Zinnov Podcast - Business Resilience Series podcast

Player FM - Internet Radio Done Right

Menambahkan two tahun yang lalu

Konten disediakan oleh Zinnov. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Zinnov atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Everyday AI Podcast – An AI and ChatGPT Podcast

1
How Brands Can Prepare for the Post-Human Web 32:00

23 hours yang lalu32:00

Putar Nanti

Daftar

Suka

Menyukai

32:00

What happens when the web is all bots and AI? 🤖 And more importantly, what happens to your company's online presence when AI search completely takes over? Big questions. So we're bringing in the big gun for the answers. Michael Walrath is the Chairman and CEO Yext Inc, a global leader in brand management and search experience. Michael will dish the essentials on how brands can not just stay relevant in the post-human web, but how they can thrive and get ahead. Don't miss this one. Newsletter: Sign up for our free daily newsletter More on this Episode: Episode Page Join the discussion: Thoughts on this? Join the convo and connect with other AI leaders on LinkedIn. Upcoming Episodes: Check out the upcoming Everyday AI Livestream lineup Website: YourEverydayAI.com Email The Show: info@youreverydayai.com Connect with Jordan on LinkedIn Topics Covered in This Episode: Post-Human Web SEO Strategies Structured Data for AI Discoverability Large Language Models Disrupting Search Answer Engine vs Traditional Search SEO Intent-Based Search and Brand Visibility Memory in AI Answers Engines Explained Granular Content Optimization for AI Blocking AI Crawlers: Brand Strategy Debate AI-Generated Ads Impact on SEM & SEO Authoritative Brand Data for Visibility Timestamps: 00:00 "Brands in the AI Era" 05:42 "Future of Search Engines" 08:19 "Generative AI vs SEO Strategy" 09:37 AI Personalization for Better Answers 12:41 "AI-Friendly Data for Brands" 15:56 "Empowering SEO with Seamless Tools" 20:29 "Future of AI-Powered Advertising" 24:48 "AI Knowledge: Useful but Creepy" 26:08 AI Impact on Ad-Supported Content 29:32 "Reddit Strategy Isn't Necessary" Keywords: Post-human web, brand visibility, generative AI, large language models, answer engines, structured data, organic SEO, search engine optimization, content creation, reputation management, social media management, digital transformation, data distribution, authoritative business data, machine learning, AI-powered search, fragmented discovery, natural language processing, context and memory, answer engine optimization, AI visibility, SEO strategy, Send Everyday AI and Jordan a text message. (We can't reply back unless you leave contact info) Get Started with Airia for Free. Get Started with Airia for Free.…

Zinnov Podcast - Business Resilience series

Beranda serial•Feed

The Zinnov Podcast - Business Resilience series is a technology and leadership podcast featuring conversations with leading thinkers, industry experts, and technology practitioners. The series touches upon topics such as leadership challenges, analyses of specific industries, and all things digital.

86 episode

#Tech #MBA #Business #Zinnov #Business Resilience

Zinnov Podcast - Business Resilience series

updated sekitar setahun yang lalu

Beranda serial•Feed

86 episode

#Tech #MBA #Business #Zinnov #Business Resilience

كل الحلقات

Zinnov Podcast - Business Resilience series

1
Upskilling is Broken: Myth, Model, or Management Failure ft. Mahesh Raja | Hot Takes and Hard Truths 23:14

13 weeks yang lalu23:14

23:14

In this debut episode of Hot Takes & Hard Truths , a new subseries under the Zinnov Podcast: Business Resilience series , Nikhil Kulkarni, Partner, Zinnov, sits down with Mahesh Raja, Chief Growth Officer at Ness Digital Engineering, to unpack a pressing question: If every company is investing in upskilling, why does it feel like no one’s actually learning? As enterprises pour resources into Gen AI training, cloud certifications, and L&D programs, employees are stretched thin, juggling long hours with self-paced learning they may never use. This episode goes beyond theory and gets into what’s actually broken, and what it takes to upskill at scale in tech services. Tune in to find out: Why most learning programs fail to deliver real outcomes Skill to stock vs. skill to order, and why the distinction matters The problem with self-paced learning in delivery-heavy environments Measuring ROI on training: what to track, and what to stop pretending works Why GenAI certifications without real application waste everyone’s time How to personalize learning without overwhelming your teams Whether you're a CHRO, L&D leader, tech executive, or simply someone tired of sitting through another course that doesn’t land, this episode cuts through the noise. Tune in now.…

Zinnov Podcast - Business Resilience series

1
Beyond Algorithms: AI, People, and the True Measure of Software Productivity Ft. Dr. Ranjit Tinaikar, Ness Digital Engineering 27:13:00

14 weeks yang lalu27:13:00

27:13:00

How do you measure software productivity in an AI-first world, and are we focusing on the right metrics? In this episode of the Zinnov Podcast – Business Resilience Series, Pari Natarajan, CEO of Zinnov, speaks with Dr. Ranjit Tinaikar, CEO and Board Member of Ness Digital Engineering, to examine why traditional approaches to measuring productivity fall short in today’s AI-led engineering landscape. The discussion explores the shift from absolute to relative metrics, the structural and behavioral barriers to change, and how AI is enabling organizations to reduce risk and modernize at scale, particularly across mid-market and PE-backed firms. Tune in now for a timely perspective on rethinking productivity, measurement, and value creation in the age of AI.…

