Kates-Boylston Publications has been covering death care for more than a century. Funeral Service Insider brings that institutional knowledge to bear on current events with the aim of helping funeral service professionals better understand the present and plan for the future.
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People in Funeral Service, Industry News, Advances in Funeral Innovations, and more
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Welcome to the latest edition of ICYMI from Funeral Service Insider. As always, we are here to keep you informed about the latest happenings and trends within the funeral industry. Here's what we have on deck this week: Advances in Funeral Innovations Conference Australian Funeral News Deeley Honored for 50 Years of Funeral Service Disclosure Fine …
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Immersive Technologies and the Funeral Industry with Austin Anderson
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We spoke with Austin Anderson of Implant Recycling about his upcoming presentation on how artificial and virtual reality may change what families expect from memorialization. Click here for complete show notes.Oleh Tony Russo
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We speak with funeral director Tim McLoone and Professor Sara Murphy, who includes death-care and LGBTQ+ issues among her special areas of interest. Their journey began with a chance encounter at the 2019 NFDA convention, which led to the creation of the Deathcare Proud event series – an annual gathering to show support and provide visibility for L…
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Better Place, Preneed Partnerships, and NOR Breakouts
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Welcome to the latest edition of ICYMI from Funeral Service Insider. As always, we are here to keep you informed about the latest happenings and trends within the funeral industry. Here's what we have on deck this week: Kates-Boylston hosts the Advances in Funeral Innovations conference Nov. 12-13 in Houston. Over the course of two days, attendees …
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Discovering Key Motivators for Preneed Planning: Insights and Strategies from Greg Norris
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Kates-Boylston hosts the Advances in Funeral Innovations conference Nov. 12-13 in Houston. Over the course of two days, attendees will hear about some emerging trends and best practices for running their operations. Click here for complete show notes.Oleh Tony Russo
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Inclusivity in Death Care: Jennifer Wright-Berryman on Serving the LGBTQIA+ Community
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In this episode, we speak with University of Cincinnati professor of social work Jennifer Wright-Berryman, a seasoned mental health and suicide prevention researcher with a long-standing commitment to improving understanding of the death-care experience for members of the LGBTQIA+ community. During her extensive research, she discovered a scarcity …
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Big Transition Opportunities, Crematory Ups and Downs, and More
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Welcome to the latest edition of ICYMI from Funeral Service Insider. As always, we are here to keep you informed about the latest happenings and trends within the funeral industry. Here's what we have on deck this week: A Big "What If?': In case you missed the last podcast, we spoke with Tyler Anderson of Precoa about treating your website like you…
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What If You Ran Your Website Like You Run Your Funeral Home? An Omnichannel Approach with Tyler Anderson
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Accounting for shifting consumer preferences is a challenge many funeral home owners face daily. Tyler Anderson of Precoa discusses approaches for accommodating these shifts. Click here for complete show notes.Oleh Tony Russo
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Succession Challenges and the New Wave of Startups
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Succession Gone Wrong? We dive into the saga of Zeiner Funeral Home in Marion, Kansas, now transitioning to Yazel-Megli Funeral Homes. Despite an initially smooth handover, Ty Zeiner’s recent decision to re-enter the industry calls the deal into question. Young Newlyweds, Big Dreams Meet Sean and Anne Devlin, two newlyweds who are turning an iconic…
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Turning Challenges into Opportunities: Digital Marketing for Funeral Homes Amid Low Death Rates
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Welton Hong of Ring-Ring marketing discusses some of the fundamental (and free) things funeral home owners can do before spending money on digital marketing. Hong will present at the in-person Advances in Funeral Service Innovations conference Nov. 12-13 in Houston, hosted by Kates-Boylston hosts the. Over the course of two days, attendees will hea…
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Navigating Mortuary School: Jennifer Floyd on Running the San Antonio College Mortuary
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In this episode Jennifer Floyd, the managing director of the funeral home at San Antonio College talks about the challenges that come with running a business with students. Click here for full show notes.Oleh Tony Russo
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Acquisitions by Foundation Partners and Batesville, N.Y. Mass Burials and more
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This week, we'll dive into two significant acquisitions. Foundation Partners has acquired Cake, an end-of-life planning website, while Batesville has picked up Halcyon Death Care Management Solutions. We'll also touch on some news out of Las Vegas involving a stolen casket and update you on the resumption of mass burials on Hart Island in New York.…
