EP761: Refocusing on the banking customer in a world obsessed with AI

IBS Intelligence Podcasts

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Alex (@alex_kamenca) and Carley (@carleymitus) are both members of our Action Academy Community that purchased TWO small businesses last thursday! Want To Quit Your Job In The Next 6-18 Months Through Buying Commercial Real Estate & Small Businesses? 👔🏝️ Schedule A Free 15 Minute Coaching Call With Our Team Here To Get "Unstuck" Want to know which investment strategy is best for you? Take our Free Asset-Selection Quiz Check Out Our Bestselling Book : From Passive To Passionate : How To Quit Your Job - Grow Your Wealth - And Turn Your Passions Into Profits Want A Free $100k+ Side Hustle Guide ? Follow Me As I Travel & Build: IG @brianluebben ActionAcademy.com…

sekitar setahun yang lalu 11:49

MP3•Beranda episode

Sandeep Bagaria, Chief Executive Officer, Tagit

There is significant hype around AI/ML and Generative AI in banking. While this technology is significantly changing the technology landscape and offering multiple opportunities for banks, bankers must keep their eye on the ball – the customer and their needs. To this end, Tagit recently launched its Mobeix Family Banking to help banks better serve their customers and the people most important to them. Robin Amlôt of IBS Intelligence discusses the importance of family financial planning with Sandeep Bagaria, Chief Executive Officer of Tagit.

868 episode

#Business #IBS Intelligence Podcasts | A Cedar Consulting Unit

EP761: Refocusing on the banking customer in a world obsessed with AI

IBS Intelligence Podcasts

published sekitar setahun yang lalu

MP3•Beranda episode

Sandeep Bagaria, Chief Executive Officer, Tagit

868 episode

#Business #IBS Intelligence Podcasts | A Cedar Consulting Unit

Alle episoder

1
EP868: Artificial intelligence, Gen AI and the future of cognitive banking 14:47

3 hari yang lalu14:47

14:47

Udi Ziv, CEO, Personetics AI-powered customer experience is evolving to meet consumers’ needs for a personal relationship with their bank. With a mission to democratise financial wellness, cognitive banking offers a fundamental shift in how financial institutions engage with their customers, leveraging advanced data analytics and predictive modelling. Robin Amlôt of IBS Intelligence speaks to Udi Ziv, CEO of Personetics.…

1
EP869: The emerging technologies and growth opportunities challenging the payments sector 12:37

3 hari yang lalu12:37

12:37

Will Marwick, CEO, IFX Payments Will Marwick describes IFX Payments as a service-led alternative banking partner for its clients. With FX markets excessively volatile in recent days (thanks in no small part to President Trump’s wild ride on tariffs), the need for a digital FX and payments solution that offers businesses a quick, secure and easy to use treasury service has been thrown into sharp relief. Robin Amlôt of IBS Intelligence speaks to Will Marwick of IFX Payments.…

1
EP867: Swipe, Spend, Scale: The Future of Smarter Spending 15:06

3 hari yang lalu15:06

15:06

Raj Narayanam, Founder, Zaggle SaaS innovation, UPI integration, and strong banking partnerships are reshaping spend management and prepaid card solutions, driving smarter, more efficient financial operations. Dr. Raj Narayanam shares insights with Puja Sharma of IBS Intelligence on how these trends are redefining the FinTech landscape. As technology evolves, agility and collaboration will be key to staying ahead.…

1
EP866: US Treasury to phase out paper cheques – what are the challenges? 11:16

4 hari yang lalu11:16

11:16

Ben Turner, Founder & CEO, Verituity The US Treasury’s decision to phase out paper cheques for government payments by September may well be one of the biggest digital payments tests the US has faced. It is a FinTech challenge that will require banks, FinTechs and payers to align on identity verification, fraud prevention and equitable access at scale. Robin Amlôt of IBS Intelligence discusses the issues with Ben Turner, Founder and CEO of PayTech specialist Verituity.…

