))
Iain Banks
Fetch error
Hmmm there seems to be a problem fetching this series right now.
Last successful fetch was on October 24, 2024 11:04 (
What now? This series will be checked again in the next hour. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 339682241 series 2977146
Konten disediakan oleh Keith Gait. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Keith Gait atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
We had a chat with Iain just a couple of months into his new role as CEO at leading BPO and CX outsourcer Ventrica. Iain speaks to us about the background and early weeks in the role, and their positioning in the market, both UK and offshore.
We hear about growing businesses in an experience economy and becoming an employer of choice, the importance of environment, support and benefits in the people strategy post pandemic, where people feel valued. He also speaks about the balance between cost and quality as economic pressures increase, whilst still delivering quality service that clients expect as an extension of their business.
Iain talks about the importance as a leader of winning hearts and minds, the impact poor leaders can have, and the importance of learning from different cultures. We also hear about a charity he supports that has raised over £1.7m, his 96 mile trek along the West Highland way, and his upcoming climb up Mount Kilimanjaro!
28 episode
Bagikan
