Authentic, Authoritative, Unapologetic ServiceNow commentary by Cory "CJ" Wesley and Robert "The Duke" Fedoruk
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Host Dan Turchin, PeopleReign CEO, explores how AI is changing the workplace. He interviews thought leaders and technologists from industry and academia who share their experiences and insights about artificial intelligence and what it means to be human in the era of AI-driven automation. Learn more about PeopleReign, the system of intelligence for IT and HR employee service: http://www.peoplereign.io.
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Welcome to the Itsme Stha podcast, where amazing things happen.
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Welcome to The ITSM Spectrum, brought to you Purple Griffon. Your new go-to podcast for everything related to IT Service Management (ITSM). Hosted by CEO and lead trainer Steve Lawless, our show dives into a wide array of ITSM topics, designed to enlighten and educate our listeners. Whether you're a beginner eager to delve into the world of ITSM or a seasoned professional looking to enhance your knowledge and skills, we've got you covered. Each episode is packed with valuable insights on tra ...
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Share together
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ITSM Podcast covering Latest Solutions & Best Practices
Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations
CV: Gregor has been providing ITSM/ITAM/CRM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ implementations, worldwide, in the UK, Europe, Australia, Singapore, Canada, USA with products such as but not limited to Ivanti Neurons for ITSM/ITAM, Ivanti Service Manager, Saleslogix CRM, HEAT. Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti, or Infor. Any use of the software product names is descriptive of ...
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Today we have Cole Knopp to help us re-watch the movie Black Panther.
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The Federal Leader's Playbook is a show for high performers in the public sector who want to understand the big picture trends, innovation, and technology pushing government forward.
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Welcome to AllThingsITSM. This is not a destination focused purely on ITSM, but a site that embraces all things IT and the ways that IT impacts the business both good and bad. From buzzwords like DevOps, Lean IT and the rest, to the latest and greatest in tech tools, service management, project management and best practice frameworks of all flavours. Our goal is to deliver the one destination that has everything you need if you are concerned about the value business gets from IT. So welcome ...
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Join Katrina Macdermid and Wesley Eugene as they challenge, debate, and bring some humour to IT service management. Discussing chapters of Katrina’s best-selling book – the Humanising IT™ Podcast features global thought leaders and explores the integration of ITSM and human-centered design, aiming to create IT services and solutions that are designed with users in mind—not just processes. Whether you’re an IT professional looking to enhance your career, a designer aiming to understand IT ser ...
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LKN will be discussing on various topics related to Profession, Up-skilling followed by Core Talks on ITIL, ITSM, Agile, Scrum and various other Best Practices.
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The AXELOS Best Practice Podcast – the essential (audio) guide to help you and your organizations create better outcomes while promoting best practice within IT service management (ITSM) and Programme and Project Management (PPM). Our two regular hosts, AXELOS’ ITSM Ambassador Akshay Anand and PPM Ambassador Allan Thomson, will speak to guests from a variety of backgrounds. They’ll share their insight, knowledge and opinion based on their own experiences and professional expertise. We’ll sha ...
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The Portal is Consulting-Portal's monthly newsmagazine focusing on the IT Service Management industry.
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News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes every other week!
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Expert Interviews and 'How To' Audio Guides for the IT Service Management Professional - Featuring ITIL Version 3.
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Frankly IT is the straight-talk podcast for IT leaders who want to boost the performance and efficiency of their technical teams. Tackling everything from service desk and IT project management to tech and business trends that are changing the way you work, we go off the beaten path to bring you interviews, insights, and analysis from worldwide experts and fellow tech leaders who’ve cracked the success code. Featuring practical tips and news you can use, each bi-weekly episode will leave you ...
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Find out what's quacking with the Service Ducks - the UKs funniest ServiceNow Podcast! "Talk to the Duck" and join our co-hosts, James Downs and Russell Shear (aka ServiceNerd) every other week for a hilarious spin on all things ServiceNow. We promise to keep you entertained with all the ups and downs of the ServiceNow world - and who knows, you might even learn something useful! So come on over and join the fun - the ducks are waiting!"
