Welcome to the Salon Owners Collective Podcast. Here at the Salon Owners Collective, we help Salon & Spa Owners Master their Inner Salon CEO by implementing a strategic framework to grow and scale their businesses. We believe that in order to truly achieve Freedom & Profit, you must first fully step into your role as Salon CEO by following our actionable steps that will transform your business and your life. After all- every single one of us has the ability to achieve incredible things, and ...
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Join us every weekday as we uncork our favorite bottles of wine and unleash the real talk about running a pet salon. From dealing with difficult clients to managing employees, we’ll share our experiences and offer tips and tricks for success in the industry. No topic is off-limits, so pour yourself a glass and get ready for some unfiltered, candid conversations that are sure to leave you feeling inspired and empowered. Whether you’re an established pet salon owner or just starting out, this ...
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An educational podcast to help salon professionals succeed. Created by the founders of 124Go. A learning podcast for hairstylists, salon and spa owners, salon managers, cosmetology students, and spa professionals. In this podcast Co-hosts, Chris Sulimay and John Palmieri of @salon124group and @124.go have conversations with some of the salon industries most prolific educators, salon owners and beauty industry social media influencers. Shop Talk has one mission, to share information to the am ...
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In this episode of Unleashed and Uncorked, we navigate through a sensitive, yet inevitable, part of a bustling pet salon business—the difficult clients. As pet salon owners, we invariably face challenging situations with clients who may be overly critical, indecisive, or those who constantly complain despite agreeing to prices upfront, among others…
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Life is over at 30… It can feel like that sometimes, right? You’re suddenly struggling with mood swings, changes to your metabolism, a lack of energy, feeling less productive and unable to focus… it’s tough. But it doesn’t need to feel like that, in fact, knowing this one thing can actually help you regain control of your life and your Salon… let’s…
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No , You Can’t Beat Up Your Coworker
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Welcome to a brand new episode of 'Unleashed and Uncorked,' the unfiltered safe space for pet salon owners to discuss, debate and dive into all things related to running grooming salons. In this episode, we delve into one of the most critical aspects of managing a bustling salon - personal conflicts among staff. Unpack the causes, challenges, and e…
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Started with Only $200 to 2000 sqft: My Pet Salon Journey
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Join host Qian as she bares it all in the podcast Unleashed and Uncorked: her tumultuous beginnings in the pet grooming sector, the struggles she overcame, and the success she eventually nailed down. The episode also provides a peek into her transition into podcasting and the founding of the Groomers Retreat Network. Corroborating her story with ta…
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Welcome to another enlightening episode of Unleashed and Uncorked, the wind-down conversation space for pet salon owners. Join your host Qian, a former grooming business owner herself, in this episode focusing on the importance of fostering a positive work environment in a bustling pet salon. Qian shares practical tips, anecdotes, and actionable in…
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Welcome to Unleashed and Uncorked, an open and candid podcast meant for Pet Salon owners who seek real talk, hearty laughs, and a community that understands their passion. Our host, Qian, shares stories from the grooming table, the challenges and triumphs of running a bustling salon, and insights from the pet fashion world to business management. T…
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Welcome to the new episode of Unleashed and Uncorked! In this episode, your charming host Qian discusses the ins and outs of pet grooming, along with experiences from running successful pet salons. This isn’t your average chit-chat. Expect hearty laughs, insider insights, real stories and a lot of practical advices! Still running your pet salon the…
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Unleashed and Uncorked - Practical Interviewing Strategies for Pet Grooming Salons Join Qian, the host of Unleashed and Uncorked, as she dishes out raw, unfiltered wisdom and guidance for pet salons business owners. In this episode, explore the underestimated but crucial art of job interviews and understand its immense impact on the success of your…
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On this riveting episode of Unleashed and Uncorked, your host Qian delves into two pivotal issues facing pet salon owners: burnout and hiring. Navigating the sprawling landscape of pet business management, we arm you with insights, experiences, and strategies to successfully tackle these challenges. We kick off the episode by penetrating the touchy…
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You recruit average, you get average! That makes sense, right? But as an industry, we still post the same ‘We’re Hiring’ ad and hope that our next rockstar stylist or therapist is going to see it and walk through the door! But, we’re always surprised when nobody ever responds and we immediately jump to the idea of ‘we’re in a hiring crisis!’. But w…
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Beauty Bias: Is Your Salon ACTUALLY Inclusive?
