Welcome to the Re-Thinking the Human Factor podcast. It’s a podcast for information security professionals, where we will be asking our guests to share thoughts and insights on security awareness, behaviour and culture. Our guests come, predominately, from outside of the security industry. They all specialise in elements of awareness, behaviour and culture, or they have effectively tackled similar challenges, in their own industry or careers. The one thing that unites them all is their willi ...
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In this episode we re-visit an earlier theme explored in this series. The theme of mesurement and metrics. The question of how to measure awareness, behaviour or culture is something we consistently come across here at Re-thinking the Human Factor when exploring opportunities to work with clients. There's an palpable feeling, across industry chatte…
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In this episode we take a peek at the role of the security teams’ own culture and its impact on the broader organisational culture. This, is an important perspective, because whilst many commentators focus on influencing organisational culture they haven’t considered the role that the value and behaviours of the security team has in influencing pos…
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An appointment with the Doctor to discuss culture, behaviour and decision making.
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If you’re a regular listener then you will have already met today’s guest Dr. Char Sample. Char is a force at work deep within the information security community. Char is a rarity, combining a deep knowledge of both the technical and human aspects of the challenges security professionals face when managing cyber security risks. Char and I go back a…
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Insights from advertising for security awareness professionals.
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In this episode we are joined by a guest who has committed their career to the world of advertising agency work. Influencing target audiences awareness of products and stacking the odds in their clients favour, that the target audience will choose their product over their competitors. The challanges our guest has faced, over the years, are in many …
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A Human Resource view on Information Security Awareness and Education
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The role of the human resources function, in the the overall process of employee awareness, behavioru and culture can't be under stated. In the early days of my research, at Re-thinking the Human Factor, it was very apparent that HR was a major stakeholder. From what I like to call KPI's clash, where stakeholders KPI's sometimes clash against each …
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Embracing Diverse Skills When Building an Effective Education and Awareness Team.
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When I first got involved in “information security” 20+ years ago, I found myself almost entirely surrounded by industry peers whose training and experience was in technology or technology disciplines. My training in law, marketing and finance, and my experience in business development, marketing, recruitment and even a stint in purchasing and supp…
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Finding relevent metrics, for security awareness, behaviour and culture has been a long standing challenge which the information security industry has struggled hard to address. Now, when I reflect on how I personally tackled metrics, around the human factor, before I kicked off my research programme here at Re-thinking the Human Factor, I recognis…
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Insights from Educational Psychology for Information Security Professionals
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Educating employees on their roles and responsilities when it comes to information security and data protection, is common sense, and, even if you don't think that's the case, it is, without a doubt, a regulatory obligation for many. So, what is "education" and what is going on in the world of learning and development which might help us to re-thin…
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Our guest, is Dr. Ben Evans. Ben is an aeronautical engineer, and he’s applying his understanding of the forces at play, to the seemingly insurmountable challenge of conquering the breaking a world record at the Bloodhound Land Speed Project. Ben talks about the laws of science and engineering which help him to find the marginal opportunities for i…
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The human factor. A view from Brazil.
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In this episode we look through the eyes and experiences of an education and awareness manager from Brazil. We explore the consistent challenges, no matter where you are or what your culture is, when it comes to employee awareness, behaviour and culture.
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Versace, Burberry and Lacoste. Thoughts from branding.
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In this episode we delve into the world of branding with the out standing Geraldine Michel and explore possibilities for security professionals responsible for the human factor. We draw on lessons from the world of fashion, by skirting through branding and how Brand Directors and Managers utilise this mammoth of the modern day commercial world to s…
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An internal communications perspective.
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Internal communications is a major stakeholder in employee awareness, behaviour and culture. We often defer to their skills and experience as the specialists in communication strategy for reaching out to internal staff. However, there's something a foot in the industry. Traditional ideas of what makes "good internal communications" are being challe…
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The human factor in the middle of a major security breach.
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In previous episodes of the podcast we have explored why human judgement and decision making, which drives our behaviour, is heavily influenced by the environment within which we make our decisions. In this episode we take this one step further and ask how employee awareness, behaviour and culture pans out, after all of the theorising and planning,…
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In this episode I am joined by my co-authors, Adrian, Ciaran and Jess, of the CyberSecurity ABC’s book for a long overdue catch up. We hadn’t been able to spend anytime chatting for a while and so it was fabulous to get us all together again to enjoy having a talk about security awareness, behaviour and culture. We touch on not just the challenge o…
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An ex-regulators view on awareness, behaviour and culture.
