Reframing Resistance - The Journey to Acceptance With Dr. Ernest Wayde

Psych in Business

In this episode of the "Psych in Business" podcast, Dr. Ernest Wayde explores the psychological and practical aspects of managing change within organizations. We revisit Dr. Emily Carter, the acting CEO of Blue River's Hospital, as she faces the daunting task of implementing a new electronic health record (EHR) system within six months. This episode focuses on the emotional and behavioral responses to change and the strategies leaders can use to guide their teams through challenging transitions.

Dr. Emily Carter is feeling anxious and overwhelmed with the impending changes. A psychologist friend helps her understand the biological and psychological roots of resistance to change, offering insights on how to manage her emotions and behaviors. Dr. Carter learns to reframe the impact of the change, identifying potential positives for herself and the organization, which helps her feel more optimistic about the transition.

Key Takeaways:

• Understanding Resistance: Dr. Carter learns that resistance to change is a natural response and begins to understand its biological and psychological basis.

• Reframing Impact: By focusing on the potential positive aspects of the new EHR system, Dr. Carter changes her perspective, seeing benefits for herself and Blue River's Hospital.

• Behavioral Strategies: Identifying the relationship between the impact of change and resulting behaviors, Dr. Carter formulates strategies to ensure successful implementation.

• Employee Buy-In: Dr. Carter realizes the importance of explaining the reasons behind the change to her staff, highlighting benefits, and addressing concerns to gain their support.

• Compassionate Leadership: Understanding that employees will have their resistance, Dr. Carter plans to approach the change process with empathy and support.

• Professional Support: Dr. Carter decides to seek the help of a change management consultant to guide her and the organization through the transition effectively.

You can visit our website at Wayde Consulting.