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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host ...
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Welcome to the SANGU STORIES podcast by The Ritz-Carlton Maldives, Fari Islands. Sangu, conch shells were ceremoniously blown to announce special news in the ancient Maldives. Inspired by this beautiful tradition, we have created Sangu as the voice of the island. The Ritz-Carlton Maldives is located on the Fari Islands, an archipelago of three-integrated luxury brands - The Ritz-Carlton Maldives, Patina and Capella, redefines the luxury landscape of the Maldives, offering both social and ser ...
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Build Your Life Into The One You Want Destiny is debatable. But the filter through which you view your circumstances is 100% up to you. Whether you wake up in your own bed, a luxury suite at the Ritz-Carlton, or in a hospital, don’t wait to start building your life into the one you want! (Formerly Ambiguously Blind)
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That's A Crime

Just Curious Media

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A fascinating true crime podcast dissecting everything from a misdemeanor to a murder. Hosts: Jason Connell, award-winning documentary producer & true crime junkie, & Sal Rodriguez, comedian & toy expert/collector.
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Host Shane Green invites well-known company culture gurus onto his podcast to discuss cutting-edge cultural mechanisms to refresh and reframe company cultures. He also speaks with technology companies about the best tools on the market for culture-focused companies. Subscribe now to find out who Shane is interviewing next week! A world-renowned keynote speaker, author of Culture Hacker, and television personality, Shane Green is a business magnate who consults global Fortune 500 leaders on c ...
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This is my podcast. I have worked in brands like The Ritz-Carlton, Rosewood, Kempinski and 2 Michelin stars restaurantes in 8 countries. I am currently doing the level 4 of WSET in London and own a small business downtown Porto where I do proper wine tasting experiences. People learn here. I also own a small vineyard producing weird Alvarinhos, and traveled to 22 countries. This might be about wine, hospitality or whatever comes up in my minds. Hope you find it useful somehow. I do believe t ...
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Tony Built’s career as a DJ/Video DJ spans 18 years, including residencies at Splash, XL Nightclub, Bartini, Boxers Bar, The Ritz, and SPIN NY 23 in Manhattan. As well as,10 seasons as a resident DJ/VJ every Sunday night (where Tony created, produced and lauched the original Showtunes Sunday) in The Pines on Fire Island. He has also worked there in multiple venues including the legendary Pavilion and the Blue Whale. Tony has played multiple parties, as both DJ & VJ aboard ship for RSVP Vacat ...
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The Hip 2 Health brand emerged from a journey marked by resilience and determination. It all began when my wife grappled with persistent health challenges, relentlessly seeking to rekindle the vitality she once enjoyed during our time in the Islands. Simultaneously, I found myself immersed in the world of corporate wellness coordination, working with renowned brands like Ritz Carlton, AON, law firms, banks, and many others to enhance their well-being programs. Upon relocating to America, we ...
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A an award winning podcast that goes Behind The Veil that provides insight into the world of weddings and events. From Mental Health and Wedding Planning to Vendor Meals - A Right or a Privilege, to singers on tour, and even a few famous people. There is nothing we won't tackle! Bringing in the worlds best vendors to provide true, honest, and real advice. The shows are always live, and always unedited.... so you never know what someone is going to let slip out! Host: Keith Willard - Owner of ...
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3GEN

Rick Olson Seminars

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3GEN is an engaging exploration of highly effective leadership, culture, and values in the workplace. The dynamic multi-generational trio of Rick Olson, Joe McCarthy, and Jon Weirauch elicit real-world stories and insights from many of the world's top professionals.
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Everyone has a story about failure; even successful people. Listen to frank discussions with artists, executives, entrepreneurs, actors, entertainers, and more, about failures of all sorts and how they turned their failures into successes. AOF provides helpful advice for young people (99 and under) on how to find art in our “failures.” Guests include: William Wegman; Adam Liptak, Kevin Allison (RISK! podcast), Michael Finkel, Beri Smither, Bonin Bough, Christina Sass and Rudy Garcia Tolson, ...
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Brothers Contracting

