. Isabella Bird was a well-educated woman who left Victorian England to explore the world in 1854. When she arrived in the United States in 1873, she bought a horse and rode alone more than 800 miles to Colorado. In her book, “A Lady’s Life in the Rocky Mountains,” (1879), Isabella wrote, “In America the almighty dollar is the true divinity, and its worship is universal. ‘Smartness’ is the quality thought most of. The boy who ‘gets on’ by cheating at his lessons is praised for being a ‘smart boy,’ and his satisfied parents foretell that he will make a ‘great man.'” “A man who overreaches his neighbor, but who does it so cleverly that the law cannot take hold of him, wins an envied reputation as a ‘smart man,’ and stories of this species of ‘smartness’ are told admiringly ’round every stove. Smartness is but the initial stage of swindling, and the clever swindler who evades or defies the weak and often corruptly administered laws of the States, excites unmeasured adoration among the masses.” These are the thoughts of people who have lived a lot of years and cried a lot of tears. I offer these thoughts to you merely as food for thought. Roy H. Williams If you have messed up royally, you might take comfort in Al Lewis’s Substack where he details the boneheaded choices and illegal antics of CEOs and executives. For most readers, Al’s independent newsletter is an opportunity to learn from other people’s mistakes, which is a lot less costly than learning from your own. Al has served as business editor of the Houston Chronicle and The Denver Post, and was the Markets Editor at CNBC. According to Roving reporter Rotbart and his deputy Maxwell, skipping this conversation with Al would be a business blunder of the highest magnitude. The gauntlet had been thrown down. Are you going to pick it up? MondayMorningRadio.com…
His name was Rab. He died in Bengal, the land of tigers, in 1941. On his way out the door, he said, “Faith is the bird that feels the light when the dawn is still dark.” When Rab was sixteen, he published a book of poetry under the pseudonym Bhānusiṃha , which means “Sun Lion.” Those poems were seized upon by literary authorities as “long-lost classics.” Where do you hurry with your basket this late evening when the marketing is over? They all have come home with their burdens; The moon peeps from above the village trees. The echoes of the voices calling for the ferry run across the dark water to the distant swamp where wild ducks sleep. Where do you hurry with your basket when the marketing is over? Sleep has laid her fingers upon the eyes of the earth. The nests of the crows have become silent, and the murmurs of the bamboo leaves are silent. The labourers home from their fields spread their mats in the courtyards. Where do you hurry with your basket when the marketing is over? Rab wrote this in 1913, Free me from the bonds of your sweetness, my love! No more of this wine of kisses. This mist of heavy incense stifles my heart. Open the doors, make room for the morning light. I am lost in you, wrapped in the folds of your caresses. Free me from your spells, and give me back the manhood to offer you my freed heart. Famous for his role as President Jed Bartlet, Martin Sheen spoke several months ago at a White House event celebrating the 25th Anniversary of the debut of “The West Wing” on television. He wrapped up his short speech by reciting a poem that Rab had written more than 100 years earlier. Where the mind is without fear and the head is held high Where knowledge is free Where the world has not been broken up into fragments By narrow domestic walls Where words come out from the depth of truth Where tireless striving stretches its arms towards perfection Where the clear stream of reason has not lost its way Into the dreary desert sand of dead habit Where the mind is led forward by thee Into ever-widening thought and action Into that heaven of freedom, my Father, let my country awake. Rab knew that you and I would be here today, and he left us a message. Who are you, reader, reading my poems a hundred years hence? I cannot send you one single flower from this wealth of the spring, one single streak of gold from yonder clouds. Open your doors and look abroad. From your blossoming garden gather fragrant memories of the vanished flowers of a hundred years before. In the joy of your heart may you feel the living joy that sang one spring morning, sending its glad voice across a hundred years. Rab – Rabindranath Tagore – was awarded the Nobel Prize in Literature in 1913. He was the first non-European ever to win a Nobel Prize. Roy H. Williams NOTE FROM INDY: Speaking of Martin Sheen, his name has recently been mentioned in association with the book, “When Rabbis Bless Congress: The Great American Story of Jewish Prayers on Capitol Hill.” Aroo. A timber-framed cottage was built in Frog Holt, England, in the year 1450. Today, 575 years later, that cottage provides an important case study for business owners who are scaling their businesses upward. Douglas Squirrel is a technology leader and business scale-up expert. According to Squirrel, if the army of artisans and technicians who worked on his 575-year-old cottage hadn’t come together in a spirit of cooperation, the roof would have fallen in. And the same is true of every business that is transitioning from the past to the future. It’s a fascinating episode at MondayMorningRadio.com.…
Michael Dell and Shaquille O’Neal planned their work and worked their plans. Dell understood the formulas, and followed the rules, of efficiency. O’Neal understood the formulas and followed the rules of basketball. Each of them faithfully followed a Structural plan. Michael Dell invented nothing, improvised nothing, and innovated only once. But that single innovation made him a billionaire. Dell’s innovation was to bring tested, reliable, proven methods of cost-cutting to the manufacturing and distribution of computers. When all his competitors were selling through retailers, Dell sold direct to consumer. This made his costs lower and his profits higher. Michael Dell’s strengths are discipline, professionalism, and Structural thinking. Likewise, Shaq says, “I didn’t invent basketball, but I am really good at executing the plays.” Discipline, professionalism, and Structural thinking made Shaq an extraordinary basketball player. These same characteristics also made him an amazing operator of fast-food franchises. “The most Shaq ever made playing in the NBA was $29.5 million per year. Now, it’s estimated that the big man is bringing in roughly $60 million per year, much of which is coming from his portfolio of fast-food businesses around the U.S.” – 24/7wallst.com Shaq didn’t invent car washes or Five Guys Burgers and Fries, but he owns more than 150 of each. Michael Dell and Shaquille O’Neal are masters of Structural planning and thinking. Structural thinking relies on proven elements and best practices. “Gather the best pieces and processes and connect them together like LEGO blocks. What could possibly go wrong?” Structural planning and thinking: Invent, Improvise, Innovate? “NO, because those things are untested. We want to avoid mistakes.” Reliable, Tested, Proven? “YES!” Steve Jobs and Michael Jordon are masters of Gestalt planning and thinking. Gestalt planning and thinking: Invent, Improvise, Innovate? “YES!“ Reliable, Tested, Proven? “NO, because those things are predictable. We want to be different.“ The fundamental idea of Gestalt thinking is that the behavior of the whole is not determined by its individual elements; but rather that the behavior of the individual elements are determined by the intrinsic nature of the whole. It is the goal of Gestalt thinking to determine the nature of the whole, the finished product. Gestalt thinkers who can fund their experiments and survive their mistakes often become paradigm shifters and world-changers. Steve Jobs got off to a slow start because he refused to use MS-DOS, the operating system that everyone else was using. But he was sensitive to the needs and hungers of the marketplace. When Steve Jobs had a crystal-clear vision of the things that people would purchase if those things existed, he brought those things into existence. Structural thinkers rely on planning and execution. Gestalt thinkers rely on poise and flexibility, often deciding on small details at the last split-second. Ask a Gestalt thinker why they do this and most of them will tell you, “I decide at the last minute because that is when I have the most information.” The reason you never knew what Michael Jordan was going to do is because Michael Jordan had not yet decided. Michael’s internal vision was simple and clear: “Put the basketball through the hoop.” With the clarity of that crystal vision shining brightly in his mind, Michael could figure out everything else along the way. Gestalt thinkers like Steve Jobs and Michael Jordan always “begin with the end in mind.” When a Gestalt thinker has a crystal-clear vision, they have everything they need need to create all the little bits and pieces that will be required to bring that vision into reality. Gestalt thinkers cannot give you the details of their process in advance, because they have not yet invented the process. But when a Gestalt thinker has achieved the hard clarity of a crystal-sharp vision, they are often perceived as being an “uncompromising perfectionist.” Steve Jobs, Brian Scudamore, Jeff Bezos, Elon Muskrat. Good News: Structural Thinkers and Gestalt Thinkers are equally likely to become successful. The bad news is that I don’t believe we get to choose which one we will be. I think that “details first” Structural people and “details last” Gestalt people are both born that way. Structural and Gestalt need each other. A Gestalt ad writer needs a Structural business owner to deliver what his Gestalt ads will promise. And a Structural business owner needs a Gestalt ad writer to envision a way for his products and services to be more highly desired than those of his competitors. Separately, Structural and Gestalt will both struggle. But together, they can take over the world. That’s the money, right there. Roy H. Williams Talya Rotbart is shepherding our roving reporter and his deputy, Maxwell, this week in Cortina d’Ampezzo, Italy, that lovely city where the 2026 Winter Olympics will be held. The Rotbarts are being escorted by Maxwell’s sister, Avital, and her husband Ben, who live in vivacious Vicenza, Italy, just two hours away. The roving Reporter and deputy Maxwell will return with a new episode of MondayMorningRadio on Monday, May 5th. – Aroo, Indy Beagle…
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Wizard of Ads Monday Morning Memo