Zinnov Podcast - Business Resilience series

1
India’s Edge Isn’t Just Talent - It’s the Will to Build ft. Ajai Chowdhry | Legends and Legacies 39:19

22 weeks yang lalu39:19

39:19

What does it take to turn a company into a leadership factory — and a country into a product powerhouse? In this premiere episode of Legends & Legacies , Zinnov’s President Sidhant Rastogi sits down with Ajai Chowdhry, Padma Bhushan awardee and HCL co-founder, to decode the DNA of enduring value creation in people, technology, and nations. From pioneering India’s electronics revolution to driving its semiconductor vision, Ajai shares timeless insights on leadership, aspiration, and nation-building. He unpacks HCL’s early strategy of hiring for hunger, not just skills, revealing how entrepreneurial culture and structured sales training created a generation of industry leaders. In a candid diagnosis of India’s services sector, Ajai calls out the urgent need for reinvention, with consultative sales, product-led growth, and IP creation at the core. “India responds best in crisis,” he notes, framing AI disruption not as a threat, but a turning point. Ajai’s advice is clear: Build with intent, lead with confidence, and aim for technology sovereignty - from semiconductors to software. Whether you’re scaling a start-up or steering a legacy firm, this episode offers a front-row seat to India’s tech evolution - and a masterclass in what it takes to shape the future. Tune in Now.…

Zinnov Podcast - Business Resilience series

1
Woman in the Mirror Ft. Rama Bijapurkar 28:41

23 weeks yang lalu28:41

28:41

What does it really take to own the room, especially when it wasn’t designed for you? We’re back with Season 2 of Woman in the Mirror , a Zinnov podcast series hosted by Nitika Goel, CMO at Zinnov. And we’re opening with a powerhouse: Rama Bijapurkar. Rama is one of India’s most respected thinkers on business strategy, market behavior, and leadership. Author. Board member. Educator. Trailblazer. For decades, she’s shaped how companies, governments, and society make decisions — and in this episode, she lets us into the inner world behind that public power. In this much-awaited conversation, Rama shares what it means to chart your course through boardrooms, biases, and life’s unexpected turns — especially for women in leadership. She doesn’t believe in destination thinking. She believes in navigation — in responding to what the moment demands, in evolving through instinct and serendipity. Or as she calls it, being from the navigational school of life . She speaks candidly about building personal support systems, choosing courage over comfort, and staying true to yourself when it would be easier to blend in. It’s sharp. It’s stirring. And it’s filled with the kind of truth that lingers long after the episode ends. If you’ve ever questioned whether you belong in the room, at the table, or in the story, let this episode be your reminder: You already do. Plug in. Reflect. And maybe, rewrite your own script.…

Zinnov Podcast - Business Resilience series

1
Built to Last: AI, Circularity, and the Future of Product Design Ft. Catherine Kniker and Dave Duncan, PTC 28:28

24 weeks yang lalu28:28

28:28

What happens when sustainability stops being a cost center and starts becoming a competitive edge? In this episode of the Zinnov Podcast – Business Resilience Series , host Pari Natarajan, CEO, Zinnov, sits down with Catherine Kniker, Chief Marketing and Sustainability Officer, PTC, and Dave Duncan, Head of Sustainability, PTC. From their personal journeys into the world of sustainability to the surprising ways AI and circular design are reshaping manufacturing, this conversation goes beyond buzzwords. It’s about why the smartest companies are rethinking products, profits, and purpose — all at once. If you're a leader looking to future-proof your business or simply curious about how sustainability is becoming the new driver of growth and resilience, this episode is for you. Tune in now. Want to go deeper? Product Sustainability for Dummies by PTC is a practical guide to reducing product footprints while boosting profitability. Download Now: https://bit.ly/4dE6X4m…

Zinnov Podcast - Business Resilience series

1
Engineering Experiences: Ciklum's AI Growth Playbook 22:33

27 weeks yang lalu22:33

22:33

What happens when AI, data, and experience design collide? In this episode of the Zinnov Podcast – Business Resilience Series, Pari Natarajan sits down with Rajaram Radhakrishnan, CEO & Board member of Ciklum, to explore how Experience Engineering is reshaping enterprise growth in the age of Generative AI. With over three decades in tech leadership, Raj shares deeply personal stories of transformation — from the early days of India’s telecom revolution to building global delivery models that fuse customer insight, engineering rigor, and AI smarts. Tune in to hear: • The real ROI of AI (and why many are missing the point) • What “Experience-first” truly means, with real life case studies • How to embed AI into physical products • And what makes Ciklum’s integrated delivery model a client favorite This episode stands out not just for its strategic clarity, but for its practical optimism, and Raj’s belief that young engineers are the new agents of transformation.…

Zinnov Podcast - Business Resilience series

1
Woman In The Mirror | Art Edition w/Jahnavi Phalkey, Science Gallery Bengaluru; Shanthamani Muddaiah, Zinnov, and Yamini Telkar, Zinnov 27:36

