Podcast servicenow community terbaik (2024)

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Cyber Insights with Mike Rohde, Deputy CISO - Federal at ServiceNow 5:31

3d ago5:31

5:31

At TechNetCyber24, Francis Rose explored pressing cybersecurity challenges and strategies within the government sector with cyber experts, included ServiceNow's Mike Rohde. Discussions emphasized the need for effective data management and AI integration, the importance of adopting Zero Trust Architecture to combat sophisticated threats, and innovat…

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Break Point 3.0 29:49

5d ago29:49

29:49

In today's episode, Break Point ushers in a fresh, new era, shaped by the voices of our listeners. Join us as we go through their feedback and craft what Break Point 3.0 will be together. Topics 00:00 Welcome & Introductions 03:00 Would you listen to Break Point more frequently if there was a video component on the Dev Program YouTube channel? 04:3…

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ServiceNow on Innovation in Government - TechNet Cyber 5:46

10d ago5:46

5:46

Hear Jonathan Alboum, Federal CTO at ServiceNow, as he discussed the transformative impact of AI on cybersecurity in government agencies. He emphasized the use of AI to maintain a strong cyber defense, detect anomalies, and respond to incidents more effectively. Alboum highlighted the ability of AI to reduce false positives and focus human resource…

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Elevating Customer Experience with AI: ServiceNow and 3CLogic 37:44

13d ago37:44

37:44

In this episode, Guillaume Seynhaeve (G), SVP of Partnerships and Alliances at 3CLogic. He advises and supports the organization's strategic initiatives, including the oversight of 3CLogic's ServiceNow offerings. With over 20 years of experience in both sales and customer service, he has held leadership in the financial and communication industry, …

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Succeeding in Health IT During Uncertain Times 20:17

17d ago20:17

20:17

Health IT – is it about healthcare or security or is it IT? Is it about Clinicians, Nurses or Patients? What about the technologies and the core systems? Who’s minding the store on PII and PHI? AI and GenAI are here, can we start on that journey? YES! None of these are less important than the other and compete for an organization’s attention. But h…

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ServiceNow Federal Forum 2024: ServiceNow for Government Missions: Innovative Solutions 35:38

24d ago35:38

35:38

To respond and adapt at speed to evolving mission requirements, the government must modernize delivery by using a digital-first approach, incorporating automated workflow technologies to deliver standout workforce experiences, and achieve objectives quickly and securely. Tune in to this session to hear real-world perspectives on modernizing mission…

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The Cabinet Office: Digital & AI transformation in the Public Sector 18:56

26d ago18:56

18:56

In this episode of the ServiceNow Executive Circle podcast, Gina Gill, Chief Strategy Officer at The Cabinet Office, discusses how technology transformation offers organisations a unique opportunity to reevaluate and realign their strategic vision, values, and employee skill sets. Gill highlights the need for a unified digital vision across departm…

1
Service offerings to help your organization achieve its business needs 16:52

27d ago16:52

16:52

In this episode, we chat with one of our service portfolio managers to learn about the service offerings available to help you get the most value from the ServiceNow platform. Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com. See omnystudio.com/listener for privacy information.…

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ServiceNow Federal Forum 2024: Maximize Productivity and Mission Readiness and Deliver the Best EX 27:41

1M ago27:41

27:41

Federal agencies are deploying innovative solutions to manage human capital and administrative goals such as recruitment, developing employees, and keeping a skilled and motivated workforce. Listen to this session to hear how ServiceNow is helping to connect systems of record and modernize the business of human capital management. Featured Speakers…

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From Disruption to Efficiency: Modernizing Supply Chains with Deloitte 30:56

1M ago30:56

30:56

In this episode of the Innovation Today Podcast, host Spencer Beemiller chats with Stefan Klang, Partner at Deloitte, about the evolving landscape of supply chain management. Stefan shares his journey from manufacturing logistics to digital transformation, discussing how companies can manage disruptions, enhance efficiency, and prioritize sustainab…

1
From Tech Consulting to Public Sector Transformation: Insights from Will Loving 21:15

1M ago21:15

21:15

In this episode of Innovation Today, Julia Martensen, Innovation Officer at ServiceNow, interviews Will Loving, CEO and Founder of Servos. Will shares his journey from starting a consulting firm during the early 2000s to becoming a key player in digital transformation within the public sector. He discusses the impact of ServiceNow in modernizing st…

1
Unlocking AI's Potential with Stephanie Otto 26:03

1M ago26:03

26:03

In this episode of the Innovation Today Podcast, Spencer Beemiller from ServiceNow talks with Stephanie Otto, the Global Director of Strategy and Innovation at Cask, about the transformative power of AI in business. They discuss the importance of having a clear strategy, the potential of Gen AI to revolutionize industries, and the necessity of upsk…

