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The Agile Brand with Greg Kihlström®

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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

6 hari yang lalu22:42

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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

Midday Report

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Midday Report - Te Pūrongo o te Poutūtanga. RNZ's midday current affairs programme, including RNZ News, business, rural and sports news, plus the long-range weather forecast and Worldwatch. Presented by Charlotte Cook.

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Midday Report

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Midday Report

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Midday Report Essentials for Friday 4 April 2025 16:02

2 hari yang lalu16:02

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In today's episode, heavy rain is hitting the North Island, we get the latest update, Trade Minister Todd McClay discusses what happens next after Trump has hit New Zealand with tariffs, the Auditor General slammed the government's child poverty reduction goals and the Milson School principal calls for a new school lunch provider after plastic was found in a student's lunch.…

Midday Report

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Principal calls for new provider after plastic found in school lunch 3:05

2 hari yang lalu3:05

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A Palmerston North primary school principal wants a new lunches-in-school provider after a chunk of plasitc was found in a child's meal. Milson School principal Tracy Thorn spoke to Tuwhenuaroa Natanahira.

Midday Report

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Govt needs to change child poverty reduction goals: Auditor-General 3:48

2 hari yang lalu3:48

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The Auditor-General says the public cannot have confidence in the government achieving its child poverty reduction goals under its current approach, and has urged changes be made. Office of the Auditor General principal performance auditor Sarah Hayward spoke to Tuwhenuaroa Natanahira.

Midday Report

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Midday Rural News for 4 April 2025 6:21

2 hari yang lalu6:21

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New Zealand's wood sector is feeling relieved it's not facing extra tariffs.

Midday Report

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Midday Sports News for 4 April 2025 2:13

2 hari yang lalu2:13

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Liam Lawson is keen to remind Red Bull bosses that he's still a formidable driver.

Midday Report

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Midday Business News for 4 April 2025 8:27

2 hari yang lalu8:27

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IAG admits overcharging hundreds of thousands of customers.

Midday Report

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Trade Minister on Trump's tariffs 4:57

2 hari yang lalu4:57

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Trade Minister Todd McClay said the flat 10 percent duty being applied to US imports will apply on top of any existing tariffs, but there are some exceptions for goods already facing high fees. RNZ political reporter Russell Palmer spoke to Trade Minister Todd McClay.

Midday Report

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Heavy rain hits upper North Island 3:02

2 hari yang lalu3:02

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Heavy rain is lashing parts of Auckland and Northland as weather warnings pop up around the country. Northern reporter Peter de Graaf spoke to Tuwhenuaroa Natanahira.

Midday Report

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Midday Report Essentials for Thursday 3 April 2025 14:35

3 hari yang lalu14:35

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In today's episode, Donald Trump has announced tariffs on goods imported into the US, and New Zealand goods have not been spared, the top of the South Island is bracing for heavy rain as an atmospheric river moves up the country, and moa footprints discovered on a Kaipara beach have been found to be one million years old.…

Midday Report

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Top of the South braces for heavy rain 1:58

3 hari yang lalu1:58

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The top of the South Island is bracing for torrential rain on Thursday, with orange heavy rain warnings in place for Marlborough, Tasman, and also down the West Coast. Nelson reporter Samantha Gee spoke to Tuwhenuaroa Natanahira.

Midday Report

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Midday Rural News for 3 April 2025 6:30

3 hari yang lalu6:30

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Agribusiness programme enrolments are booming at Lincoln University.

Midday Report

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Moa footprints discovered on beach one million years old 3:03

3 hari yang lalu3:03

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Fossilised Moa footprints discovered on a Kaipara beach two years ago have now been dated as being one million years old, much older than most known moa fossils in the region. Auckland Museum research associate Daniel Thomas spoke to Tuwhenuaroa Natanahira.

Midday Report

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Midday Sports News for 3 April 2025 2:09

3 hari yang lalu2:09

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More details emerge regarding Liam Lawson's axing.

Midday Report

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Midday Business News for 3 April 2025 8:14

3 hari yang lalu8:14

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The tariff fall out continues.

Midday Report

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Trump hits NZ with 10 percent tariff 3:34

3 hari yang lalu3:34

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Donald Trump has announced a ten percent tariff for New Zealand, while also recording that New Zealand imposes 20 percent tariffs on the US. Business Editor Gyles Beckford spoke to Tuwhenuaroa Natanahira.

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