377: Culture Creation & Cultivation w/ Jim Miller, PGA, CCM

Private Club Radio Show

In this episode, we’re joined by Jim Miller, PGA, CCM, General Manager at Sonnenalp Club, who takes us on a journey through his remarkable career in the private golf and country club industry. From his early days as a back waiter to his current role as a leading club manager, Jim’s story is a testament to the power of varied experiences and the invaluable role of mentorship. His unique career path, which includes roles as a line cook and head golf professional, has equipped him with a diverse skill set that’s crucial for maintaining smooth operations and fostering effective communication across all departments.

Jim's insights reveal how his multifaceted background enables him to navigate the complexities of club management with ease, ensuring that every aspect of the club runs like a well-oiled machine. He shares how these experiences have not only shaped his leadership style but have also instilled in him a deep understanding of the importance of teamwork and collaboration. This episode is more than just a discussion on club management—it’s a compelling narrative on the value of a well-rounded career and the profound impact of mentors who guide you along the way.

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Chapter

1. Cultivating Club Culture With Jim Miller (00:00:00)

2. Building Elite Club Culture (00:05:00)

3. Transforming Club Culture Through Exclusivity (00:19:23)

4. Creating an Exclusive Club Culture (00:23:49)

5. Fostering Club Culture Through Values (00:27:24)

6. Building and Cultivating Positive Club Culture (00:31:26)

7. Expressing Gratitude and Encouraging Engagement (00:46:07)