1
EP865: AI and Wealth Management: Unlocking accessibility for every Indian 11:09

7 hari yang lalu11:09

11:09

Priyank Shah, Co-founder of The Financialist AI is fast emerging as a powerful enabler in India’s wealth management landscape. In this episode, Priyank Shah, Co-founder of The Financialist, joins Gloria Methri of IBS Intelligence to discuss how technology is reshaping financial advisory, the evolving regulatory framework, and what the future holds for WealthTech in India.…

1
EP864: How AI and consumer behaviours are shaping online payments 13:15

10 hari yang lalu13:15

13:15

Rory O’Neill, Chief Marketing Officer, Checkout.com Payments move money; high-performance payments make money. Conversely, failed payments don’t just lose money for merchants, they damage trust in the brand and directly undermine brand value. Trust and confidence are fragile things – needed in online commerce but easily undermined if the payment experience is problematic. Robin Amlôt of IBS Intelligence speaks to Rory O’Neill, Chief Marketing Officer of Checkout.com about ensuring payments work as they should.…

1
EP863: How to prepare for tokenisation and what it means for business 12:14

15 hari yang lalu12:14

12:14

Manthan Dave, Co-Founder & Co-CEO, Palisade Forecasts that up to 10% of global GDP could be tokenised by 2030 set the scene for a fundamental change in the economic landscape. Alongside these forecasts, the new US administration is now developing crypto regulations and exploring the potential of a crypto strategic reserve. Manthan Dave, Co-CEO of digital asset custody provider Palisade, speaks to Robin Amlôt of IBS Intelligence about tokenisation and how it will change the way we do business.…

1
EP861: Collaboration is the secret behind successful growth for both FinTechs and banks 13:46

16 hari yang lalu13:46

13:46

Claire Gates, Head of Payments, Crown Agents Bank Crown Agents Bank (CAB) is a UK-regulated, certified B Corp bank and provider of wholesale foreign exchange and cross-border payment services across developing, emerging and frontier markets. Claire Gates, Head of Payments for CAB speaks to Robin Amlôt of IBS Intelligence about collaboration between FinTechs and banks, and why it is critical for scaling secure cross-border payments. The conversation also includes discussion about moves towards cashless remittances.…

1
EP862: Where and how to realise the value of AI in banking 10:56

16 hari yang lalu10:56

10:56

Prashant Jajodia, Financial Services Sector Leader & Managing Partner, IBM Consulting IBM reports that just 8% of banks were systematically developing generative AI in 2024 but that this percentage is set to soar in 2025 as businesses move from pilot to execution in pursuit of profits. Artificial intelligence is set to become the core driver of innovation, transforming AI from a tool into the foundation of a bank’s business model. Robin Amlôt of IBS Intelligence speaks to Prashant Jajodia, Financial Services Sector Leader and Managing Partner of IBM Consulting.…

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EP859: Simplifying online B2B payments in an instant with flexible net terms 8:40

21 hari yang lalu8:40

8:40

Andreas Mjelde, Co-Founder & CEO, Two Two aims to make it as simple for businesses to purchase online as it is for an end-consumer. When Two’s founders were busy scaling their previous ventures, they kept running into the same problem. Businesses were forced to use consumer-based payment solutions that simply didn't meet their needs with convoluted net terms processes often leading to delayed business payments. Now, things are changing with BNPL evolving into the B2B space and AI being used to secure transactions. Andreas Mjelde, Co-Founder and CEO of Two, speaks to Robin Amlôt of IBS Intelligence.…

1
EP860: The value of stream processing and real-time analytics in financial services 13:34

21 hari yang lalu13:34

13:34

Ben Gamble, Field CTO, Ververica Investigating the use cases for stream processing technology, such as fraud and anomaly detection; we quantify the value of real-time data analytics for business intelligence and decision-making. Ben Gamble, Field CTO of Ververica talks to Robin Amlôt of IBS Intelligence about the convergence of technologies such as agentic AI and stream processing, and how it can help in the drive towards personalisation.…