“We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness.” “Life… Liberty… and the pursuit of Happiness.” We published those words 229 years ago when we declared our independence from Britain. That document was the earliest expression of what has come to be known as the American dream. Jefferson’s Declaration did not free us from the tyranny of Britain. It merely communicated our collective desire to be unfettered and unrestrained. Do we now feel unfettered and unrestrained? I think not. It seems to me that our current view of the American dream sees raw ambition as “the pursuit of happiness.” Ambition is like sexual hunger. It is satisfied with accomplishment only for a moment, and then the hunger returns. Ambition will lead you to momentary satisfaction, but it will not lead you to happiness. John D. Rockefeller, the world’s first billionaire, was worth 1% of the entire U.S. economy when he was asked, “How much money does it take to make a man happy?” Rockefeller answered, “Just a little bit more.” Ambition is never contented. Am I condemning ambition? I promise you that I am not. I am merely pointing out the deep chasm that separates the unending hunger of ambition from the high and lofty contentment of happiness. An old man named Paul wrote a letter to a young man named Timothy 2,000 years ago. Near the end of that letter, Paul wrote about old people and hypocrites and slavery and wealth. Paul then added two sentences that have echoed in my brain for the past 60 years. “To know God and to be deeply contented is the true definition of wealth. For we brought nothing into this world, and it is certain we can carry nothing out.” Happiness cannot spread its wings while wearing the handcuffs of our ambitions. The shining light of Hope is made of a stronger and happier substance than our dark dreams of future accomplishment. Ambition can bring you recognition, reputation, and riches. But those are no substitute for friendships, family, and contentment; for these are the three strong cords from which happiness is woven. Have you figured it out yet? Happiness is not material. It is relational. With whom do you have a meaningful relationship? Roy H. Williams We have solved the mystery of the roving reporter! The wizard received this email from Italy a couple of days ago: Dear Roy and Pennie, Talya and I found this quaint restaurant with tables in its wine cellar and thought you’d love this place. (I don’t drink, but thought it appropriate to pose with a glass of wine — which our son-in-law ordered.) If your future plans bring you to Vincenza, Italy, this is one stop you won’t regret. Avital sends her warmest regards. – DEAN (You will find the photo that accompanied this email on the final page of today’s rabbit hole. I’m Ian Rogers.) EMAIL NEWSLETTER Sign up to receive the Monday Morning Memo in your inbox! Download the PDF "Dictionary of the Cognoscenti of Wizard Academy" RANDOM QUOTE: “As we start looking for the good, our focus automatically is taken off the bad.” - Susan Jeffers THE WIZARD TRILOGY…
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Wizard of Ads Monday Morning Memo

“If we train our children only to harvest, who will plant the seed?” I wrote those words after contemplating the short-sightedness of so-called, “performance marketing,” on March 11, 2010. “Performance marketing” is the new name for direct response advertising. It works best when it extracts the value from a well-known brand. Its objective is to bring in a lot of money quickly. That is why business owners are attracted to it. But here’s the caveat: value cannot be extracted from a brand unless it has first been created. You cannot squeeze a good reputation dry unless you first build a good reputation. Do you see the problem? When you have finally squeezed the last ounce of value from a good reputation, you don’t have a good reputation anymore. As I was contemplating that last line I just wrote, the words “extraction of value” popped into my mind. I typed those words into the Google search bar. The AI Overview that appeared at the top of the page whispered to me in a conspiratorial tone: “‘The extraction of value’ refers to the process of capturing or appropriating value from other stakeholders, often through exploiting a monopoly or manipulating competitive market processes, rather than creating new value.” – WIKIPEDIA The eight words that leaped out of the paragraph were, “exploiting… or manipulating… rather than creating new value.” Do you remember that famous scene in the movie There Will Be Blood when Daniel says to Eli, “If you have a milkshake, and I have a milkshake, and I have a straw… There it is. that’s the straw, you see? Watch it. Now my straw reaches acroooooooss the room and starts to drink your milkshake. I… drink… your… milkshake! I drink it up!” That is the voice of performance marketing. The healthy alternative to performance marketing is sales activation within a relational ad campaign. Sales activation is like shearing the wool from a sheep. You can do it again and again and the creature is never diminished by it. Performance marketing is like slaughtering that poor sheep, piece by piece. It is painful, and there is nothing left when you are done. I apologize for putting that horrible image into your mind, but we are talking about your business. I’m sorry if I stepped over the line. Roy H. Williams You will find 4 examples of what the wizard calls “sales activation within a relational ad campaign” on the first page of the rabbit hole . I can hear what you are thinking right now. And to that, I say, “You’re welcome.” – Indy Beagle Roving reporter Rotbart will be away on a secret mission in Italy for the next two weeks. He didn’t tell us exactly what it was, but here are our top 3 guesses. One: He is studying the original manuscripts of Leonardo Da Vinci for a special series of investigative reports to be aired on PBS this autumn. Two: The roving reporter was invited to the Vatican to meet with the Pope. Three: There is no secret mission. He is just eating gelato at a seaside cafe with his lovely wife, Talya, while gazing at the beautiful Mediterranean Sea. We will update you next week when we know more. – Ian Rogers…
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Wizard of Ads Monday Morning Memo

