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Konten disediakan oleh Barton Gilman, LLP, Barton Gilman, and LLP. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Barton Gilman, LLP, Barton Gilman, and LLP atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

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Business Transformation Pitch with The CX Goalkeeper

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#251: Fans favorite: Mastering the Art of Customer Experience: Insights from the CEO of the CXPA 29:41

10 hari yang lalu29:41

29:41

Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and aligning internal operations to consistently deliver value across all touchpoints. He also stresses the need for cross-functional collaboration and leadership that models CX priorities. When hiring, Melia looks for individuals who demonstrate storytelling ability, problem-solving, and ownership—key traits for driving cultural transformation. His approach reinforces the idea that sustainable CX excellence requires intentional system design, emotionally intelligent talent, and unified leadership around customer-centric goals. About Greg Melia At the helm of CXPA, my focus revolves around championing the global customer experience profession through strategic communications and community building, honed over five transformative years in leadership. Our organization thrives on CX certification, publications, and community that empower customer experience professionals to excel. Resources Customer Experience Professional Association: https://www.cxpa.org/home https://www.cxpa.org/home Please, hit the follow button: Apple Podcast: http://cxgoalkeeper.com/apple Spotify: http://cxgoalkeeper.com/spotify We’d love to hear your thoughts — leave a comment and share your feedback! Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ About Gregorio Uglioni: Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions Listen to more podcasts on The Agile Brand network here: https://agilebrandguide.com/the-agile-brand-podcasts/…

Barton Gilman, LLP

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Konten disediakan oleh Barton Gilman, LLP, Barton Gilman, and LLP. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Barton Gilman, LLP, Barton Gilman, and LLP atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Podcast by Barton Gilman, LLP

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34 episode

#Barton Gilman #LLP #Podcasting Education #Barton Gilman LLP

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Barton Gilman, LLP

updated 4 tahun yang lalu

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Beranda serial•Feed

Konten disediakan oleh Barton Gilman, LLP, Barton Gilman, and LLP. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Barton Gilman, LLP, Barton Gilman, and LLP atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Podcast by Barton Gilman, LLP

… continue reading

34 episode

#Barton Gilman #LLP #Podcasting Education #Barton Gilman LLP

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School Choice Voice - Episode #1 - Nina Rees, National Alliance for Public Charter Schools 31:09

4 years yang lalu31:09

31:09

To kick off the School Choice Voice, an exclusive social media group for those dedicated to strengthening education opportunities for all kids, education lawyer Matt Plain caught up with the President and CEO of the National Alliance for Public Charter Schools Nina Rees (@ninacharters) for the inaugural episode of the School Choice Voice podcast. #schoolchoicevoice…

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Episode #33 - COVID-19 Testing and Vaccination: A Guide for New York Charter Schools 51:52

4 years yang lalu51:52

51:52

With vaccination and testing requirements constantly changing, Paul O'Neil and Jaimie Fernand join us to provide a guide for New York Charter Schools.

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Legal Lowdown Podcast - Episode #32 - Insurance Basics for Small Businesses 34:15

4 years yang lalu34:15

34:15

There are many types of insurance available to small businesses across all industries. However, since most small businesses don't have a risk management or in-house legal departments, many owners select insurance coverage themselves. In this episode, Kevin Hensley discusses the types of insurance available to small businesses and how best to utilize them.…

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Legal Considerations of Proposed MA COVID-19 Emergency Paid Sick Leave Law 25:37

4 years yang lalu25:37

25:37

Massachusetts is poised to sign into effect a new COVID-19 emergency paid sick leave law. Greg Vanden-Eykel joins us to discuss the details of the proposed legislation and its impact on employers and employees in the state.

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Legal Lowdown Podcast - Episode #30 - Crisis Communications Strategies for Schools 32:31

4 years yang lalu32:31

32:31

From severe weather to technology breakdowns, even in a non-pandemic world schools can face challenges that, without a plan, can turn into a full-blown crisis. Today, we are joined by public relations expert Gregg Perry and education attorney Matt Plain to discuss the importance of developing a crisis communications plan and how to do so.…

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Legal Lowdown Podcast - Episode #29 - Ins and Outs of Charter School Financial Audit Requirements 33:41

5 years yang lalu33:41

33:41

Public Charter Schools have unique governance concerns and financial audit obligations. In this episode, we are joined by Matt Plain of Barton Gilman and Matthew McGinnis of AAFCPAs to dig deeper into this topic and provide considerations for Public Charter Schools.