Cory & Chad Fischman

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Join Cory and Chad Fischman, general contractors and accomplished entrepreneurs based in South Florida, as they share their extensive knowledge and real-world experiences in the field of entrepreneurship. Through their informative and engaging conversations, you'll gain practical tips and insights on managing projects and teams, overcoming everyday obstacles, and achieving your business goals. Whether you're a seasoned pro or just starting out, the Brothers Contracting series offers valuable ...
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Camp Tiny Presents: Saturday Night RVers

Camp Tiny Presents: Saturday N

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This podcast is focused on one night Rving in Georgia. I will record onsite at a variety of events and campgrounds here in Georgia and other Southeastern states. In 2019 as a family we are planning to spend a lot of time at The Georgia National State Fair Grounds RVing there for one night while attending a host of events they have from livestock shows, dog shows and anything else we find of interest. For us its about ease of being onsite at our favorite events. If this appeals to you to list ...
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In this episode, Dr. Michelli examines Starbucks' evolution under Howard Schultz's leadership from a traditional coffee shop to a modern quick-service model dominated by mobile ordering and drive-thrus. Reflecting on his extensive experience as a consultant for Starbucks and his insights from authoring books about the company, he discusses how Star…
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That's A Crime Episode 84: SF Man Arrested For Hate Crime Attack On Netflix Chef (2024) Jason Connell breaks down the true crime story of SF Man Arrested For Hate Crime Attack On Netflix Chef in 2024. On September 1, 2024, around 9:32pm in a convenience store, Chef Wendy Drew, who appeared in the Netflix series “You Are What You Eat: A Twin Experim…
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In this episode, Dr. Michelli delves into the ethical and legal challenges associated with the use of AI and data analytics in customer service, highlighted by the ongoing lawsuit involving Patagonia and its use of Talkdesk's services. This case exemplifies the crucial need for transparency and customer consent in data practices, as it alleges that…
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That's A Crime Episode 83: Former General Hospital Actor Johnny Wactor Killed In Catalytic Converter Heist (2024) - Update Jason Connell and Sal Rodriguez revisit the true crime story of Former General Hospital Actor Johnny Wactor Killed In Catalytic Converter Heist in 2024. On May 25, 2024 around 3 am, 37-year-old actor, Johnny Wactor, approached …
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In this episode, Dr. Michelli explores the intriguing partnership between Starbucks and Mercedes-Benz (two brands with which he's worked and written books about), focusing on their collaborative effort to expand electric vehicle (EV) charging facilities. This alliance aims to install high-power EV chargers at over 100 Starbucks locations along a ma…
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In this episode, Dr. Michelli delves into the critical importance of perspective in understanding customer interactions with products and services. He explores the concept of being too close to a process to assess it objectively, highlighting the need for businesses to step back and view their offerings through the eyes of their customers. Dr. Mich…
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That's A Crime Episode 82: Just Curious Media Celebrates 5-Year Anniversary Jason Connell and Sal Rodriguez celebrate the 5-Year Anniversary of Just Curious Media! Recorded: 06-17-24 Studio: Just Curious Media Listen: Buzzsprout Apple Podcasts Spotify Google Podcasts Amazon Music iHeartRadio TuneIn Watch: YouTube Follow: Facebook Instagram Hosts: J…
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In this episode, Dr. Michelli addresses the nuanced reality that while customers may not always be right or contribute equally, they invariably pay the bills. He explores the diverse approaches of business leaders towards customer prioritization, echoing Peter Drucker's principle that businesses exist primarily to "create a customer," and through t…
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In this episode, Dr. Michelli delves deeper into the principles of authentic customer experiences, building on insights from his interactions and writings on legendary brands like Ritz-Carlton, Zappos, and Starbucks. He emphasizes the need for extraordinary customer service that consistently exceeds expectations through creativity, presence, kindne…
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Welcome to another episode of Press 1 For Nick! In today's episode, our special guest, David Avrin—renowned speaker, consultant, and author, talks about the complexities of crafting predictable customer journeys and the essential need for businesses to adapt to shifting customer preferences and conveniences. David shares personal anecdotes—like his…