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Closures, Legalization, and Regulatory Compliance
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In this episode we discuss the closure of a funeral home in Canada, the state-enforced shutdown of one in Indiana, and the challenges facing small rural funeral homes. We also take a look at the implications of NOR in Maine and a New York Funeral home that settled a state suit. We also share some of the other things available on Kates-Boylston.com.…
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Navigating Mortuary School: Real-World Tips for Future Funeral Directors
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In this episode, we speak with five respected funeral professionals providing insights into what to do when considering a career in funeral service. They share the importance of gaining hands-on experience, clarifying goals, and dispelling misconceptions. Click here for full show notes.Oleh Tony Russo
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Legal Challenges, Historic Openings, and Cemetery Innovations
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Our weekly look at news from around the funeral industry. Marketing Summit Registration How To Transform Your Business with Software Registration Understanding What the Illinois Memorial Fingerprint Suit Means to You Minnesota Cemetery Ban First Black, Woman-Owned Funeral Home in Jefferson Davis Parish Opens Utah Municipal Cemetery Considers Conser…
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A Conversation with New NFD&MA President Shawn'te Harvell
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In this episode, we speak with Shawn’te Harvell, the 69th president of the National Funeral Directors and Morticians Association. Discussing his meteoric rise in the funeral service industry, Harvell shares insights on the changing landscape of funeral service, the effect of having younger generations in leadership roles, and the importance of rela…
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Fingerprint Class Action, Colorado Body Donation Rules, and Other News from Around Funeral Service
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In this episode, we take a look at a class action suit over collecting fingerprints, run down some of the new rules Colorado has enacted to protect consumers against body part traffickers, SCI's continued renovation projects, and back-to-school haircuts courtesy of the local funeral director. Class Action Suit Click here for all the other ICYMI sto…
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Earnings Reports, NOR Company Opens in Nevada, Unclaimed UK Remains and More
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In this episode, we run down the implications of this week's earnings calls and their implications. SCI's numbers weren't off the chart, but their new preneed plan is worth hearing. Carriage Services delivered another beat and revealed its success was in cremation. Although lots of states have legalized NOR, Nevada is just the third state where it'…
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Professional Development: Multigenerational Wisdom and Bridging the Gap with Sanchez Burns Turner
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This week we speak with Sanchez Burns Turner on what it took to prepare for the National Funeral Directors & Morticians Association centennial celebration and his hopes for the future. Burns Turner has been working in the national office for most of his professional career and recently was elevated to National Office Lead in addition to his respons…
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Matthews Dividend, Event Centers, and other news from around Funeral Service
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In this week's roundup, we bring you updates on Matthews' dividend payout, a unique funeral band in Singapore, and recent incidents in Iowa. We'll also share the latest appointments and recognitions from around the funeral service profession. Join us as we dive into these fascinating stories and get a glimpse into the ever-evolving landscape of fun…
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Licensure Questions, M&A, Promotions, and More
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In this episode, we review the licensure discussions in the U.S. and UK, consider some recent acquisitions, and talk about some promotions and appointments from around the industry. Links to the stories are below: UK Funeral Director Bump U.S. Regulation Commentary Anderson Appointed NGL Pomotions Caldwell Parrish M&A Mohawk Valley Sale…
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End-of-Life Care: Education and Collaboration in the Funeral Industry with Christa Ovenell
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In this week’s episode we speak with Christa Ovenell about her journey from a non-teaching administrator to a funeral director and death doula. Click here for complete show notes.Oleh Tony Russo
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More Partnerships, PA Gas Problems, and Legacy Obituary Changes
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This episode of "In Case You Missed It," covers a range of topics, including a partnership announcement between Global Atlantic Financial Group and Service Corporation International, and a new program from Legacy. We also touch on the implications of a gas company decision to stop serving a Pennsylvania funeral home and announce new webinar archive…
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Professional Development: Bridging Passion and Purpose with Jedd Lapid
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Click here for complete show notes.