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Legal Lowdown Podcast - Episode #28 - IP Considerations for Charter Schools 19:34

5 years yang lalu19:34

19:34

As schools utilize, implement and enhance their distance learning during the COVID-19 pandemic it has raised some concerns about the legalities of some tools being used in these new virtual classrooms. In this episode, Alex Chiulli joins us to discuss the legal considerations around this and how Charter Schools are fairing with them during this school year.…

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Legal Lowdown Podcast - Episode 27 - COVID-19: Legality of Home Schooling and Learning Pods 33:31

5 years yang lalu33:31

33:31

With the advent of distance/remote learning brought on by COVID-19, many families have been seeking alternatives to educate their children. In many cases this includes homeschooling and learning pods. In this episode, Matt Plain is joined by Pat Hennessy, a nationally-recognized school law expert, of Conrad O'Brien, to discuss the legalities of these options.…

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Episode #26 - COVID-19: Charter School Reopenings on the East Coast & West Coast 53:13

5 years yang lalu53:13

53:13

Amid COVID-19, kids across the country are going back to school. Today, Matt Plain shares how charter schools here on the East Coast are facing this challenge. We are also joined by Mackenzie "Mac" Woods from Osborn Maledon in Arizona to report on how charter schools out west are doing the same.

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Legal Lowdown Podcast - Episode #25 - How are Assets Divided in MA Divorces? 24:01

5 years yang lalu24:01

24:01

Divorce can be a major challenge from an emotional standpoint, but also from a financial and logistical one as well. In this episode, Rui Alves joins us to discuss the finer points of how assets are viewed by the courts in Massachusetts and how one could expect them to be divided in a divorce proceeding.…

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Legal Lowdown Podcast - Episode #24 - COVID-19 Impact on Family Law 18:10

5 years yang lalu18:10

18:10

COVID-19 has impacted so many aspects of our lives, but none more important than our families. In this episode, Rui Alves talks about the compounding effect COVID-19 has had on families that have separated, divorced or sharing child custody.

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Legal Lowdown Podcast - Episode #23 - COVID-19 Reopening Liability Risks for MA Charter Schools 47:36

5 years yang lalu47:36

47:36

With schools venturing into uncharted territory as they prepare to reopen for the new year, Tim Groves joins the program to discuss liability risks for charter schools in Massachusetts.

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Legal Lowdown Podcast - Episode #22 - Employee Return to Work Requests for MA Schools 29:07

5 years yang lalu29:07

29:07

While return to work requests from employees working at schools is not new, the element of a global pandemic adds new urgency and confusion to the situation. In this episode, Matt Plain takes a closer look at this issue and provides considerations for schools in Massachusetts.

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Legal Lowdown Podcast - Episode #21 - Adult Children And COVID - 19 34:46

5 years yang lalu34:46

34:46

As colleges and universities prepare to open amid the COVID-19 pandemic, parents of attending students might be surprised to learn that they do not have the same access to information about their children as they did before they turned 18 years of age. Today, Parish Lentz discusses the necessary steps parents can take to protect themselves and their children.…

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Legal Lowdown Podcast - Episode #20 - Recent Supreme Court Decisions Impact on Education 19:00

5 years yang lalu19:00

19:00

On this episode, Paul O'Neil discusses a recent Supreme Court decision involving Title VII and whether gender identity and sexual orientation is inclusive.

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Episode #19 - COVID-19’s Impact on Extended School Year Services 22:49

5 years yang lalu22:49

22:49

Many students and their families rely on extended school year services. In this episode, Matt Plain discusses how COVID-19 has impacted these services already, what impact it will have on the upcoming school year, and guidance for how schools and parents can navigate the confusion.

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Barton Gilman, LLP

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Episode #18 - Legal Considerations for New Title IX Regulations for 2020-21 School Year 33:42

5 years yang lalu33:42

33:42

In addition to the chaos and confusion regarding school re-openings due to COVID-19, there are also new Title IX regulations that will go into effect for the upcoming school year. On this episode, Greg Vanden-Eykel shares his thoughts and insights on this issue.

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Barton Gilman, LLP

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Episode #17 - Reopening Schools Despite COVID-19: Special Education Considerations 28:50

5 years yang lalu28:50

28:50

Today, Paul O'Neill joins us on the Legal Lowdown Podcast to provide an update on the challenges of serving students with disabilities as schools struggle to reopen despite COVID-19

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Legal Lowdown Podcast - Episode #16 - Intellectual Property Considerations for Distance Learning 37:14

5 years yang lalu37:14

37:14

During COVID-19 school closures, educators have faced many unique challenges when creating and distributing content for online learning. Today, Alex Chiulli joins us to discuss how to safely distribute and protect this content.

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Legal Lowdown Podcast - Episode #15: COVID-19 Governance Considerations for New York Charter Schools 40:06

5 years yang lalu40:06

40:06

In this episode of the "Legal Lowdown Podcast," Paul O'Neill provides guidance to boards of New York Charter Schools on what they need to know and do regarding extended COVID-19 closures and preparing for an uncertain return.

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Barton Gilman, LLP

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Legal Lowdown Podcast - Episode #14 - Legal Considerations for Schools after COVID-19 30:49

5 years yang lalu30:49

30:49

With a hopeful eye toward the future, in this episode Paul O'Neill provides guidance to schools as they plan to resume a normal learning environment in the wake of COVID-19.

