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Staying Connected with SaaS Customers and Operating Multiple Office Locations feat. Xenia Muntean of Planable

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Manage episode 291757915 series 2865813
Konten disediakan oleh WorldPodcasts.com / Gorilla Voice. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh WorldPodcasts.com / Gorilla Voice atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang dijelaskan di sini https://id.player.fm/legal.

Allan chats with Xenia Muntean, the Co-Founder and CEO of Planable.

  • Xenia's own experience as a Digital Agency owner led her to create the SaaS product.
  • Their client relationships are 100% remote.
  • They acquire customers largely through content marketing.
  • The Planable team is located in Bucharest and Moldova. The two offices are brought together by occasional in-person events.
  • As an alternative to in-person workshops, during this time, they run alternative team-building activities such as playing games together.
  • They rely on thorough Help Center documentation to enable customers to solve problems on their own.
  • Their Intercom chat support brings the Planable Team closer to customers through real-time conversations.
  • They make customers feel like insiders by letting them influence the publicly visible Product Roadmap.
  • They've seen a notable increase in demand for the product from academic institutions. Such organizations are relying more on remote communication through social media during these times.
  • Xenia prescribes to communicate much more as folks switch to working from home. It helps to connect with more senses by getting heard on the phone or being seen on camera.
  continue reading

21 episode

Artwork
iconBagikan
 

Seri yang sudah diarsipkan ("Feed tidak aktif" status)

When? This feed was archived on October 14, 2022 03:17 (1+ y ago). Last successful fetch was on December 03, 2021 15:32 (2+ y ago)

Why? Feed tidak aktif status. Server kami tidak mendapatkan feed podcast yang valid secara terus-menerus.

What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.

Manage episode 291757915 series 2865813
Konten disediakan oleh WorldPodcasts.com / Gorilla Voice. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh WorldPodcasts.com / Gorilla Voice atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang dijelaskan di sini https://id.player.fm/legal.

Allan chats with Xenia Muntean, the Co-Founder and CEO of Planable.

  • Xenia's own experience as a Digital Agency owner led her to create the SaaS product.
  • Their client relationships are 100% remote.
  • They acquire customers largely through content marketing.
  • The Planable team is located in Bucharest and Moldova. The two offices are brought together by occasional in-person events.
  • As an alternative to in-person workshops, during this time, they run alternative team-building activities such as playing games together.
  • They rely on thorough Help Center documentation to enable customers to solve problems on their own.
  • Their Intercom chat support brings the Planable Team closer to customers through real-time conversations.
  • They make customers feel like insiders by letting them influence the publicly visible Product Roadmap.
  • They've seen a notable increase in demand for the product from academic institutions. Such organizations are relying more on remote communication through social media during these times.
  • Xenia prescribes to communicate much more as folks switch to working from home. It helps to connect with more senses by getting heard on the phone or being seen on camera.
  continue reading

21 episode

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