32 weeks yang lalu27:36

27:36

Imagine a world where creativity isn't just a passion - it's a driving force that disrupts industries, shatters expectations, and sparks bold change. In this powerful episode of Woman in the Mirror , Nitika Goel, CMO of Zinnov, steps beyond tech to dive into the world of women in the arts - a space where innovation and creativity break through barriers. Join Nitika and an incredible panel of trailblazing women, Jahnavi Phalkey, Shanthamani Muddaiah, and Yamini Telkar as they discuss how they navigate the delicate balance between artistic integrity and commercial success. These women aren’t just making art—they’re making history. Discover how they’re rewriting the rules, amplifying their voices, and redefining what it means to be a leader in the creative world. At Zinnov, we believe that creativity fuels innovation, and this conversation will show you exactly why.…

Zinnov Podcast - Business Resilience series

1
Simplify, Innovate, Lead: The Modern approach to Tech and Business 26:24

40 weeks yang lalu26:24

26:24

"If you cannot explain something in a simple way, you probably don’t understand it." These words from Kamal Natarajan, SVP of Allstate Technology Solutions, encapsulate the challenge—and opportunity—facing the insurance industry today. Technology has become inseparable from business, but the key to transformation lies not in chasing the latest tech, but in simplifying complex systems to improve customer experiences. In this episode of the Zinnov Podcast: Business Resilience Series, Karthik Padmanabhan, Managing Partner at Zinnov, sits down with Kamal Natarajan to discuss how he is helping transform Allstate into a tech-driven, customer-first organization. With over two decades of experience, Kamal has built high-performing teams, led large-scale digital transformation initiatives, and pioneered AI-driven innovations that are reshaping how insurance operates. He shares his insights on leveraging Gen AI, automation, and digital ecosystems to not just modernize, but humanize the insurance experience. "We don’t lead with Gen AI—we lead with empathy," Kamal explains. He discusses how Allstate is experimenting with AI to create conversational, intelligent voice experiences that guide customers through critical moments, ensuring interactions feel natural and supportive rather than robotic. Beyond technology, Kamal also delves into the cultural shift required for true digital transformation—from empowering engineers to rethink legacy processes to fostering a mindset that values purposeful innovation over complexity. He emphasizes that the future of leadership will not be about technology ownership, but about technology fluency. "The role of technology organizations is going to fade away. Every leader needs to have a strong technology quotient—knowing how to think with a tech-enabled mindset rather than relying on a CIO to do it for them." From reimagining customer engagement to reshaping how insurance is delivered, Kamal’s approach offers a blueprint for companies looking to stay ahead in an era of AI-driven disruption.…

Zinnov Podcast - Business Resilience series

1
Woman In The Mirror | BFSI Edition w/Veda Persad, Northern Trust India; Mamatha Madireddy, HSBC Global Service Centres, India; Sirisha Voruganti, Lloyds Technology Centre 43:14

44 weeks yang lalu43:14

43:14

In the world of finance, numbers tell stories, but who are the women behind those numbers? The leaders who turn spreadsheets into strategy, setbacks into stepping stones, and challenges into lasting change. Welcome to this episode of Woman in the Mirror: BFSI Edition where our host, Nitika Goel, CMO, Zinnov, is in conversation with three trailblazers — Veda Persad, Country Executive, Northern Trust India, Mamatha Madireddy, Managing Director & Head of HSBC Global Service Centres (GSCs), India, and Sirisha Voruganti, CEO & Managing Director, Lloyds Technology Centre. This isn’t a collection of success stories. It’s an honest exploration of grit, resilience, and sisterhood in one of the most demanding industries. It’s about finding comfort in shared experiences, learning from failures, and understanding that struggle is part of the journey—because it’s through those struggles that we grow and rise. For every leader or aspiring leader who has ever doubted themselves, and for everyone who believes leadership isn’t about fitting in but standing out—this is your moment. Dive into the stories that matter. Because leadership isn’t a destination—it’s the moments you rise above. Welcome to Woman in the Mirror. Tune in now!…

Zinnov Podcast - Business Resilience series

1
Woman In The Mirror | Healthcare Edition w/Lene Hylling Axelsson, Novo Nordisk; Kalavathi GV, Siemens Healthineers; Mohua Sengupta, Novartis 33:36

1 year yang lalu33:36

33:36

Ever wondered what it really takes to lead in healthcare? Not just the strategies and successes, but the quiet moments of doubt, the unexpected triumphs, and the beautiful chaos of balancing it all? In this conversation on Healthcare Leadership, three industry titans take us behind the scenes. Join Zinnov’s CMO, Nitika Goel, as she sits down with three remarkable women: Lene Hylling Axelsson, Novo Nordisk; Kalavathi GV, Siemens Healthineers; Mohua Sengupta, Novartis—leaders who aren’t just driving change in healthcare but transforming the industry. Their stories offer a masterclass in modern leadership. Together, they share battle-tested strategies for navigating boardroom dynamics and building high-stakes operations across continents. What makes their insights so compelling is their honesty about the trade-offs leadership demands. Through reflections on balancing work and life, managing personal sacrifices, and setting boundaries, they provide a practical guide for leaders striving to make an impact while staying authentic in today’s complex global landscape.…

