IDD Leader podcast

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Ep. 35 - The 3-sentence script for any tough employee conversation 13:07

3 hari yang lalu13:07

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Sweaty palms and a knot in your stomach? Or a raised voice and regrets later? Whatever your 'style' of handling tough conversations with employees, you can benefit from a clear, 3-sentence script that will help guide you through these uncomfortable moments. In this episode, Nate breaks down the science behind tough conversations with employees and how you can make them easier, less-stressful, and much more effective at bringing about actual change. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

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Ep. 34 - Work/life balance for leaders? From pipe dream to reality 15:24

10 hari yang lalu15:24

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Many human services leaders struggle with finding the right balance between work and the rest of life. It's a demanding, heart-and-soul line of work that lends itself to frequent crises which can happen at all hours. And yet, neglecting to promote (or protect) work/life balance for yourself or your staff is a recipe for burnout... and for perpetuating the revolving door of staff and leaders . Instead of telling everyone to suck it up, this episode explores 5 reality-based solutions that promote a healthier work/life balance. It's never going to be the ideal time or the perfect balance. But striving towards a better balance is *the* difference between higher retention vs. higher turnover. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

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Ep. 33 - What Happens When You Invest in Your People? w/ Core Services 41:42

17 hari yang lalu41:42

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If you've ever wondered about the long-term impact of investing in your staff, Core Services has been innovative and unrelenting in their efforts... And they are getting a huge return on investment! Executive director Nick Filarelli explains why Core Services "bares their soul" on their website, how they dropped to an astoundingly low vacancy rate, and the ingredients to their staffing secret sauce. This power-packed interview is a MUST WATCH! https://www.coreservicestn.com/ Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

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Ep. 32 - Improve team performance in 15 minutes a day 19:03

24 hari yang lalu19:03

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What if I told you that a zero-dollar, 15-minute strategy could transform your team? Would you believe me? If your frontline supervisors ( or you ) are constantly putting out fires, can't get your team to take initiative, or are the last to know when something's going wrong--this episode is for you. In it, Nate will unpack the art and science of a strategy that will turn these dynamics around so that your staff engage in best practices more frequently and your leadership team stays more in touch with things before they go sideways. This isn't another leadership theory. This is practical and immediately actionable. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

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Ep. 31 - Why most supervisors struggle (and how to change that) 15:45

4 weeks yang lalu15:45

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When someone gets promoted to supervisor, it's usually because they had great performance, not necessarily because they had great people skills. Sure, if they have been providing direct support, they will be good at that aspect of people skills, but what about providing feedback, addressing concerns, and asking questions to reduce team drama? It's a different skillset! How can we help make sure that they get it?? In this episode, Nate breaks down the process to move supervisors from "promoted" to "prepared"--and how to reduce the oh-so-frequent struggle that comes with managing people. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

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Ep. 30 - Please Don’t Go: How to Retain Employees (and Supervisors) on the Verge of Quitting 19:25

5 weeks yang lalu19:25

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Sometimes, you know they're on the verge. But, is there a way to win them back?? Good news--the answer is yes ! In this episode, Nate will discuss who's worth trying to save, a simple step-by-step process to win them back, and how to proactively build an experience that people don't want to leave. Plus, it covers common stuck spots and how to overcome them. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

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Ep. 29 - Fix the employee experience: 5 small changes with big results 15:53

6 weeks yang lalu15:53

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When we’re experiencing BIG challenges from high staff turnover, we’re tempted to launch BIG initiatives to solve it. “Let’s add a huge retention bonus!” or “Let’s double-down on DSP Appreciation Week!” Often, these big efforts fall flat. Truth is, the employee experience isn’t fixed in big initiatives–it’s fixed in the day-to-day experience for your employees. But that’s a beautiful thing, because it means you can fix it with small changes. In today’s episode, Nate covers 5 small, easy-to-implement changes that can transform the employee experience at your organization–and can drop your turnover rate quickly. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

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Ep. 28 - Staff empowerment elevates retention w/ DSP Council from Welcome House 35:58

7 weeks yang lalu35:58

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What does it look like when "employee empowerment" goes beyond corporate catchphrase and actually helps to shape the culture of an organization? In today’s episode, DSP Council members from Ohio-based Welcome House describe how their agency has launched an initiative that has impacted them personally and professionally. If you've wondered how to move the needle on DSP retention and engagement, you'll love hearing from Tasha Moss, Elroy Harris, and Steve Pietrzycki as they share first-hand insights from their work at Welcome House. Learn more about Welcome House at https://www.welcomehouseinc.org/. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