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You are too fat to be seen here…. As an industry (and the world), we’ve made efforts to be more inclusive. Learning how to work with different hair textures and skin tones, understanding and respecting other cultures… and although we still have a way to go, there’s one area of inclusion that we’ve left behind… weight. How would you feel if one of y…
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From Chaos to Clarity: Stress Relief for Salon CEOs
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I want to give up… How many times have you felt this as a Salon Owner? It’s actually more common than you think… but most of the time it’s got nothing to do with the Salon but our personal lives! When you run a Salon, it feels like it takes over your life… 24/7. But sometimes, stress, without even realising can come from your personal life when you…
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I need a new Manager! Where do I find one? Should I promote internally or post an ad… what do I do?! Hiring a new manager can feel stressful… you have a couple of rockstars in your team who want to be a Manager but aren’t ready or the right fit, so you have to create and post a job ad which can feel like a whole daunting task in itself. And you sti…
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The Canva Effect: How to Create Scroll-Stopping Social Media Posts
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Stop posting photos to your Instagram! I don’t mean it literally but how many other Salon Owners do you think are posting pictures of blonde balyage and lash lifts? Now, do you think clients can tell the difference between if it’s Susan or Jemima’s client in the photo? Trust me, as beautiful as all of your posts are… potential clients need a little…
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Creating the $100k Career Roadmap was one of the best things I ever did as a Salon Owner… When you give your team a path to success, they are motivated to WIN! You’ll be ahead of the dreaded “Can I get a pay rise?” conversations because both you and your team have transparency to know what needs to happen before the conversation can even begin! Whe…
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Put down the hairbrush, step away from the facemask… Would you believe me if I said you can grow your team WITHOUT ever serving clients… maybe even to a team of 30?! Your team culture is the key to growing your Salon but how passionate YOU are may cause your Salon to completely fall apart. Your team pick up on your energy, if you’re not passionate,…
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Leading Through Stories: Showing Up and Inspiring Your Team
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Sharing stories with your team could save your Salon thousands of dollars… in fact, it’s saving some companies billions! You feel like you’re telling your team the same thing over and over again. They don’t listen, they do it wrong and you just don’t trust them. Learning to trust your team can feel like an uphill battle… but it doesn’t have to be. …
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How Fashion Trends Can Increase Your Salon Revenue
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Peach fuzz, sparkle foils, and packages are a Salon Owners new best friend… sort of! Every 6 months, retail stores follow the trends of fashion to increase sales and revenue, but for some reason, we don’t do the same in Hair and Beauty. Instead, we push the same services and promotions all year… Let’s change that! Following the trends of fashion, w…
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3 Reasons Why Your Rockstar Turned into a Bad Apple …
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It’s time to call the police… When a Rockstar turns into a Bad Apple, you don’t know what to do. They used to be fully booked and smashing sales but now they’re making all of these mistakes and rolling their eyes… is it time to say goodbye? Not yet. You can bring your Bad Apples back to being Rockstars… you just need to know what steps to take and …
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Why Your Social Media Strategy Isn’t Working
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Why are you only posting pictures of pretty hair colours or nice nails? Gone are the days when social media was the window to your Salon. Now, social media is in the building! We use social media for everything, from attracting new clients to attracting new team members but sometimes… it doesn’t work. But, no matter where you are in the world, soci…
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I think I might explode… This is a common feeling among Salon Owners when a team member keeps crossing a line - they’ve dropped the ball, keep making mistakes, and no longer have a positive influence on the team. But, you don’t need to explode, you just need to build trust with your team so that they feel comfortable communicating with you… Today’s…
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Connection, Communication & Confidence – What You Need to Know About 2024
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Gen Z doesn’t know how to communicate! Understanding Gen Z in the workplace is one of the things we, as Salon Owners, NEED to know in 2024. When we are aware of emerging challenges and trends, we have the opportunity to learn and take advantage of the changes happening in our industry! Adapt and adopt the change to get ahead or risk being left behi…
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5 Questions You Need To Ask Your Team
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What do you expect from me as your leader? Trust me, this question is not as scary as it sounds… in fact, asking this question can help transform your team culture! When you ask these types of questions, you’re finding out how your team feels. You may learn what is or isn’t working and what they need from you. Because you can’t build a WINNING cult…
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How She Got Comfortable With Being Uncomfortable