1
Redefining Telco Customer Service: Insights from Jinu Koshy on AI and Digital Transformation 23:28

1M ago23:28

23:28

In this episode of the InnovationToday Podcast, host Spencer Beemiller welcomes Jinu Koshy, Vice President and Global Head of Domain Consulting, Communications, Media, and Technology at Infosys. They discuss innovation in the telecom industry, focusing on the transformation in customer service. Jinu shares his insights on the impact of AI and GenAI…

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The Butterfly Effect with Chuck and Lauren 50:33

1M ago50:33

50:33

While learning the technical ins and outs of ServiceNow are important for your career, there's more to being a great ServiceNow dev than knowing how to hack XML files or all the JavaScript APIs. In this episode, Lauren and I have a chat about some key moments in our lives that changed our careers. Topics 00:00 Welcome 03:50 Lauren's #5 08:26 Chuck'…

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Shedding light on AI implementation 7:49

1M ago7:49

7:49

Join Fred Champlain and James Ramsay as they explore how strategic portfolio management (SPM) and enterprise architecture (EA) are crucial in successfully implementing AI across an organization. By prioritizing AI use cases that deliver the most business value and understanding their impact on the technology landscape, companies can mitigate risks …

1
Driving successful AI transformation 6:35

1M ago6:35

6:35

Join Fred Champlain and James Ramsay as they dive into how enterprise architecture (EA) is essential for driving successful AI transformations. By actively integrating EA with strategic portfolio management (SPM), organizations can align AI initiatives with business objectives, moving from experimentation to impactful implementation. This discussio…

1
ServiceNow Federal Forum 2024: Defending Software Supply Chain Integrity 37:25

1M ago37:25

37:25

Tune in as we explore opportunities to modernize IT and deliver exceptional citizen services with low-code tools. A Federal agency customer will share best practices and examples of how ServiceNow’s low-code platform enables rapid application development – streamlining workflows, reducing costs, improving collaboration, and more. Featured Speakers:…

1
ServiceNow Federal Forum 2024: Maximizing Value to the Enterprise Using Low- and No-Code Development 35:55

1M ago35:55

35:55

Listen as we explore opportunities to modernize IT and deliver exceptional citizen services with low-code tools. A Federal agency customer shares best practices and examples of how ServiceNow’s low-code platform enables rapid application development – streamlining workflows, reducing costs, improving collaboration, and more. Featured Speakers: • Ro…

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Generative AI at ServiceNow with Mark Hopper 16:34

2M ago16:34

16:34

In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist support…

1
Generative AI at ServiceNow with Mark Hopper 16:34

2M ago16:34

16:34

In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist support…

1
Welcome Kristy Merriam 25:20

2M ago25:20

25:20

The Developer Advocacy team continues to change – this time we've got a new team member and we're eager to get to know her better. So have a listen. Topics 00:00 Welcome/Introductions 07:10 Platform passion 07:53 Advocacy ideas 11:26 Challenges for Kristy 18:41 Any surprises? 19:36 Getting prepared for this role 21:29 Words of advice 22:30 Contact …

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Navigating AI-Powered Enterprises 30:11

2M ago30:11

30:11

In this episode, we interview Amanda Justice (AJ), Director of Enterprise Architecture at ServiceNow. AJ has a rich background in technology, having worked at Trilogy Software, EMC, and CyrusOne before joining ServiceNow. She has extensive experience in enterprise architecture and modernization in energy and utility operations globally. Key highlig…

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ServiceNow Federal Forum 2024: Protect Your Mission From AI-Driven Cyber Threats 49:58

2M ago49:58

49:58

AI brings exponential positive benefits to Federal missions, but bad actors are also putting AI to work in cyber attacks. As agencies evolve cyber strategies, this new layer of sophistication demands new approaches. Hear how agencies can navigate the new cyber landscape and protect against AI-driven cyber threats. Featured Speakers: • Jason Beland,…

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ServiceNow Strategies for Building High-Performing Teams with Richard Andrews of DevoTeam 34:58

2M ago34:58

34:58

In this episode of Beyond the Title podcast, we sit down with Richard Andrews, Managing Director of Devoteam UK and Ireland. Richard takes us on a journey through his dynamic career, from his beginnings in retail banking to becoming a key player in the digital tech consulting world. Hear how his focus on continuous improvement and high-performing t…

1
ServiceNow Federal Forum 2024: Survivability in the Gap: Planning for When, Not If 34:59

2M ago34:59

34:59

Our military should be able to securely perform their core and essential mission, business, and personal digital tasks in connected (as well as disconnected) modes. Armed forces logistics, maintenance, IT, HR, and other requests cannot wait for a connection to the cloud and must be able to carry out their tasks whether connected or not, using the s…