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New Decomp Revelations, Death Certificate Controversy, and Tesla Sues Matthews for $1 Billion and more
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Click here for the complete show notes. Story Links: Delaware’s Death Certificate Practice Challenged New Decomposition Discovery Washington Splits the Difference on Unclaimed Remains Billion-Dollar Matthews Suit
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Park Lawn Next Steps, Cremation Temps Lowered, Found Remains, and more
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Park Lawn has set the record and meeting date for its special meeting of shareholders. This meeting is convened to consider the proposed going private transaction. Under the terms of the transaction, Viridian Acquisition of Homesteaders Life Company and Birch Hill Equity Partners Management Inc., will acquire all outstanding common shares of Park L…
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Mortuary School: Beyond Embalming with Faith Haug
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Faith Haug, who runs the mortuary science program at Arapahoe Community College in the Littleton, Colorado, transformed the curriculum by incorporating modern practices and a broader understanding of death care. Click here for full show notes.Oleh Tony Russo
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Pride-Friendly Funeral Homes, ‘Chop Shop’ Series, and More Succession Issues
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As your trusted source for funeral service news and updates, we wanted to share the links to the stories we covered in this episode of In Case You Missed It. - LGBTQIA+ Funeral website launches - Closure and succession - Performance Tracker X Customer Service Trends & Insight Report Award - 'Chop Shop' Series Announced - Funeral Home Evicts County …
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Park Lawn Goes Private, Mr. Gay GB, Cremation Legislation, and more
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In this week's episode, Tony Russo covers some headline-making news in funeral service. From the acquisition of Parklawn by Homesteaders Life Company and Birch Hill Equity Partners Management to the regulatory changes in New York and Pennsylvania, Tony delves into the implications for funeral homes and crematories. He also touches on the noteworthy…
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Grief Support: Empowering Grievers with Crystal Webster
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In this week’s episode, Crystal Webster, founder of Sharing Solace, shares stories and insights highlighting the transformative power of community support and the journey from grief to healing. Click here for full show notes.Oleh Tony Russo
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Illinois Tracking Regulation, Contentious Elections and a New Scholarship
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As your trusted source for funeral service news and updates, we wanted to share the links to the stories we covered in this episode of In Case You Missed It. The debate surrounding preneed sales and a response to a Wall Street Journal article Regulatory developments in the Illinois State House regarding a tagging system for human remains Election c…
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Green Funerals: Ceremonial Caskets as an Environmentally Friendly Alternative with Landon Elder
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Ceremonial caskets can be a big part of helping green your business. Click here for complete show notes.Oleh Tony Russo
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Bad Actors Get Caught: Funeral Industry News from FSI
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Click here for complete show notes.Oleh Tony Russo
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Funeral Service News: Carriage Earnings, Mortuary School Insights, and Stupid Is as Stupid Does
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Click here for complete show notes.
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Grief Support: Children’s Books about Death with Amanda King
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In the latest episode of Funeral Service Insider, Amanda Marie Eilis King talks about the importance of children’s books and resources in funeral service. Click here for complete show notes.Oleh Tony Russo
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Funeral Service News: SCI Lawsuit, Earnings Season Begins, N.Y. Funeral Home Woes and Green Cemeteries
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A roundup of this week's news in the end of life industry. Click here for complete show notes.