I was watching a few of Evan Puschak’s “Nerdwriter” videos when I heard my own inner voice composing a thank you note to him. In the quiet of my mind, I told Evan that I have always found his analysis of literature, movies, music, photographs, and paintings to be incisive and insightful. Incisive Insightful Those two words, back-to-back, hit me so hard that I stumbled and fell backward into a bottomless chasm of grief over the loss of Andrew Cross. Evan Puschak is incisive. Andrew Cross was insightful. “Incisive” conjures the precision of a scalpel as it slices open a surface to reveal what is hidden inside. “Insightful” describes the inner workings of intuition as it quietly assembles a mosaic in the mind. I was going to say that I have a “parasocial relationship” with Evan Puschak and Andrew Cross, but then I decided that I should check to make sure that “parasocial relationship” means what I think it does. Here’s what Captain Google told me. “A parasocial relationship is a one-sided, imagined connection or bond a person develops with someone they don’t know personally, usually a media figure or celebrity, often feeling a sense of intimacy or familiarity despite the lack of reciprocity.” Yep. It means exactly what I thought it did. 🙂 This is Andrew Cross, the Desert Drifter. “Years ago, I ventured into a canyon alone. I thought I saw something perched high on a cliff. I looked closer. It was an ancient ruin of some kind. I assessed the climb to reach it, and I backed down. It looked too intimidating, but I’m not who I was back then.” “Nerdwriter” Evan Puschak has built a YouTube channel of 3.2 million subscribers over the past 13 years. “Desert Drifter” Andrew Cross built a YouTube channel of 484,000 subscribers in just 13 months. Both men are 36 years old. I continue to watch with anxiety as Andrew climbs impossible stone cliffs, hundreds of feet high, to examine the ruins of 1,000-year-old Native American cliff dwellings. I never suspected that Death would be waiting for Andrew at the corner of 1st Street and North Avenue near his home in Grand Junction, Colorado. While he was still with us, Andrew took hundreds of thousands of people like me with him – one at a time – to explore remote places that few people will ever see. And he never failed to share his wonder: “I had finally arrived. Arrived at what? Was the ruin itself what I was really searching for after all? As I looked around at the remnants of what once was, I pondered the reason I do all of this in the first place.” “Confucius once said, ‘By three methods we may learn wisdom. First by Reflection, which is noblist. Second by Imitation, which is easiest. And third by Experience, which is the bitterest.’” “These open desert spaces provide opportunities for all three of those. And they always beckon me to return. As long as I am able, I will answer their call, to discover more about myself and the people who have called this place ‘home.’ As you join me, my hope is for you, too, to find space for reflection, and the pursuit of wisdom.” “Thank you for accompanying me on this journey.” It was a delight to spend those hours with you, Andrew. The world is smaller now that you are gone. Roy H. Williams Michael Drew helps authors turn their big ideas into nationwide influence and income. He has guided more than 130 book authors onto major bestseller lists — including The New York Times and The Wall Street Journal . His methods are not just for seasoned authors. Michael has helped business owners, entrepreneurs, and professionals turn their ideas into books that people buy and read. A bestselling book translates into higher speaking fees and the ability to stand out in a crowded marketplace. Roving reporter Rotbart says, “If podcasts had bestseller lists, this week’s episode would surely be a top-ten contender.” Listen and learn about the inner workings of what it takes to make a bestseller happen. MondayMorningRadio.com On the last page of today’s rabbit hole, I have hidden a secret, limited-time-only recording of Michael Drew explaining the surprising way that The New York Times bestsellers list is compiled. It’s not the way that most people think! Aroo. – Indy Beagle…
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Wizard of Ads Monday Morning Memo

Magical Thinking is often misunderstood. Jason Segel plays a psychologist in the Apple + TV show, “Shrinking.” He is talking to a patient with Obsessive-Compulsive Disorder. He looks at her. “This again?” She is holding her breath. He says, “You looked at the clock and now you have to hold your breath until the minute changes?” Holding her breath, she nods her head. He says, “Look, I know you feel like this compulsion is gonna help keep bad things from happening, but that’s called magical thinking.” Medical News Today says, “Magical thinking means that a person believes their thoughts, feelings, or rituals can influence events in the material world, either intentionally or unintentionally.” But the summary of that article says, “This type of thinking does not always cause harm. In fact, it can have benefits.” The benefits of magical thinking are – according to me – exquisite. Magical thinking is the least destructive way to escape reality. When you compare it to alcohol, gambling, drugs, or adrenaline-producing dangerous behaviors, magical thinking is about as dangerous as eating raw cookie dough. Magical thinking is a requirement when you are: looking forward to a vacation, a wedding, or other happy event. Every time you imagine the future, you are visiting a world that does not exist. enjoying a television series, a movie, a novel, a poem, a song, a cartoon, or any other type of fiction. Half of your brain knows these things never happened, but the other half of your brain doesn’t care. being persuaded by a well-written bit of advertising. Life is happier when it’s less cluttered. Your house will be bigger. Your teeth will be whiter. Angels will sing. You’ll be a better dancer. Go to 1800GOTJUNK.com And prepare to be amazed. Words create realities in the mind. Magical realism is a type of writing characterized by elements of the fantastic – woven with a deadpan sense of presentation – into an otherwise true story. If you exaggerate, people won’t trust you. But if you say something so impossible that it cannot possibly be true, people will be delighted by the possibility you popped into their mind. SARAH: When your home feels clean and happy, the people inside feel clean and happy. BRIAN: I’ve got a partner who lives down the street from you and we’re anxious to bring you a truckload of SPRINGTIME. [sfx magic sparkle] SARAH: You don’t have to lift a finger! Predictability is the silent assassin of advertising. Magical realism focuses the imagination, disarms the assassin, and delights the mind. BRIAN: We make junk disappear. [sfx magic sparkle] SARAH: All you have to do is point. Magical thinking is good for your soul. Magical realism is good for your business. Don’t let anyone tell you otherwise. Roy H. Williams The reinvention of Gigi Meier is nothing short of remarkable. After three decades at the boardroom level of a multi-billion-dollar bank, Gigi reinvented herself as a romance writer. Gigi has published 16 books, some quite steamy, across three ongoing series. Did Gigi to draw on her extensive banking experience to fuel her publishing success? No! She tells roving reporter Rotbart that the opposite is true! Gigi has discovered valuable insights as a romance publisher that would have been useful during her banking career! No one has guests as interesting as roving reporter Rotbart. Am I right! This party will get started the moment you arrive at MondayMorningRadio.com…
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Wizard of Ads Monday Morning Memo

Brian Brushwood knows how to gain and hold attention in social media. Reaching for that brass ring causes most people to lean too far off their plastic horse on the social media merry-go-round. SPLAT! They land flat on their faces with only a few hundred views. Brian has built a YouTube channel to 1.7 million subscribers, an entirely different channel to more than 2 million subscribers, and 12 days ago he produced a 1-minute “short” that had 3.6 million views on the first day, and at the time of this writing – on Day 12 – it has climbed to 17.1 million views. And you – yes, you – could have shot that exact same video with nothing more than a cell phone. I asked Brian if I could ask him a few questions on ZOOM for the Monday Morning Memo. Here are a some of the things he shared with me: “There’s a temptation, especially with YouTube, to perpetually feel like you’re too late. You’re never too late. I thought I was too late to start YouTube in 2006 because it had been around since 2005. It was already seeing its early superstars. And I started in 2006. And then I thought by the time Scam School came to YouTube in 2009, I thought it was too late. It wasn’t too late. I thought it was too late in 2016 when we launched the Modern Rogue. It wasn’t too late.” “YouTube is the dominant market now.” “Facebook is now pay-to-play. And for some messaging, that works. It’s worth paying the money to get the message out there. But if you’re trying to build organic fans like I am, it’s not a fit.” “TikTok: there’s only one star of TikTok, and that’s TikTok. You can get a million views one day and the next day you’ll get 800. And it’s agonizing because they literally just want to lure you into their dopamine trap. Whereas YouTube is a meritocracy.” “And here’s the beauty. If you think about YouTube as your personal agent… What personal agent knows your material all the way back to the very first time you ever posted anything? And also it knows the customer, your client, your prospective new best friend, their entire history of everything they’ve ever watched.” What can you do for me in one hour, Brian? “We can crack who you are, what you do and do not do, and craft your storytelling engine.” “Have you noticed, Roy, that on YouTube, so much of the content boils down to, ‘Can you blank with a blank?’ Or ‘How to blank with a blank.’ And these are transactional things. Either they trade on curiosity, or they trade on things that people are searching for. But very quickly, all you have to do is get on paper what your flavor is – that’s called in fancy Hollywood talk – ‘a style guide.'” “Now, I don’t want to intimidate anybody… You know what, if I did want to intimidate people, I’ll say, ‘In one hour, Roy, I can give you a story bible, a style guide, I can give you a structure, a framework, a narrative storytelling. I could break down the beats of your three-act structure. We could consider the Campbellian monomyth, all those things.'” “We could get that done in an hour and technically I’d be accurate. But the way I would explain it to anybody watching this is, ‘Give me an hour and I’ll teach you not how to tell a story; I’ll teach you to tell all the stories, because stories are happening to you all the time. Every client that has a setback is an amazing story.'” “It is so dead simple.” “Now that doesn’t mean it’s easy, but it is simple. The first hour is basically everything you’re going to need to know. Everything past that is reinforcement, and everything after that is refinement.” Brian Brushwood is a social media magician, a longtime friend, and a Wizard of Ads partner. Would you like to spend an hour with Brian? I can put you in touch with him. Roy H. Williams When Maria Fraietta’s father passed away in 2021, she and her brothers had to sort through all of their father’s files, financial accounts, bills, titles, and possessions. The project was so daunting that she decided to create a system to help you and me save priceless hours trying to piece together the jigsaw puzzle of our loved one’s accounts and possessions. Maria invested $50 to start her company and ran the business from her living room with help from her family and friends. Less than four years later, Nokbox (Next Of Kin box) has grown into a $34 million-a-year success story. Valuable entrepreneurial insights await you at MondayMorningRadio.com. You don’t want to miss this episode.…
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Wizard of Ads Monday Morning Memo