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Ep. 27 - No Good Options? Tough Staffing Decisions for Leaders 26:44

8 weeks yang lalu26:44

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Sometimes leaders are caught between a rock and a hard place. Would you rather promote an employee who isn't quite ready or roll the dice and try to hire from outside? Would you rather take your time onboarding new hires until they're fully ready or bring faster relief to your already-stretched-thin staff? If you are wrestling with tough staffing decisions--I feel your pain. There are no easy answers. But, thankfully, there are insights from behavioral science and wisdom from lessons learned that can lead to the "least bad" choice--and help guide you to a brighter future. Navigating these dilemmas wisely will save you and your team a ton of headaches. Because, at the end of the day... well sometimes we're just glad it's the end of the day. Resources mentioned in this episode: Ep. 24 - How one provider transformed their onboarding - Interview w/ leaders from VTC Performance Diagnostic Checklist - Human Services Direct Reports with Ongoing Problems--Solved! Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

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Ep. 26 - Turnaround staff turnover in 60 days 12:27

9 weeks yang lalu12:27

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What if you only had 60 days to turnaround the high employee turnover at your organization... Could you do it? Where would you start? In this episode, Nate provides 3 strategies to see fast results with lowering your turnover, and no it does not involve retention bonuses or better benefits. Although it takes a little while to see the full impact of today's decisions on your turnover rate, you might be surprised just how quickly the *right* decisions can drop turnover at your organization. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

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Ep. 25 - Person-centered care for staff: the secret to a less stressful workforce 17:59

10 weeks yang lalu17:59

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In the IDD field, we talk a lot about person-centered care for the people we serve—but what happens when we use that same philosophy for our staff? Does it work without making our workforce self-serving? Can it apply to every level within our organization? In this episode, Nate breaks down how to apply a person-centered approach to your employees and your leadership so that you have LOWER stress and IMPROVED staff retention, without just adding one more item on your long leadership to-do list. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

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Ep. 24 - How one provider transformed their onboarding - Interview w/ leaders from VTC 38:09

11 weeks yang lalu38:09

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Want your new hires to have a great onboarding experience? Yeah, that's one thing. But actually pulling it off? That another thing, entirely. In today's interview episode, Nate talks with Scott Burtsfield, Amy Schultz, and Jodi Freitag from Vocational Training Center in Fargo, ND about the incredible results they have seen from their onboarding program: "Roadmap to Success". Get a peak behind the curtain from an innovative and growing human services organization on how to go from concept to full-fledged reality. If you've been looking for a roadmap to elevate the experience for your new hires--this is the episode for you. For more info, check out: https://www.fargovtc.org/ Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

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Ep. 23 - Turn around a struggling team with data. It sounds crazy, but... 17:13

12 weeks yang lalu17:13

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High turnover (or low-performing) teams are usually struggling with data--either they aren't completing it properly or they're doing it but the results look bad. So how could data help fix things? Most data is outcome data. It's a lagging measure . But when you implement leading measure data, you suddenly help the team see what actions they need to take now, in order to get better outcomes later. And, when done right, it can add a jolt of energy into a struggling team. In this episode, Nate delves into the happiest data your team will take so that you can help them transform from struggling to thriving. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

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Ep. 22 - Five Things Toxic Organizations Say to Staff (And How to Fix Them) 25:12

13 weeks yang lalu25:12

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Is your organization toxic? And if so, what can you do about it? In this episode that speaks to both direct support professionals and the leaders of human services agencies, Nate describes how if broken systems go unchecked, or known problems don’t get addressed… things can get bad. And he unpacks clear action steps you can take to make things better (or leave!). Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

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Ep. 21 - Staff retention at a new organization w/ Julie Bisi 34:01

14 weeks yang lalu34:01

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How do you overcome staff retention challenges if you're a leader at a new or smaller human services organization? In this episode, Julie Bisi, founder of Artemis Supports, shares her insights and experience--including several innovative strategies she uses to increase staff retention. To learn more about Artemis or to contact Julie, go to artemissupports.com . Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 20 - Three Easy Employee Retention Strategies 23:04

