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All technical writers have one thing in common: their peers outside of the industry believe technical writing is a boring career. They think we lack creativity; they think we only eat tuna salad for lunch; and they think our work is reserved to instructional manuals that they don't even use. This podcast gives you the tools to prove them wrong! In each episode we talk to the humans behind the docs, sharing stories, experience and expertise to inspire, entertain, and give you knowledge and sk ...
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In 1982, a young single mother, Jerilyn Towers, went missing after an evening spent at a local bar. When police started to question a man named James (Jimmy) Hicks who was thought to be involved, another missing woman's case came to light... and the crimes wouldn't stop then or there.Oleh Caitie & Kate
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In October 1990, Pittsfield, Massachusetts was a small, quiet town where everyone knew everyone, neighbors didn't lock their doors, and kids were free to bike and walk everywhere no matter the time of day. Within hours, that all changed with the disappearance of 12 year old Jimmy Bernardo. The weeks following the disappearance were heartbreaking, a…
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In the 1930s, a man named Joe Ball ruled Elmendorf, Texas. "Joe's Place" was a hoppin' spot- not just becuase beautiful women served beer and liquor, but because there was a giant alligator pit in the back where visitors were entertained by cruel alligator shows. Over the course of a decade, patrons noticed many attractive female employees coming a…
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The early 1900s in Missouri ("Missour-a", as Kate says) was a weird time. But nothing was quite as weird as Bertha Gifford. Between 1906 and 1928, Bertha portrayed herself as a helpful nurse, when in fact, she was poisoning her patients- including at least 17 men, women and children. Nobody was safe from her "tonics", but despite her best efforts, …
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On May 13, 2008, Brandon Swanson was celebrating the end of his spring semester with friends at parties in various small towns in rural Minnesota. Shortly after leaving a house party around midnight on May 14th, Brandon's car became stuck in a ditch, and he called his parents for help. What happened over the next several hours is confusing and has …
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In March of 1960, Frances, Mildred and Lillian wanted a break from the hustle and bustle of Chicago housewife life, and slipped away for a gals weekend near the Illinois State Park of Starved Rock. Within moments of arriving at their hotel, the women disappeared, never to be seen alive again. This is another case of an investigation that was less t…
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June 12, 1977 was a dark day at Camp Scott in Mayes County, Oklahoma. That night, while nestled safely in their tent on the first night of sleepaway Girl Scout camp, Lori Farmer, Michelle Guse, and Doris Milner were brutally assaulted and murdered. While the case has been closed- just in the last year- many questions still remain.…
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This week, we take a cross-country roadtrip from New Orleans to Chicago and then to Washington D.C., following Joseph Dunbar Medley, a man with a penchant for red headed women. After escaping prison in Michigan in November of 1944, Joseph Medley goes on a three month long killing and robbing spree, leaving three young women dead.…
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Between February 1926, and June, 1927, cities across North America were rocked by despicable slayings of mostly middle-aged land-ladies. In addition to being strangled, these women were sexually assaulted, and in some cases, mutilated. While he alluded police for over a year, Earle Nelson would finally get taken down by our wonderful neighbors to t…
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This week, Caitie brings us a less obscure case, but one that has fascinated her for years. Belle Gunness was the OG Black Widow, having killed around 45 men, women and children in Illinois and Indiana. When you hear about her schemes, you will want to hop in your car and travel to the murder farm for the chance to uncover a watch, a package of dis…
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In Part 2 of the Servant Girl Annihilator, Kate discusses the brutal murders of the final 5 victims. The mystery of whether they are all connected remains to this day, but the killings between New Years Eve 1884 and Christmas Eve 1885 will never be forgotten in Austin, Texas. Sources: The Midnight Assassin, by Skip Hollandsworth Chilling Historical…
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In 1884 and 1885, Austin, Texas was rocked by a series of brutal slayings - most involving an axe - and all on young servant girls. In Episode 1, we focus on the murders of Mollie Smith, Eliza Shelly, and Irene Cross, all murdered at the hands of a deranged, barefooted creep in the middle of the night. Sources: The Midnight Assassin, by Skip Hollan…
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In part 2, Caitie focuses on a brutal attack in the middle of the day, which ultimately leads to the arrest of Don Miller. But, if you thought his arrest would be the last part of this saga, you would be very wrong! Source: KILLING WOMEN: The True Story of Serial Killer Don Miller's Reign of TerrorOleh Caitie and Kate
