121 - The Impact of Engaging in Customer Success Communities - Cinthia Silva

Women in Customer Success Podcast

Are you part of customer success communities?

Are you curious about the power of communities in career growth?
In this episode of the Women in Customer Success podcast, I talk to Cinthia Silva, a FinTech business strategist and a top 25 customer success influencer. We go into the importance of being actively engaged in customer success communities, the benefits of having your own community, finding your tribe, and growing your career within communities.
She speaks from her own experiences in various communities, including CX Exchange, CS Middle East, Latinos in Success, RevGenius, Women in Revenue, and Women in Customer Success.
What you’ll find out in this episode:

• How to use communities effectively, whether as a participant or a community leader.
• The importance of playing the long game in personal and professional relationships
• How communities can provide support, learning, and growth opportunities
• How to build a personal brand through community engagement
• Practical tips for balancing involvement in multiple communities
• Advice for starting or joining a community and avoiding common pitfalls

This interview gives you the opportunity to learn how to play the long game in your career and build meaningful connections within communities from remarkable women in customer success. So, make sure you find the time to take a listen.
Follow Cinthia!
This episode was brought to you by Vitally.
If you enjoyed the episode, don't forget to subscribe to the Women in Customer Success podcast for more inspiring stories and practical tools to help you succeed in the field of customer success.

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

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Women in Customer Success

• Website - womenincs.co/podcast
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• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• Website - https://www.marijaskobepilley.com/
• LinkedIn - https://www.linkedin.com/in/mspilley/
• Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

NEW - Women in Customer Success Courses:

• Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
• The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm

Chapter

1. 121 - The Impact of Engaging in Customer Success Communities - Cinthia Silva (00:00:00)

2. Customer Success Communities and Long-Term Relationships (00:00:01)

3. The Power of Customer Success Communities (00:12:14)

4. Balancing Work, Family, and Communities (00:16:44)

5. Building Personal Brand Through Communities (00:19:21)

6. The Evolution of Community Engagement (00:28:33)