Beyond the Drama Triangle, Patterns in Conflict Resolution for Agile Teams | Jaques Smit

Scrum Master Toolbox Podcast: Agile storytelling from the trenches

Jaques Smit: Beyond the Drama Triangle, Patterns in Conflict Resolution for Agile Teams

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.

Jaques shares the story of a long-term game development team's recurring issues despite changes in personnel. Several Product Owners had left because of burnout. However, with every new PO the team cycled through the same patterns, eventually leading to the PO’s leaving. Jaques realized the team was stuck in a Persecutor-Victim-Rescuer dynamic, and tried to help the team by bringing in outside assistance. Through this story, Jaques discusses the importance of addressing underlying conflicts, enhancing conflict resolution skills, and avoiding the drama triangle.

Featured Book of the Week: Leadership is Language by David Marquet

How can the language we use as leaders influence team dynamics? Jaques discusses "Leadership is Language" by David Marquet (David Marquet has been a previous guest on the show) and its impact on his approach to workplace challenges. The book helped him realize the importance of language in shaping behavior and leadership conversations. Jaques shares how the book helped him facilitate leadership discussions and improve team communication.

[IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!

About Jaques Smit

Jaques is a seasoned Agile coach and Scrum Master with extensive experience in leading and transforming teams in the game development industry. His expertise lies in fostering team collaboration, resolving conflicts, and facilitating effective retrospectives. Jaques is passionate about continuous learning and empowering teams to achieve their full potential.

You can link with Jaques Smit on LinkedIn and connect with Jaques Smit through his website.