“Features and benefits” were once the most loudly shouted secrets of customer acquisition in Business to Consumer advertising (B2C). I even wrote a chapter in my first book – The Wizard of Ads – on the use of “which means” as a word-bridge between: 1. naming a feature of your product and 2. naming the benefit it delivers to your customer. But that was 27 years ago. When “features and benefits” became predictable in B2C advertising, they quickly tumbled into the gutters of “Ad-speak” and lost all of their effectiveness. Naming features and benefits is still the right thing to do in Business to Business advertising (B2B) and in Direct Response ads. In those environments, your customers already know they are in the cross hairs of a sales pitch. So name a feature, followed by “which means,” and then tell them about the benefit they will experience. Here’s how that Direct Response ad might sound: “TwinkleWhite toothpaste contains Polychromaticite® which means your teeth will be whiter, your breath will be fresher, and everyone will be attracted to you. TwinkleWhite toothpaste is the choice of 93% of billionaires and 97% of supermodels worldwide, which means Polychromaticite® is an essential ingredient in the creation of personal wealth and beauty. This miracle toothpaste isn’t sold in stores, which means you will save 65 percent when your order TwinkleWhite directly from the laboratory at TwinkleWhite.com” Direct Response advertising is a unique monster who lives and dies by its own special rules. 1. It is judged by its ability to generate an immediate result. 2. It offers no continuing benefit to the advertiser. Direct Response is the preferred method of advertising for people who are selling a stand-alone product, tickets to an event, or a quick solution for a short-term problem, such as roof repair after a hurricane. None of these people is building a brand. Although ads for B2C sales activation can sound similar to B2B ads and Direct Response ads like the one above, different rules apply. I will now whisper to you the quiet secrets of B2C sales activation in 2025. Every Powerful Message Comes at a Cost. Vulnerability is the currency that buys trust in today’s over-communicated world. Financial vulnerability, emotional vulnerability, and relational vulnerability demonstrate your sincerity. When you don’t have cash, spend time instead. Brad Casebier owned a tiny plumbing company in a town that doesn’t have enough water. So he calculated how much water a running toilet wastes every day, then advertised that he would install a new toilet flapper for free in every home that had a running toilet. No strings attached. Brad became a superstar and his company became huge. Interestingly, the average person who needed a new toilet flapper spent about $800 on other things they needed done. These diamond earrings whisper, “I love you.” Customer interest skyrockets when inanimate objects have thoughts, feelings, or the ability to speak. Promote your slowest day of the week. I rarely visit my favorite restaurant on Mondays because it is always too crowded. Their offer of “Buy a Burger and Get One Free” packs the house with people who buy lots of appetizers, side dishes, desserts, and drinks from the bar because they saved a couple of bucks on a burger. The offer is for dine-in only. Don’t think like a business owner. Think like the customer. Do not try to unload your buying mistakes through sales activation. Your company will be judged as out-of-touch and unfashionable. In-house financing at 0% interest is a friendly offer. It makes things buyable that would otherwise be out-of-reach. Powerful offers work, even when they don’t. The 40% of sales activation ads in your customer bonding campaign will accelerate the impact of the remaining 60%. Sales activation sends a signal that says, “This company is on the move. They’re putting a lot of energy into everything they do.” Some people lump sales activation ads and direct response ads into a common basket called “performance marketing.” My partner Johnny Molson recently highlighted an important point in a new 100-page research paper called The Multiplier Effect that says, “The payback of performance advertising is only as strong as the equity of the brand.” In other words, a stronger brand means you can have a better sale. And stronger brands are the result of customer bonding. The objective of your B2C customer bonding campaign is to make customers like you, trust you, and immediately think of you when they need what you sell. Nourish the seeds of relationship that you plant in the hearts of your customers with the water and sunlight of delightful sales activation. Customer bonding operates on the timeless principles of seedtime and harvest. This is why you can trust it. Roy H. Williams Andrew Matthews and his wife, Julie, have sold more than 8 million copies of their inspirational books about happiness and resilience. His first visit with us was one of 2024’s most popular episodes of Monday Morning Radio. In this, his second appearance, Andrew talks about the persistence, relationship-building and adaptability that are required to achieve success. It’s as easy as 1, 2, 3. Persistence, Relationship-building, and Adaptability. We’ll get started as soon as you arrive at MondayMorningRadio.com…
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Wizard of Ads Monday Morning Memo

1 The Second Most Profitable Form of Writing 6:44
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Philip Dusenberry once said, “I have always believed that writing advertisements is the second most profitable form of writing. The first, of course, is ransom notes.” I can testify that Dusenberry is correct. The best ad writers make more money than the most highly paid lawyers and heart surgeons. Great advertising makes an enormous difference in the top line revenue of a company. A reputation for being able to write great ads makes an enormous difference in your bank account. But only if you get paid according to the growth of the businesses you write for. Did you notice that I ended that sentence with a preposition? A pedantic will tell you that I should have said, “But only if you get paid according to the growth of the businesses for whom you write ads.” But I chose not to do that. If you can tell me why, you might have the makings of an ad writer. Do you have a friend who reads the books of the world’s most famous authors? If you say, “Call me Ishmael,” and your friend says, “Moby Dick,” your friend has the ingredients to bake a wordcake. Say to your friend, “Two roads diverged in a yellow wood.” If your friend says, “Robert Frost,” he or she has the ability to lead people to places they have never been. Say, “The price of self-destiny is never cheap, and in certain situations it is unthinkable. But to achieve the marvelous, it is precisely the unthinkable that must be thought.” If your friend looks at you and says, “Tom Robbins died last month,” they definitely have the makings of ad writer. “As you read, so will you write.” If the cadence and rhythm and unpredictable phrases singular to poets, screenwriters and novelists are echoing in your brain, your mind will spew rainbows of words like ocean water from the blowhole of a whale. Luke records Jesus as having said, “Out of the abundance of the heart, the mouth speaks.” If you want to know what is inside a person, listen to what they say and read what they write. The minds of great writers are filled with the music of other great writers. Music cannot flow from your fingertips if it does not live in your mind. I don’t mean to be unkind, but most writers have no music in their mind. Tom Robbins told NPR in 2014, “I would tell stories aloud to himself, but always out in the yard with a stick in my hand. I would beat the ground as I told the story. And we moved fairly frequently. We would leave houses behind where one section of the yard was completely bare from where I had destroyed the grass. But I realized much later in life that what I was doing was drumming. I was building a rhythm. Even today as a writer I pay a lot of attention to the rhythm in my work.” When Tom Robbins died, hypnotic passages from his bestselling novels were quoted by NPR and The New York Times in their eulogies of his life. Character dialogue written by Aaron Sorkin is the standard by which all screenwriting is judged. Aaron says, “It’s not just that dialogue sounds like music to me. It actually is music. Anytime someone is speaking for the purpose of performance, whether they’re doing it from a pulpit in a church, whether it’s a candidate on the stump or an actor on a stage, anytime they’re speaking for the purposes of performance, all the rules of music apply.” The workload of my 81 Wizard of Ads partners will soon be at maximum capacity. I am looking for brilliant ad writers. Between now and the end of the year I will onboard a small group of writers who are worth a lot more money than they are currently being paid. They will attend the partner meeting this autumn. Selection, orientation, and enculturation requires diligence and patience on both sides. Our journey will begin when you send exactly 12 things you have written to corrine@wizardofads.com . Choose the work that best represents you. Know that it will probably be summertime before you hear anything back from us. The journey of a thousand miles begins with a single step. Do you have the courage to begin? Roy H. Williams…
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Wizard of Ads Monday Morning Memo

