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3 Shifts (Dec 4 2020): Salesforce joins with Slack, Remote customer service, DTC insurance
Manage episode 313057377 series 3257312
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(1) Salesforce joins with Slack, in the battle for the enterprise against big cloud players like Microsoft (0:36). (2) Advances in remote customer service – from cloud-based contact centers to chatbots (4:25). (3) Direct-to-consumer insurance is widening its reach (10:23). Read this 3 Shifts Edition: https://6pag.es/25d32. Sign up to receive free summaries of our deeply researched briefs: 6Pages.com.
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1. 3 Shifts (Dec 4 2020): Salesforce joins with Slack, Remote customer service, DTC insurance (00:00:00)
2. (1) Salesforce joins with Slack, in the battle for the enterprise against big cloud players like Microsoft (00:00:36)
3. (2) Advances in remote customer service – from cloud-based contact centers to chatbots (00:04:25)
4. (3) Direct-to-consumer insurance is widening its reach (00:10:23)
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