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Podcast by Paul Buffington, Swati Jain, Patrick Schuh
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IT Canvass gives the latest updates on servicenow and tutorials.
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We're focused on interviewing Subject Matter Experts to help distill the muddy waters of enterprise business solutions.
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Join host Eveline Oehrlich as she dives into the human aspects of DevOps. Voted Best 25 DevOps Podcasts by Feedspot (https://blog.feedspot.com/devops_podcasts/) The human element in DevOps is often the differentiator that helps an organization achieve its goals and to be able to compete in a disruptive and digital landscape. Want access to more great content like this? Gain the tools, resources and knowledge to help your organization adapt and respond to challenges by becoming a professional ...
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Pankaj Kedia, AI pioneer and VC @ 2468 Ventures, On The Fast Approaching Age of Abundance
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Pankaj Kedia is a trailblazer in laptop and wearable technology, having held leadership roles at Intel and Qualcomm in the early 2000s. Now an active investor, advisor, mentor, and speaker, Pankaj founded 2468 Ventures in 2021 and has since made angel investments in notable companies such as Grok, Anthropic, OpenAI, Figure, Humane, and Athena. Rece…
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In celebration of labor day, we talk about how do you know you're doing GOOD labor, and how to make sure your labor isn't exploited. And we conclude with a titanic labor that the ServiceNow community needs to address. ALSO MENTIONED: - Getting Better at Communication - CSDM with Mark Bodman - The Truth About Customization vs Configuration - Documen…
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86. Is the IT Job Market in Crisis? Insights and Tips with David Lowe & Stephanie Lundberg
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Is the IT job market strong or in crisis? Where should you search for jobs? How do you land interviews and stand out? These are the main questions we tackle in this episode of Ticket Volume. Join host Matt Beran as he dives into the IT job market with experts David Lowe and Stephanie Lundberg. They explore current trends, challenges, and strategies…
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Josh Allan Dykstra, Founder of The Work Revolution, On Finding Work You'll Love
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Josh Allan Dykstra is a polymath and TEDx speaker who has made significant contributions as a published author, musician, and CEO. As a sought-after coach on the future of work, Josh has collaborated with industry giants like Amazon, Microsoft, Apple, and Chanel. He founded The Work Revolution, an organization dedicated to creating energy-based wor…
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Nick Mehta, CEO of Gainsight, On Building A Human-First AI Culture
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Nick Mehta is the legendary CEO of Gainsight, a leading company in the customer success space, where he's played a pivotal role for over 11 years, growing it into a powerhouse with over 20,000 customers and $100 million in ARR. Before Gainsight, Nick was a serial entrepreneur, having led LiveOffice until its acquisition by Symantec, and co-founded …
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85. The 5 levels of Service Management Maturity with Joshua Nelson, Alex Harding and Sarah Bulley
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Join us in Episode 85 of Ticket Volume as we delve into the world of Service Management Maturity and Service Desk Certifications with industry experts Joshua Nelson, Alex Harding, and Sarah Jayne Bulley. Discover the five levels of Service Desk Certifications, their importance in IT Service Management, and how achieving these certifications can ele…
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S02 E17 ServiceNow Xanadu Updates & Summer Stories
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Get ready for a wild ride as James and Russ take a sneak peek at ServiceNow's "Xanadu" release 🚀, where they uncover cool new features like Now Assist enhancements 🤖 and the latest Gen AI magic 🧠. But it's not all tech talk—James shares his crazy plan to run an ultra marathon 🏃♂️, and the duo swaps stories of summer holiday chaos with kids running…
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Silvio Savarese, EVP Salesforce, From Ivory Tower to Corporate Labs: The Real Challenges of AI Development
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Silvio Savarese is a pioneer and AI research lead with the AI research team at Salesforce, one of the largest and most influential enterprise software companies globally. Before joining Salesforce in 2021 as Executive Vice President and Chief Scientist, Silvio spent nearly 11 years in academia at Stanford, where his research focused on robotics, ma…
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Armen Berjikly, CTO @ BetterUp, On Using AI to Unlock Human Potential
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Armen Berjikly is a serial entrepreneur and the recently appointed CTO at BetterUp, a human transformation platform founded in 2013 that employs over 3,000 coaches to help individuals achieve greater clarity, purpose, and passion through expert guidance. Before joining BetterUp, Armen co-founded Motive, which was later acquired by BetterUp, and Ken…