Twenty-four thousand men were crowded into Knockaloe Interment Camp in 1914 because they had been found guilty of being in the wrong place, at the wrong time, with the wrong last name. Tightly confined behind barbed wire, those men grew increasingly weak, feeble, stiff and awkward until a man named Joseph was shoved through their gate on September 12, 1915. He gave his fellow prisoners strength, stamina, flexibility and grace. They never forgot him. When the war was over and those men were released, Joseph boarded a ship for America. While onboard that ship, he fell in love with a woman named Clara who was also headed to America. When they arrived in New York, Joseph and Clara opened a studio on 8th street that would send ripples across the world. The rest of this story is about how those ripples became a wave. George Balanchine sent his ballet dancers to Joseph on 8th street to gain strength, stamina, flexibility and grace. Martha Graham sent her modern dancers to Joseph on 8th street to gain strength, stamina, flexibility and grace. The best dancers on Broadway went to Joseph on 8th Street to gain strength, stamina, flexibility and grace. George Balanchine became known as “The Father of Modern Ballet.” Martha Graham is shown in Apple’s famous “Think Different” video as one of the 17 people that Steve Jobs felt had changed the world. Broadway, Ballet, and Modern Dance were lifted to new heights. When those ripples from 8th Street reached California, the “Golden Age of Hollywood” began. Gene Kelley danced with a light post and sang in the rain to the thundering applause of America. Slim, elegant, and incredibly strong, Fred Astaire did impossible things effortlessly. Ginger Rodgers did exactly what Fred did, but backwards and in high heels. A young man was known for his slogan, “Float like a butterfly, sting like a bee.” He brought strength, stamina, flexibility and grace to the world of boxing. Like Martha Graham, this young boxer was chosen to appear in Apple’s famous “Think Different” video as one of the 17 “crazy ones” who changed the world. He had been the heavyweight champion of the world for 5 years when a 10-year-old boy named Michael elevated dancing to an even higher place with the help of his 4 older brothers. Those 8th Street ripples of strength, stamina, flexibility and grace had splashed back from the California coast and were now rippling through Motown. Charles Atlas and Joseph Pilates were born one year apart and lived an almost identical lifespan. Charles Atlas gave men bulging biceps that other people could admire. Joseph Pilates told us how to gain the strength, stamina, flexibility, and grace to do whatever we want to do. What do you want to do? – Roy H. Williams PS – Joseph loved Clara until the day he died. Are your employees happy to follow you, or do they avoid you like a skunk at a garden party? Phillip Wilson says the more accessible you are as a leader, the more your business will thrive. But when leaders create a gap between themselves and their employees, they lose top talent and nudge workers toward unionization. Listen in as the famous Phillip Wilson explains to roving reporter Rotbart why “Approachable Leadership” is the only elevator that can lift employee morale, productivity, and retention. The button has been pressed and this elevator is about to up-up-up! But we’re holding the door open for you, hoping that you’ll join us at MondayMorningRadio.com…
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Wizard of Ads Monday Morning Memo

The biggest decisions I ever made didn’t seem big at the time. I’ll bet the same is true for you. Pivotal changes in direction seem obvious to us 10 years later, but during that tiny moment when we alter our course a little, it feels like a very small thing. Here are 4 small, pivotal moments that loom large in my mind today. Moment #1: I was a 22-year-old advertising salesman who was rapidly going bald. Every business owner I met was trying to decide, “Where should I invest my ad budget?” One morning I heard myself answer, “I don’t care where you spend your money. The thing that matters most is what you say in your ads.” The man didn’t believe me. But I believed me. The direction of my future was altered by a few degrees in that singular, magical moment. Moment #2, about 18 months later: I was writing exceptional ads and everyone was dancing except me. I knew something was missing, but I didn’t know what. And it was bugging me. I looked into my own eyes in the bathroom mirror for about a minute one morning. And then I said out loud, “Why am I not seeing better results?” My reflection reached out from that mirror, slapped my face, grabbed my collar and pulled me in so closely that my nose was pressed into the glass. I could feel its breath on my ear as it whispered, “You are reaching too many people with too little repetition.” You never forget a thing like that. Moment #3: I was pondering the “Reach and Frequency Analysis” of my media schedule that had been calculated for me by the most famous data company in America and It said everything was fine. But I knew I was reaching too many people with too little repetition. That was the problem. I found the cause of that problem – and the solution to it – buried deep in the methodology of how advertising everywhere is measured, sold, purchased, and evaluated. Good science is distorted by our erroneous assumptions. We gather perfectly accurate data and then misinterpret it. We rarely question our assumptions, especially when they are part of the universally accepted way of “How Things are Done.” If you could see the mistakes that hide in your blind spot, it would not be called “a blind spot.” Misinterpretation of data is an irresistible tide that carries every boat in the wrong direction. The first fatal mistake occurs so early in the process of data processing that we never really question it. The second fatal mistake happens during the implementation stage. You assume that spreading your small ad budget across different media is the right thing to do because everyone does it. This idea of a “media mix” is practiced by all the largest advertisers and taught in every university. They say to their marketing students, “This is what the biggest companies do. You should imitate them.” But here’s the dead fly in that bowl of soup: When a company has a much bigger ad budget than everyone else in their category, they can aim that firehouse across several media and soak everyone with relentless repetition. But you don’t have a firehouse. You have a watering can. If you use your watering can properly, you’ll be able to afford a garden hose. And if you use that garden hose properly, you will soon be able to afford a fire hose. The water in your watering can should be used to water all the people you can reach with sufficient repetition. “with sufficient repetition.” “with sufficient repetition.” Repetition is the non-negotiable you must protect at all cost. When you reach too many people with too little repetition, no one gets wet, and you stay small. NOTE: I am dangerously oversimplifying the solution when I say that you can achieve automatic, involuntary recall (known as procedural memory) by reaching the average person at least 2.5 times per week, every week, with a magnetically memorable message. That’s how you become a household word. That simple explanation is dangerous because the reports that are most commonly generated from the data will confirm you are achieving a weekly repetition of 2.5 when you are not, in fact, achieving it. Let’s review: (A.) When you are buying media, never forget that figures lie, and liars figure. You have to know more about data analysis than the media sellers who want to put your ad budget in their pocket. (B.) You will always be attracted to the media that is most easily measured, not the one that is the most effective. You must resist this fatal attraction. (C.) You will assume that the secret to success in advertising is “to reach the right people.” FACT: I have never seen a business fail due to reaching the wrong people. (D.) Your ads will need to win the heart, knowing that the mind will follow. FACT: The mind will always find logic to justify what the heart has already decided. (E.) Winning the hearts of people is amazingly affordable if you (1.) have patience and (2.) know how to write great ads. (F.) Winning those hearts at the last minute is extremely expensive. Don’t put it off until the last minute. When I discovered the secret of making miracles, I began making millionaires. Moment #4: I decided to quit charging by the hour when I was about 30 years old. My new plan was to charge a flat rate per month for one year, then adjust that monthly salary up or down by the same percentage the client’s top line had increased or decreased during the previous 12 months. This aligned my best interests with their best interests. Note to Great Ad Writers: Don’t be paid according to how much your client spends. Be paid according to how much they grow. That is how you will become the world’s most highly paid ad writer. The same is true for media buyers. Roy H. Williams PS – You definitely want to see page one in the rabbit hole today. To see page one, click the image of the sunset at the top of this page. If you are listening to the audio version of this memo, go to MondayMorningMemo.com and look in the archives for February 27, 2025. “Moments that Change Everything.” NOTE 1: Advertising professionals will notice that I refer to “reach and frequency” as “reach and repetition” throughout this essay. Roy does this because he writes for people who never took advertising classes in college. It has been our experience that people will often misinterpret the word “frequency,” but they always understand the word “repetition.” NOTE 2: Everything the wizard told you today applies only to B2C advertising (Business-to-Consumer.) It does not apply to B2B advertising (Business to Business). And Direct Response advertising is its own special monster.…
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Wizard of Ads Monday Morning Memo

