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Track and Trace- when will the struggles ever end?
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Manage episode 287763092 series 2826434
Konten disediakan oleh Cassandra Gaines, Esq. and Cassandra Gaines. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Cassandra Gaines, Esq. and Cassandra Gaines atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Track-and-Trace Struggles - will it ever improve?
It’s 2021 and the industry still has shippers and brokers calling truck drivers for truckload locations. Customers want to know where their shipments are located--why is it so hard to automate this process? Other topics of discussion:
-best practices;
-best tech;
-what annoys drivers;
-how to make customers happy;
-why customers are so obsessed with it and do they go overboard?
- Guests:
- Peter Coratola, President of Ease Logistics
- Chris Jolly, “the Freight Coach” CJolly Freight Consulting
- Vitaly Bekker, Senior Transportation Specialist at Aritzia
- Adam Wingfield, Managing Director at Innovative Logistics Group LLC
- Links:
- Watch on our NEW Website! https://www.madgaineslive.com/live
- Register with LinkedIn Events: https://www.linkedin.com/events/track-n-tracestruggles6772222361153359872/
- Watch on YouTube: https://www.youtube.com/c/cassandragaines
- Sponsors:
- J.J. Keller & Associates
- OTR Capital Learn more here--> https://otrcapital.com/madgaines/
Chapter
1. Track and Trace- when will the struggles ever end? (00:00:00)
2. Why do shippers want tracking 24/7 (00:06:45)
3. broker v carrier visibility differences (00:08:49)
4. Why do carriers fight tracking? (00:15:00)
5. shippers want confirmed tracking (00:20:04)
6. set expectations up front (00:21:51)
7. track and trace is abused at times (00:25:17)
8. what is so wrong with calling the trucker? (00:28:26)
9. ELD data (00:38:21)
10. customers want verbal confirmation (00:42:50)
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