1
EP857: The threat and opportunity represented by quantum computing 9:58

22 hari yang lalu9:58

9:58

Kapil Dhiman, Co-Founder & CEO, Quranium Conventional blockchains rely on encryption that is vulnerable to quantum threats. Quranium is the first natively quantum-uncrackable Layer 1 blockchain. Kapil Dhiman, Co-Founder and CEO of Quranium discusses the future of digital trust and cryptography with Robin Amlôt of IBS Intelligence. Dhiman is a founding member of the Davos Web3 Roundtable and a leading voice on the challenges of quantum resilience in blockchain.…

1
EP858: The impact of open banking on consumer payments in Europe 9:38

22 hari yang lalu9:38

9:38

Lena Hackelöer, Founder & CEO, Brite Payments Powered by open banking, Brite Payments claims to offer transparent, faster, smarter, and more secure payments. Open banking-powered account-to-account payments enable a user to pay for goods or services directly and instantly with their bank account. Brite Payments CEO Lena Hackelöer is a returning guest to the podcast – having appeared first in April 2023. Two years is a long time in FinTech! She discusses the transformation in European consumer payments with Robin Amlôt of IBS Intelligence… and how Brite Payments itself has evolved.…

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EP856: Smart Expansion: Why Strategic Market Entry Can Unlock Real Growth (Part 3/3) 3:20

22 hari yang lalu3:20

3:20

Amit Jain, Partner and Head, IBS Intelligence Breaking into a new market takes more than ambition—it demands clear insight. What works in one region may fail in another. Start with a bird’s eye view of the industry, map the ecosystem, and test the product through the eyes of the end user. Early validation and expert input are key to building a strategy that sticks.…

1
EP854: Top trends in European payments 9:15

24 hari yang lalu9:15

9:15

Alexander Berrai, Deputy CEO, emerchantpay We review the changing dynamics of Europe’s payments ecosystem, taking in digital wallets, virtual cards, open banking, cross-border transactions, and regional payment preferences. We also discuss the rise of eCommerce in Europe, notably across borders, and in second-hand and social commerce. Robin Amlôt of IBS Intelligence speaks to Alexander Berrai, Deputy CEO of emerchantpay about some of the findings in the company’s latest Global Payments Outlook .…

IBS Intelligence Podcasts

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EP839: Compete or collaborate? The conundrum facing banks and FinTechs 10:42

6 weeks yang lalu10:42

10:42

Bindesh Pandey, Group VP, Digital Financial Solutions, Comviva Technologies Banks have historically viewed FinTechs as disruptors – a view that many FinTechs would themselves take. However, times change, and technology evolves. Now the bank/FinTech relationship is more complex and nuanced. Competition is fierce in some areas while mutually beneficial collaboration is the order of the day elsewhere. Robin Amlôt of IBS Intelligence speaks to Bindesh Pandey, Group Vice President of Digital Financial Solutions at Comviva about the factors dictating the shape of relations between banks and FinTechs.…

IBS Intelligence Podcasts

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EP837: How the UAE is leading the way to open finance in the Middle East 11:22

7 weeks yang lalu11:22

11:22

Biju Suresh-Babu, Managing Director, Banking & Financial Services, Fiorano Software The Central Bank of the United Arab Emirates (CBUAE) is developing an open finance regime that encompasses both banks and insurers. Biju Suresh-Babu, Managing Director, Banking & Financial Services with Fiorano Software discusses the framework being put in place by the CBUAE with Robin Amlôt of IBS Intelligence, comparing progress with solutions being implemented elsewhere in the world, and with special emphasis on how financial institutions are responding and what open finance will mean for end-customers.…

IBS Intelligence Podcasts

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EP838: Monument Technology’s foray into the bank-in-a-box business 11:36