Zinnov Podcast - Business Resilience series

1
The Healthcare Mixtape: CIO & CTO Voices 12:46

1 year yang lalu12:46

12:46

In this episode of the Business Resilience Series, Healthcare leaders and CIOs discuss how cutting-edge technologies like AI and Automation along with approaches like Telemedicine are transforming the Healthcare industry. From alleviating administrative burdens to enhancing patient care, these innovations are paving the way for more efficient, intelligent hospitals. With insights from industry experts, we explore the critical role of technology in addressing resource shortages, improving patient outcomes, and combating clinician burnout. Tune in to discover how CIOs are at the helm of this digital transformation to reshape the future of Healthcare. Guests: Dr. Luis Taveras, CIO, Author, Lehigh Valley Health Network Girish Venkatachaliah, Chief Technology Officer, agilon Health Hema Purohit, CTO – EMEA, Public Sector & Healthcare, Microsoft Amit Phadnis, Chief Innovation and Technology Officer, RapidAI Michelle Greene, EVP, Chief Information Officer, Cardinal Health…

Zinnov Podcast - Business Resilience series

1
Mastering Mission-Critical Customer Success ft. Sarv Saravanan 19:24

1 year yang lalu19:24

19:24

In an era where cyber resilience can make or break a business, how are Enterprise Software companies adapting their customer success strategies? Dive into this compelling episode of the Zinnov Podcast Business Resilience Series, featuring Sarv Saravanan, Chief Customer Officer at Commvault and Pari Natarajan, CEO, Zinnov. In this fascinating discussion Sarv shares his wealth of experience and provides unique insights into the evolving landscape of customer success. He unveils: Commvault's innovative six-phase customer journey Cutting-edge metrics for measuring customer success beyond NPS The game-changing role of AI in customer self-service and support Strategies for effective partner enablement The integration of product management within customer success As a leader steering a global customer success organization, Sarv offers unique perspectives on leveraging diverse teams to swiftly solve complex customer challenges. Whether you're a tech enthusiast, business leader, or customer success professional, this episode is packed with actionable insights and forward-thinking strategies. Tune in now.…

Zinnov Podcast - Business Resilience series

1
Harnessing AI For Transformative Tech Solutions 22:58

1 year yang lalu22:58

22:58

In this insightful episode of the Zinnov Podcast Business Resilience Series, Pari Natarajan, CEO of Zinnov, and Vijay Guntur, Chief Technology Officer (CTO) and Head - Ecosystems & Practices at HCL Technologies, explore the transformative impact of AI on the engineering landscape. The conversation delves into how AI is reshaping various sectors and driving innovation across industries. Key highlights: • The importance of ecosystem partnerships in the AI era • Real-world use cases of AI in e-commerce, healthcare, and software engineering • Innovative approaches to talent development and the future of AI literacy This episode offers valuable insights for tech leaders, innovators, and anyone interested in understanding how AI is revolutionizing engineering and business processes. Discover how companies are navigating the AI revolution, simplifying complexity for customers, and preparing the workforce of tomorrow.…

Zinnov Podcast - Business Resilience series

1
Adaptive Leadership, Lasting Impact 18:17

1 year yang lalu18:17

18:17

In this dynamic episode of the Zinnov Podcast’s Business Resilience Series, Pari Natarajan, CEO of Zinnov, sits down with Krithika Bhat, Chief Information Officer at Pure Storage, for a compelling conversation about leadership and resilience. Krithika, a seasoned IT leader with over 20 years of experience, reveals her strategic playbook for thriving in high-growth tech environments. Discover how she transformed her approach during her first 100 days at Pure Storage, focusing on teamwork, collaboration, and a growth mindset to drive business success. She unveils how Pure Storage is revolutionizing the data storage industry with groundbreaking innovations. The discussion underscores the importance of continuous learning and adaptability in today’s fast-paced tech landscape, offering valuable insights for leaders and organizations navigating the complexities of technological advancements. Whether you’re a tech enthusiast, a business leader, or someone eager to stay ahead in the rapidly evolving digital landscape, this episode offers invaluable insights and practical strategies to elevate your approach and embrace the future of technology with confidence.…

Zinnov Podcast - Business Resilience series

1
Building a global travel tech powerhouse with Denis Lacroix 19:31

1 year yang lalu19:31

19:31

In this episode, Pari Natarajan, CEO, Zinnov, sits down with Denis Lacroix, President, Amadeus for over 35 years, to explore the thrilling evolution of the travel industry and its transformative impact on the company. Denis recounts the rollercoaster ride through the COVID-19 pandemic, revealing how Amadeus’ pioneering SaaS business model not only helped them survive a 90% revenue drop but also seize unexpected growth opportunities as airlines reevaluated their strategies. Hear how Amadeus turned crisis into triumph, capturing market share and leading the charge in the travel tech revolution. Denis also delves into the vibrant, multicultural DNA of Amadeus, which has been a game-changer in building global teams and fostering innovation. Denis also shares insider insights on the cutting-edge trends reshaping travel, from personalized retail experiences to groundbreaking mobile technologies emerging in markets like India. This episode is packed with compelling stories and forward-looking visions that will inspire and excite anyone interested in the future of travel and technology.…