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84. Sustainable IT & Enviromental, Social and Governance: Insights with Dr. Tuuli Bell
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Join us for an enlightening episode of the Ticket Volume podcast as host Matt Beran sits down with Dr. Tuuli Bell, a leading expert in sustainability and Environmental, Social, and Governance (ESG) criteria. In this discussion, they explore the critical role of sustainability across various sectors, including construction, textiles, and IT.Dr. Bell…
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Thomas Otter, Venture Capitalist, On How One Good Decision Made Him The Accidental HR Tech Pioneer
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Thomas Otter joined Acadian Ventures in March 2022 as a General Partner. Prior to Acadian, he advised companies such as Workday, Ultimate Software, Personio, and Unit 4, and collaborated with private equity and growth equity firms like Warburg Pincus, Scottish Equity Partners, PSG, and Goldman Sachs on M&A, strategy, negotiations, and diligence. He…
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Navigating ServiceNow Deployment Chaos
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We discuss some practical methods for bringing the chaos of ServiceNow implementations under control ALSO MENTIONED: - Robert's Rules of Order Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow. - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st…
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Bernard Marr, Author & Futurist, On How to Use Generative AI to Get Ahead In Your Career
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Bernard Marr is a world-renowned futurist, influencer, and thought leader in the fields of business and technology. With a passion for leveraging technology for the good of humanity, Bernard is a bestselling author of over 20 books, writes a regular column for Forbes, and advises and coaches many of the world’s best-known organizations. Boasting a …
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83. Revolutionizing ITSM with AI: Insights & Innovations with Daniel Ciolek
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Join us for a thrilling dive into the world of AI in IT Service Management with expert Daniel Ciolek from InvGate. In this episode, Daniel spills the secrets on how AI is transforming ITSM—from supercharging response times to enhancing document privacy. Get ready for a fun and insightful journey into the future of ITSM. Don’t miss out! What do you …
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A New Age of Recruitment | ITSM Spectrum with Joe Moreton | Ep.3
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Send us a text Join us on "The ITSM Spectrum | by Purple Griffon," where our latest episodes delve into the groundbreaking "Recruit, Train, Deploy" service—a bespoke solution designed to align employer needs with skilled, ready-to-deploy tech talents. Dive deeper as we explore how this innovative approach is not only reshaping the landscape of tech…
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Chris Dyer, Future of Work Expert, On 6 Surprising Ways AI Can Accelerate Your Career
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Chris Dyer is a globally recognized company culture and future of work expert, delivering keynotes for over 15 years to audiences worldwide. As a CEO managing thousands, his companies consistently earn accolades as best places to work and have been recognized five times by Inc. Magazine as some of the fastest-growing companies. Chris is ranked as I…
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David Ratcliffe - President of Pink Elephant and ITSM Pioneer
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Join Katrina Macdermid and Wesley Eugene on the first episode of the Humanising IT™ podcast with special guest David Ratcliffe, president of Pink Elephant. They delve into ITSM complexities, discussing how human-centered design can revolutionise the field. Key topics include insights from Katrina’s book, “Human-Centered Design for IT Service Manage…
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S02 E16: Elevating User Experience with ServiceNow Horizon
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In this episode of the Service Ducks Podcast, we dive into ServiceNow's exciting new offering, Horizon, which is all about enhancing user experience. 🌟 We explore its integration with Figma, allowing designers to create conceptual designs or images that can be reviewed, commented on, and shared with customers before being handed over for developmen…
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Peter Voss, AGI Co-inventor and CEO at Aigo.ai, On Making AI Smarter Without Harming Humans
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Peter Voss is the visionary founder and CEO of Aigo.ai, a pioneering company at the forefront of conversational AI and natural language processing. Over the past 15 years, Peter and his team have perfected a highly intelligent, hyper-personalized chatbot designed for enterprise customers. In 2009, Peter founded SmartAction.ai, which developed the f…
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82. Are IT people socially awkward? Debunking 4 IT stereotypes