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Being uncomfortable is what makes successful Salon Owners… You get used to taking risks, trying new things, having those tough conversations with your team (and clients!) and before you know it, those uncomfortable situations begin to feel… comfortable! So comfortable that even when friends, family and clients are asking “Aren’t you freaking about …
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We’re too busy, we all work different hours, I’m not sure what to talk about… These are common feelings Salon Owners have when it comes to meetings. But what if I told you there were 5 different types of meetings you should be incorporating this year? I know, 5 meetings sounds crazy! But you are not going to spend your life in meetings… if you plan…
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Success, Failure and Starting Over - Lessons of a Salon Owner
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Running a Salon is hard. You’re juggling all of these balls and you feel like you can’t catch a break because if you do, all of the balls will hit the ground! And although there are times when we can add another ball without any problem, sometimes we just need to stop, pick the balls up and start again. And that’s ok! It can be scary going from lot…
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3 Things Salon Owners Should Be Focussed on in 2024
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Our team is leaving to go solo, profits are dropping, and we’ve hit the limit with pricing. We heard this a lot in 2023. But remember, opportunity always comes out of crisis - and we’ve been through a lot as an industry (and the world) over the past few years. 2024 is a new chapter and a new opportunity for us to grow our Salon and make a killing i…
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The Key to Leadership: Meetings, Power and Difficult Conversations
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We want to feel confident as the leader, and know how and when to have those hard conversations whilst also being able to have fun with your team. But nobody tells you how to do it all, how to be the ‘fun’ boss whilst also being the boss that gets stuff done so wages can be paid and clients are happy - for a lot of Salon Owners, it’s something we j…
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Before we jump into 2024 and map out our goals and dreams, let's take a moment to stop and reflect on what an incredible year 2023 has been! So it’s only fitting that we reflect on some of the conversations we’ve had over the last year on the Salon Owners Collective Podcast. We’ve done nearly 50 episodes, welcomed over 20 new guests onto the podcas…
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Technology can be scary for us to wrap our heads around - it’s always changing, there are a million updates, and it’s just not worth the stress! But what if I told you that technology, more specifically AI, can actually save us a heck of a lot of time… As Salon Owners, we often think we’re ‘not a computer guy’ we just want to help people look and f…
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We’re in a recession! Clients aren’t coming in and the team isn't meeting their targets - we’ve heard this conversation a lot from Salon owners around the world. But, what if I told you 4 revenue-building tactics for 2024 that can help your Salon beat the recession slump… starting with a winning culture. The client wins when she gets what she wants…
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The Secret to Increased Engagement, Efficiency and Exceptional Service in Your Salon
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Everyone’s talking about Employee Experience - but what does it actually mean? Not too long ago, employee experience was a little-known concept - but post-pandemic, it has blown up as companies are discovering the untapped value and potential of exceptional employee experience design. Basically, employee experience refers to the experience that you…
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Cash in on Christmas – How to Make More During The Silly Season
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Did you know that people spend on average 30% more during the Christmas season? The psychology around Christmas spending is interesting, but the important thing to know is that people want to spend - they spend on their loved ones and they spend on themselves. So how do we make sure they spend in our Salons? How do we make sure we can have our piec…
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From Loss to Leadership: Leadership Lessons from Losing
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I've got a story for you - a tale of triumph, camaraderie, and unexpected business lessons straight from the heart of a football tournament. Picture a field filled with passionate kids, dedicated parents, and an atmosphere buzzing with anticipation. But this time, something was different. In the midst of cheers and laughter, my son's team faced an …
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How to Optimise Your Appointment Book This Christmas (Without Burning Out Your Team)
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Why is it that every year without fail, every single client that you’ve ever looked after wants to book in with you in the 3 weeks before Christmas? With less than 7 weeks until Christmas, you might be starting to feel a little anxious about the madness that awaits, the late nights, skipped lunch breaks, and the pressure to squeeze in just one more…
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Keep it Simple Sweetheart – Business Lessons From Where We Started
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Do you remember how you felt when you decided to throw caution to the wind, take a leap of faith and open your own Salon? Well, I do - It was exhilarating - I was excited, determined, impassioned - I had a vision and I knew exactly what I wanted to do. And then in what felt like the blink of an eye I was in the thick of it. Juggling all the “busine…
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3 Signs Your Salon Culture Needs a Reboot (And What To Do About It)
