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Konten disediakan oleh Insurance Tomorrow and Allianz UK. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Insurance Tomorrow and Allianz UK atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
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Customer Engagement and the Insurance Industry

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Manage episode 216592984 series 2437949
Konten disediakan oleh Insurance Tomorrow and Allianz UK. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Insurance Tomorrow and Allianz UK atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Technology has really shaken up the customer experience. Products and services are available around the clock at the touch of a button, and customers are interacting with companies through chatbots on their smartphones. So what does this mean for customer expectations, how are they changing? And what opportunities and risks does this present for the insurance industry? In this episode of Insurance Tomorrow, hear from our experts on how companies are working to future proof their customer services. In this episode, host Nick Hewer talks to: Graham Gibson – Chief Claims Officer, Allianz UK and Chairman, Thatcham Research Heather Smith – Managing Director, LV= Direct Business Philip Graves – Consumer Psychologist, Associate at Frontier Economics and Author of Consumerology Insurance Tomorrow – A podcast brought to you by Allianz UK

See acast.com/privacy for privacy and opt-out information.

See omnystudio.com/listener for privacy information.

  continue reading

53 episode

Artwork
iconBagikan
 
Manage episode 216592984 series 2437949
Konten disediakan oleh Insurance Tomorrow and Allianz UK. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Insurance Tomorrow and Allianz UK atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Technology has really shaken up the customer experience. Products and services are available around the clock at the touch of a button, and customers are interacting with companies through chatbots on their smartphones. So what does this mean for customer expectations, how are they changing? And what opportunities and risks does this present for the insurance industry? In this episode of Insurance Tomorrow, hear from our experts on how companies are working to future proof their customer services. In this episode, host Nick Hewer talks to: Graham Gibson – Chief Claims Officer, Allianz UK and Chairman, Thatcham Research Heather Smith – Managing Director, LV= Direct Business Philip Graves – Consumer Psychologist, Associate at Frontier Economics and Author of Consumerology Insurance Tomorrow – A podcast brought to you by Allianz UK

See acast.com/privacy for privacy and opt-out information.

See omnystudio.com/listener for privacy information.

  continue reading

53 episode

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