7 weeks yang lalu11:36

11:36

Steve Britain, CEO, Monument Technology Monument Technology’s Banking-Platform-as-a-Service model is a tribute to Monument Bank, which has scaled from £1 billion in assets to £5 billion in the last 12 months. The bank created its tech stack through a combination of best-in-class solutions together with its own tech where the latter could act as a differentiator. Steve Britain, now CEO of Monument Technology was previously COO of the bank. He speaks to Robin Amlôt of IBS Intelligence about the decision to go into the bank-in-a-box business.…

IBS Intelligence Podcasts

1
EP836: Taking wealth and security where banks won’t go! 24:24

7 weeks yang lalu24:24

24:24

Sandeep Katiyar, Co-Founder and Group Chief Financial Officer, Finhaat Bringing insurance and wealth management to semi-urban and rural India requires more than just access—it demands trust, simplicity, and security. Finhaat is tackling this challenge with a tech-driven distribution network that connects underserved communities to essential financial products. By leveraging digital tools, the platform makes insurance and investments easier to understand and adopt. Fraud prevention remains a priority, with robust security measures ensuring safe transactions. Sandeep shares insights with Puja Sharma of IBS Intelligence on how Finhaat is shaping the future of financial services.…

IBS Intelligence Podcasts

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EP834: What are the key trends that will define scenario testing in the coming year? 11:24

7 weeks yang lalu11:24

11:24

Davis DeRodes, Lead Data Scientist, Fusion Risk Management Last year’s CrowdStrike failure firmly put the need for robust scenario testing under the global spotlight. Online and app outages at some of the UK’s biggest banks in early 2025 have only served to underline the need to ensure operational resilience. Davis DeRodes, Lead Data Scientist at Fusion Risk Management speaks to Robin Amlôt of IBS Intelligence about current trends in scenario testing and says 2025 will be the year of the AI agent.…

IBS Intelligence Podcasts

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EP835: How Banking-as-a-Service is evolving, defining new distribution for financial services 12:28

7 weeks yang lalu12:28

12:28

Neil Chandler, Chief Executive Officer, Aion Bank Italy’s Unicredit finalised the takeover of Aion Bank and sister company, tech provider, Vodeno in early March 2025. The deal was first announced in July 2024. Ahead of the confirmation of the Unicredit deal, Aion Bank CEO Neil Chandler spoke with Robin Amlôt of IBS Intelligence, discussing the evolution of Banking-as-a-Service and the difference between fully regulated BaaS platforms and BNPL services.…

IBS Intelligence Podcasts

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EP832: The trends that will dominate B2B payments in the UK in 2025 15:08

8 weeks yang lalu15:08

15:08

Pat Bermingham, CEO, Adflex The end is in sight for direct debits and card on file payments with the coming of VRPs, allowing flexible, automated payments between bank accounts… also in focus, virtual cards, slower payments (!) tokenisation and embedded payments, including the grow of B2B BNPL. Pat Bermingham, CEO of B2B digital payment processor Adflex, speaks to Robin Amlôt of IBS Intelligence…

IBS Intelligence Podcasts

1
EP833: FinTech consolidation could yield unprecedented exit values 14:38

8 weeks yang lalu14:38

14:38

Victor Basta, Co-Founder & Managing Partner, Artis Partners Acquisitions have already become the norm in the payments space, with the wider FinTech sector now set to follow suit. Many startups have transitioned into the growth stage and the marketplace has become crowded, with competition at an all-time high. Victor Basta, Managing Partner at new investment bank Artis Partners, tells Robin Amlôt of IBS Intelligence that significant consolidation should be expected in the FinTech space, with exit values rising.…

IBS Intelligence Podcasts

1
EP830: How private equity is using AI to speed up deals and manage compliance 8:44

9 weeks yang lalu8:44

8:44

Frederik Muelke, Head of Alternative Assets, Robin AI Robin AI is a secure LegalTech provider for private markets players. Tight private equity markets have seen fewer deals and fiercer competition – pre-emptive bids and faster due diligence are becoming the norm. Adopting AI can enable firms to reduce deal analysis timelines from weeks to hours, allowing faster more informed decisions. Robin Amlôt of IBS Intelligence speaks to Frederik Muelke, Head of Alternative Assets at Robin AI about the firm’s report AI in Private Markets 2025 .…