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Are IT professionals really socially awkward? Does rebooting solve everything? Join us in Episode 82 of Ticket Volume as Matt Beran and guests Chris Chagnon, Caitlin Price, and Valence Howden dive into common IT stereotypes.They explore the evolution of IT roles, discuss the industry's gender dynamics, and share how modern IT pros use fashion as a …
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Emil Winebrand, CEO of insoundz and Audio Engineering Expert, on How AI is Improving Audio Quality
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Emil Winebrand, the CEO and co-founder of insoundz, is a trailblazer in the AI and audio technology industry. With a master's degree in engineering from Tel Aviv University, Emil's career began deeply immersed in the tech world, taking a significant turn after a decade of service in the intelligence technology unit of the IDF (Israeli Defense Force…
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Learn to go from Abstraction to Action
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The difference between an adequate and expert ServiceNow expert is comfortably receiving abstractions and translating them into specific action. Break the mindset of being an order taker. The difference between great success and poor results can be due to your clarifying lense, in addition to your dev skills. ALSO MENTIONED: - Episode 38 - Outcomes…
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Jace isn't just passionate about Tech, but also how it's sold. Learn how is "buy once and own it" philosophy lead him to create "AI In A Box", an AI you can install in your own environment to perform task summaries. All the security, privacy, and compliance you want, at a criminally low price. Check out https://ai.ina.box/ Thanks to our sponsors, -…
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Adityo Prakash, Founder & CEO of Verseon, On Extending Life With AI
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Adityo Prakash is a serial entrepreneur, high-tech CEO, amateur photographer, and author who transitioned from academia to revolutionize video streaming, and is now transforming drug discovery and commercialization. As the founder of Verseon, Adityo employs deep quantum modeling and AI to expedite the identification and development of innovative ph…
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Get ready for an exhilarating ride as James unveils his jaw-dropping Game of Thrones figurine collection, while Russ spills the beans on his pro financial hacks! 💰🏰 Diving into the world of 'Change Freezes,' our dynamic duo, Russ and James, tackle topics like clone backs, upgrades, platform governance, and instance management. 🛠️🧊 In this episode, …
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Tamara Steffens, MD at Thomas Reuters Ventures, Explains How Corporate VC Works
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Tamara Steffens is a seasoned tech executive with a remarkable track record in scaling teams, infrastructures, and products. She has contributed significantly to early mobile and SaaS pioneers, including Boingo, Software.com, Fusion One, and Color. Tamara has held executive roles at Microsoft and Openwave, leading large teams and driving innovation…
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ServiceNow Development, Architecture, & Success, with Chris Nanda
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OG of ServiceNow OGs, Chris Nanda, joins us to talk about ServiceNow development, what makes a good architect, and what ServiceNow success looks like. Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow. - Magic Mind the world's first mental performance shot. Get you up to 48% off …
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81. Women of ITSM: A community for sharing and growing with Lucy Grimwade and Sophie Hussey
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There's a reality we can't deny: the IT world is dominated by men. Fortunately, spaces like Women of ITSM emerge, an online community designed by women for women. Led by Sophie Hussey and Lucy Grimwade, this platform aims to be a safe space to share experiences and grow personally and professionally. In this episode, our host, Matt Beran, engages i…
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Roy Atkinson, CEO of Clifton Butterfield, Shares Insider Tips on Mastering The Customer Experience as an IT Leader
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Roy Atkinson is a renowned thought leader in IT service management and customer service. A prolific writer, speaker, analyst, and podcaster, Roy's expertise has been featured in major tech publications. CIO Insight described him as a model for the future digital leader, and Nextiva named him one of the top 50 customer service experts of the decade …
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Kendall Clark, CEO of Stardog, On Mastering Data Science... If You're Not Technical
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Kendall Clark is the co-founder and CEO of Stardog, a leading enterprise knowledge graph platform with prestigious customers like Morgan Stanley, Raytheon, Bosch, and NASA. He founded the company in 2016 with a vision of making data access more meaningful. Self-taught in coding during his 20s, Kendall is on a mission to help people experience "aha"…
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My Introduction Lame Talks on Apple, Steve and the Entire GEN AI thingy and then Job Search Talks.
