Episode 13 - The Human Side of AI with Wendy Reeves

Artificial Antics

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Listen up, people! We're about to drop some serious knowledge bombs on AI that'll blow your mind. Mike and Rico are bringing the heat with Wendy Reeves, one of the founders behind The Human Side of AI and BDC Angels.
This isn't your average tech talk. We're diving into the trenches of AI in the automotive world and beyond. It's raw, it's real, and it's gonna change how you think about business.
Here's what you're gonna get:
* The truth about AI in customer service (no BS)
* How to crush it with AI without losing your human edge
* Data secrets that'll give you an unfair advantage
* Building a killer community around AI (and why it matters)
We're not here to waste your time. Every second of this episode is packed with actionable insights that'll help you dominate in the AI era.
🔍 Chapter Markers:
00:00 - Introduction and Guest Welcome
05:23 - The Birth of The Human Side of AI
10:45 - AI in Business Development Centers (BDCs)
15:32 - Challenges with AI Implementation
20:17 - The Importance of Human Oversight
25:40 - Key Players in The Human Side of AI
31:58 - Data Management and AI Readiness
37:12 - Future Plans for The Human Side of AI
41:35 - Closing Thoughts and AI Bytes Newsletter
🔑 Key Topics:
* Balancing AI and human touch in customer interactions
* Overcoming challenges in AI adoption
* The role of data in AI implementation
* Building a community around responsible AI use
📝 Show Notes:
* Join The Human Side of AI Clubhouse: Wednesdays, 11 AM ET (Be there or be square)
* Grab "AI Accelerator" by Mike Koenigs: [Amazon link] (It's a game-changer)
* Subscribe to AI Bytes Newsletter: https://artificialantics.beehiiv.com/ (Your weekly dose of AI wisdom)
🔗 Connect with us as well as the Human Side of AI founders:
Wendy Reeves (BDC Angels | https://bdcangels.com/): https://www.linkedin.com/in/wendy-reeves/
Tim Hayden (Brain Trust | https://braintrust.partners/): https://www.linkedin.com/in/saddleup/
April Simmons: (Horne Auto Group | https://www.hornecars.com/): https://www.linkedin.com/in/april-simmons/
Jennifer Sanford: https://www.linkedin.com/in/jennifersanford/
Martha Alvarado: https://www.linkedin.com/in/martha-alvarado-72436116/
Hunter Swift (BizzyCar | https://www.bizzycar.com/): https://www.linkedin.com/in/hunterswift/
Gray Scott (Frank Leta Automotive Group): https://www.linkedin.com/in/gscottvt/
Jared Kalfus (Black Book | http://www.blackbook.com): https://www.linkedin.com/in/jaredkalfus/
Zach Klempf (Selly Automotive CRM): https://www.linkedin.com/in/zach-klempf-69802334/
Peter Smith (The Lion Partnership): https://www.linkedin.com/in/peterwsmithlion/
Woozie Rogers: https://www.linkedin.com/in/woozie-rogers-4ab54425b/
Russell Hill (WHAT THE F#XED OPS | https://fixedopsmarketing.com/wtf/): https://www.linkedin.com/in/%E2%AD%90%EF%B8%8Frussell-b-hill%E2%AD%90%EF%B8%8F-951664b/
Jarrod Kilway (Casa Auto Group | http://www.casacars.com/): https://www.linkedin.com/in/jarrod-kilway-4275b952/
Zakri Khalemsky: https://www.linkedin.com/in/zakri-khalemsky-a378b5100/
Kaylee Felio (The Parts Girl Podcast | https://www.partsedge.com/the-parts-girl-podcast): https://www.linkedin.com/in/gotopartsgirl/
Shawn Armorer (BDC Alchemy | https://bdcalchemy.com/): https://www.linkedin.com/in/shawn-armorer-b6200a46/
Nathan Szczesiul (ACS Automotive | www.acscpauto.com): https://www.linkedin.com/in/nathan-szczesiul-49437a2/

Chapter

1. Introduction and Guest Welcome (00:00:00)

2. The Birth of the Human Side of AI (00:05:23)

3. AI in Business Development Centers (BDCs) (00:10:45)

4. Challenges with AI Implementation (00:15:32)

5. The Importance of Human Oversight (00:20:17)

6. Key Players in The Human Side of AI (00:25:40)

7. Data Management and AI Readiness (00:31:58)

8. Future Plans for The Human Side of AI (00:37:12)

9. Closing Thoughts and AI Bytes Newsletter (Go to Antics.tv and Subscribe!) (00:41:35)