IBS Intelligence Podcasts

1
EP831: How to put a business value on your technology spending 10:21

9 weeks yang lalu10:21

10:21

Greg Holmes, Field CTO in EMEA, Apptio Every business hopes to maximise the benefits of investing in technology, but can we be sure that money is being spent wisely, and value actually being derived? Apptio recently released the findings of a global study entitled Guiding Technology Investments: Insights for Business Leaders. It examined how organisations are navigating their tech spend and investments, especially considering the rapid adoption of all things AI. Robin Amlôt of IBS Intelligence speaks to Greg Holmes, Field CTO in EMEA for Apptio.…

IBS Intelligence Podcasts

1
EP829: The Phygital Evolution: How super apps are shaping India's BFSI future 10:23

9 weeks yang lalu10:23

10:23

Manish Agarwal, CEO & Founder, FINQY The BFSI sector is evolving rapidly, with AI-driven hyper-personalisation, ‘phygital’ customer experiences, and the rise of super apps reshaping financial services. As digital ecosystems expand, financial product consumption in India is seeing a significant shift. Manish Aggarwal, CEO & Founder of FINQY, speaks to Gloria Methri of IBS Intelligence about these emerging trends and what the future holds for the industry.…

IBS Intelligence Podcasts

1
EP828: Developments in encryption and secure data processing 13:35

10 weeks yang lalu13:35

13:35

Ghazi Ben Amor, VP Corporate Development, ZAMA ZAMA is a newcomer specialising in cryptography, with a focus on fully homomorphic encryption. This technology allows computations to be performed on encrypted data but, crucially, without the need to decrypt it first – thus preserving data privacy and security – useful attributes for banks and others in financial services. Robin Amlôt of IBS Intelligence discusses the problem, the potential and the use cases with Ghazi Ben Amor, VP Corporate Development of ZAMA.…

IBS Intelligence Podcasts

1
EP827: Redefining Customer Journeys with FinTech Agility 15:57

10 weeks yang lalu15:57

15:57

Hari Padmanabhan, Founder Chairman, Uncia Uncia is redefining FinTech with AI-driven solutions that enhance banking, lending, and credit assessments. Inspired by the agility of the snow leopard, Uncia empowers financial institutions with customisable onboarding journeys. Hari shares insights with Puja Sharma of IBS Intelligence on how Uncia is shaping the future of financial services.…

IBS Intelligence Podcasts

1
EP826: Reimagining quality engineering and automation in digital financial services 13:14

11 weeks yang lalu13:14

13:14

Srirang Srikantha, Chief Executive Officer, Yethi Consulting By end-2028, it has been suggested that 80% of testing engagements will have quality engineering transformation as a core component. One recent survey has a similar percentage of banks (81%) warning of an imminent ‘automation Armageddon’. Against that background, Robin Amlôt of IBS Intelligence speaks to Srirang Srikantha, CEO of Yethi Consulting, a leading provider of payment solutions, quality assurance, and testing automation services tailored for the global banking and financial services sector.…

IBS Intelligence Podcasts

1
EP825: The evolution of embedded finance and its impact on banks 12:07

11 weeks yang lalu12:07

12:07

Yaacov Martin, CEO, The Jifiti Group Embedded finance solutions allow banks to extend their reach and potentially offer more personalised services. BNPL is still growing but also still in need of a regulatory framework. The Jifiti Group is a US-based global technology company. One of its main products is a white-labelled embedded lending platform for banks, lenders and merchants. Yaacov Martin, the company’s CEO speaks to Robin Amlôt of IBS Intelligence about the consumer lending ecosystem.…

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IBS Intelligence Podcasts « » EP761: Refocusing on the banking customer in a world obsessed with AI

EP761: Refocusing on the banking customer in a world obsessed with AI

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Selamat datang di Player FM!

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EP761: Refocusing on the banking customer in a world obsessed with AI