Zinnov Podcast - Business Resilience series

1
Leadership Traits That Drive Excellence 24:44

2 years yang lalu24:44

24:44

In this brand new episode of the Zinnov Podcast, Pari Natarajan, CEO, Zinnov, talks to Rick Crandall, Chairman, Donnelley Financial (NYSE-DFIN) and CEO Enterprise Software CEO Roundtable. The enterprise software industry is currently undergoing a rapid transformation marked by several noteworthy trends. Firstly, the shift towards cloud computing continues to dominate the landscape, with businesses increasingly adopting cloud-based solutions to enhance scalability, flexibility, and accessibility. In parallel, the sudden rise of Generative AI has disrupted workflows and talent decisions. Cybersecurity remains a paramount concern, leading to a growing emphasis on robust security solutions as the threat landscape evolves. Finally, the demand for remote work tools and collaboration platforms persists, reflecting the new normal of distributed workforces. These trends collectively shape the enterprise software industry, emphasizing the importance of agility, innovation, and digital resilience for businesses striving to remain competitive in today's dynamic market. The episode explores two crucial aspects – how the enterprise software industry is growing, current trends, and how strong leadership traits are the crux of successful organizations and teams. In today's rapidly changing business environment, leadership is more critical than ever, and enterprise software is at the forefront of innovation and transformation. Discover how leadership traits such as adaptability, resilience, and innovation are essential to navigate the complexities of the digital age. Discussing the latest opportunities in the enterprise software industry, the leaders uncover what major global trends are shaping the industry, the pulse of Mergers and Acquisitions, and how valuation metrics are evolving. Whether you're a seasoned executive, a rising star, or just curious about the future of business, the episode offers something for everyone. Timestamps 1:12 - How is the enterprise software industry leveraging Generative AI? 2:49 - Do CEOs see Generative AI as a threat or innovation opportunity? 3:57 - Is Generative AI looked at as an opportunity to improve productivity? 6:10 - What can value creation look like in the next few years? 8:40 - What were some of the major themes that emerged out of the Enterprise Software Roundtable? 10:36 - What is the current conversation on talent? 11:47 - Has the rule of 40 changed, for investors that are looking to buy enterprise software? 15:25 - What are some traits that a CEO needs, to navigate uncertain times? 16:37 - What are the traits you see in CEOs who are able to scale their companies? 19:08 - Are we going into an era where we see more product-centric CEOs or sales-centric CEOs? 20:38 - Secrets to building a network that has gone 25 years strong…

Zinnov Podcast - Business Resilience series

1
The Frugal Entrepreneur: Leadership Lessons on Perseverance 18:33

2 years yang lalu18:33

18:33

“Success in life is not earning too much. Success in life is spending little” From our extensive conversations with C-suite executives, investors and business leaders over the last 12 months, a key inflection point is how to scale, sustainably. Volatile market conditions, business uncertainty, and global recessionary forces are calling for organizations to think outside the box. In our latest episode of Zinnov’s Business Resilience, Dr. A. Velumani, Founder of Thyrocare sits down with Nitika Goel, CMO, Zinnov, to expound growth strategies rooted in first principles of passion, perseverance and cultivating the right attitude. The conversation explores how frugality, perseverance and passion can help leapfrog a growth trajectory. When Dr Arokiaswamy Velumani stepped foot into Mumbai, India in 1982, little did he know he was going to lead a multi-million dollar business in a few years. A poster child of the theory ‘try, try, try, till you succeed’, Dr Velumani highlights the importance of focus and a learning mindset as the pivotal levers to building a world-class empire. More importantly, his anecdotes are a masterclass in how to build anti-fragile organizations through careful cost management on both the operations and customer sides of business. In his words, “Nobody goes out of business for providing cheaper options .” The Frugal Entrepreneur: Leadership Lessons on Perseverance leaves a lasting impression on how to recalibrate an approach to success by traversing the road less travelled. Timestamps 0:20 – The building blocks of a good leader 2:01 – The core traits needed to imbibe frugality as a mindset 4:45 – How does a leader maintain focus? 8:17 – How do you balance focusing on now, vs later? 10:20 – How to stay inventive, frugal, disruptive, and focused 12:42 – Dealing with irrelevance 14:43 – Why storytelling is important…

Zinnov Podcast - Business Resilience series

1
Delivering Next-Gen Customer Experience: Leveraging Technology For A New World Order 23:36

2 years yang lalu23:36

23:36

In our newest episode of the Business Resilience series, Pari Natarajan, CEO, Zinnov speaks with Shankar Arumugavelu, SVP & Chief Digital & Information Officer, Verizon Communications Inc., to unravel the strategies, technologies, and innovations that the Telecom giant is using to cater to the modern consumer. With Gen Z characteristic traits such as voracious appetite for seamless connectivity, personalized experiences, and instant gratification pushing today’s businesses to new heights, it is also prompting never-before-seen experiences, and a round-the-clock customer service experience. From 5G’s transformative potential to the integration of AI and IOT, the conversation explores the dynamic landscape where the Telecom industry is not just keeping up with the changes, but actively reshaping the future. This engaging discussion with an industry pioneer dissects the pivotal role of customer-centricity in driving this evolution. The two leaders discuss how Telecom companies are reimagining their service offerings, deploying chatbots and virtual assistants to enhance customer support, and leveraging Data Analytics to tailor solutions that predict and meet individual needs. The episode also touches upon AI and ethics – how data can be relooked at with a more inclusive, and socially aware lens, and why it should be a key area of focus, when tailoring to customer expectations. Using anecdotes and active use cases, Shankar shares how the Telecom sector is ingeniously navigating uncharted waters. He also touches upon Verizon’s current solutions that leverage digital touchpoints, embrace and foster innovation to exceed customer expectations. Whether you’re a tech aficionado, a business leader, or simply intrigued by the evolution of customer service, this episode promises a front-row seat to witness the Telecom industry’s incredible journey toward satisfying the demands of the new-age customer. 1:12 - How are technology trends shaping customer experience for Gen Z consumers? 7:05 - How is Verizon implementing Gen AI? 10:31 - How does automation play a part in customer service? 12:27 - Automation and incorporating human empathy 15:38 - Biases and inclusivity in Digital Twins 17:54 - CIO priorities during a rapid technology evolution 21:13 - Rapidfire round Read the full transcript here: https://zinnov.com/podcasts/business-resilience/shaping-next-gen-customer-experiences-podcast/…