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Episode Outline: We love a different angle here at Re-thinking the human factor and we think this interview is a great new angle with which to tickle your re-thinkology senses. Pay attention closely and it’s littered with insights which can make a difference to your efforts. In this episode I have the privilege to chat with the ex Information Commi…
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What does it mean to have a people-centric approach to cybersecurity? And, why you should have one?)
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The vast majority of cyber attacks target people, not technology. That's why an approach to cybersecurity that centres around people can be a game changer. Research shows that ensuring employees know what to do when faced with a real threat can reduce successful phishing attacks and malware infections by up to 90%. But how do you go about it? Do yo…
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Content is king or so they say! Discover some caveats around the saying as we explore the role of a security influencer.
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In this episode we talk with a guest who is on the front line when it comes to employee education and awareness. We talk about video content, tailoring your content to your audience and what it takes to succeed when it comes to creating videos for education and awareness purposes. We will also explore why we should not neglect, or make assumptions …
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What role training materials must play in building security aware-rich organisations?
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Knowing when to deliver the right education, to the right people, at the right time is critical in building security aware teams that succeed. However, when failing to maintain users engaged the organisation’s exposure to threats might be an even bigger challenge to solve. In this episode, we’ll diver deeper into how ‘limited attention’ can result …
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What does it take for security teams to win in the cybersecurity fight?
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Cybersecurity awareness can be one of the most challenging items in any CISO, IT/Security team’s agenda as building a program that effectively drives awareness and cultural change can be daunting. After all what makes us human, makes us a risk! So, what does it take to win when it comes to driving user behaviour? In this episode, we’ll look at wher…
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How technology can be a CISO's best friend in changing behaviour.
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Culture is an intrinsic part of what makes us human – it encompasses the social behaviour and norms found in human societies and their individuals. And, in a ‘always on’ digital society, that can only mean one thing – We Click! We click to open potentially malicious emails, infected files. We click to share information and then we click to share a …
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Re-thinking the Human Factor: Cyber Security Mini Series
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Humans have achieved great things, from survival through to prosperity, and all because of how our brains have evolved. However, our physical and cognitive evolution lags behind Moores law and our brains just cannot cope with the amounts of information and huge number of decisions we need to make both consciously and unconsciously every day How do …
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A conversation with award-winning CISO, Andrew Rose
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A conversation with award-winning CISO, Andrew Rose ANDREW ROSE joins us for Series 3, Episode 12 of the Re-Thinking the Human Factor Podcast. Join us for this straight forward discussion with an award winning CISO who transformed security management for three major organisations. With his extensive background, Andrew is a strong relationship manag…
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Know your cyber security risks, with Prudence Smith
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Know your cyber security risks with Prudence Smith PRUDENCE SMITH joins us for Series 3, Episode 11 of the Re-Thinking the Human Factor Podcast. Join us as we discuss risk assessment within a changing cyber landscape. We know our listeners are going to glean a great deal from this discussion this week and enjoy the fruits of Prudence’s years of exp…
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Marketing Strategy Applied To Cyber Security with TERRY O’REILLY.
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Marketing Strategy Applied To Cyber Security with TERRY O’REILLY TERRY O’REILLY joins us for Series 3, Episode 10 of the Re-Thinking the Human Factor Podcast. Join us as we delve into the brilliant marketing mind of our guest so we can apply this understanding to our industry of cyber security and awareness. Terry O’Reilly is the host of CBC Radio'…
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Why we need to re-think the human factor in security, with Bruce Hallas
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Why we need to re-think the human factor in security, with Bruce Hallas Bruce Hallas sits in the hot seat for a change as Alexia of Marmalade Box grills him, for this: Series 3, Episode 4 of the Re-Thinking the Human Factor Podcast. Having received a lot of emails asking us for more information about Bruce Hallas, the host of this podcast, Alexia a…
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Taking risks to reduce risk, with Eric Ravello
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Taking risks to reduce risk, with Eric Ravello If criminals are doing research into human behaviour then they are designing phishing attacks with the human in mind. As attackers change their attacks, so must cyber security providers change their methods of dealing with them. Eric Ravello joins us for Episode 33 of the Re-Thinking the Human Factor P…
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Simplifying Cyber Security, with Neil Frost
