Podcast Nexus Media Experience terbaik (2024)

1
Balancing AI and Human Touch in Customer Experience 24:45

1M ago24:45

24:45

This episode of the CX Nexus podcast features co-hosts Nicole Saunders and Chris Detzel discussing the impact of artificial intelligence (AI) on community management and customer experience. Here's a detailed description of the episode's content: 1. Introduction and Context: - Both hosts are about six weeks into new jobs, providing fresh perspectiv…

1
From Silos to Synergy: Aligning Community Efforts with Sales Strategies 26:33

2M ago26:33

26:33

This podcast episode of CX Nexus features hosts Nicole Saunders and Chris Detzel discussing the intersection of community management and sales strategies, particularly focusing on how community professionals can integrate their work with sales plays. Here's a detailed description of the episode: Introduction to the topic: The hosts introduce the ch…

1
From Zendesk to Coupa, Reltio to ZoomInfo: Lessons in Career Transitions 28:42

2M ago28:42

28:42

In this enlightening episode of CXNexus, hosts Nicole Saunders and Chris Detzel share their recent experiences transitioning to new roles in the customer experience and community management space. Both having just made significant career moves, they offer valuable insights and practical advice for professionals navigating job changes in the tech in…

1
Aligning Marketing, Sales, and Community for Business Growth 24:42

2M ago24:42

24:42

In this episode of CX Nexus, hosts Nicole Saunders and Chris Detzel are joined by Luke Austin, Director of Analytics and Insights at Reltio, to delve into the critical role of data analytics in modern marketing and sales strategies. Luke provides an in-depth explanation of essential concepts such as pipeline and bookings, and how these metrics are …

1
Breaking Down Silos: Fostering Cross-Functional Collaboration for Better Customer Experiences with Jay Nathan 33:22

2M ago33:22

33:22

This episode explores the interconnections between various aspects of the customer experience and emphasizes the importance of breaking down organizational silos to deliver better outcomes for customers and businesses alike. The discussion revolves around strategies for expanding revenue within existing customer accounts through cross-selling and u…

1
The Event Planner's Playbook: Insights from CX Professionals 32:53

2M ago32:53

32:53

This podcast episode of CX Nexus features hosts Nicole Saunders and Chris Detzel discussing the intricacies of planning and executing successful business events, particularly in the context of customer experience and community building. The episode provides a comprehensive overview of event management, drawing from Chris's recent experience organiz…

1
The Role of Community in Business Growth: A Look Into Sales and Expansion 25:38

2M ago25:38

25:38

CX Nexus" features hosts Nicole Saunders and Chris Detzel discussing the integration of community efforts with sales and marketing strategies in their respective companies, Reltio and Zendesk. They explore how community engagement can drive business growth through targeted strategies like ABX (account-based experience) and expansion opportunities. …

1
The CX Nexus Podcast: Building Bridges in Business 5:48

2M ago5:48

5:48

In the debut episode of "CX Nexus," hosts Nicole and Chris warmly welcome their audience into the fold of an innovative podcast series dedicated to exploring the intricate world of customer experience (CX) and its pivotal role in business success. Nicole, with her profound background as the director of community at Zendesk, brings to the table a we…

1
End-of-Year Reviews and Reporting Best Practices 24:41

12M ago24:41

24:41

As the year comes to an end, Chris and Nicole discuss best practices for community professionals to reflect on their accomplishments, communicate value to stakeholders, and set goals for the new year. Key topics covered: The importance of end-of-year reporting to benchmark progress, justify budget/resources, and set goals. Nicole explains how quant…

1
The First Year of Zendesk's User Group Program: Key Learnings and Insights 35:33

12M ago35:33

35:33

In this episode of Peers Over Beers, Christopher Detzel interviews Nicole Saunders, Senior Manager of Global Community Programs at Zendesk, about Zendesk's user group program. Nicole explains how the user group program got started based on feedback from Zendesk customers who wanted more opportunities to connect with each other. The goal of the prog…

1
Preparing for 2024: Community Trends and Data Strategies 46:46

1y ago46:46

46:46

This podcast episode is a discussion between Christopher Detzel and Nicole Saunders, two community professionals, about trends, strategies, and best practices for community management in 2024. Some of the main topics covered include: How community teams are adapting to doing more with smaller teams by prioritizing programs, leveraging cross-functio…

1
Preparing Communities for the AI Revolution with Jono Bacon 45:16

1y ago45:16

45:16

In this episode of Peers Over Beers, hosts Chris Detzel and Nicole Saunders are joined by special guest Jono Bacon, an expert in building online communities, to discuss how artificial intelligence and new technologies like large language models will impact the future of community building. They explore how AI chatbots may take over some routine com…