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This week, Caitie brings us part one of a two part episode, where we head to Michigan to discuss the despicable life of Don Miller. In episode 1, we will discuss his four murder victims, Martha Sue Young, Marita Choquette, Wendy Bush, and Kristine Guske Stuart. Source: KILLING WOMEN: The True Story of Serial Killer Don Miller's Reign of Terror by R…
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In the early morning hours of September 8, 1981, a Sheriff's Deputy near Mount Vernon, South Dakota, received a phone call from a frantic man stating his entire family had been killed. With a quick arrest came a sense of ease in the community. However, it would not last long. Sources: South Dakota's Mathis Murders: Horror in the Heartland, by Noel …
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This week, we head to Wisconsin for a devastating case involving the truly unbelievable murder of an entire family. When a family of 5 disappears from a rural town in western Wisconsin, the remaining member of the family, 15-year-old Bruce, is the only one left to help police piece together the puzzle of what could have happened. With the discovery…
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On June 25, 1973, a seven year old girl went missing from the Montana campground where her family was vacationing. Somebody had slit open the back of their tent and snatched her from under their noses. None of them saw or heard anything. Susie Jaeger had vanished into thin air, plucked by a shadow. Officials would soon discover that the man respons…
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In part two of this two part episode, we will discuss Bonnie's murder, Richard's trial, and what surprising characters rallied in his defense. Make sure you listen to part 1 if this is your first time here! Sources: The Killing of Bonnie Garland by Willard Gaylin, MD https://www.nytimes.com/1982/10/20/nyregion/jury-finds-convicted-killer-liable-for…
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Bonnie Garland had her entire life ahead of her when it was tragically cut short by a senseless and brutal slaying. Richard Herrin loved Bonnie, and if he could not have her, nobody else could. Sources for this episode: https://www.nytimes.com/1982/10/20/nyregion/jury-finds-convicted-killer-liable-for-damages-to-parents-of-victim.html https://www.n…
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In this episode I’m talking to Swapnil Ogale, a Technical Writer Advocate for Redocly based in Melbourne, Australia, who is also a Community and Conference Manager for Write the Docs. He gives us the inside scoop on arranging Write the Docs events conferences both in-person and online, and talks to us about the importance of advocacy for technical …
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We’re back after a short and unexpected break! Sorry to keep you waiting! This episode you’ll hear Kat Stoica Ostenfeld, an accomplished tech writer living in Copenhagen in Denmark. A linguist by credential, she says diplomacy is the key to being an effective documentarian, and shares how her translation and applied linguistics background helped he…
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In this episode, I’m excited to be speaking to Caity Cronkhite, Seattle-based founder and CEO of Good Words LLC. We talk about her experience of starting up as a tech writer both in-house and freelancing, before starting and growing her own successful business in the technical writing industry, and the successes and struggles of operating Good Word…
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In such a complex and fast-moving industry as tech writing, it can be interesting to see how burgeoning tech writers get started - and become successful. Enter Philip Kiely, author of Writing for Software Developers and owner of PK&C, the world's smallest conglomerate. He graduated from Grinnell College in May 2020 with a degree in computer science…
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After four exciting years hosting The Not-Boring Tech Writer—the podcast that gives listeners the skills to break the stereotype that technical writing is a boring career—I’ve passed the podcast along to longtime sponsor KnowledgeOwl, a knowledge base software company. This sobers me, admittedly: What began as a medium to connect with colleagues wh…
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Technical writers must ensure their help resources, such as documentation and video tutorials, are useful for their users. Therefore, they study language, design, and Support tickets—gathering all the context they need to ensure users can accomplish their task. But get this: Through feedback loops such as quizzes and interviews with subject matter …
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Technical communicators wield the power of plain language to ensure their readers find and understand the information they need to complete a task—no matter how complex. Basic design principles, such as alignment, contrast, and other principles you’ll learn in this episode, give your documentation that extra lift it needs to engage readers througho…
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Folk working in technical communication—whether they’re academics or practitioners—through their own unique skill sets, perspectives, and experiences, often discover best practices to excel at their job. These hard-earned insights would likely benefit others facing similar challenges; however, silos often keep folk in technical communication from q…