If you believe that people today have a short attention span, you are mistaken. FACT: We live in an over-communicated society. This is why we have learned how to quickly filter out messages that do not interest us. FACT: We will happily spend several hours binge-watching shows that appeal to us. Where’s your theory about a short attention span now? If you want to get people’s attention and hold that attention, talk to them about things they already care about. If people aren’t paying attention to your ads, it is because (A.) you chose the wrong thing to talk about, or (B.) you are talking about it in a predictable way. I wrote an ad this morning for a jewelry store. This is how the ad begins: RICK: Sicily is the island at the toe of the boot of Italy, SARAH: and the town of Catania is situated on the seashore, staring at the toe of that boot. MONICA: That’s where Jay, one of our owners, traveled to meet Italy’s most exciting new jewelry designer. RICK: Tell us about it, Jay. JAY: When I met Francesco and saw what he was working on, I almost hyperventilated. Those 5 lines do not sound like the typical jewelry store ad. But I’ll bet you’d like to hear the rest of it. Let’s talk for a moment about another obvious truth: FACT: Ads rarely work for products that people don’t want. The ad writers and the media will always get the blame, but the real mistake is made when business owners convince themselves that advertising can sell things that no one wants. Advertising cannot, in fact, do that. I recently spoke to a friend who sent out 20,000 postcards that failed to get a response. This led him to conclude that “direct mail doesn’t work.” When he told me what was featured on those 20,000 postcards, I told my friend the truth. “Your experiment proved only that a weak offer gets weak results. Direct mail didn’t fail. Your offer did.” Your objective determines the rules you must play by. Direct Response – immediate result advertising – can be measured with ROAS (Return On Ad Spend.) Pay-per-click is perhaps the most common type of direct response advertising, but direct response offers are routinely made using every type of media. If you plan to introduce, explain, and sell a product or service to a customer with whom you have no previous relationship, you are rolling the dice of direct response. You can always measure the effectiveness of direct response ads with ROAS. Direct Response is a sport for surfers who like to ride the wave of a trend. It is a wild and crazy rollercoaster ride of feast-and-famine. If you like excitement, you should definitely do it. But be aware that the most successful direct response marketers are spending 25% to 35% percent of top line revenues on advertising. You need at least a 20x markup to play that game. I prefer sowing and reaping. Seedtime and harvest. Brand Building creates a long-term bond with the customer. The goal of brand building is to make your name the one that customers think of immediately – and feel the best about – when they finally need what you sell. Your Return on Ad Spend –ROAS – will look terrible when you first begin, but it will get better and better as you build a relationship with the public. In the long run, nothing can touch brand building. It is always the most cost-effective way to invest your ad budget if you have patience, confidence, and a good ad writer. Roy H. Williams Twenty-eight million viewers tuned in to “The Apprentice” each week to watch people be told, “You’re Fired.” But in the real world, dismissing employees is far more complicated —emotionally, ethically, and legally. How to dismiss employees isn’t taught in business school, and managers often fumble the process. Mahesh Guruswamy has spent much of his career delivering bad news — not just to employees but also to customers, investors, and even his superiors. Today Mahesh is sharing his hard-earned wisdom with roving reporter Rotbart. Make time for this episode! You are about to learn some incredibly valuable things at MondayMorningRadio.com.…
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Wizard of Ads Monday Morning Memo