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Barton Gilman, LLP

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Legal Lowdown Podcast - Episode #13 - COVID-19: Student Discipline in the Virtual Classroom 34:42

5 years yang lalu34:42

34:42

Amid the growing COVID-19 (Coronavirus) crisis, schools and educators are under increased pressure to adapt to the new normals of distance learning while complying with changing regulations. In this episode of the "Legal Lowdown Podcast", Jaime Fernand discusses how charter schools can prepare and respond to student discipline issues that may occur in an online setting.…

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Barton Gilman, LLP

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Legal Lowdown Podcast - Episode #12 - Updated COVID - 19 Legal Considerations For Schools 34:08

5 years yang lalu34:08

34:08

As "social distancing" increases, schools and educators are under increased pressure to comply with existing and changing regulations. In this episode of the "Legal Lowdown Podcast" Matt Plain provides updated COVID-19 (Coronavirus) legal considerations for schools.

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Legal Lowdown Podcast - Episode #11 - COVID-19 Legal Considerations for MA Employers 20:02

5 years yang lalu20:02

20:02

In this episode of our "Legal Lowdown Podcast" Greg Vanden-Eykel discusses Coronavirus (COVID-19) legal consideration for Massachusetts employers reflecting state and federal government guidance as of March 19, 2020.

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Barton Gilman, LLP

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Legal Lowdown Podcast - Episode #10 - COVID-19 Legal Considerations for RI Employers 23:49

5 years yang lalu23:49

23:49

In this episode of our "Legal Lowdown Podcast" Kristen Whittle reviews Coronavirus (COVID-19) legal considerations for Rhode Island employers reflecting state and federal government guidance as of March 19, 2020.

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Barton Gilman, LLP

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Legal Lowdown Podcast - Episode #9 - COVID-19 Legal Update for Schools 29:41

5 years yang lalu29:41

29:41

As concern and uncertainty grow about COVID-19, schools are under increased pressure to keep kids and their families safe, while complying with changing regulations and advisories. Today, Rita Nerney provides an update and guidance as to where things stand now.

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Barton Gilman, LLP

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Legal Lowdown Podcast - Episode #8 - Even 18 year-olds need to be legally prepared for the world 45:52

6 years yang lalu45:52

45:52

Putting a few simple legal documents in place to prepare your 18+ year old can take a mere hour with an attorney, at minimal cost, and can spare young adults and their parents potential heartache and financial turmoil down the road. And just as important, is making sure that mom and dad also have their legal documents up to date in order to accommodate for your now independent adult, whether heading off to college, military, or gap year. This podcast will share stories and discuss the necessary legal considerations and documents to help prepare a family and their 18 year old child for the future.…

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Barton Gilman, LLP

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Legal Lowdown Podcast - Episode #7 - Title IX Guidance: Newly Proposed Regulations 34:14

7 years yang lalu34:14

34:14

In the latest "Legal Lowdown Podcast", Greg Vanden-Eykel follows up on a previous episode from November to discuss newly proposed Title IX regulations by the Secretary of Education.

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Barton Gilman, LLP

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Legal Lowdown Podcast - Episode #6 - Medical Malpractice: What doctors need to know 39:54

7 years yang lalu39:54

39:54

In the latest episode of "The Legal Lowdown Podcast Series" a Q&A featuring Co-Managing Partner Pamela Slater Gilman and Dr. Karen Leitner, covers the ins and outs of medical malpractice litigation, including risk management and best practices.

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Barton Gilman, LLP

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Legal Lowdown Podcast - Episode #5 - Title IX Guidance: Impact of Leaked Regulations 36:39

7 years yang lalu36:39

36:39

Legal Lowdown Podcast - Episode #5 - Title IX Guidance: Impact of Leaked Regulations by Barton Gilman, LLP

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Barton Gilman, LLP

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Legal Lowdown - Episode #4 - Trust & Estate Planning (Part #2) 46:14

7 years yang lalu46:14

46:14

In our many years of helping clients with their estate plans, we have seen some common mistakes that people with the best intentions have made time and time again. This episode provides insight on those mistakes and how to avoid them.

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Barton Gilman, LLP

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Legal Lowdown - Episode #3 - Trust & Estate Planning (Part #1) 51:34

7 years yang lalu51:34

51:34

In our many years of helping clients with their estate plans, we have seen some common mistakes that people with the best intentions have made time and time again. This episode provides insight on those mistakes and how to avoid them.

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Barton Gilman, LLP

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Legal Low Down - Episode #2 - Status of Massachusetts Transgender Laws 43:23

7 years yang lalu43:23

43:23

In this episode of the "Legal Lowdown", Kevin M. Hensley outlines the history of Transgender Laws in the State of Massachusetts and how they have evolved to where they are today.

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Barton Gilman, LLP

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Legal Lowdown - Episode #1 - Sexual Harassment in the Workplace 46:56

7 years yang lalu46:56

46:56

Legal Lowdown - Episode #1 - Sexual Harassment in the Workplace by Barton Gilman, LLP

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