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Episode 54 - The War on Waste Paradox - Chapter 9 - Part 2 - Audio Book
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Dr. Elbie seems to be pleased with the way the training is going. Tony gets into the process and helps Bonnie understand how Sales can be more involved in what's going on in the plant. The interesting thing about Yes/No charts is that they serve as anchors for making it clear that No Blame is operational as a philosophy at the company. By that I mean that when you post a yes or a no, there is no blame involved. It won't work otherwise. If you get a No, get over it and fix it so that you don't have another one. I have probably done over 500 yes/no charts and am always amazed by the results. The yes/no chart just works. Enjoy it. Len
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