Zinnov Podcast - Business Resilience series

1
The Agile CXO: Navigating Disruptions In A Dynamic World 20:03

2 years yang lalu20:03

20:03

In this episode of the Zinnov Podcast, Rajat Kohli, Partner, Zinnov, and Rani Pangam, Vice President, Strategy Realization Office, ServiceNow, explore the intricacies of leading successful transformations. Join us as we delve into a wealth of knowledge, experiences, and practical strategies that can revolutionize your approach to change. With her diverse background and expertise right from law to MIS, Rani provides a comprehensive view of change management, in any set up. Rani and Rajat discuss the importance of understanding human psychology, aligning stakeholders, and creating a supportive environment to navigate the challenges of change successfully – alongside technology. Drawing from her extensive experiences, Rani provides practical strategies using real-world examples that leaders can apply in their own organizations. From leading cultural transformations to managing resistance, Rani and Rajat talk about critical factors that contribute to effective change management. The conversation provides a deep understanding of the importance of leadership, communication, and empathy in driving successful organizational change. Whether you’re a change management professional, a leader responsible for driving change, or simply curious about the dynamics of change in organizations – large and small, this episode is a must-listen.…

Zinnov Podcast - Business Resilience series

1
The AI Paradox: Between Human Compatibility And Empathy 33:22

2 years yang lalu33:22

33:22

As we witness rapid advancements in Artificial Intelligence (AI) and Automation, the concept of intelligent bots wielding unprecedented power becomes an intriguing prospect. Will these machines, equipped with ever-evolving capabilities, surpass human intelligence and ultimately dominate our society? The notion may seem like science fiction, but as technology continues to reshape our world and advance at warp speed, it is essential to explore the possibilities, ponder the ethical implications, and navigate the path ahead with caution and foresight. In this thought-provoking episode of our podcast, we delve into the fascinating realm of AI and explore the profound implications of AI bots becoming increasingly smarter, more efficient, and eventually developing the capacity to experience emotions. Chetan Dube, Founder & CEO Amelia, and Lanham Napier, President, Amelia, talk to Pari Natarajan, CEO at Zinnov, about the evolution of AI bots and their potential impact on human productivity. With insights and captivating anecdotes, this episode explores how AI will soon become a way of life, replacing human functions as we know them today. What does AI really mean for us, as a human workforce? Chetan and Lanham offer diverse perspectives on the capabilities of an AI worker, drawing from psychology, neuroscience, and AI ethics, as they delve into the complexities of human-like emotions in machines, powered by AI. Timestamps 2:39 – The implications of Generative AI on Amelia 6:32 – How Amelia is keeping up with disruptions 9:09 – How technology can solve problems while building customer relationships 13:17 – How AI will play a role in the future of SMBs 17:17 – What is the technology evolution required for the world to see digital employees? 21:20 – How is Amelia thinking about catering to different verticals? 23:39 – The role of partnerships in building vertical expertise 24:48 – AI and ethics 27:29 – Making AI global ethics-compliant 29:53 – The future of Amelia…

Zinnov Podcast - Business Resilience series

1
The Transformative Force of Technology in the Gig Revolution 21:06

2 years yang lalu21:06

21:06

A recent joint whitepaper by Zinnov and Microsoft, noted that 70% of CXOs felt that seamless onboarding and execution can be hampered by inadequate cloud technology infrastructure. In this conversation with Rajat Kohli, Partner at Zinnov, Bhaskar Basu, Country Head – Modern Work, Microsoft India, delves deep into the dynamic world of the gig workforce and explores how technology helps overcome the numerous digital hurdles that gig workers encounter. The two leaders also discuss how technologies can enable widespread adoption of gig economy, especially in light of the talent dichotomy that enterprises are grappling with – layoffs on one hand, skilled talent shortage on the other. Bhaskar also talks about how companies can address gig worker challenges and explore new opportunities. The episode sheds light on the practical applications of emerging technologies, offering valuable advice on how enterprises can leverage these tools to optimize their workforce, streamline operations, and augment their overall talent strategy. Addressing how the workplace today is hybrid in all aspects, Bhaskar and Rajat discuss the potential of apps and tools that enable gig workers to manage their workflow, track time and expenses, communicate with clients, and receive payments seamlessly. In an age where rehiring and gig workers are becoming increasingly common, and ChatGPT is becoming much more prevalent, the role technology has to play in supplementing a workforce will become crucial. Tune in to discover the endless possibilities that technology offers to transform the gig work experience.…