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Coaching, Keeping Up, And HOW DOES THIS THING WORK!?
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Coaching is a necessity, even for seasoned vets. We differentiate between coaching, mentoring, and training. We discuss the difficulty of keeping up with ServiceNow and how hard it is to understand how solutions are *supposed* to work. Mentioned: - Ep 67: Asking for Help - Chillz Muzik on Fiverr (our theme song performer) Thanks to our sponsors, - …
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80. NIS2 Implementation: Challenges And Tips, With Morten Eeg, Wathagi Ndungu & Gennady Kreukniet
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The NIS2 implementation deadline is upon us. Next October, the member states of the European Union and the organizations operating within their territories will need to adapt to this directive.If you work in cybersecurity and still don't know how to start this adaptation process or what needs to be taken into account to meet the deadline, don't wor…
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Allison Baum Gates, Venture Capitalist, On The Secrets To A Successful VC Career
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Allison has spent over a decade pioneering the of future of work as an employee, investor, and author. Her book, Breaking into Venture, offers a human perspective on succeeding in venture capital. As a General Partner at Semper Virens, she invests in technology transforming workforce, healthcare, and financial services. Allison contributes to Forbe…
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Jonathan Siddharth, CEO of Turing, On Unleashing Human Potential with AI
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Jonathan Siddharth is the visionary leader behind Turing, the unicorn AI juggernaut that powers technical recruiting for more than 900 companies, including Pepsi, Dell, Disney, Red Bull, and many others. Turing is the world's most successful AI-powered tech services company. Turing has reimagined tech services from the ground up with AI by providin…
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S02 E14 Jace Benson & Justin Meadows Vegas Vibes at ServiceNow's Knowledge 24
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Join us in this special episode as James and I sit down with two powerhouse content creators, Justin Meadows and Jace Benson. These guys are behind some of the greatest ServiceNow social content known to man! 🎉 Broadcasting straight from the heart of the ServiceNow Knowledge 24 event in Las Vegas, we were treated to a surprise appearance by Justin …
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Florin Rotar, Chief AI Officer at Avanade, on how to limit AI’s adverse effects
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Florin Rotar is the pioneering Chief AI Officer known for leading Avanade's AI strategy. Avanade is a joint venture between Accenture and Microsoft with 50,000 employees worldwide, established in 2000 to drive innovation on the Microsoft platform. Previously serving as Avanade's CTO, Florin has played a pivotal role in shaping the organization's AI…
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79. How to Achieve Regulatory Compliance in Multinational Companies, With Jordan Thurston, SVP at Citi
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Ensuring regulatory compliance is an ongoing process that involves constantly adapting to new scenarios. Jordan Thurston, SVP at Citi, broke down what it means to work in Regulatory Portfolio Management and how to incorporate compliance practices into companies successfully. To illustrate this, he also explored the relationships between Compliance …
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Naomi and Derek, Investors at Menlo Ventures, On Generative AI Businesses That Are Getting Investor Dollars
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Naomi Ionita and Derek Xiao are investors at Menlo Ventures, one of Silicon Valley's most successful and storied venture capital funds. Menlo has backed over 80 public companies, manages over $5 billion in assets, and has been a pillar of the VC community for an astonishing 47 years. You likely know many of Menlo's recent high-profile investments i…
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Straight talk on CSDM with Mark Bodman
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Mark Bodman, ServiceNow's Sr. Product Manager for CSDM & CMDB joins us to demystify the CSDM. Mentioned in this episode - The Invisibility Problem - ServiceNow Community Youtube CSDM Content Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow. - Magic Mind the world's first mental …
