822: A Great Formula to Reduce Conflict – Dr. Christian Coachman

The Best Practices Show with Kirk Behrendt

822: A Great Formula to Reduce Conflict – Dr. Christian Coachman

Are you tired of friction in your practice? Do you have frustrated and disappointed patients? There's a formula to fix it, and you can use it beyond your work life! Today, Kirk Behrendt and Dr. Christian Coachman, founder of Digital Smile Design, explain their favorite formula, E – R = C and how using it will reduce conflict in all areas of your life. To learn how a few changes can improve life at work and at home, listen to Episode 822 of The Best Practices Show!

Learn More About Dr. Coachman:

• Join Dr. Coachman on Facebook: https://www.facebook.com/christiancoachman
• Follow Dr. Coachman on Instagram: https://www.instagram.com/chriscoachman
• Learn more about Digital Smile Design: https://digitalsmiledesign.com
• Listen to Dr. Coachman’s podcast, Coffee Break with Coachman: https://open.spotify.com/show/4ADCrWhqsUKbHmZtkhhgoB
• Register for DSD Residency 1 On Demand: https://digitalsmiledesign.com/dsd-residency-1-on-demand
• Register for Dr. John Kois and Dr. Coachman’s Optimizing Clinical Outcomes course (March 20-21, 2025): https://www.koiscenter.com/optimizing-clinical-outcomes

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 822: https://www.youtube.com/@actdental/videos
• Learn about EOS: https://www.eosworldwide.com
• Read Traction by Gino Wickman: https://benbellabooks.com/shop/traction
• Uncover your instinctive strengths with Kolbe: https://www.kolbe.com

Main Takeaways:

• Not meeting expectations is the biggest source of conflict. Keep the promises you make.
• E – R = C is the most important formula you need to use for every aspect of your life.
• Don't try to do everything on your own. Find the right people who can help you.
• Learn to say no. Don't say yes to everything and make yourself miserable.
• Remember that you are not the most important person in your practice.
• Underpromise and overdeliver in order to give yourself a buffer.
• Use numbers to close the expectation and reality gap.
• Be clear. It’s the nicest thing you can do.

Snippets:

0:00 Introduction.

1:23 E – R = C, explained.

5:11 Keep your ideas in check.

8:14 Know who you are.

10:10 How to use E – R = C in your everyday life.

14:30 You are not the most important person in your practice.

22:06 Don't try to do everything yourself.

23:50 Learn how to say no.

28:43 Final thoughts.

Dr. Christian Coachman Bio:

Combining his advanced skills, experience, and technology solutions, Dr. Christian Coachman pioneered the Digital Smile Design methodology and founded Digital Smile Design company (DSD). Since its inception, thousands of dentists worldwide have attended DSD courses and workshops, such as the renowned DSD Residency program.

Dr. Coachman is the developer of worldwide, well-known concepts such as the Digital Smile Design, the Pink Hybrid Implant Restoration, the Digital Planning Center, Emotional Dentistry, Interdisciplinary Treatment Simulation, and Digital Smile Donator. He regularly consults for dental industry companies, developing products, implementing concepts, and marketing strategies, such as the Facially Driven Digital Orthodontic Workflow developed in collaboration with Invisalign, Align Technology.