1
Partners as Co-Creators of Community Content 26:51

1y ago26:51

26:51

Partnerships play a critical role in building successful online communities. But how can you effectively engage partners without them simply using your community as a marketing channel? In this episode, hosts Chris Detzel and Nicole Saunders dive into creative tactics for leveraging partners as community advocates. Drawing from their extensive expe…

1
Community is Everywhere - How Do You Manage It? 28:56

1+ y ago28:56

28:56

In this episode, Christopher and Nicole discuss the idea that community exists everywhere, not just on a company's own branded community platform. They talk about how community management is evolving to be more cross-functional, with community professionals embedding in other teams like social media and customer success. Inspired by FeverBee: The ‘…

1
Community and Customer Success: Driving Customer Engagement Through Collaboration 33:16

1+ y ago33:16

33:16

In this episode of Peers over Beers, Nicole Saunders and Christopher Detzel have an insightful discussion about building relationships between community and customer success teams in order to drive greater customer engagement. They discuss tactics for integrating community into the customer journey from the outset, including onboarding new customer…

1
Adapting Your Community Strategy Through Organizational Changes 28:28

1+ y ago28:28

28:28

"Peers Over Beers," hosted by seasoned community experts Chris Detzel and Nicole Saunders, is a podcast that dives deep into the world of online communities. In this particular episode, the duo explores the challenging topic of navigating change and maintaining stability as a community manager amidst management turnover and significant organization…

1
Mates and Takes Season 2 | Ep10 : Greetings 27:52

1+ y ago27:52

27:52

Greetings eggs and eggheads, the Dunn brothers pop in to celebrate the greatest greetings of all time.Oleh Oliver Dunn, Liam Dunn, Cam Olsen

1
Community Evolution: Shaping the Landscape of Business Organizations 34:46

1+ y ago34:46

34:46

Welcome to this in-depth analysis of the podcast "Peers over Beers," hosted by two seasoned professionals, Nicole Saunders and Christopher Detzel. The engaging discourse revolves around the transformative role and significance of community in today's organizations, offering invaluable insights and perspectives for both veterans and newcomers in the…

1
Mates and Takes Season 2 | Ep9 : Movies 34:46

1+ y ago34:46

34:46

Flicks and dicks, the vibe is always on when the boys chat movies. With special guest judge, Jak tells them his opinion their ground-breaking ideas. Kei te pai. 🥸Oleh Oliver Dunn, Liam Dunn, Cam Olsen

1
Digital Communities: Scaling User Groups with Nicole Saunders 24:28

1+ y ago24:28

24:28

In this insightful episode of "Peers Over Beers", Christopher Detzel converses with Nicole Saunders from Zendesk about community building and user group management in a business setting. The episode commences with a light-hearted discussion about personal exercise routines in the summer before shifting gears to Nicole's extensive experience in fost…

1
How Online Communities Drive Business Growth: Key Takeaways from Michael Burke and Chris Detzel's Discussion 29:32

1+ y ago29:32

29:32

This podcast originated and is a copy from Data Hurdles episode Leveraging Online Communities for Business Growth: Insights from Burke and Detzel. In their conversation, Michael Burke and Chris Detzel explore the crucial role online communities play in the modern digital business environment. Detzel, an expert in building these communities, outline…

1
Mates and Takes Season 2 | Ep8 : Anime Bonanza 51:41

1+ y ago51:41

51:41

It’s a weeb’s wet dream with a full blown anime special that includes best fights, pull-ups, power ups and more!Oleh Oliver Dunn, Liam Dunn, Cam Olsen

1
Data to Dialogue: Measuring and Showcasing Community Value 31:43

1+ y ago31:43

31:43

Welcome to the Peers Over Beers podcast, "Behind the Scenes of Community Management: Metrics Matter". Nicole Saunders and Chris Detzel give their thoughts about Community Metrics: As the world grows more interconnected and businesses strive to build authentic relationships with their audiences, community management emerges as a critical element of …

1
Mates and Takes Season 2 | Ep7 : OnlyFan Service 51:04

1+ y ago51:04

51:04

Cam’s back for a fan submitted mega pod with all sorts of awful shitOleh Oliver Dunn, Liam Dunn, Cam Olsen

1
Mates and Takes Season 2 | Ep6 : Lucky Dip 39:23

1+ y ago39:23

39:23

The boys shake things up with an impromptu format featuring a random take generator, worst inventions, best anime fights and more!Oleh Oliver Dunn, Liam Dunn, Cam Olsen

1
Mates and Takes Season 2 | Ep5 : Hamilton Bars 39:54

1+ y ago39:54

39:54

In this special edition episode, hosted at "Union at The Don", the fellas discuss the greatest Hamilton bars of all-time. There’s a spot of listener feedback (3:00) Then the #3 picks with Oliver’s luck of Irish (8:00) Liam’s super sincere review of the The Outback inn (12:37) Oliver’s #2 is delicious and expensive (16:31) while Liam’s is half-meme …

