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Redefiners

Russell Reynolds Associates

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Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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Amazing Business Radio

Shep Hyken & C-Suite Radio

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Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variet ...
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In the last year, AI has moved from a boardroom buzzword to a business imperative. But, while some leaders have sprinted ahead in their AI adoption, others remain at the starting line. So, what skills are important to help you unleash the potential of AI? Why is AI a leadership issue? And how do you overcome barriers that might be preventing you fr…
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Implementing The 5 A's of Successful Customer Engagement Shep Hyken interviews Brett Frazer, co-founder of Service Matters, LLC and the author of Your Hidden Profit Center: Mastering the Five A's of Successful Customer Engagement. He talks about shifting customer service from a cost center to a value center and outlines the 5 A's framework for addi…
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The Stuph File Program Featuring Rick Antonson, co-author of Slumach’s Gold: In Search Of A Legend – And A Curse; Preston Poling, The Bearded Miniaturist; & Stuart Nulman with Book Banter Download Rick Antonson is back with another book. He is the co-author of Slumach’s Gold: In Search Of A Legend – And A Curse. Preston Poling, aka The Bearded Mini…
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Using the Hospitality Mentality to Shape Your Company Culture Shep Hyken interviews Alan Williams, Founder and managing director at SERVICEBRAND GLOBAL Ltd and the co-author of Supercharging the Customer Experience: How Organizations Can Drive Performance in Today's Values-Based Economy. He talks about aligning the organization's culture, from the …
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The Stuph File Program Featuring NASA expert, Rod Pyle & actor Sherman Augustus from Stranger Things Download NASA expert, Rod Pyle talks about the plight of Boeing with all the problems they’re having in space with Starliner. Rod is also the author of 20 books, including Space 2.0: How Private Spaceflight, a Resurgent NASA, and International Partn…
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Being a first-time CEO can be a daunting transition filled with risk and opportunity, something that TCW Group President and CEO Katie Koch has experienced firsthand. In today’s episode, Clarke and Hoda talk with Katie about her career journey in the financial industry, from her early years as an intern at Goldman Sachs to becoming a first-time CEO…
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Partnering with Customers to Co-create an Amazing Customer Experience Shep Hyken interviews Elisabeth Zornes, Chief Customer Officer at Autodesk. She talks about the evolution of the new customer and creating personalized digital experiences. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   How does…
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The Stuph File Program Featuring John David Graham, founder of Good Samaritan Home; Hollywood agent, Harry Abrams, author of Let’s Do Launch; & science writer Andrew Fazekas, author of National Geographic Backyard Guide to the Night Sky and National Geographic’s Stargazer Atlas: The Ultimate Guide To The Night Sky Download John David Graham is the …
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Empowering Teams through Embracing AI-Driven Solutions and Customer-Centricity Shep Hyken interviews Rony Vexelman, Vice President of Marketing at Optimove. He discusses why broken customer journeys create poor customer experiences and how brands can avoid them by leveraging AI, personalization, and customer-centricity at every step of the journey.…
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The Stuph File Program Featuring actor, singer & game show host, Peter Marshall; C. C. Robinson, author of Divided; & Stuart Nulman with Book Banter Download We remember Peter Marshall, actor, singer, Broadway star, and the original host of The Hollywood Squares. Peter died earlier this month at the age of 98. (Patreon Stuph File Program fans, ther…
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