Podcast Frazer Yorke terbaik (2024)

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Forgotten Ladies Of The 2000's Special 47:20

19h ago47:20

47:20

In our FORGOTTEN LADIES OF THE 2000s special, we discuss: Nina Sky, Frankee, Lolly, Jem, Jayne Middlemiss , Jentina , Lisa Maffia, Margherita Taylor, Kate Lawler, Stephanie Mackintosh, Debelah Morgan, Chante Moore, Little Boots, Amanda Byram, Gabriella Cilmi, Kate Nash, Corinne Bailey Rae, Trina, Nivea, Lady Sovereign, Tweet, Stacie Orrico, Samanda…

1
How Artificial Intelligence Can Supercharge Employee and Customer Experiences Featuring Jim Payne 26:01

5d ago26:01

26:01

AI's Growing Impact on Employee and Customer Experience Shep Hyken interviews Jim Payne, Director of Product Marketing, Customer Engagement at RingCentral. He talks about how AI is transforming both customer and employee interactions by enhancing productivity and efficiency. This episode of Amazing Business Radio with Shep Hyken answers the followi…

1
UWA Presents: DRUK6 - Ep 1 52:23

6d ago52:23

52:23

It's Ur Welcome America presents DRAG RACE UK Season 6, Episode 1! What a mouthful! Watch the original episodes on BBC3 / WOW and listen every week via the Ur Welcome America podcast feed. UR WELCOME! We have a voicemail number so please call and leave us some feedback - (612) 699-2007 And our regular ways of leaving feedback; Insta: @urwelcomeamer…

1
How to Build a Culture That Employees and Clients Love Featuring Terry Turner 26:07

12d ago26:07

26:07

The Impact of the Employee Experience on the Client Experience Shep Hyken interviews Terry Turner, president and CEO of Pinnacle Financial Partners. He talks about how investing in employee experience can create loyal customers, strong relationships, and higher shareholder returns. This episode of Amazing Business Radio with Shep Hyken answers the …

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UWA Presents: DRUK6 - Meet The Queens 36:51

15d ago36:51

36:51

We’re back for Ur Welcome America presents DRAG RACE UK Season 6! Kicking off with Meet the Queens, you’ll get weekly recap episodes from us alongside the usual UWA eps. Watch the original episodes on BBC3 / WOW and listen every week via the Ur Welcome America podcast feed. UR WELCOME! We have a voicemail number so please call and leave us some fee…

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How Artificial Intelligence is Changing Customer Expectations Featuring Laura Burgess 26:14

19d ago26:14

26:14

Effectively Integrating AI into Customer Service Shep Hyken interviews Laura Burgess, senior research analyst at Capterra (a division of Gartner), a trusted software and services marketplace that offers a wide range of solutions to help organizations meet many of their business needs. She talks about how AI is transforming customer service and how …

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Vons The Supermarket & Naomi Campbell 51:06

24d ago51:06

51:06

Frazer pops to the shops to discuss VONS THE SUPERMARKET and Ben throws a phone at his assistant as he channels NAOMI CAMPBELL. UR WELCOME! We have a voicemail number so please call and leave us some feedback - (612) 699-2007 And our regular ways of leaving feedback; Insta: @urwelcomeamerica Twitter: @urwelcomeUSA Email: UrWelcomeAmericaPodcast@gma…

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Transforming Customer Service from a Cost Center to a Profit Center Featuring Brett Frazer 27:43

26d ago27:43

27:43

Implementing The 5 A's of Successful Customer Engagement Shep Hyken interviews Brett Frazer, co-founder of Service Matters, LLC and the author of Your Hidden Profit Center: Mastering the Five A's of Successful Customer Engagement. He talks about shifting customer service from a cost center to a value center and outlines the 5 A's framework for addi…

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How Aligned Teams Can Supercharge Your Customer Experience Featuring Alan Williams 26:44

1M ago26:44

26:44

Using the Hospitality Mentality to Shape Your Company Culture Shep Hyken interviews Alan Williams, Founder and managing director at SERVICEBRAND GLOBAL Ltd and the co-author of Supercharging the Customer Experience: How Organizations Can Drive Performance in Today's Values-Based Economy. He talks about aligning the organization's culture, from the …

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Mexico City & Barratt Homes 53:14

1M ago53:14

53:14

Ben's been to MEXICO CITY and Frazer is talking new-build BARRATT HOMES (no relation to Tina). UR WELCOME! We have a voicemail number so please call and leave us some feedback - (612) 699-2007 And our regular ways of leaving feedback; Insta: @urwelcomeamerica Twitter: @urwelcomeUSA Email: UrWelcomeAmericaPodcast@gmail.com…