15 weeks yang lalu23:04

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Stop the feeling of overwhelm. Employee retention doesn't have to be soooooo hard. Yes, there are many factors involved, but fundamentally, it is all about making a positive employee experience for everyone in your organization. And in this episode Nate shares three tried and true strategies that will help you retain more staff so that you and your organization can keep your focus where you'd like it: Making a difference in the world. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 19 - Give frontline supervisors more skills, not more trainings 17:59

16 weeks yang lalu17:59

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It's no secret: successful frontline supervisors are essential for your organization's success. And to be successful, they not only need the ability to do the frontline care but they also need to be able to MANAGE PEOPLE. Unfortunately, when situations arise in which frontline supervisors are struggling to manage their direct reports, they often are assigned more trainings with little results to show for it. In this episode, Nate unpacks what to do INSTEAD of just assigning more trainings and how to actually build people management skills for your frontline supervisors. Think mentorship, coaching, and feedback. It takes a little more front-end effort but the ROI is worth the extra upfront investment. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 18 - Stop doing staff retention initiatives - Instead, build a culture 26:12

17 weeks yang lalu26:12

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Stop *doing* DSP retention initiatives and instead build a culture. It's easy to slap another initiative on it rather than intentionally designing a workplace that staff love. But don't worry! In this episode Nate breaks down the Six Pillars of Staff Retention and gives you practical next steps to help build a retention-focused culture at your organization. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 17 - Resources to help you fight staff turnover 22:44

18 weeks yang lalu22:44

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You and your organization are not alone in the fight against DSP turnover. In today’s episode, Nate talks about a number of different organizations and outside resources that are working to stabilize and strengthen the workforce. Here are the links to the organizations he discusses: CQL - Articles highlighting organizations that are supporting their frontline workforce https://www.c-q-l.org/resources/newsletters/established-solutions-for-issues-affecting-dsps/ NADSP - Advocacy and DSP Certification https://nadsp.org/services/certification/ The ARC - Advocacy https://thearc.org/policy-advocacy/direct-support-professionals/ ANCOR - Report on The state of the America’s direct support workforce crisis National Core Indicators (NCI) - In depth statistics on the DSP workforce with state-specific data https://idd.nationalcoreindicators.org/staff-providers/ National Leadership Consortium on Developmental Disabilities - Weeklong institutes for IDD leaders and executive coaching https://natleadership.org/services.html Good Jobs Institute - Tools for strengthening operations for organizations with large frontline employee workforces https://goodjobsinstitute.org/ IDD Leader - helping you retain and grow your DSP workforce https://iddleader.com/topten Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 14 - Transform the DSP employee experience with 1 simple method 19:21

21 weeks yang lalu19:21

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"No employee cares about your organization until they know your organization cares about them." And how can you show them? Always have an answer to the most important question that every employee is asking, "What's in it for me?" In this episode, Nate describes how to leverage your answers this question so that your DSPs love their jobs, put forth greater effort, and provide even more exceptional care to the individuals you serve. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 13 - Common pitfalls with performance-based incentives (and how to avoid them) 23:37

22 weeks yang lalu23:37

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Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor

IDD Leader

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Ep. 12 - How NOT to increase staff retention at the holidays 6:52

23 weeks yang lalu6:52

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Wondering how NOT to boost your DSP retention rate? Tired of all the holiday cheer? In this short mashup episode, Nate empowers your inner Grinch with 7 tried and true strategies to make sure you DON’T increase retention, but instead that you keep your turnover rate high. Unlike other episodes, this one definitely won’t help your organization win… unless you do the OPPOSITE of today’s “recommendations”. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 11 - How to stop the next 100 fires before they start 25:24

24 weeks yang lalu25:24

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When every supervisor in your agency conducts monthly "High Impact Supervisions", the effects are game-changing. Fewer fires, less burnout, higher retention. But it's one thing for you, as a leader, to understand this... and it's another thing to implement it across your organization. In this episode, Nate defines High Impact Supervisions and shares the 4 steps to implementing them across your organization. It's not difficult to get started today and to embed this strategy into your current structure. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 10 - The real costs of DSP turnover 15:15

25 weeks yang lalu15:15

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DSP turnover is costing IDD Providers like you a whole lot of money. But what is the real cost of DSP turnover? It extends far beyond the staggering financial costs and affects team morale and program sustainability. Even more than that, it leads to invaluable opportunities that are passed up due to staffing shortages. In this episode Nate explores these costs—and points towards first-step solutions, so that you don’t have to keep carrying these excessive costs indefinitely into the future. --------------- Want to tackle the top ten questions to solve DSP turnover? Get your free guide at www.iddleader.com/topten Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 9 - The #1 barrier to increasing your staff retention 19:46