1
AI with the Dev Advocates 46:16

2M ago46:16

46:16

We've added a lot of AI features in the platform over the past few years, and in this episode we've got all the Developer Advocates to share their thoughts on Generative AI. Topics 00:00 Welcome/Introductions 02:07 Current uses for AI 17:07 ServiceNow shift in positioning 25:22 Barriers to using AI 35:08 Favorite Xanadu AI features 42:37 Recap 44:0…

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Plan, build, run to a future state 6:36

2M ago6:36

6:36

Join Fred Champlain and Mark Castoe as they break down the various steps that successful organizations take to technological maturity. Synthesizing the learnings and understandings of the customer journeys you are supporting is a critically important part of any strategy. Application portfolio management is the gathering point to bring together ass…

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ServiceNow Federal Forum 2024: Empowering the DoD To Deliver Memorable Customer Experiences (CX) Excellence 34:42

2M ago34:42

34:42

In today’s dynamic environment, the Department of Defense (DoD) must align operations with the PMA and Presidential EOs to enhance CX. To meet these demands, the DoD needs a platform for innovative, secure, and agile workflows supporting mission-focused initiatives. This session will explore tools enabling the DoD to enhance service delivery throug…

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The Role of a ServiceNow Platform Owner: Scott Carver's Experience at Rolls Royce's Global Business Services 36:21

2M ago36:21

36:21

Welcome to another episode of Beyond the Title podcast, where we bring you conversations with ServiceNow's elite. In this episode, we have the privilege of chatting with Scott Carver, the mastermind behind the ServiceNow platform at Rolls Royce's Global Business Services. From humble beginnings to leading digital transformation, Scott shares his in…

1
Recognizing the hidden blockers to business continuity 8:34

2M ago8:34

8:34

Join Fred Champlain and Mark Castoe as they tackle governance and risk in the context of technical debt. There will always be technical debt, due to the fact that it is part of the technology landscape. Managing this debt as a business risk is where organizations can maintain business continuity and ensure continuous visibility. Listen now, and che…

1
Knowing your dependencies with APM 11:10

2M ago11:10

11:10

Join Fred Champlain and Mark Castoe as they take a look at the different lenses of technical debt, and how application portfolio management plays a crucial part in addressing this complex enterprise issue. Do you know how your information architecture is structured? Having a clear model to understand and manage your hardware and software technical …

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ServiceNow Federal Forum 2024: Aligning Federal Operations To Get To Outcomes Faster and Improve EX 34:16

2M ago34:16

34:16

Prioritizing employee experience in the Federal government is a strategic imperative for achieving organizational goals, delivering quality public services, and attracting and retaining top talent. To help rebuild, empower, and support the Federal workforce, agencies need solutions to align operations and get to outcomes faster. This conversation w…

1
Enhancing User Experiences with Words and AI - with Carol Valdez 15:12

3M ago15:12

15:12

In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valde…

1
Enhancing User Experiences with Words and AI - with Carol Valdez 15:12

3M ago15:12

15:12

In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valde…

1
Career Conversation with Susan Britt 22:32

3M ago22:32

22:32

I've said it before and I'll say it again, we have some really cool people in the ServiceNow developer ecosystem. This time we talk with someone who has been using the platform for 14 years, is a 3X MVP, is a CTA - AND she leads a very full personal life. Topics 00:00 Welcome/Introductions 07:38 How Susan found ServiceNow 09:56 Being a CTA 10:56 Pl…

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Meet the Team of Athena, TMLabs’ New Innovative AI Utility 14:35

3M ago14:35

14:35

🎙️ Welcome to the first episode of TMChats' Season 2! In this episode, host Julian Furey dives into the exciting world of AI with TMLabs' groundbreaking new app, Athena. Joining him are AI experts Josh Soutar and Ondrej Garaj. Tune in to learn how Athena can enhance your productivity with the power of Generative AI. 🔍 Highlights: •Introduction of A…

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Transforming Service Ops: Embracing Innovation and Continuous Evolution: Insights from Jason Wojahn 28:30

3M ago28:30

28:30

In this episode of the Innovation Today podcast, host Spencer Beemillerr welcomes Jason Wojahn, CEO of Thirdera, a Cognizant company, to chat about the expanding field of service operations. Jason shares his journey from co-founding one of the first ServiceNow partners to leading Thirdera through multiple acquisitions and a successful merger with C…

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Transforming IT Service Management with Dr. Ralf Altmeyer 24:11

3M ago24:11

24:11

In this episode of the Innovation Today Podcast, host Matt Metten sits down with Dr. Ralf Altmeyer, Consulting Director at agineo GmbH, to delve into the dynamic world of IT service operations and innovation. Dr. Altmeyer brings over 22 years of experience to the table, sharing insights on the evolution of IT service management, the impact of AI on…