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Revolutionizing Customer Connections: Digital Strategies Featuring Elisabeth Zornes 24:40

1M ago24:40

24:40

Partnering with Customers to Co-create an Amazing Customer Experience Shep Hyken interviews Elisabeth Zornes, Chief Customer Officer at Autodesk. She talks about the evolution of the new customer and creating personalized digital experiences. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   How does…

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How to Avoid Customer Experience Breakdowns Featuring Rony Vexelman 26:48

2M ago26:48

26:48

Empowering Teams through Embracing AI-Driven Solutions and Customer-Centricity Shep Hyken interviews Rony Vexelman, Vice President of Marketing at Optimove. He discusses why broken customer journeys create poor customer experiences and how brands can avoid them by leveraging AI, personalization, and customer-centricity at every step of the journey.…

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Will Young & Sweet 16 Birthdays 51:33

2M ago51:33

51:33

We are finally back & Frazer is joined by a temporary co-host! As ever Frazer pulls a trojan horse as he discusses WILL YOUNG and podcast nemesis Michael takes us through the most American of topics SWEET 16 BIRTHDAYS….. UR WELCOME! We have a voicemail number so please call and leave us some feedback - (612) 699-2007 And our regular ways of leaving…

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How AI and Humans Are Changing the Customer Service Game Featuring Gaurav Passi 30:25

2M ago30:25

30:25

Seamlessly Combining AI, Human Touch, and Data in Customer Experience Shep Hyken interviews Gaurav Passi, Founder and CEO of Zingly.ai. He talks about seamlessly integrating AI and human interaction to create a collaborative and customer-centric experience. This episode of Amazing Business Radio with Shep Hyken answers the following questions and m…

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An Inclusive Employee Experience Featuring Jonathan Stutz 27:07

2M ago27:07

27:07

Building High-Performance Teams through Inclusion, Diversity, and Equity Shep Hyken interviews Jonathan Stutz, President of Global Diversity Partners, Inc. and author of Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging. He shares daily practices and strategies for inclusive leadership that create a workplace where em…

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The 3 E's of Customer Experience Featuring Michelle Pascoe 25:12

2M ago25:12

25:12

Tips for Training Teams with a Hospitality Mentality Shep Hyken interviews Michelle Pascoe, CEO of Optimum Operating Procedures and Services, also known as OOPS. She talks about the 3 E's of customer experience and the impact of values-based training on creating a lasting impression. This episode of Amazing Business Radio with Shep Hyken answers th…

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How to Boost Customer Experience Featuring Stephen Kowal 22:33

2M ago22:33

22:33

How Connectivity Impacts Customer Satisfaction, Business Processes, and Public Safety Shep Hyken interviews Stephen Kowal, Chief Commercial Officer of Nextivity. He talks about how connectivity can impact various aspects of customer experience, from retail experiences to public safety, and seamless experiences. This episode of Amazing Business Radi…

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Wags Boutique & Bath + Body Works 50:08

3M ago50:08

50:08

Football didn’t come home. But you know what did? The reality tv classic WAG’S BOUTIQUE from 2007. We also take a trip to the dead smelly BATH & BODY WORKS. UR WELCOME! We have a voicemail number so please call and leave us some feedback - (612) 699-2007 And our regular ways of leaving feedback; Insta: @urwelcomeamerica Twitter: @urwelcomeUSA Email…

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A Human-Centric Approach to Artificial Intelligence Featuring Jeffrey Russell 29:00

3M ago29:00

29:00

Creating Authentic, Augmented, and Applied Technology to Enhance Customer Experiences Shep Hyken interviews Jeffrey Russell, Chief Executive Officer at C1. He talks about transformative leadership and the need for authentic and empathetic technology solutions that enhance customer experience. This episode of Amazing Business Radio with Shep Hyken a…

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How to Be Ridiculously Easy to Do Business Featuring David Avrin 27:42

3M ago27:42

27:42

Tips on How to Eliminate Friction for Your Customers Shep Hyken interviews David Avrin, customer experience speaker and consultant. He talks about his latest book, Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it, and shares actionable tips on providing a hassle-free customer expe…

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Pret a Manger & 4th Of July 48:02

