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22: Emite
Manage episode 449569599 series 3551008
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Join hosts Alex and Tom as they dive into the future of customer experience (CX) with Jonathan from Emite. Discover Emite's innovative platform that integrates data from various sources like Amazon Connect and CRM systems into a unified solution, providing self-service reporting, dashboards, and KPI tracking.
Learn how AI and IoT are transforming industries by processing real-time data from smart devices, and uncover the evolving role of contact center agents as knowledge workers. Explore how Emite bridges the gap between technical and business teams, enhances operational efficiencies, and utilizes social capital to deliver personalized and exceptional customer experiences.
Read Emite's blog on Social Capital: Social Capital: Have You Missed an Important Aspect of Contact Center Excellence?
Find out more about CloudInteract at cloudinteract.io.
Chapter
1. Introduction and Guest Welcome (00:00:00)
2. Jonathan's Career Journey (00:01:02)
3. Deep Dive into Emite (00:03:05)
4. Emite's Data Management and Visualization (00:03:31)
5. User Interaction and Customization (00:05:13)
6. Integration and Automation (00:09:35)
7. The Evolution of Business and Data (00:12:55)
8. The Evolving Role of Contact Centers (00:16:37)
9. The Impact of Smart Technology on Customer Experience (00:19:23)
10. AI in Everyday Applications (00:21:32)
11. Innovative Uses of AI and Data (00:23:03)
12. Empowering Knowledge Workers (00:26:17)
13. The Importance of Social Capital (00:27:03)
14. Conclusion and Final Thoughts (00:31:09)
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