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Episode 658 Blameless in Key Largo
Manage episode 341734441 series 1531871
Jim gives a tip on how he handles customer service issues at the restaurant. Several technology issues occur on the same day, Jim's default reaction is to blame I.T., programmers, hardware, etc and lose his sh*t. Realizing blame does not resolve the issues, we can look for the source of the issue and move on to a solution. Today one solution solved 2 issues with the last issue pending and no one lost their sh*t. That my friends is progress.
--- Send in a voice message: https://podcasters.spotify.com/pod/show/james-horan6/message Support this podcast: https://podcasters.spotify.com/pod/show/james-horan6/support905 episode
Manage episode 341734441 series 1531871
Jim gives a tip on how he handles customer service issues at the restaurant. Several technology issues occur on the same day, Jim's default reaction is to blame I.T., programmers, hardware, etc and lose his sh*t. Realizing blame does not resolve the issues, we can look for the source of the issue and move on to a solution. Today one solution solved 2 issues with the last issue pending and no one lost their sh*t. That my friends is progress.
--- Send in a voice message: https://podcasters.spotify.com/pod/show/james-horan6/message Support this podcast: https://podcasters.spotify.com/pod/show/james-horan6/support905 episode
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