3M ago48:02

48:02

It’s July! Kick off your long hot summer as Ben takes a trip to PRET A MANGER in LA, and Frazer wangs on about 4TH OF JULY with zero research or knowledge of American history. UR WELCOME! We have a voicemail number so please call and leave us some feedback - (612) 699-2007 And our regular ways of leaving feedback; Insta: @urwelcomeamerica Twitter: …

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Customer Focused Leadership Featuring Blake Morgan 25:56

3M ago25:56

25:56

How to Get into the Customer Experience Mindset Shep Hyken interviews Blake Morgan, customer service expert, bestselling author, and the host of The Modern Customer Podcast. She talks about her latest book, The 8 Laws of Customer-Focused Leadership: The New Rules for Building a Business Around Today's Customer, and how to create a culture that prio…

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Nordstrom's Customer Service Evolution Featuring Robert Spector 26:20

3M ago26:20

26:20

Embracing Changing Customer Needs Shep Hyken interviews Robert Spector, international keynote speaker, and bestselling author. He talks about his latest book, The Century-Old Startup: The Nordstrom Way of Embracing Change, Challenges, and a Culture of Customer Service and how any company can stay in business during the most challenging times. This …

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Wee Summer Catch Up 2024 29:52

4M ago29:52

29:52

Ooh cos we’ve been a wee bit busy we decided to kick-start summer with a WEE SUMMER CATCH UP! We go through your lovely feedback, talk the GA tour, Ben lists all the foods he ate in Scotland, and Frazer goes on a bike ride to get botox. UR WELCOME! We have a new voicemail number so please call and leave us some feedback - (612) 699-2007 And our reg…

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The Employee Experience Revolution Featuring John DiJulius 31:09

4M ago31:09

31:09

A Good CX Starts With a Good EX - How to Create a Fulfilling and Meaningful Employee Experience Shep Hyken interviews John DiJulius III, Founder and Chief Revolution Officer of The DiJulius Group and bestselling author. He talks about the role of leadership and company culture in shaping a positive work environment. This episode of Amazing Business…

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Adding Value Beyond the Purchase Featuring Mikhail Naumov 23:53

4M ago23:53

23:53

How to Proactively Anticipate Customer Needs Shep Hyken interviews Mikhail Naumov,founder and CEO of Paylode Inc. He discusses how businesses can enhance their customers' experiences by proactively addressing their secondary and tertiary needs, going beyond just selling their core products or services. This episode of Amazing Business Radio with Sh…

1
UWA Presents: The Passions Of Girls Aloud - Nicola 55:53

4M ago55:53

55:53

It’s Ur Welcome America presents THE PASSIONS OF GIRLS ALOUD! To celebrate their 2024 tour, step back in time to 2008 to see our gals (MINUS NADINE) indulge in their passion projects courtesy of ITV2. In the final episode it’s everyone’s fave red-headed fashionista NICOLA! Watch the original episodes on YouTube & listen every week via the Ur Welcom…

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The Power of Human-Applied AI Featuring Verizon CXO Brian Higgins 23:12

4M ago23:12

23:12

Transforming Customer Experiences One Interaction at a Time Shep Hyken interviews Brian Higgins, Chief Customer Experience Officer of Verizon Consumer Group. He talks about how every interaction can shape brand perception and how to use AI to enhance customer and employee experience. This episode of Amazing Business Radio with Shep Hyken answers th…

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Challenging the Status Quo of Customer Experience Featuring Joseph Michelli 25:58

4M ago25:58

25:58

How Curiosity and Innovation Can Transform Your Business Shep Hyken interviews Joseph Michelli, keynote speaker, organizational consultant, and bestselling author. He discusses the principles and strategies in his latest book, Customer Magic – The Macquarie Way, including reimagining customer experience, empowering employees, and transforming busin…

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UWA Presents: The Passions Of Girls Aloud - Kimberley 51:07

5M ago51:07

51:07

It’s Ur Welcome America presents THE PASSIONS OF GIRLS ALOUD! To celebrate their 2024 tour, step back in time to 2008 to see our gals (MINUS NADINE) indulge in their passion projects courtesy of ITV2. This week it’s Princess Fiona from Shrek herself, our KIMBERLEY! Watch the original episodes on YouTube & listen every week via the Ur Welcome Americ…

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Embracing the Four Phases of the Contact Center Featuring Joseph Walsh 32:12

5M ago32:12

32:12

Optimizing Process, People, and Technology to Create a Better Customer Service Experience Shep Hyken interviews Joseph Walsh, Vice President of Product Marketing for GoTo. He shares the Four Phases of the Contact Center and the significance of placing customer experience at the heart of your company's operations. This episode of Amazing Business Ra…

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