1 Media Measurement Mistakes: Chapter 1 12:00
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Buying advertising is a lot like buying diamonds. Allow me to explain. Anyone who talks to a jeweler will be told that diamonds are graded according to the 4 C’s: Color, Clarity, Carat weight, and Cut. Customers ask the jeweler, “Which of the 4 Cs is most important?” This seems like a perfectly reasonable question, but the truth is that the 4 C’s cannot be compared to one another. There is no rubric, no metric, no algorithm that can equate them. The 4 C’s are distinctly separate from one another. They are not interchangeable. Advertising is like that. Each of the characteristics of highly effective advertising are distinctly separate from one another. They are not interchangeable. Natural diamonds can be an infinite number of shades of yellow, grey, brown, green, blue, red, or a mixture thereof. Diamonds can also be colorless. The only thing more valuable than a colorless diamond is an extremely colorful one. Color is a measurement of rarity, not beauty. Clarity is another measurement of rarity, not beauty. “Flawless” clarity refers to a diamond which is free of inclusions under 10x magnification. But under 40x magnification every flawless diamond is swimming with inclusions that cannot be seen under 10x. So get this idea of “flawless” out of your head, okay? It is a myth. Seven clarity grades below flawless is another clarity known as SI2, which looks flawless to the naked eye. Not even a jeweler can tell the difference without 10x magnification. But there is a huge difference in price between flawless and SI2 because Clarity is a measurement of rarity, not beauty, remember? Carat weight is how the size of a diamond is measured. We’ll come back to this in a minute. Cut does not refer to the shape of the diamond, but to the ability of the diamond to gather light, bounce it between the facets, and then shine it upward toward the eyes. When diamonds are cut perfectly, they do not leak light out of the bottom of the diamond. A perfectly cut diamond returns 100% of internalized light upward and outward in a wild spectacle of sparkles. You want sparkles, but you also want carat weight. When you cut a diamond crystal perfectly, you lose more than half of that diamond’s Carat weight. But if you cheat the cut a little, the diamond won’t sparkle as much but it will weigh more and sell for more money. If you cut the diamond with a thick girdle and a deep pavilion, the diamond will be dull because its internal mirrors will be misaligned, but it will be much heavier than if it were cut properly. A Carat is a unit of weight. There are 141.748 Carats in an ounce. This means that a small pouch of 1-Carat diamonds worth just $4,000 each will cost you $567,000 an ounce. Pure gold is less than $3,000 an ounce. Are you beginning to understand why diamond cutters are loath to grind away precious carat weight in the quest for maximum sparkle? Your logical mind tells you that it should be possible to create a diamond algorithm that says, “one color grade = 0.05 carats = 0.78 of a clarity grade = 2.13% excess weight above the projected carat weight for a perfectly cut diamond of this diameter.” Your logical mind tells you this because you continue to believe that dissimilar properties such as color, clarity, carat weight, and cut can be quantified, codified, and reconciled. In truth, they cannot. Buying advertising is even more complicated than buying diamonds. The rubric used to calculate the Gross Rating Points achieved in media schedules makes perfect sense until you realize it equates dissimilar properties and treats them as though they are interchangeable: Reach = the total number of different people who experienced your ad within a specified period of time. Frequency = how often the average person experienced your ad. If half the people experienced your ad only once, and the other half experienced it twice, your ad campaign would score a Frequency of 1.5 in your specified window of measurement. How Gross Rating Points are calculated. (And they will always automatically be calculated by the media sellers.) STEP ONE: Reach x Frequency (repetition) = Gross Impressions STEP TWO: Gross Impressions cast as a percentage of the Nielsen population of your trade area = Gross Rating Points. (GRP’s) STEP THREE: Cost Per Gross Rating Point or CPP (Cost Per Point) is calculated by A: the cost of the schedule B: divided by the number of Gross Rating Points it delivers. If the population of your trade area is 765,432 people and your ad schedule delivers 765,432 Gross Impressions in the specified window of time, your schedule achieved 100 Gross Rating Points, (the mathematical equivalent of having reached 100% of your trade area 1 time) But is that really what happened? Of course not. Perhaps you reached 50% of the city twice. Maybe you reached 33.3% of the city 3 times. You might have reached 25% of the city 4 times. Or 10% of the city 10 times, 5% of the city 20 times, Or 1 sad bastard 765,432 times. Do you believe that each of those schedules will deliver the same result? Of course not. But each of them delivers 100 Gross Rating Points. Gross Rating Points give you no insights that can help you, yet hundreds of billions of dollars are spent each year choosing media schedules according to their Cost Per Point. The fatal mistake was made in Step One. Reach and Frequency (repetition) are not interchangeable. You cannot multiply one times the other to get “Gross Rating Points.” That’s just stupid. Any local business that evaluates ad schedules based on their Cost Per Point will always reach too many people with too little repetition. Reach is easy to achieve. Frequency is hard to achieve unless you bite the hook of broad rotators which are added to your schedule at little or no cost. If you allow this “added value” to be included in the calculation of your reach and frequency, you are going to be deeply disappointed in the results of your ad campaign. You do not want to reach 100% of the people and convince them 10% of the way when the same small ad budget will let you reach 10% of the people and convince them 100% of the way. Repetition is what you’re after. You need an absolute minimum frequency of 2.5 per week, every week. If you accept the logic that “on a week, off a week” is all that you can afford, your schedule is going to fail. The Nielsen schedule report you want to see is a report that no one wants to show you. (Did I say Nielsen? Yes, I said Nielsen. I did not say another name.) You want to see Net Persons and Frequency for a ONE WEEK schedule, Monday through Sunday. And no broad rotators – zero – can be included in this calculation. And you must buy this ONE WEEK schedule 52 weeks per year. You can buy Net Persons that equal about 25% of the population of your trade area extremely efficiently, especially in larger cities. But the second 25% – giving you Net Persons that total around 50% of the city – will cost you nearly twice the amount you spent to buy the first 25%. The problem you run into is the declining efficiency of achieving new Net Reach due to cume duplication, or “shared audience.” But if you schedule that first 25% of the population correctly, you will soon be able to easily afford the price of reaching and owning that second 25%. Because you will have grown monster big. You are fooling yourself if you believe you can efficiently reach more than 50% of your city. And when I say city, I mean the 18+ Nielsen Population of your trade area. Like I said, buying advertising is far more complicated than buying diamonds. Roy H. Williams Next Week: Media Measurement Mistakes: Chapter 2 By the way, the Tiny Tribe and I have prepared an exceptional rabbit hole for you today. To enter the rabbit hole just click the image of me at the top of this page. And once inside, each image you click will take you one page deeper. – Indy Beagle Israel Duran shows people how to transform their businesses. And then he shows them how to leverage that success to impact, inspire, and influence their communities. Israel describes himself as an “impact architect” who helps business owner make money, make a name, and make a difference. Learn how to do it at MondayMorningRadio.com…
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Wizard of Ads Monday Morning Memo

I recently sent you two memos about our need for positive hope. “Hollywood’s Broken Angel” was the true story of a woman who desperately needed a friend to encourage her. “Hope and a Future” explained how easy it is to recharge the emotional batteries of a friend whose light has dimmed. Positive hope crackles with the vibrant energy of life itself. It radiates honesty, openness, forgiveness, acceptance, optimism, loyalty and love. Positive hope illuminates the heart and drives away the darkness. But there is also such a thing as negative hope. It promises salvation but delivers only hubris, which is desperation disguised as confidence. Negative hope is attractive, addictive, and cruel. Gamblers sitting around a poker table are the perfect portrait of negative hope. They ride a rollercoaster of elation and despair but tell themselves they have a system. A second portrait of negative hope is a lottery ticket, a receipt issued by the government to citizens who pay a voluntary tax because they believe in lucky numbers and are extremely bad at math. Bernie Madoff was a salesman of negative hope. He wore the mask of a self-made billionaire, but behind that mask was a desperate little con man who stole money from innocent people who believed they had been admitted into the inner circle of a genius who had a secret system. The world is full of elegant and attractive people who sell negative hope. One of them will sell you a worthless education by promising you a better-paying job. Another will sell you a garage full of crap by convincing you of the miracle of multilevel marketing. A third will sell you the promise of inner peace by convincing you they have it, and that it can be transferred to you for money. Negative hope is attractive, but you can easily recognize it now that you know what to look for. I’m really glad we got that out of the way because now I’ve got some great news for you: inner peace is real. And here’s some even better news: you can have it for free, no strings attached. Inner peace is honesty, openness, forgiveness, acceptance, optimism, loyalty and love. All of these can be yours for free. But first you have to give them away. It is a simple but fascinating system. The more you give these 7 things to others, the more richly they accumulate in you. Five hundred and eleven Christmases have come and gone since Giovanni Giocondo sent his Christmas letter to a friend in 1513. It said, “No peace lies in the future that is not hidden in this present little instant. Take peace!” Likewise, I say to you, inner peace is hidden in this present little instant. Reach out and take it. It’s yours. Roy H. Williams When roving reporter Rotbart was a financial columnist with The Wall Street Journal , he met a young man named Steve Jobs who left a lasting impression on him. “When I spoke with Jason Schappert,” Rotbart says, “it felt like I was talking with Steve Jobs again.” Jason Schappert recently launched an AI-powered investment platform for middle-class consumers, providing the same insights and tools typically reserved for the ultra-rich. Today you have an opportunity to learn from Jason Schappert about how to identify opportunities, make bold decisions, and leverage your passion as roving reporter Rotbart meets with him at MondayMorningRadio.com…
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Wizard of Ads Monday Morning Memo

