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Episode 47 - The War on Waste Paradox - Chapter 5 - Part 5 - Audio Book
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They get into a discussion of a problem that requires input from all those in the room and a few that aren't. Problem Solving in this program is always a group effort. That is a recognition of the value of how extensive Tribal Knowledge really is. It is spread throughout the company and no one has total knowledge of what goes on in a company and how it all fits together. We call this the difference between what is written down and what is a secret. Later on we'll talk about how to get all that hidden knowledge out onto the table.
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