Podcast Brainfluence terbaik (2024)

1
The Future of Airline Customer Experience: Call Centers, AI and New Regulations with Mario Matulich 30:52

1M ago30:52

30:52

Discover how the airline industry is transforming and how airlines are beginning to reverse a long decline in customer experience. In this wide ranging interview, customer experience expert Mario Matulich reveals the impact of new government regulations, AI advancements, and evolving call center strategies on your future travel experiences. Learn a…

1
The Illusion of Choice with Richard Shotton 33:51

2M ago33:51

33:51

In this episode of Brainfluence, host Roger Dooley welcomes back Richard Shotton, a marketing expert with 23 years of experience working with major brands like Google and Mondelez. Shotton specializes in applying behavioral science to marketing and is the author of two books, including his latest, "The Illusion of Choice: 16.5 Psychological Biases …

1
Better Customer Interactions: New HBR Study 30:13

2M ago30:13

30:13

In this Brainfluence episode, we discuss some surprising customer experience findings from a Harvard Business Review study. Our guest, Mauro Carobene, VP and Global Head of Customer Interaction Suite at Tata Communications, sponsor of the study, joins me to share insights on how enterprises are managing and improving customer interactions today. Ma…

1
Tightwads and Spendthrifts with Scott Rick 25:25

5M ago25:25

25:25

In this episode of Brainfluence, Roger Dooley sits down with Scott Rick, author of "Tightwads and Spendthrifts," to delve into the psychological forces that shape our spending behaviors. Are you a tightwad who feels pain with every purchase or a spendthrift who can't resist a good deal? Scott Rick explains how these financial tendencies are formed,…

1
Negotiation Essentials with Keld Jensen 31:20

5M ago31:20

31:20

In this episode of Brainfluence we dive into the psychological triggers that influence decisions with negotiation guru Keld Jensen. Keld brings a wealth of expertise with 25 books to his credit and a career advising top organizations worldwide. In this episode, we explore not only business negotiations but also everyday scenarios where negotiation …

1
Mindstuck with Michael McQueen 32:12

6M ago32:12

32:12

In this engaging episode of Brainfluence, we dive deep into the psychology of persuasion with Michael McQueen, an acclaimed speaker and author from Sydney, Australia. Michael shares invaluable insights from his latest book, "Mindstuck," exploring how we can master the art of changing minds in an ever-evolving world. He delves into why our instincti…

1
Micah Solomon: The Art of Exceptional Customer Experience 33:02

6M ago33:02

33:02

In this episode of Brainfluence, we welcome guest Micah Solomon, a renowned customer service expert, to explore the nuances of "Iconic Customer Service." Micah delves into the delicate balance between providing personalized service without crossing into intrusiveness, introducing his "gold touch" method as a way to enrich customer interactions. Thr…

1
The Psychology of Pricing with Leigh Caldwell 31:02

9M ago31:02

31:02

In this Brainfluence episode, we explore pricing psychology with Leigh Caldwell, a seasoned behavioral economist and pricing strategist. Leigh joins us to shed light on the true essence of pricing – it's more than just numbers; it's about crafting positive customer experiences in a profitable way. In our discussion, we delve into the relationship b…

1
Design Your Business to Run Itself with Mike Michalowicz 28:47

12M ago28:47

28:47

In today's Brainfluence episode, we have the brilliant and hilarious entrepreneur, Mike Michalowicz, as our guest. Mike has built and sold multi-million dollar businesses, experienced the trials and tribulations of losing everything, and has since become a successful author, speaker, and entrepreneur. His latest book, Clockwork: Design Your Busines…

1
What Your Employees Need and Won't Tell You with Melina Palmer 33:24

1y ago33:24

33:24

In this podcast episode, host Roger Dooley interviews Melina Palmer, author of What Your Employees Need and Can't Tell You, about change initiatives in companies. They discuss the misconception that 70% of change initiatives fail and the importance of approaching change thoughtfully. Melina emphasizes the significance of small, everyday changes and…

1
REWIRED with Dr. Carl Marci 28:09

1y ago28:09

28:09

In this fascinating episode of Brainfluence, pioneering neuromarketer Dr. Carl Marci discusses how modern technology is impacting our brains. He shares insights from his new book Rewired, explaining how excessive smartphone use and constant multitasking are reducing productivity, increasing anxiety/depression, and rewiring our neural pathways in co…

1
The JOLT Effect with Matt Dixon 28:24

1+ y ago28:24

28:24

In this podcast episode, Roger Dooley chats with Matt Dixon, author of The JOLT Effect and founding partner of DCM Insights, about the concept of effortful experiences and the impact of customer indecision on sales. They discuss how companies often create friction and wasted effort for customers, despite knowing it is detrimental. Matt shares examp…

1
Belonging to the Brand with Mark Schaefer 30:04

1+ y ago30:04

30:04

"The last, great marketing strategy" is community... In this episode, host Roger Dooley interviews author Mark Schaefer about his new book, Belonging to the Brand. They discuss the importance of community in marketing strategies and the challenges of managing online communities. Mark explains that community involves genuine connection and communion…

1
Immersion with Paul Zak 31:23

1+ y ago31:23

31:23

On this episode of Brainfluence, host Roger Dooley is joined by Paul Zak, founder of Immersion, a company that uses smartwatches and fitness devices to turn activity data into business insights. They discuss neuromarketing, the limitations of traditional metrics, and the importance of immersion for user experience testing. They also talk about the …

1
Using Behavioral Science in Marketing with Nancy Harhut 32:07

1+ y ago32:07

32:07

On this episode of Brainfluence, we explore how behavioral science can be utilized in both B2C and B2B marketing. Guest Nancy Harhut shares how campaigns that focus on emotional impact over product features can increase purchase intent. Video, text, and resources: https://www.rogerdooley.com/nancy-harhut-behavioral/ We also discuss information gap …