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A business owners - and leaders of a tribe its so important to be able to recognise the signs of a broken or deteriorating team culture in your Salon. Culture, whether intentionally designed or allowed to manifest organically plays a vital role in the success of your business. And there are some telling signs that are often missed by Salon Owners, …
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3 Secrets to Building a Confident, Self-Sufficient Team Who Don’t Need You
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What does culture look like in your Salon? If a client walked into your Salon today - what would they notice about your team? And you as their leader? Because trust me - they are noticing. They’re noticing the attitudes, behaviours and habits exhibited by your team - and it’s painting a picture of your culture. Why is this important? - because the …
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The Importance of Mission and Vision for Salon Team Culture
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One thing I’ve noticed working with Salon Owners is that a lot of them will tell me that they don’t have a mission or vision for their business. But it’s not that they don’t have a mission and a vision - of course they do. Because if you have a business then of course you have a why. And your why is essentially your mission and vision! Why you’re h…
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Here's a question for you - exactly how much are you investing in your Salon Marketing? - and how much return on investment are you getting? I’m talking about the money you invest into marketing your Salon, versus the return you get from NEW CLIENTS booking into the Salon. I can feel the shoulder struggling and the eyes darting around the room from…
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Building a Brand Story – The Importance of Social Media
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Do you ever feel overstimulated by content on the internet? Like, there's so much content - there’s just no way you can possibly take it all in. It makes you think right, how is my content supposed to reach my audience in and amongst all this chaos? With so many messages from different brands and corporations bidding for their attention - how do I …
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Do you feel like recruiting great staff, god - even any staff - in the hair and beauty industry is just getting harder and harder? Do you reminisce on the good old days when you could just tape a sign to the window saying “We’re hiring” and wait for your dream team member to walk through the door? But now, the tides have changed - and it’s not enou…
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3 Secrets to Becoming The Salon CEO
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What does it really mean to be a Salon CEO? This is a question that I personally spent the best part of 20 years working my way through when I owned my own Salon. And ultimately I landed on this: being a Salon CEO means taking control of both your business so that it facilitates your life and the life you’re working towards. Because as you’ve heard…
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How to Handle Bad Days Like a Bad B*tch
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As a business owner do you ever have bad days, but feel like you can’t let anyone know - you’ve just got to soldier through because you’re not just a busisness owner, are you? You’re a boss, a mother, a partner - people are counting on you to have your shit together. Often in the business world, we celebrate positivity, success and productivity so …
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The next thing to go wrong, is going to send me over the edge. Do you feel like this sometimes? Well, you’re not alone - I’ve been there - and actually, every Salon owner I know has been there too. Because we’re not just Salon Owners, businesswomen, and ceative entrepreneurs - are we? We’re mothers, daughters, wives, friends - taxis, nurses, cleani…
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How to: Make Your Salon Go Viral in Fifteen Seconds
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When it comes to social media marketing, having a post go viral is the ultimate success story - right? And in 2023 the easiest way to go viral on social media is *drum roll please* TIKTOK. Now, i know what you’re thinking - isn’t Tiktok just full of preteens, bored mums and unemployed millennials? Isn’t TikTok a bit... embarassing? Actually, Tiktok…
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The Power of Workshops to Get Your Team Selling
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Oleh Larissa Macleman
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Unpopular Opinion: Salon Owners Should Give Staff Flexible Working Hours
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"Those Millennials and Gen Zs - they just don’t want to work" I’m you’ve either heard this or even thought this yourself as a Salon Owner. There is a significant shift happening in the hair and beauty industry - we call it, the lifestyle effect. It's a phenomenon where the next generation of hair stylists and beauty therapist are saying NO to late …
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You want a great team culture in your Salon, right? One where everyone gets along, plays their part and achieves great things, together. But what exactly is team culture? Often when I ask Salon Owners this very question, they struggle to give me an answer. And I get it, culture can be an elusive topic - it’s fluffy and abstract - we know it exists …
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4 Steps to a Marketing Strategy That Works – Part 3/3
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Do you feel rejected by social media? You put yourself out there (and it’s not easy) and you sit by your phone eagerly anticipating the likes and comments only to feel like you’ve been stood up in a bar. Maybe you’ve been doing all the things, and you’ve seen some success but you’ve hit a plateau and you don’t know how to get that momentum back. Yo…
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