Community Care and Legacy: Colton and Catherine Marcum's Journey with Marcum’s Pharmacy in Kingsport

Benchmark Happenings

Ever wondered what sets a local, family-owned pharmacy apart from the big chains? Join us as we sit down with Colton Marcum, the passionate owner and pharmacist of Marcum's Pharmacy in Kingsport, Tennessee. From heartwarming stories about his grandfather, Carl, who founded the pharmacy in 1962, to the challenges faced by small business owners today, Colton, alongside his wife Catherine, offers a rich tapestry of insights. You’ll learn about the unique personalized services they provide, from customized packaging solutions to knowing their customers by name and going the extra mile even after hours.
Explore the importance of a strong team culture and community support in running a successful independent pharmacy. Colton shares how he and Catherine have cultivated a dedicated team and created a work environment that feels more like family. Discover the charm of the Tri-Cities area, which boasts a thriving community spirit and a surprising number of independent pharmacies. This episode is a treasure trove of inspiration for anyone captivated by stories of perseverance, community involvement, and the enduring legacy of family businesses. Tune in for an intimate look at what it takes to navigate the world of independent pharmacies and the timeless value of community relationships.

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Chapter

1. Community Care and Legacy: Colton and Catherine Marcum's Journey with Marcum’s Pharmacy in Kingsport (00:00:00)

2. Markham's Pharmacy (00:00:02)

3. Community Pharmacy and Personalized Service (00:12:48)

4. Building a Strong Team and Community (00:24:27)