1
Evolutionary Ideas with Sam Tatam 30:55

1+ y ago30:55

30:55

In this episode of Brainfluence, host Roger Dooley interviews Sam Tatam, Global Principal and Head of Behavioral Science at Ogilvy Growth and Innovation. Show notes, transcript & resources: https://www.rogerdooley.com/sam-tatam-evolutionary/ Tatam discusses his background in organizational and industrial psychology and advertising strategy, as well…

1
Write a Must-Read with AJ Harper 30:34

1+ y ago30:34

30:34

In this episode of Brainfluence, host Roger Dooley interviews AJ Harper, an editor and publishing strategist, about her career as a developmental editor and ghostwriter, her new book, and the importance of understanding the reader as a character in non-fiction writing. AJ shares her insights and experiences in the world of writing and publishing, p…

1
Tom Peters' Compact Guide to Excellence 31:21

1+ y ago31:21

31:21

Tom Peters is an author and legendary business thinker who has written 19 books. His new title is Tom Peters' Compact Guide to Excellence. It's a small book packed with short bites of wisdom curated by Tom to encourage a humanistic approach to business. In this episode, he explains why the most important decisions in business are promotions, and th…

1
The Power of INaction with Jinny Uppal 28:50

2y ago28:50

28:50

In business, we have a bias for busyness. Doing something is always better than doing nothing, to most of us. Indeed, Brainfluence guest and management expert Tom Peters famously proclaimed "a bias for action" to be a key component of excellence. But, is it possible that doing nothing could sometimes be the best strategy? In today's episode, we wel…

1
CUES: The Secrets of Charismatic Communication with Vanessa Van Edwards 24:03

2y ago24:03

24:03

Can you be authentically charismatic? Renowned behavioral investigator Vanessa Van Edwards has always been fascinated by the 'science of people'. A (famously) socially awkward person, Vanessa's first book Captivate, covered the problems we face in communicating with other people and provided science-backed ways to overcome them. Now with her new bo…

1
Eric Barker on Plays Well With Others 28:11

2y ago28:11

28:11

The last time Eric Barker, we spoke about his book, 'Barking Up The Wrong Tree', the Wall Street Journal best-seller that taught us a science-based approach to success. Next, his brand new book called Plays Well With Others, is an invaluable guide that will help you achieve everything you want with your relationships – either by making them work, o…

1
Neuromarketing in Business with Benny Briesemeister 31:10

2+ y ago31:10

31:10

For decades, market research consisted mostly of surveys and focus groups. Now we have a host of new tools to track our audiences – what they see, what they read, what they think and how they feel. Today's episode of Brainfluence features neuroscience-based marketing expert Benny Briesemeister. Show notes, links, resources, video & text versions: h…

1
Choice Architecture with Eric Johnson 34:49

2+ y ago34:49

34:49

Choice architecture, the way choices are presented to people, is often overlooked as an important influence on both big and small decisions. One of the world's most recognized researchers on decision-making, Eric Johnson, has studied choice architecture and its effects on behavior. Understanding how we make choices and improving their presentation …

1
Cognitive Branding with Sandeep Dayal 26:39

2+ y ago26:39

26:39

What is “conation?” According to seasoned marketing and strategy leader Sandeep Dayal, conation is incredibly important in the marketing world. It refers to the desire or will of people to perform an action – it helps marketers assess what causes a customer to opt-in or out of a buying decision. Notes & Resources: https://www.rogerdooley.com/sandee…

1
The Ultimate Marketing Engine with John Jantsch 27:02

2+ y ago27:02

27:02

Businesses today face the challenge of balancing their core values with the realities of the digital age — an age that has customers expect 24/7 access to brands. Surprisingly, the brands that put their customers first have survived even the worst phases of the pandemic, according to best-selling author and returning guest on Brainfluence, John Jan…

Podcast Layak Disimak

Brainfluence Podcast

Podcast Layak Disimak

1
Brainfluence

Roger Dooley

1
The Future of Airline Customer Experience: Call Centers, AI and New Regulations with Mario Matulich 30:52

1
The Illusion of Choice with Richard Shotton 33:51

1
Better Customer Interactions: New HBR Study 30:13

1
Tightwads and Spendthrifts with Scott Rick 25:25

1
Negotiation Essentials with Keld Jensen 31:20

1
Mindstuck with Michael McQueen 32:12

1
Micah Solomon: The Art of Exceptional Customer Experience 33:02

1
The Psychology of Pricing with Leigh Caldwell 31:02

1
Design Your Business to Run Itself with Mike Michalowicz 28:47

1
What Your Employees Need and Won't Tell You with Melina Palmer 33:24

1
REWIRED with Dr. Carl Marci 28:09

1
The JOLT Effect with Matt Dixon 28:24

1
Belonging to the Brand with Mark Schaefer 30:04

1
Immersion with Paul Zak 31:23

1
Using Behavioral Science in Marketing with Nancy Harhut 32:07

1
Evolutionary Ideas with Sam Tatam 30:55

1
Write a Must-Read with AJ Harper 30:34

1
Tom Peters' Compact Guide to Excellence 31:21

1
The Power of INaction with Jinny Uppal 28:50

1
CUES: The Secrets of Charismatic Communication with Vanessa Van Edwards 24:03

1
Eric Barker on Plays Well With Others 28:11

1
Neuromarketing in Business with Benny Briesemeister 31:10

1
Choice Architecture with Eric Johnson 34:49

1
Cognitive Branding with Sandeep Dayal 26:39

1
The Ultimate Marketing Engine with John Jantsch 27:02

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