Zinnov Podcast - Business Resilience series

1
The Power of the Brain in the Autonomous Enterprise 26:49

2 years yang lalu26:49

26:49

The ‘centralized brain’ in the context of an Autonomous Enterprise refers to a centralized system or platform that serves as the core intelligence and decision-making hub for the organization. It draws inspiration from the human brain, which acts as the central command center for processing information, making decisions, and coordinating various functions. In the context of an Autonomous Enterprise, the centralized brain typically involves leveraging advanced technologies such as Artificial Intelligence (AI), Machine Learning (ML), and Data Analytics to collect, process, and analyze vast amounts of data from various sources. But what is the importance of a centralized decision-making system compared to a human being? In this podcast episode, Alan Trefler, Founder & CEO of Pegasystems, discusses the evolution of digital transformation and the vision for the future of enterprises with Pari Natarajan, CEO, Zinnov. Their conversation reflects on the progress made in digital infrastructure over the past decade, such as Cloud infrastructure, data layers, and advancements in technology. Alan goes on to talk about the need for a centralized brain in enterprise systems to replace the existing decentralized approach, which is scattered across various channels and systems. Alan and Pari also discuss how technologies such as Intelligent Automation are critical to build Autonomous Enterprises, where human involvement is centered around empathy rather than merely running processes. The episode also touches on the role of Pegasystems in serving both legacy enterprises and digital-native companies, emphasizing the significance of having a centralized brain for effective orchestration. Is a paradigm shift in enterprise systems towards a more intelligent, automated, and centralized approach the need of the hour to drive digital transformation? Find out more in this exciting episode.…

Zinnov Podcast - Business Resilience series

1
AI for the Planet, People, and Profit 26:24

2 years yang lalu26:24

26:24

Artificial Intelligence (AI) has the transformative power to change how businesses across verticals are run. And its newest avatar – Generative AI – stands at the forefront of the technological revolution, offering unprecedented opportunities for innovation and creativity. By harnessing the potential of advanced Machine Learning (ML) algorithms, generative AI has emerged as a game-changing force, pushing the boundaries of what was once considered possible. Today, we find ourselves in an era where machines can not only understand and analyze data but also generate new, original content, sparking a paradigm shift in diverse sectors. In this episode of the Zinnov Podcast, Pari Natarajan, CEO, Zinnov sits down with James E Heppelmann, CEO, PTC, to explore the effects of AI on physical design. James goes on to explains how AI and ML are already being used in products such as Predictive Analytics, 3D Generative technology, and Computer Vision. Whether Generative AI is ethical or not, emerges a key theme in the episode. After its recent success, ChatGPT emerged as not only a great tool to reduce human effort, but also is a great enhancer of product design, when used as a learning mechanism. The two leaders also discuss the impact of Generative AI on various industries and its potential to transform the role of Marketing, Sales, and Software Development . They also explore how AI can enhance the design of physical products, particularly from a sustainability lens. Jim emphasizes the importance of considering the entire product lifecycle and how AI can contribute to dematerialization, regeneration of designs using greener materials, and improving energy consumption. Tune into this episode to understand the potential of AI in revolutionizing product design and its implications for sustainability and productivity.…

Zinnov Podcast - Business Resilience series

1
The Art of Possible - Powering Growth Through Partnerships 23:07

3 years yang lalu23:07

23:07

Following our series on how Partnership are the key to business growth and success, Rajat Kohli, Partner, Zinnov, speaks to Alyssa Fitzpatrick, Vice President and General Manager, Sales and Marketing Group and Software and Services Partners at Intel in our next episode. In this episode, Alyssa covers how Partnerships can grow businesses by increasing the reach and availability of companies across regions. Rajat and Alyssa talk about how creating a robust, detailed partnering strategy can not only create goodwill, but helps cultivate an ecosystem, and a collaborative mindset. She emphasizes on how data helps companies carve out their product placement, within partner programs. Speaking about the larger community of partners, Alyssa shares her vision on how software companies can all grow, with a more synergetic agenda. Using anecdotes from her 30-year journey, Alyssa compares companies of today with those of decades ago, to describe how the partnership model has evolved, and how it can be made even more effective with data, concrete measurement metrics and a rooting of trust.…

Zinnov Podcast - Business Resilience series

1
Revving up Industrial Innovation For The Next Decade 22:37

3 years yang lalu22:37

22:37

The Industrial sector has been at the forefront of some incredible innovations, that have charted the course for the upcoming decade. From Artificial Intelligence (AI), Metaverse, Augmented Reality, Mixed Reality, Quantum Computing, etc., transforming how operations are run, industrial companies are leaving no stone unturned in their quest to be leaders in technology innovations. With over 25 years of experience in research and development, Suresh Venkatarayalu, CTO, Honeywell has been instrumental in driving Honeywell’s technology transformation. In this episode, Pari Natarajan, CEO of Zinnov, sits down with Suresh to explore how digital technologies such as the Internet of Things (IOT) and AI, and Quantum Computing are transforming the industrial sector. As industries become increasingly interconnected, they need to become more efficient and resilient. Suresh shares how Honeywell is leveraging digital technologies to optimize operations, reduce costs, and increase productivity in the Industrial sector. The two leaders also discuss the technologies that will drive innovation and transform how industrial companies operate. The episode also explores the impact of digital transformation on sustainability in the Industrial sector. As part of its commitment to achieving carbon neutrality by 2035, Honeywell is using digital technologies to help its customers reduce their carbon footprint and meet their sustainability goals. Whether you are an industrial professional or a technology enthusiast, this podcast is for you. Listen to this episode to explore the exciting world of digital transformation in the Industrial sector with one of the industry’s foremost leaders.…