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NEIL FROST joins us for Series 3, Episode 7 of the Re-Thinking the Human Factor Podcast. Join us for this straight forward discussion on how to cultivate easy to digest security campaigns that have the lasting effect of benefiting culture. Neil Frost was part of the team responsible for Security Awareness and Culture at the HMRC (the UK Tax Office)…
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The Accidental Security Specialist, with David Shipley
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The Accidental Security Specialist, with David Shipley. Living up to our promise to bring you fantastic guests, David Shipley joins us for Series 3, Episode 6 of the Re-Thinking the Human Factor Podcast. Time to go phishing so grab your rod. David is a self professed accidental cyber security professional, but has spent time as a soldier, newspaper…
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Designing Learning Experiences That Stick, with Megan Sumeracki
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DESIGNING LEARNING EXPERIENCES THAT STICK, WITH MEGAN SUMERACKI Megan Sumeracki joins us for Series 3, Episode 5 of the Re-Thinking the Human Factor Podcast. Megan Sumeracki is an Assistant Professor at Rhode Island College. She co-founded the Learning Scientists in January 2016 with Yana Weinstein. Megan received her Master’s in Experimental Psych…
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Storytelling For Better Cybersecurity, with Sarah Moffat
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Storytelling For Better Cybersecurity, with Sarah Moffat Sarah Moffat joins us for Series 3, Episode 4 of the Re-Thinking the Human Factor Podcast. With a vast background in cybersecurity and understanding the human factor, Sarah is currently advising the Federal Government on privacy and security in Washington, D.C. She is also a leadership and de…
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Applying Marginal Gains One Small Step At A Time, with Chris Fleming
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Applying Marginal Gains One Small Step At A Time, with Chris Fleming. Chris Fleming steps in to join us for Series 3, Episode 3 of the Re-Thinking the Human Factor Podcast. If you have been with us here for sometime you will know we strive to bring you the highest caliber guests for your listening delight. After hearing Chris do an incredible prese…
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What Security Awareness Professionals Can Learn From Marketers and Understanding the Customer Journey, with Kenda MacDonald
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What Security Awareness Professionals Can Learn From Marketers and Understanding the Customer Journey, with Kenda MacDonald. Kenda MacDonald joins us in the hot seat for Series 3, Episode 2 of the Re-Thinking the Human Factor Podcast. We are absolutely thrilled to have Kenda MacDonald on the show today. As I’m sure you’ll agree, she has the knack f…
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Reducing Cyber Risk By Reducing Friction, with Jason Hoenich
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Reducing Cyber Risk By Reducing Friction, with Jason Hoenich Jason Hoenich joins us as we return for Series 3, Episode 1 of the Re-Thinking the Human Factor Podcast. We are glad to be back after our hiatus having made a few changes to the podcast that we hope will add value and increase our reach so we can continue making security and behaviour awa…
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Effective Leadership and Successful Organisational Change, with John P. Kotter
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The Road to Effective Leadership and Successful Organizational Change, with John P. Kotter John P. Kotter joins us on the show for episode 25 of the Re-Thinking the Human Factor Podcast. We know that while some of our listeners will see his name and ask themselves, “Who?”, those who are familiar with John P. Kotter’s work will be asking, “How?”. As…
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What children's books can teach us about changing behaviour, with Todd Courtney
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What children's books can teach us about changing behaviour, with Todd Courtney Welcome to episode 24 of the Re-Thinking the Human Factor Podcast. Joining us on the show today is Todd Courtney, an author who has created a series of children’s books in partnership with his wife that are scientifically based and geared towards instilling children wit…
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How to develop a security culture, interview with Gert Jan Hofstede
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How to develop a security culture, interview with Gert Jan Hofstede Understanding the role of culture is crucial if we want to develop a security culture. Especially if we want to have a realistic chance of influencing behaviour, which is probably why we're wanting to develop a security culture in the first place. This is because culture is like a …
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Eliciting Intrinsic Motivation and Reframing Problems, with Rachel Lawes
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Eliciting Intrinsic Motivation and Reframing Problems, with Rachel Lawes Rachel Lawes joins us for Episode 22 of the Re-Thinking the Human Factor Podcast. Rachel gave a fantastic interview back in Series one of the podcast, and if you haven’t had a chance to listen yet, please check it out here when you’re able. We’ve received feedback from a few p…
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Episodes Review with Nathan Mielke, Director of Information Technology & Cyber Security Manager
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While Nathan Mielke was teaching a cyber security lesson in homeroom at the Hartford Union High School in Wisconsin, the school experienced a distributed denial-of-service (DDoS) attack that took them down for about a class period. While the identity of the attacker was never discovered, Nathan is fairly certain the attacks were coming from a stude…