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For the civically-mind technical writer, there’s a growing movement in cities across the world where technical writers can use their skills to better their community. It’s called Open Data Day: an annual celebration of open data groups around the world partnering with local governments to use open data to achieve a shared goal in the community. Fro…
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As products and services reach markets outside of their geographic origins, organizations must consider how to translate and localize their existing documentation. It’s a must, as these new users will need to refer to a knowledge base. But how exactly do organizations translate their documentation? Do they copy and paste all of their content into G…
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No matter your industry—tech, nonprofit, marketing—your organization likely needs a knowledge base software, a dedicated place to capture essential knowledge. However, choosing the right knowledge base software can be challenging—and takes much more work then a quick Google search. You need to understand the core knowledge problems within your orga…
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As prospective tech writers look for ways to get into the tech writing field, many pursue internships. And understandably so: internships give prospective tech writers hands-on experience in tech writing, giving them an opportunity to boost their skills and get a feel for the industry. However, finding that tech writing internship can be challengin…
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One of the most important skills tech writers can have is the ability to analyze their audience—researching who’s using the product their documentation, understanding how they it, and most important, ensuring their goals are reflected in the documentation. But as tech writers research their audience, digging deep into insights such as demographic a…
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All of the help resources tech writers create, such software documentation, video tutorials, or blog posts, require research. Imagine creating a document to explain a new feature before, say, even understanding how customers actually use the feature. Tech writers use several different resources to research the information they need, including conve…
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As tech writers consider how to stay relevant in the field, many look to GitHub—the git repository service where people host their open-source projects, allowing others to contribute as well. And understandably so: as the demand for tech writers specialized in developer documentation grows, GitHub gives tech writers low-lift opportunities to ramp u…
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As tech writers consider how to stay relevant in the field, many consider getting started in API documentation. And who can blame them—it’s one of the most trending and highest paying roles in tech writing. But getting started in API documentation can be intimidating, especially if you’ve never worked with code. That’s why, in this episode, we have…
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As technical writers, we help users learn processes or complete particular tasks. And we offer this help in several ways, including documentation, video tutorials, or learning management systems. But get this: through gentle nudges and clues throughout the users’ journeys, technical writers can help users achieve their goal without sending them str…
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John Espirian—technical copywriter and author of the soon-to-be-released book Content DNA—describes content DNA as the "shape" of your brand and then using the power of consistency and congruence to create content that gets remembered and acted on. As technical communicators, the content DNA could take several forms: a freelance technical writer co…
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Think back to the early years of your career as you considered pursuing a career in technical writing. Unless you happened to pursue a formal education in technical writing; and perhaps land an internship, it’s a challenging period—just like any career change. You have to learn the jargon of the technical writer; the networks with which they mingle…
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As technical writers, we often wear many different hats within an organization: we write documentation that teaches people how to use a product; we test new features to ensure they’re working properly; we write marketing copy that encourages people to research a product. But, as you’ll learn in this episode, we wear another hat that perhaps haven’t…
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All technical writers can look back on their career and likely think of a specific person or two who helped them advance their career. It could be a former professor who encouraged them to take technical writing courses; a friend who introduced them to the field; or a boss who invested time into their work. For prospective technical writers, these …
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As technical writers, we excel at turning technical information into documentation that helps users understand complex concepts. We write software documentation that helps users understand a product; we create video tutorials that teach users how to use a feature. Software documentation is the technical writers’ bread and butter; however, perhaps u…
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