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Funeral Service News: FTC, DOL and the Weekly ICYMI Roundup
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In this episode of Funeral Service Insider, we discuss how recent FTC and Department of Labor changes could affect funeral service, plus a roundup of funeral service news from the week. Click here for complete show notes.Oleh Tony Russo
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Tech In Funeral Service: Eco-Friendly, "Frictionless" Death Care with Alexis McCurdy
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Click here for full show notes.Oleh Tony Russo
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Funeral Service News: American Cemetery & Cremation Editor Tom Nondorf
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In this episode of Funeral Service Insider, Tom Nondorf, who joined Kates-Boylston Publications in late November as the new editor of American Cemetery & Cremation magazine. His responsibilities include finding and developing stories, as well as working closely with writers. Click here for complete show notes.…
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Empowering the Next Generation: Madeline Lyles on Funeral Service Camp for Teens
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Funeral director Madeline Lyles discusses the summer camp she and business partner Dana Taylor created for young individuals interested in funeral service. Click here for full show notes.
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Graves: A Cultural History with Allison C. Meier
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In this episode, we speak with writer and tour guide Allison Meier about burial practices, cemeteries, and her latest book, “Grave.” Meier shares her insights on the cultural and societal significance of graves, drawing from her experiences leading tours at New York City area cemeteries and her profound interest in the storytelling potential at the…
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Improving Follow-Up, Phone Etiquette, and Lead Generation with Niki Wiedeman
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In this episode, we speak with Niki Wiedeman, call excellence facilitator for Dead Ringers, a secret shopper/phone etiquette consulting company, about the importance of impeccable customer service when answering the phone. Click here for full show notes.Oleh Tony Russo
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The Rise of Direct Aquamation with Eric M. Bester
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Eric M. Bester talks about "Tranquility Cremation by Aquamation” which was the first standalone facility of its kind in North Carolina, possibly the country. Click here for complete show notes.Oleh Tony Russo
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Recruitment and Retention Insights with Bob Heidlage
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Bob Heidlage, president and managing partner of Global Recruiters of Batesville, discusses the ins and outs of recruiting and retaining employees in the funeral service profession. Click here for full show notes.Oleh Tony Russo
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Maximizing Production and Managing Labor Costs with Bill Ford
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In this episode of Funeral Service Insider, we speak with Bill Ford, president of SESCO Management Consultants, about aspects of the Kates-Boylston Compensation Report, which collected a decade’s worth of data from funeral directors and funeral home owners. Click here for complete show notes.Oleh Tony Russo
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Year in Review with Death-Care Reporter Stan Goldstein
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Stan Goldstein, who writes for both American Funeral Director magazine and American Cemetery and Cremation magazine joins us for our inaugural Year In Review episode. Click here for full show notes.Oleh Tony Russo
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Funeral Planning Software with Effie Anolik
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Effie Anolik, co-founder and CEO of Afterword, talks about her decision to build a funeral home management platform that helps families arrange funerals online and shares her personal experience of arranging her father’s funeral in 2018. Click here for the full show notes.Oleh Tony Russo
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Funeral Director of the Year: A Conversation with Patricia Quigley
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An in-depth interview with the American Funeral Director magazine Funeral Director if the Year. Click here for detailed show notes.Oleh Tony Russo
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Valuing Diversity, Equity and Inclusion in Funeral Service with Tori Dixon
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In this episode, we speak with Tori Dixon about how to embrace diversity, equity and inclusion while also strengthening your business in the long term. Click here for complete show notes.Oleh Tony Russo
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Saving Michigan Preneed: A Conversation with Jon O’Hara
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Jon O’Hara, CEO of the Great Lakes Family of Companies in Michigan, which supports funeral homes on their preplanning and marketing, talked about how he worked to change the law in Michigan to allow preneed insurance carriers to continue operating in the state. He said that it was important to have a local voice working on the issue, and that the r…
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