Fifty years ago, I was a teenager with an unreliable automobile. But that’s never a problem for an Oklahoma boy who has knowledge, tools, and daylight. My knowledge and tools were always with me, but the daylight disappeared at the worst possible time, no matter how badly I needed it. Cell phones had not yet been invented. When the batteries in my flashlight died, nothing could be seen but the desperation, defeat, and despair of a boy at the side of the road trying to repair a car in the darkness. Any person who stopped to help me with a bright beam of light seemed like an angel sent from God. People who are lost, lonely and frightened are all around us but we seldom see them because fear, sadness, and despair look exactly like preoccupation, concentration, and distraction. This is how people in pain disappear into the scenery around us. But sometimes the beam of light within you will reveal a person directly in front of you who needs your help. Will you pass by on the other side of the road, or will you stop and share your light? I’m not just talking about random strangers. I’m talking about people whose names you know, people who are already in your life; coworkers, colleagues and employees who are walking with an invisible limp, people whose sunlight has receded below the horizon. You can shine some light into their darkness: Find a moment when it is just the two of you. Look at them and say their name. Say , “Do you know what I’ve always admired about you?” Describe specific moments that quietly impressed you. Tell them the truth about themselves. Remind them of who they are, and how much they matter, and why they belong. This is often all it takes to recharge a person’s batteries and help them get their motor running again. When you shine your light into their heart, you elevate their hope and brighten their future. The mark of a strong leader who is deeply loved is that they lift up the people around them by speaking the encouraging truth into their lives, regardless of whether a person needs it or not. It is a gift that is always welcome. Roy H. Williams “Leadership is not a static trait but an evolving journey,” says Bob Kaplan, a high-level management expert with over three decades of experience. “Even ‘born leaders,’ need training, desire, and experience to achieve real greatness,” he says, and then he adds, “The most challenging people to manage are always the leaders themselves.” Bob Kaplan believes CEOs and other C-suite executives should continually invite feedback — good and bad — and then concentrate on eliminating their shortcomings as they continually refine their skills. Hey! Do you want to run with the big dogs or stay on the porch? Roving reporter Rotbart says he will begin his interview of Bob Kaplan the moment you arrive at MondayMorningRadio.com. Aroo!…
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Wizard of Ads Monday Morning Memo

Her name was Lillian Millicent Entwistle, “Peg” to her friends. She was born in 1908. At the age of 19, Peg married Robert Keith, 10 years older than she. Then she discovered that he had been married before and had a 6 year-old son. The couple was soon divorced. “I’ll move to a new place and get a new start,” she thought. “Goodbye, New York. Hello, L.A. I’m going to become an actress.” But hopes and dreams are fragile things and hearts are easily broken. At the age of 24 “She decided she’d failed,” says David Wallace, author of Hollywoodland. “She was very dejected and one day in 1932 she came up to the Hollywood sign, found a maintenance ladder by the ‘H,’ climbed up to the top and presumably took one last look over the city she had failed to conquer, and jumped.” Her body was discovered two days later by a hiker. A handwritten note was found in her purse. “I am afraid I am a coward. I am sorry for everything. If I had done this a long time ago, it would have saved a lot of pain.” A letter arrived at her home on the same day her body was discovered. It was from The Beverly Hills Playhouse. They wanted her to star in their next production. Are you ready for this? It was to be a play about a young girl who loses all hope and commits suicide in the final act. Peg, if only you could’ve hung on. Things are never as bad as they seem. But now all we have left of you is a photograph and a note. Remember that 6-year-old son of Robert Keith you heard about in the second paragraph? That boy, Brian Keith, grew up to be a famous actor, best known for his role as “Uncle Bill” on the hit TV show, “Family Affair.” He also played the perfect Teddy Roosevelt opposite Sean Connery in “The Wind and the Lion,” (1975). I have seen that movie 14 times. Brian Keith made Teddy Roosevelt come alive for me. Brian Keith shot himself in 1997. Yes, hopes and dreams are fragile things and hearts are easily broken. Be gentle with the hearts that have been entrusted to you. Roy H. Williams Mike Frick started a side hustle as a way to help his college-student son earn extra cash. Today that business sells its products nationwide to construction sites, quarries, farms, mines, and the US military. “Our products are simple, durable, and cost effective,” Mike tells roving reporter Rotbart. In spite of heavy competition from Chinese knock-offs, Mike and his company continue to thrive by manufacturing their products only in America. It’s a story of focus, humility, and fantastic success. Because that’s how we roll at MondayMorningRadio.com.…
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Wizard of Ads Monday Morning Memo

I asked Google, “What are thoughts made of?” Google said, “According to current scientific understanding, thoughts are essentially made up of electrical signals generated by the firing of neurons in the brain, which communicate with each other through chemical messengers called neurotransmitters; essentially, a thought is a complex pattern of neural activity within the brain, triggered by sensory input, memories, and other factors.” Google’s answer to my question is true, but it isn’t useful. My goal is to place a thought into the mind of another person. I want to change what they are thinking and feeling. In 2003 I proposed a theory that has come to be known as “The 12 Languages of the Mind.” It explains how thoughts are constructed from pre-thought particles. Stay with me. This is about to get interesting. A neuron is a nerve cell, the basic unit of the nervous system. It is responsible for sending and receiving electrical signals. A synapse is the tiny gap between two neurons. This is where information is transferred from one neuron to another through the release of chemical messengers called neurotransmitters. Essentially, a neuron is the cell itself, and a synapse is the connection point between two neurons where communication occurs. Sounds a little bit like a computer, doesn’t it? A computer is of little value without an operating system. The 12 Languages of the Mind are the operating system of the brain. Let’s look at it another way. We know that all the matter in the universe is made from just 3 primaries: protons, neutrons, and electrons. These form atoms, the smallest units of matter. Atoms of elements combine to create molecules of compounds; two atoms of hydrogen plus one atom of oxygen create a single molecule of water, H2O. There are 118 different kinds of atoms organized in The Periodic Table of the Elements. We can create new substances because we now understand the constituent components that underlie all the matter in the universe. Just as protons, neutrons, and electrons can be arranged to form matter, The 12 Languages of the Mind can be arranged to communicate thoughts and trigger the emotions, opinions, and reactions that follow those thoughts. Symbols are one of The 12 languages of the Mind. Motion is another. Hydrogen + Oxygen = Water. Symbol + Motion = Ritual. Our material universe is created from just 3 primaries. Likewise, all the colors we see are created from just 3 primaries, red, yellow, and blue in subtractive color, red, yellow, and blue in subtractive color. But red, green, and blue in additive color. It depends on whether your eye is absorbing the light waves, which is additive, or whether you are seeing reflected light from a substance that has absorbed part of the light spectrum. That is called subtractive color. Created from 12 primaries, how much bigger is the universe of your mind? Your body contains about a 100 million sensory receptors that allow you to see, feel, taste, hear, and smell physical reality. But your brain contains about 10,000 billion synapses. This means you are approximately 100,000 times better equipped to experience a world that does not exist, than a world that does. It is these 10,000 billion synapses that allow us to imagine a better future, or a worse one. . Created from 12 primaries, how much bigger is the universe of your mind! Every form of human expression is created from the 12 Languages of the Mind. Using them unconsciously is talent. Using them consciously is skill. Communication is fun and persuasion is simple when you understand the building blocks of the mind. I will spend 15 or 20 minutes explaining in some detail The 12 Languages of the Mind to the people in Tuscan Hall on March 17th, and I’m doing it for free. Altogether, it will be a 4-hour, free tutorial. If you want to attend that 4-hour tutorial in Austin on March 17th, just go to powerselling.com and you’ll see a little RSVP invitation. Fill it out. Boom! You’re registered. It will rock your world. It will make you money. But perhaps you have something better to do. Roy H. Williams Terry Whalin is a rock star among book publishers. He has written more than 60 mainstream books, including a popular biography of Billy Graham, and now Terry serves as an acquisitions editor for a highly-regarded book publishing house, coaching business owners and entrepreneurs into becoming famous authors. This week, Terry reveals the naked truths — good and bad — that all would-be authors need to know before they sit down at their keyboards in search of fame and glory. Roving reporter Rotbart is at the wheel, and his deputy, Maxwell, is riding shotgun. Hang on tight. Things are about to get crazy at MondayMorningRadio.com.…
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