26 weeks yang lalu19:46

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Honestly, I was kind of surprised by this one, but then it all made sense. It will probably surprise you, too! When I first started helping with staff retention, I guessed the burnout rate or the wages would be the biggest barrier. And these things matter (a lot) but then I discovered an even more fundamental issue at the organizational level that plagues many providers. In this episode, I’ll describe the biggest barrier to increasing staff retention—and what you can do about it. (Don’t worry I give the big reveal early in the episode so you don’t have to hear me beat around the bush for too long. LOL!) Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 8 - Addressing Performance Issues 22:38

27 weeks yang lalu22:38

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Imagine addressing performance issues without all the stress. And imagine not having to bring up the same issue over and over again. Sound like a pipe dream? It doesn’t have to be. This episode provides practical tools for leaders to deal with this challenge constructively to create win-wins for everyone involved. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 7 - Stop losing staff: Top 5 changes you can make 21:27

28 weeks yang lalu21:27

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There are hundreds of reasons your staff leave, right? Maybe so. But recent research on voluntary job “leavers” has identified the top 5 areas organizations could have addressed that would have kept these staff. In this episode, Nate offers actionable insights on how to change each of these areas in order to strengthen your organization and retain your staff. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 6 - Three ways to avoid the pitfalls of the struggling new supervisor 19:53

29 weeks yang lalu19:53

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Maybe you've been there before. "She was such a good DSP but now that she's a supervisor, she's really struggling... Now what!?" If so, you're not alone. And while the specifics of that situation may have a fairly straightforward solution, it begs the question, how did we get here in the first place? The all-too-common challenge of the struggling new supervisor doesn't need to repeat itself. Instead, leverage three keys that can transform workforce development in your organization. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 5 - Why didn't your staff retention initiative work? And what works instead? 22:46

30 weeks yang lalu22:46

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It's such a sinking feeling to put all this time and effort (and expense) into a staff retention initiative only to have it... drum roll... fail to actually increase staff retention. But the good news is that the story doesn't end there. In this episode, Nate discusses how to create initiatives that WORK, and how to identify the key factors in determining what is needed at your organization. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 4 - Are your DSPs about to "break up" with your agency? Your onboarding says a lot 19:55

31 weeks yang lalu19:55

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Truth is, DSP retention can never really be about "retaining" staff. That just means they didn't leave. The true goal of DSP retention is always about building a workplace that your staff love, so that they actually WANT to come to work each day. And it all begins with onboarding and orientation... Change your organization's paradigm and you will change your retention results. Not because of a new slogan or initiative, but because your organization fundamentally treats people better. This episode dives into the different approaches to onboarding between successful organizations and those that churn through staff. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 3 - Is this strategy the silver bullet of DSP retention? Not quite, but almost 23:31

32 weeks yang lalu23:31

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High impact supervisions are more crucial than many providers realize in creating a culture that fosters DSP retention. In this episode, you will hear the three key qualities of a high-impact supervision and how you--and the supervisors in your organization--can leverage the seemingly mundane task of meeting with staff into something that makes people love being part of your team. Clear actions and clear outcomes to help you supercharge your supervisions. And, the high-impact supervision framework will let you create a structure for successful supervisions for the leaders you lead. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 2 - Start here: The first steps to reduce turnover 21:37

34 weeks yang lalu21:37

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Maybe you've already tried increasing the DSP appreciation budget or added some extra benefits. Maybe you've been chalking up a high turnover rate to the job market and reimbursement rates. Maybe you've been trying hard NOT to look too closely at your turnover rate because, frankly, it's just so discouraging. Whatever your backstory, this episode gives clear and actionable first steps to help you get real results on reducing turnover. Spoiler alert: it doesn't take a massive budget, but it does take targeted actions. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 1 - What's it really like? How the employee experience can make or break your staff retention 14:59

35 weeks yang lalu14:59

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What's it really like for the DSPs who work at your organization? Nearly every IDD Provider is focused on providing person-centered care, but have you considered the "employee experience" and are you in touch with what it looks like to make it better for your staff? This episode gives practical input on how to leverage the employee experience so that you can increase your staff retention. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

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The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

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The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

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