Zinnov Podcast - Business Resilience series

1
Winning In The Partnership Economy 14:44

3 years yang lalu14:44

14:44

In the second part of our 2-episode podcast, Avanish Sahai, Board Member, Investor, Mentor for B2B SaaS/Cloud Computing and Non-profits, talks to Pari Natarajan about the challenges that companies face when trying to form meaningful partnerships. While the first episode dived into the evolution of partnerships across the business ecosystem, and how the pandemic has indelibly changed the DNA of the alliances’ ecosystem, this episode explores the fundamentals of partnerships and how to form value-generating partnerships. Right from building investments in technology, they talk about how partnering strategies help people, and form internal alignment across different functions. Avanish suggests that the next generation of ecosystem leaders need to be business leaders who know how to make partnerships successful and build a business case for it. Additionally, they need to understand how to measure success and define metrics that the rest of the organization can understand and see the impact of. This rich conversation is filled with case studies, advice, and observations from a veteran who has watched the industry evolve for over a decade. Tune in to this episode to know more.…

Zinnov Podcast - Business Resilience series

1
Smart Hospitals: The Future of Augmented Healthcare 19:07

3 years yang lalu19:07

19:07

In an ideal world, when you enter a hospital, you wouldn’t need to fill out any paperwork and all your medical history will be stored in records, accessible with your unique number. But what if that went a step further – and hospitals, with the help of AI and 5G introduced face recognition as a smart alternative? How will this change patient experience? How can hospitals ensure seamless delivery across the Healthcare value chain, from a smart hospital? Listen to this insightful conversation where Hema Purohit, CTO, Healthcare & Public Sector, EMEA, Microsoft talks to Rajat Kohli, Partner at Zinnov, about the future of Healthcare and how smart hospitals will usher in a new era of seamless patient experiences. Hema has extensive experience in the Healthcare domain as well as leading public sector technology engagements. The two leaders chat about how technology can aid in predictive healthcare, treatment, and also alleviate hospital burden in multiple ways. The episode explores how Healthcare can become more predictive than reactive in the near future. Further, with sustainability becoming a key theme across business goals today, Hema also recommends how hospitals can become more conscious in the way they operate and set up systems in place to monitor consumption patterns and spending. Tune in now to know more.…

Zinnov Podcast - Business Resilience series

1
Partnerships 101: Let’s Talk Business 18:39

3 years yang lalu18:39

18:39

In this first part of our 2-episode podcast with Avanish Sahai, Board Member, Investor, Mentor for B2B SaaS/Cloud Computing and non-profits, Avanish talks to Pari Natarajan about partnerships, alliances and building meaningful business relationships. Avanish, is a recognized expert on building and leveraging the power of ecosystems and platforms to scale businesses non-linearly. During the episode, Avanish shares his valuable insights on the evolution of partnerships across the business ecosystem, and how the pandemic has indelibly changed the DNA of the alliances ecosystem. Further, Avanish also provides an inside-out view on what it takes to be successful in these changing times. Avanish shares industry success stories which he has closely been a part of and recounts his learnings that leaders can incorporate into their strategy. The episode puts into perspective what the future can look like for the partnerships ecosystem and where CXOs need to put high emphasis on. Tune in now to listen to this veteran’s journey, centered around customer needs, and building strong partnerships for business growth.…

Zinnov Podcast - Business Resilience series

1
Unleashing the power of AI across industries 19:50

3 years yang lalu19:50

19:50

In March 2023, just 5 months after it launched, ChatGPT cleared the GRE and LSAT exams. Microsoft’s move to integrated ChatGPT into its search engine, Bing, is a bold, strategic move with far-reaching effects on the technology ecosystem. This will not only be a new technology to reckon with, but businesses are now thinking about how to incorporate Generative AI in their workstreams – to save time, optimize costs, and ensure precision. Generative AI has been in the works for years, but only now are we seeing its widespread applicability across use cases and industry verticals. In this conversation between Matthew Jennings, Vice President of Customer Success, Microsoft, and Rajat Kohli, Partner at Zinnov, the two leaders explore the uses of Generative AI across Agriculture, Healthcare, and how it is poised to make a difference to businesses, teams, and the world at large. Alongside its rapid growth, Matt also talks about how Microsoft is making a conscious effort to ensure that the data used in its Generative AI applications is inclusive, diverse, and caters to all parts of the society. Listen to this episode about all things Data and Responsibility in today’s age of Generative AI.…

Zinnov Podcast - Business Resilience series

1
The upside of the downturn - Accelerated Innovation 18:40

3 years yang lalu18:40

18:40

In this new episode of the Business Resilience Series, Sandeep Kalra, CEO & Executive Director of Persistent, talks about how software enterprises are coping with recessionary scenarios with Pari Natarajan, CEO, Zinnov. Sandeep and Pari explore how various companies - right from mature companies to nascent start-ups, are making their existing funding work for them. Using observations of industry trends, they discuss strategies and coping mechanisms for keeping innovation constant, with the least compromise. Are enterprises equipped to take on new projects? How business propositions remain relevan to augmenting end-user experiences? Listen to this episode on deeper insights on enterprise software industry trends, and business strategies during a slowdown.…

Selamat datang di Player FM!

Player FM memindai web untuk mencari podcast berkualitas tinggi untuk Anda nikmati saat ini. Ini adalah aplikasi podcast terbaik dan bekerja untuk Android, iPhone, dan web. Daftar untuk menyinkronkan langganan di seluruh perangkat.