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Using Humour to Raise Cyber Awareness, with Bennett Arron
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How a Victim of Identity Theft Uses Humour to Generate Cyber Awareness, with Bennett Arron Welcome to Episode 20 of the Re-Thinking the Human Factor Podcast. Joining us on the show today is Bennett Arron, Bennett was one of the first major victims of Identity Theft in the UK. According to the Police and credit reference agencies, he owed thousands …
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Awareness, Behaviour, Legal and Regulatory Requirements, with Jonathan Armstrong
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Awareness, Behaviour, Legal and Regulatory Requirements, with Jonathan Armstrong Welcome to Series 2, Episode 7 of the Re-Thinking the Human Factor Podcast. Joining us on the show today is Jonathan Armstrong, a lawyer who helps multinational clients with risk and compliance across Europe. Recent projects include lots on data breach, GDPR & data tra…
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How cultural values can be used in cybersecurity attacks, with Dr Char Sample
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On Episode 6 of series 2 of the Re-Thinking the Human Factor podcast, we are joined by Dr Char Sample to dive into the topic of culture and the role it plays when it comes to cybersecurity. But this podcast chat is not what you will expect to hear when it comes to culture; we're going to explore how your cultural values can be used against you in c…
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Episodes Review with Craig Thomson, Security Education & Awareness Manager
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Observations and Take-Aways: Episodes Review with Craig Thomson, Security & Awareness Manager On this episode of the Re-Thinking the Human Factor Bruce Hallas is joined by Craig Thomson, the Security Education & Awareness Manager at Nationwide Building Society. He is an experienced Education specialist with a demonstrated history of delivering impa…
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The Human Brain vs. Awareness, Behaviour, and Culture
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What makes our brains tick, and why does that matter for change managers and organizational heads? The Human Brain vs. Awareness, Behaviour, and Culture Hilary Scarlett is an international speaker, consultant and author on change management and neuroscience at Scarlett & Grey. Hilary’s work has spanned Europe, the US and Asia and concentrates on th…
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Evidence-Based Methodology For Improving Learning & Development
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Did you know up to 80% of information is forgotten within 24 hours? Admittedly, this is not an encouraging statistic for those of us seeking to raise awareness, change behaviour, and foster an appropriate organizational culture. For this reason, we at the Re-Thinking the Human Factor Podcast are looking for answers from outside the security industr…
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Decision-making and behavioural change
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Understanding decision making in the workplace is almost like the holy grail. What we want is for our colleagues to make better decisions, but for this to happen we need to take a few steps back. Decision making in the workplace takes place in the context of the organisational culture. Often when we talk to people about organisational culture, they…
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Episodes Review with Louise Cockburn, Information Security Awareness and Culture Manager at Quilter
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Welcome to Series 2, Episode 1 of the Re-Thinking the Human Factor Podcast. It's fantastic to be back after a 3-month break! As we like to do every so often, Episode 1 of Series 2 begins with a conversation with Louise Cockburn, a listener to our show whom we invited to come on and share insights she's picked up from previous episodes of the podcas…
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Creating Behavioural Change That Becomes A Part Of The Culture
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The challenge with creating behavioural change is doing it well enough that people actually change their behaviour consistently. And beyond that, it's about ensuring that other people in the organisation can observe this new behaviour around them so that they come to the realise this is simply "the way we do things around here" in other words, the …
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Episodes Review with Ed Tucker, European CISO of the Year
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We like to invite listeners to the podcast to come on the show and share insights that they’ve picked up from previous episodes of the podcast. We also invite them to share their own experiences and thoughts on the challenge of security awareness, behaviour and culture. In this show, Ed Tucker, the 2017 European CISO of the Year joins us to lift th…
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How semiotics can help us engage more effectively
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EPISODE 10 SUMMARY - RACHEL LAWES ———————————————— Joining Bruce Hallas on Episode 10 of the Re-thinking the Human Factor Podcast is Dr. Rachel Lawes, who comes to the show with a background in the field of semiotics. Don’t worry, if you’re not familiar with the term, you’re probably in good company. However, upon learning more about Rachel and the…
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Behavioural Change in Cyber Security, with Dan Ariely
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Understanding behavioural change is a crucial aspect of better understanding the human factor. If we hope to influence behaviour then we need to better understand human behaviours, decision-making and motivations. The leading expert in this today is Dan Ariely and we are thrilled to have him as a guest on the podcast. Behavioural change is a large …
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