Hospitality in Australia – the Crocodile Dundee effect

50 Shades of Hospitality

In this podcast, Luiz Prebianca discusses how he ended up working in Australia, what he loves about working there and how Australian hospitality differs from other places. Originally from Brazil, Luiz moved to Germany as a teenager to attend high school and then onto Switzerland to attend a Hospitality Management school. He has worked in Brazil, the USA, Dubai and began working in Australia in 2010. With his signature sense of humour, he discusses what kind of tourists come to Australia and the how the Crocodile Dundee effect has made Australia such a popular destination.

Luiz also gives his advice on leadership and successful hospitality management strategies. He shares his insights into how hospitality managers can motivate and inspire their staff and why training and communication is key. Finally, he talks about how the hospitality industry has changed and what future challenges will look like for many hospitality businesses.

Luiz is passionate about the hospitality field and thoroughly enjoys interacting with people from different cultures. He is currently the Hotel Manager at the Riverside Hotel Southbank in Brisbane, Australia and oversees many departments in this 4-star Strata Titled Hotel. Luiz was brought on board right after the floods that devastated Brisbane - his mission was to “recreate” the Hotel. He was given full authority to apply change, so he and his team were able to “recreate” the entire way the Hotel approaches marketing, sales, reservations and business relationships along with implementing new standard operating procedures, uniforms, furniture, online marketing approach, customer service practices and more.