Africa-focused technology, digital and innovation ecosystem insight and commentary.
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Konten disediakan oleh Postlight Podcast. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Postlight Podcast atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
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The Customer Pays the Price: On Fixing Your Internal Systems
MP3•Beranda episode
Manage episode 362844063 series 2448961
Konten disediakan oleh Postlight Podcast. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Postlight Podcast atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
For every tool or system we interact with, someone behind the scenes is powering it. This week, Chris Losacco is joined by Postlight’s Head of Product Design, Natalie Kurz, to discuss why you should focus not only on customer experience but how internal teams use the software. They share tips on how to know when to redesign your internal interfaces and make the case that by helping internal teams, you can reduce turnover, reduce inefficiencies, and ultimately improve your customer experience.
…
continue reading
359 episode
MP3•Beranda episode
Manage episode 362844063 series 2448961
Konten disediakan oleh Postlight Podcast. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Postlight Podcast atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
For every tool or system we interact with, someone behind the scenes is powering it. This week, Chris Losacco is joined by Postlight’s Head of Product Design, Natalie Kurz, to discuss why you should focus not only on customer experience but how internal teams use the software. They share tips on how to know when to redesign your internal interfaces and make the case that by helping internal teams, you can reduce turnover, reduce inefficiencies, and ultimately improve your customer experience.
…
continue reading
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