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Episode 10 | Delivering Results: Becoming the Highest Voice of Authority

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Konten disediakan oleh wow24-7.io. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh wow24-7.io atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Madelene Motin, Head of Customer Service at STRONGER, shares her extensive experience in customer service. She explains how customer service can evolve from a cost center to a growth driver. She shares examples of leveraging customer feedback, proactive strategies, and cross-department collaboration. She also highlights transforming customer service into a strategic asset by focusing on satisfaction, revenue growth, and employee empowerment.

“Customer service is the heart of a company, and all companies must know that customer service is the one sitting on the gold because we know what the customer wants.” - Madelene Motin

Madelene emphasizes the importance of establishing strong processes to convert customer insights into actionable outcomes. She advocates for fostering a culture of continuous improvement through data-driven insights and stresses the significance of team education and cross-functional collaboration. These strategies drive business growth, enhance customer retention, and deliver exceptional customer experiences.

  continue reading

35 episode

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iconBagikan
 
Manage episode 426593595 series 3565299
Konten disediakan oleh wow24-7.io. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh wow24-7.io atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Madelene Motin, Head of Customer Service at STRONGER, shares her extensive experience in customer service. She explains how customer service can evolve from a cost center to a growth driver. She shares examples of leveraging customer feedback, proactive strategies, and cross-department collaboration. She also highlights transforming customer service into a strategic asset by focusing on satisfaction, revenue growth, and employee empowerment.

“Customer service is the heart of a company, and all companies must know that customer service is the one sitting on the gold because we know what the customer wants.” - Madelene Motin

Madelene emphasizes the importance of establishing strong processes to convert customer insights into actionable outcomes. She advocates for fostering a culture of continuous improvement through data-driven insights and stresses the significance of team education and cross-functional collaboration. These strategies drive business growth, enhance customer retention, and deliver exceptional customer experiences.

  continue reading

35 episode

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