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In this episode, Dr. Michelli explores the impact of authentic service and how brands like Zappos have set a high standard for customer care that many aspire to emulate. He draws from his book "The Zappos Experience" and examples from social media to illustrate how genuinely caring service can transform a customer's perception and loyalty. Focusing…
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That's A Crime Episode 81: Former General Hospital Actor Johnny Wactor Killed In Catalytic Converter Heist (2024) Jason Connell and Sal Rodriguez break down the true crime story of Former General Hospital Actor Johnny Wactor Killed In Catalytic Converter Heist in 2024. On May 25, 2024 around 3 am, 37-year-old actor, Johnny Wactor, approached three …
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In this episode, Dr. Michelli continues to delve into the vital role of "peace of mind" in shaping superior customer experiences. Building on previous insights, he outlines actionable strategies that businesses can implement to enhance customer ease, drive loyalty, and distinguish themselves from the competition. Dr. Michelli discusses the importan…
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That's A Crime Episode 80: Justin Timberlake - Arrested For DWI (2024) Jason Connell breaks down the true crime story of Justin Timberlake - Arrested For DWI in 2024. On June 18th, 2024 at 12:37 am, 43-year-old pop star, Justin Timberlake drove his 2025 BMW XM through a stop sign and swerved into a lane of oncoming traffic and was arrested on suspi…
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In this episode, Dr. Michelli reflects on a profound insight from leadership guru Brian Tracy, emphasizing the importance of setting peace of mind as a primary goal in both life and business. Dr. Michelli explores how consumer skepticism often stems from companies failing to deliver on overambitious promises, highlighting the necessity for business…
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In this episode, Dr. Michelli addresses the critical issue of why employees leave their jobs, particularly in customer service roles. A significant story shared by a customer experience professional illustrates the problem: a lack of authority to resolve customer issues effectively led to her resignation. This scenario underscores the vital need fo…
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Written version: https://www.justgogrind.com/p/larry-ellison More about the Just Go Grind newsletter: Learn the tactics, strategies, and stories of world-class founders. I spend 20+ hours each week researching founders like Sam Altman, Melanie Perkins, and Patrick Collison, sharing the best insights with you every Sunday. Subscribe to the Just Go G…
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In this episode, Dr. Michelli delves into the pervasive presence of marketing messages in our daily lives and how businesses can transform their communication from ordinary to extraordinary. Drawing inspiration from Saatchi & Saatchi's concept of "Lovemarks" introduced in Kevin Roberts' book "Lovemarks—The Future Beyond Brands," this discussion foc…
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Written version: https://www.justgogrind.com/p/shonda-rhimes More about the Just Go Grind newsletter: Learn the tactics, strategies, and stories of world-class founders. I spend 20+ hours each week researching founders like Sam Altman, Melanie Perkins, and Patrick Collison, sharing the best insights with you every Sunday. Subscribe to the Just Go G…
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That's A Crime Episode 79: Man Stabs 4 In AMC Movie Theater And 2 At McDonald's (2024) Jason Connell and Sal Rodriguez break down the true crime story of Man Stabs 4 In AMC Movie Theater And 2 At McDonald's in 2024. On May 25, 2024, 26-year-old Jared Ravizza of Chilmark, Martha’s Vineyard, MA, entered a screening of "IF" at the AMC Braintree 10, we…
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In this expanded episode, Dr. Michelli interviews Bill Tierney, the Vice President of Customer Experience and Digital Experience at Southwest Airlines. Their conversation delves into Bill's customer-centric journey and how his foundational roles within the company shaped his approach to customer experience excellence. Starting from his early days i…
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In this episode, Dr Michelli explores the profound impact of recognition on employee engagement and customer satisfaction, as illuminated in "The Carrot Principle" by Adrian Gostick and Chester Elton. Research shows that companies with robust recognition practices see significantly higher returns on equity and better performance metrics across empl…
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Kevin's story begins with a passion for motocross, fueled by the adrenaline of performing gravity-defying stunts. But life took a dramatic turn when a catastrophic accident left him paralyzed. In a split second, Kevin had to decide between two grim outcomes: staying on his bike and risking a broken neck or jumping off and potentially breaking his l…
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