1
AI in Online Communities: Pros, Cons, and Future Possibilities 24:46

1+ y ago24:46

24:46

This Peers Over Beers discusses the potential benefits and drawbacks of artificial intelligence (AI) in online communities and customer support, as explored in a recent episode of the Peers Over Beers podcast featuring Nicole Saunders and Chris Detzel. In a recent episode of the Peers Over Beers podcast, community management professional Nicole Sau…

1
Mates and Takes Season 2 | Ep4 : Anime boyfriends 35:50

1+ y ago35:50

35:50

⋆｡ﾟ☁︎｡⋆｡ﾟ☾ ﾟ｡⋆ (づ｡◕‿‿◕｡)づ. UwU🥺👉👈 This week, the boys chat about Anime boyfriends -- letting their massive weeb-selves out in the best way possible.Oleh Oliver Dunn, Liam Dunn, Cam Olsen

1
Mates and Takes Season 2 | Ep3 : Dick-tators 40:43

1+ y ago40:43

40:43

In what can only be described as comedic genius, the boys are joined by Nexus rangatira Jak Rāta. Delivering on which historic dictators/cult leaders would kill it as youtubers.Oleh Oliver Dunn, Liam Dunn, Cam Olsen

1
Mates and Takes Season 2 | Ep2 : Games 45:12

1+ y ago45:12

45:12

Liam and Oliver are joined by M&T mega-fan Cam Olsen to discuss the greatest games of all-time. The boys press start on their #3 picks with Cam’s guaranteed good time (6:10) Oliver’s flashback to ICT (10:33) Liam’s intelligence buff (13:29) A shock overlap dominates #2 picks as Cam and Liam discuss mental warfare (18:37) Oliver leaps from the top r…

1
Mates and Takes Season 2 | Ep1 : Farts 40:35

1+ y ago40:35

40:35

The boys are back to explain their sudden absence and the top 3 farts of all-time. Sit back, relax and suck some air into your butt.Oleh Nexus Mag

1
Metrics in Community Building: How to Tell Your Community's Story 56:49

1+ y ago56:49

56:49

Join Chris Detzel and Morgan Wood, Head of Community at Hivebrite. Hivebrite had the chance to interview me about metrics and story telling. A powerful online community platform, Hivebrite provides top organizations with all the tools they need to build, manage, and engage their community. Enjoy! Community building is an essential part of any busin…

1
Discussions on Coffee, Conferences, and Community Resources: Insights from Peers Over Beers 36:07

1+ y ago36:07

36:07

In this episode of Peers Over Beers, Chris Detzel and Scott Wilder discuss a range of topics related to the technology industry. They talk about coffee, upcoming conferences, community resources, promoting webinars and events, organic SEO, and master data management. They cover various aspects of these topics, including the importance of good gover…

1
Women Leaders in Tech 50:58

2y ago50:58

50:58

In this episode, we cover the topic of Women in Tech. Chris Detzel, Director of Community and Engagement at Reltio ask his guest some tough questions around the topic. Joining him is Allison Boudreau, Director, Digital Programs, Education and Community at Calix; Elizabeth Kinsey, Director of Community at Slack; and Nicole Saunders, Director of Comm…

1
How Community Can work with Product Teams 36:59

2y ago36:59

36:59

In today's competitive market, fostering strong customer relationships is crucial for a company's success. One approach to achieving this is by building a community that collaborates with product teams to drive growth and innovation. Lauren Clevenger, Global Head of Seller Community at Square, and Chris Detzel, Director of Customer Community and En…

1
Holy Cow! Adrian wrote a Community book! “The Accidental Community Manager” 35:46

2y ago35:46

35:46

Check out Adrian's Website Amazon: The Accidental Community Manager Check out the YouTube VideoOleh Nicole Saunders and Chris Detzel

1
Walking into an Existing Online Community with David (Historian) DeWald 31:03

2y ago31:03

31:03

In this episode, Chris Detzel, Director of Customer Community and Engagement at Reltio talks to David, the original Historian, DeWald, Community Manager at Ciena about how he use to build online communities from ground up. He describes in detail why he wanted to go into an existing community, already built, and get experience in taking over an exis…

1
Community Operations with Tiffany Oda, Director, Community Operations at Venafi 31:57

2y ago31:57

31:57

"Community Operations: The Behind-the-Scenes Powerhouse," "The Value and Impact of Community Operations Management," and "Operational Excellence in Community Building." This PoB highlights the significance of community operations in managing digital and social platforms, community building, and achieving business objectives. Community operations en…

