The BBQ Guy Taking The Bull Sh*t Out Of BBQ podcast

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#251: Fans favorite: Mastering the Art of Customer Experience: Insights from the CEO of the CXPA 29:41

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Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and aligning internal operations to consistently deliver value across all touchpoints. He also stresses the need for cross-functional collaboration and leadership that models CX priorities. When hiring, Melia looks for individuals who demonstrate storytelling ability, problem-solving, and ownership—key traits for driving cultural transformation. His approach reinforces the idea that sustainable CX excellence requires intentional system design, emotionally intelligent talent, and unified leadership around customer-centric goals. About Greg Melia At the helm of CXPA, my focus revolves around championing the global customer experience profession through strategic communications and community building, honed over five transformative years in leadership. Our organization thrives on CX certification, publications, and community that empower customer experience professionals to excel. Resources Customer Experience Professional Association: https://www.cxpa.org/home https://www.cxpa.org/home Please, hit the follow button: Apple Podcast: http://cxgoalkeeper.com/apple Spotify: http://cxgoalkeeper.com/spotify We’d love to hear your thoughts — leave a comment and share your feedback! Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ About Gregorio Uglioni: Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions Listen to more podcasts on The Agile Brand network here: https://agilebrandguide.com/the-agile-brand-podcasts/…

The BBQ Guy Taking the bull Sh*t out of BBQ

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Welcome to the The BBQ Guy , where amazing bbq isnt just a dream i will help you get great results without all the Bull Sh*t

7 episode

#Sports #Paul

The BBQ Guy Taking the bull Sh*t out of BBQ

updated 6 tahun yang lalu

Beranda serial•Feed

Welcome to the The BBQ Guy , where amazing bbq isnt just a dream i will help you get great results without all the Bull Sh*t

7 episode

#Sports #Paul

Semua episode

1
Taking the bull sh*t out of bbq "We all have a lot to learn". 59:44

6 years yang lalu59:44

59:44

Taking The Bull Sh*t Out Of BBQ Talkin… Today i'm talking with Matt one of my customers about his learning experience and what he would like to know about the different methods of Cooking follow matt as he takes his bbq from ordinary to extraordinary while i help him along the way for more information on me or my products go to website - www.thebbqguy.com.au Facebook - https://www.facebook.com/paulthebbqguy/ instagram- https://www.instagram.com/paulthebbqguy/?hl=en…

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Taking the bull shit out of bbq- the longest 24 hours 27:14

6 years yang lalu27:14

27:14

I walk you through the long 24 hours of what is involved in me running one of my bbq classes. I hope you get allot out of this and hopefully see you at my next class

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Taking the Bullsh*t out of BBQ - the Perfect Smoke 25:55

6 years yang lalu25:55

25:55

*strong Language WARNING* - Please note a few swear words slipped in this episode, we got a little to laid back, hahaha. I talk to a customer who is having trouble like a lot of people do getting the perfect smoke and is finding that his BBQ is bitter and over powering, i help him find the answers to his questions. Feel free to leave comments below to ask any questions i can help with For more information on me or my products go to website - www.thebbqguy.com.au Facebook - https://www.facebook.com/paulthebbqguy/ instagram- https://www.instagram.com/paulthebbqguy/?hl=en The BBQ Guy class - http://bit.ly/thebbqguyclass…

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Taking The Bull Sh*t Out Of BBQ Talking pork ribs 39:34

6 years yang lalu39:34

39:34

Today i'm talking with Matt one of my customers about his learning experience and what he would like to know abouth the different methods of Cooking pork ribs and the different types of ribs. follow matt as he takes his bbq fro ordinary to extrodinary while i help him along the way for more information on me or my products go to website - www.thebbqguy.com.au Facebook - https://www.facebook.com/paulthebbqguy/ instagram- https://www.instagram.com/paulthebbqguy/?hl=en…

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Taking the Bull Sh*t out of BBQ- cooking and preparing brisket 40:42

6 years yang lalu40:42

40:42

In this Episode Paul Speaks with a Facebook follower Matt who needs help with cooking brisket, we speak about everything from selecting the brisket, to trimming, the cook and even resting! For more about The BBQ Guy go to www.thebbqguy.com.au Tto register for one of our bbq classes held in melbourne please email - thebbqguy@hotmail.com Videos - https://www.youtube.com/channel/UCLS-EQTP56Dcb5cUsPN0NZA instagram - https://www.instagram.com/paulthebbqguy/ facebook - https://www.facebook.com/paulthebbqguy/…

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Tips for great bbq 29:02

7 years yang lalu29:02

29:02

Here is my basic cook method that will change the way you bbq

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What sort of smoker should I buy for low and slow bbq 15:11

7 years yang lalu15:11

15:11

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