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Ep522: Why and how banks and financial institutions need to ensure new tech is fit for purpose
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Rizwan Shaikh, Director Sales, MENA & Asia, Expleo
New financial technology is changing the way we work but making the technology work for the customer is paramount – and that means both working for the bank or financial institution and for the end customer, whether that consumer is an individual or a corporate. Rizwan Shaikh, Director Sales, MENA & Asia for Expleo, discusses the concept of humanisation with Robin Amlôt of IBS Intelligence and why software solutions must make sense to end customers. We also delve into the difference between digitisation and digitalisation.
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