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Unlocking Service Operations with AI: Insights from Carey Blunt 14:30

3M ago14:30

14:30

In this episode, host CK Tan interviews Carey Blunt, the Global Head of ServiceNow Solutions at Fujitsu. Together, they dive into the world of service operations, AI integration, and the convergence of IT and OT. Carey gives real world examples on how to optimize and automate your service operations to stay ahead in a competitive industry landscape…

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ServiceNow’s Federal CTO on Public Sector Modernization 29:23

3M ago29:23

29:23

Dive into digital transformation in the public sector with Sean Dawson, Client Architect, Cask and Jonathan Alboum, federal CTO for ServiceNow. This episode covers the evolution of legacy applications, creative workflow solutions, and the role of ServiceNow’s App Engine in federal agencies. Jonathan shares practical strategies from his time at the …

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Balancing Faith, Family, and Tech: Jeremy Duncan's Recipe for a Fulfilling ServiceNow Career 35:56

3M ago35:56

35:56

In this episode, Farrah sits down with Jeremy Duncan, a ServiceNow veteran with over 20 years of experience in the tech industry. Jeremy shares his journey from humble beginnings to becoming a certified master architect, offering a wealth of knowledge for both newcomers and seasoned professionals in the ServiceNow ecosystem. "Do what you love and l…

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ServiceNow Federal Forum 2024: Beyond IT - Mastering the Management of Enterprise Assets 40:22

3M ago40:22

40:22

Federal agencies manage a greater variety and volume of physical assets than ever before in support of operations, maintenance, and facilities management. This session will discuss the best practices and tools needed to achieve secure end-to-end lifecycle management and, importantly, complete transparency of all physical assets to meet your operati…

1
All Good Things with Chuck and Lauren 33:48

3M ago33:48

33:48

They say all good things must come to an end. In this episode we'll explain what that means – for you, for me, and for our developer community. Topics 00:00 Welcome/introductions 01:28 Reasons for retiring 02:44 The future of Break Point 06:09 Looking back 08:05 Between now and September 6 10:08 Plans after September 6 12:53 Challenges in retiring …

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Damien Davis’ 13-Year Success Story From ServiceNow Support to Senior Director of Impact Advocacy 28:24

3M ago28:24

28:24

In this episode of Beyond the Title, we sit down with Damien Davis, the new ServiceNow Senior Director of Impact Advocacy. Damien shares his remarkable journey from joining ServiceNow as one of its earliest employees to his current leadership role. His infectious positivity and wealth of experience offer a unique perspective on career growth and pe…

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ServiceNow Federal Forum 2024: Low-Code Approach to Achieve Mission Value 30:21

3M ago30:21

30:21

This session will showcase the experiences of agencies who have successfully delivered custom mission applications using modern tools. Explore how these agencies rapidly developed digital solutions to address unique mission challenges and learn about the high value provided by a low-code approach to app development. Featured Speakers: • Chris Geer,…

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Removing technical debt roadblocks 7:17

3M ago7:17

7:17

Join Fred Champlain and Andy Jordan as they break down how technical debt affects your business, and what to look for in remediation. Business initiatives already walk a tenuous line in ensuring on-time delivery to meet strategic objectives. It's important to maintain the flow of value for customers, and remain flexible for decisions as determined …

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ServiceNow Federal Forum 2024: Elevating and Integrating Service Operations with AI (ITSM + ITOM) 34:32

3M ago34:32

34:32

This session will highlight the importance of unifying ITSM and ITOM on a single platform, with AI to support it. We’ll provide real-world examples of how integrating AI into Service Operations will help you reduce costs and deliver extraordinary employee experiences and productivity. We will explore: deflecting incidents with AI-powered Virtual Ag…

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Mastering the Transition to ServiceNow: Going from Corporate Security to Software Flexibility with Marc Michel 31:38

3M ago31:38

31:38

From the inner workings of banks to the dynamic realm of software, Marc Michel's journey is a testament to the power of seizing opportunities and embracing change. His transition from a compliance expert to a ServiceNow GRC solution consultant offers a unique perspective on navigating career pivots and finding fulfillment in unexpected places. "Eve…

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Addressing your technical debt 8:02

3M ago8:02

8:02

Join Fred Champlain and Andy Jordan as they discuss the various steps and methods organizations can take to manage their technical debt. How do you discover and find your technical debt? Whether it's by using Application Portfolio Management or simply looking for the integration points, it's important to note that technical debt is a dynamic concep…

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Episode Eleven: Experian - Putting AI and automation to work 11:45

3M ago11:45

11:45

Unlocking the full potential of AI and automation is no longer about streamlining tasks — it's about reimagining entire processes. That’s why global information services company Experian is transforming the way it serves customers, through a comprehensive strategy that touches every aspect of operations. In this episode we sit down with Sally Anne …

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