1
Episode 109 - Vacation Matters and The Intersection between Community and Business Needs 42:14

2y ago42:14

42:14

Nicole Saunders, Director of Community at Zendesk and Chris Detzel, Director of Customer Community and Engagement at Reltio talk about how taking vacations is SO important. We also talk about going beyond a support community. We believe that support communities are core and super important. We also think that building communities for practitioners …

1
Episode 108 - Web 3.0, NFT's and NFT Community with John Thomas Connor, CEO and founder of Faktura 40:05

2y ago40:05

40:05

In this episode of Peers Over Beers, CEO and Founder John Thomas Connor at Faktura walks us through what NFT's are, how it fits into Web 3.0 and what communities look like for NFT's. Check out Faktura here: https://faktura.art/Oleh Nicole Saunders and Chris Detzel

1
Episode 107 - Building out a Community Team with Elizabeth Kinsey 40:39

2y ago40:39

40:39

In this episode, Chris Detzel and Elizabeth Kinsey, Director of Slack Communities, talk about how you should think about building out your Community Team. So many times this question has been asked and we hear it all the time. Elizabeth has had some success in this area and we talk in detail about how to think about it.…

1
Episode 106: How to Build Your Own Personal Brand 42:07

2y ago42:07

42:07

Nicole Sunders, Director of Community at Zendesk and Chris Detzel, Director of Customer Community and Engagement at Reltio talk a lot on this episode about how to build your own brand. We believe that doing the work is just half the battle. You must go out and build your own brand. There are tons of ways to do this without “bragging” about how awes…

1
Episode 105 Jephtah, Jay and Ronald - V2 of the Community Builder Guide 41:57

2+ y ago41:57

41:57

Authors and Community advocates Jephtah Abu, Ronald Williams and Jay Elango talk about their new book coming out. It's actually version 2. They focus on communities outside of the US. Jephtah mentions there are over 4000 community managers in Nigeria alone. It is also for people that want to become community managers. They also highlight pressing i…

1
Episode 104 - Community One Person Show and How to Get Sh#t Done 38:02

2+ y ago38:02

38:02

Scott Wilder, VP of Customer Engagement, Community and Partnerships at Base (Base.ai) talks about how you should copilot or partner with your community members to help you get stuff done with your community. If you are a one man show, you need to identify the champions and consider them as your external team. Figure our how to get the members to be…

1
Episode 103 - Eni Selfo, Head of Community - Events, ROI, Community-Led Growth and more! 39:24

2+ y ago39:24

39:24

In this episode, Chris and Eni dive deep into a current event that Mind Valley held for their customers including the community. We talk about user groups, a technology called Bevy and how they might use that for Community-Led Growth and more.Oleh Nicole Saunders and Chris Detzel

1
Episode 102 - With Nicole Saunders - Community Pro's need to be good at Business not just Community 37:57

2+ y ago37:57

37:57

We have to level up our business knowledge and tie community to how it ties into helping these business problems. Chris and Nicole talk about how it is so important to drive business outcomes from the community. If you want to be a leader in community, get close to the CMO, CCO, CRO, etc. Talk about how the community is solving problems for their p…

1
Episode 101 - Big Events, Small Events and How Slack Communities Play a Role 32:13

2+ y ago32:13

32:13

Director of Slack Communities, Elizabeth Kinsey talks about the role that community plays in big events, user conferences and more. She gives us some examples of how slack and previous community roles played these events. Some of these smaller events gets you thinking about a speaker bench, relationships and intimacy.…

1
Episode 100: Community-Led Growth, is it just another buzzword? Yes, yes it is, but.... 26:23

2+ y ago26:23

26:23

Chris and Dani had a discussion around Community-Led Growth. Is it just a buzzword? We think it is a buzzword, because companies have been doing "Community-Led Growth" for a long time. With that said, we do think it's important that organizations focus on this for the future. Chris goes over some of his ideas and shares it with Dani. Checkout the Y…

1
Episode 099 - Allison Boudreau - Small Group Networking, Events at Calix 41:24

2+ y ago41:24

41:24

At Calix, Customer Success Managers owns peer to peer networking in the Community called Circles. Circles is a small group, of about 10 of their customers, meeting together and helping each other solve problems. Allison Boudreau, Director, Digital Programs, Education, and Community talks about combining the digital networking and Academy into "one"…

1
Episode 098 - Nicole Saunders - Events and Collaborating with Cross-Functional Teams 40:26

2+ y ago40:26

40:26

In this episode, Nicole Saunders, Director of Community at Zendesk, talk about the connections and the cross-functional teams need to run events. Nicole is a genius when it comes to inserting her and the community team into brilliant situations. The Community team volunteers to help with events and created a great place for their users to engage…

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