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Konten disediakan oleh Matt Lawrence and Mike Karan, Matt Lawrence, and Mike Karan. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Matt Lawrence and Mike Karan, Matt Lawrence, and Mike Karan atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang dijelaskan di sini https://id.player.fm/legal.
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5 Customer Support Tips

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Manage episode 318593174 series 2402670
Konten disediakan oleh Matt Lawrence and Mike Karan, Matt Lawrence, and Mike Karan. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Matt Lawrence and Mike Karan, Matt Lawrence, and Mike Karan atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang dijelaskan di sini https://id.player.fm/legal.

Customer support can be one of the hidden "costs" of doing web development for clients. Without a dedicated support team, the IT support role often falls to the developer or freelancer that created the project. This great investment of time can often be overlooked by web developers that are looking to create more than they are to support. In this episode, Matt and Mike discuss some tips and tricks in 5 different areas of customer support including dealing with angry clients, ensuring that you're caring for yourself during all the stress, and ensuring that you know when to walk away.

You can find us on...

Facebook | Twitter | Instagram

RSS | Patreon | Spotify

Medium | YouTube | GitHub

  continue reading

320 episode

Artwork
iconBagikan
 
Manage episode 318593174 series 2402670
Konten disediakan oleh Matt Lawrence and Mike Karan, Matt Lawrence, and Mike Karan. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Matt Lawrence and Mike Karan, Matt Lawrence, and Mike Karan atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang dijelaskan di sini https://id.player.fm/legal.

Customer support can be one of the hidden "costs" of doing web development for clients. Without a dedicated support team, the IT support role often falls to the developer or freelancer that created the project. This great investment of time can often be overlooked by web developers that are looking to create more than they are to support. In this episode, Matt and Mike discuss some tips and tricks in 5 different areas of customer support including dealing with angry clients, ensuring that you're caring for yourself during all the stress, and ensuring that you know when to walk away.

You can find us on...

Facebook | Twitter | Instagram

RSS | Patreon | Spotify

Medium | YouTube | GitHub

  continue reading

320 episode

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