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S02 E13: Countdown to ServiceNow Knowledge 24 - Agenda Anticipation
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In this episode, join us as James shares his recent triumphs from his captivating webinar on ServiceNow Washington highlights for DXC. 🌟 We delve into Russ's exhilarating marathon adventures and get a sneak peek at one of the top-secret Santa surprises for James. 🎅 Plus, we dish out the deets on what's buzzing at ServiceNow Knowledge 24 next week! …
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[Webinar] Wiring The Winning Organization: Automation, Innovation, And Adaptability
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What will the future bring to the workplace — and more importantly, how can organizations start adapting now? It's pretty clear by now that the way of working is changing rapidly. The eruption of generative AI greatly impacted how we see work, and its potential is enormous. There seems to be no limit to what it can do — and that's both exciting and…
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DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Cherwell, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. What is Kaizen, you may ask? Kaizen as you may suspect, is Japanese for "Improvement". It's a concept of …
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From bridal makeup to ServiceNow expert - Holly Ryder's journey
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ServiceNow CSA & CAD Holly Ryder of PAMT Consulting joins us to discuss her journey to ServiceNow deployment, and how The Duke's ServiceNow coaching helped her reach her goals. Mentioned in this episode - The Chuck Tomasi You Never Knew - Tracy Curry Builds The Soap App - What to Build to Up Your ServiceNow Skill - Getting the ServiceNow Help You N…
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Steve Truitt, Award-Winning Author & Futurist, On Saving Humanity & Preventing AI From Ruining Us
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Steve Truitt is an award-winning science fiction author, actor, producer, and musician. He received the prestigious Golden Eagle Award for his documentary series on Discovery. Steve's a space enthusiast and NASA history buff. He holds the unique record of having met five moonwalkers. Beyond his creative endeavors, Steve is also a coach and motivati…
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The ServiceNow Magician - Chris Schuh
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CMA & magician Chris Schuh joins us to discuss ServiceNow event management, ITOM, CMDB. We go deep on why its so difficult to get right, and how to cope. Thanks to our sponsors, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Magic Mind the world's first mental performance shot. Get you up to 48% off y…
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Chris Herringshaw, CTO at Janus Henderson Investors, Reveals What Everyone's Missing about the Future of Finance
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Chris Herringshaw is the Chief Technology Officer at Janus Henderson Investors, overseeing all technology aspects and serving on the Executive Committee. With over 15 years at Citadel Investment Group, he led Global Infrastructure Technology as Managing Director. Chris founded Quova, now part of NuStar, and held roles including Vice President of En…
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7 Day ServiceNow Upgrade?! (With Mark Roethof)
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Special guest Mark Roethof joins us to discuss a massive ServiceNow upgrade executed in just 7 days using only out-of-box components. Learn the tools he used and what it took to prepare. We also talk a bit about content creation and owning your journey. Clone Management, Upgrade Monitor, Upgrade Center, ATF, Cloud Runner, Skipped Record Rules. Very…
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Dmitry Shapiro, CEO of MindStudio, on how he built the AI app platform that's growing faster than OpenAI
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Dmitry Shapiro is a serial entrepreneur who most recently founded and is the CEO of YouAi and the popular AI app-builder MindStudio. He has a bold vision to help you index your mind which we unpack in today's conversation. Previously, Dmitry founded and led GoMeta and created the video sharing site Veoh in 2005 which launched a few months after You…
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